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Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

3.5 star property
VIP Access

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Photo gallery for Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Indoor pool, open 8:00 AM to 9:00 PM, sun loungers
A modern kitchen with a stainless steel refrigerator, a dining table with chairs, and a white sofa in the background.
A modern kitchen with white cabinets, a glass dining table, and white chairs.
A modern living room with a grey sofa, a small round table with chairs, a flat-screen TV mounted on the wall, and a view of a pool through an open door.
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 2 Norte entre Avenida 30 y 35, Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪9 min walk‬
  • Place, Playacar Beach
    ‪11 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Studio, Kitchen

A compact hotel room with a bed, a sofa, a dining table, and a kitchenette.

Deluxe Studio, Kitchen

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Luxury Penthouse

Premium bedding, down comforters, in-room safe, desk

Luxury Penthouse

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

View all photos for Luxury Penthouse

Luxury Penthouse | Premium bedding, down comforters, in-room safe, desk

Luxury Penthouse

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen Centro, this apartment is within a 10-minute walk of popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 3.5-star apartment building has 10 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking.
View more Apartments in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Central Square - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Merchant Carnitas - ‬3 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Aguas Frescas - ‬2 min walk
  • ‪Los Hijos De La Birria - ‬4 min walk
  • ‪Sushi Tokio - ‬2 min walk

About this property

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Guests of this apartment have access to an indoor pool, a gym, and a sauna. You can put free parking to good use if you drive. Front-desk staff can help with luggage storage, and provide local restaurant recommendations.
The apartment is individually decorated and features a kitchenette with a refrigerator, a microwave, and a stovetop. Guests can expect to find free WiFi and a 50-inch Smart TV with digital channels and Netflix. Beds sport premium bedding and down comforters. Other standard amenities include a coffee maker, a ceiling fan, and a safe. Weekly housekeeping is available.
Recreational amenities at the apartment include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Pool/Spa

  • Indoor pool
  • Pool loungers
  • Sauna

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • 2 bedrooms
  • Down comforter
  • Premium bedding

Bathroom

  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundromat nearby

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Weekly housekeeping

Location highlights

  • In the city center
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 6 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number EEC170518JC8

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Palmarena by Nah Hotels

Frequently asked questions

Is free cancellation available at this apartment?

This apartment offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

As of Jul 23, 2026, prices found for a 1-night stay for 2 adults at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) on Aug 22, 2026 start from $47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to this apartment?

This apartment is situated in Playa del Carmen Centro within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yes, covered self parking is offered for free at the apartment. Wheelchair-accessible parking is also available for guests.

Is this apartment associated with a casino?

No, this apartment is not connected to a casino.

Is there an indoor pool at this apartment?

Yes, this apartment has an indoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

Is Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) good for couples?

Amenities that appeal to couples at this apartment include premium bedding, Netflix, and a kitchenette.

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have a hot tub?

No, but guests can enjoy a sauna at this apartment.

Does this apartment include breakfast service?

No, this apartment doesn't offer breakfast.

Does this apartment allow pets to stay for free?

No, pets and service animals aren't allowed at this apartment.

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have connecting rooms available?

No, this apartment doesn't feature connecting guestrooms.

What is the closest airport to this apartment?

The closest major airport to this apartment is Cozumel Intl. Airport (CZM), which is 21.4 mi away (255 minutes by car).

Are there rooms with balconies at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Yes, some apartments at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) offer a balcony and may feature city views.

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 69 out of 134 reviews
Rating 8 - Good. 36 out of 134 reviews
Rating 6 - Okay. 15 out of 134 reviews
Rating 4 - Poor. 8 out of 134 reviews
Rating 2 - Terrible. 6 out of 134 reviews

8.4/10

Cleanliness

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Rafael

Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness
Quarto grande com cama enorme. Vaga de garagem no local. Peca pela limpeza na cozinha, poderia ser melhor.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Francis

Liked: Cleanliness, check-in, communication, listing accuracy
Bon rapport qualité prix
Stayed 10 nights in Mar 2026
Verified

6/10 Okay

Danielle

Liked: Check-in
Disliked: Cleanliness
Appartement was super but on the side of the appartement a very very very noisy bar with misic till 2 in the morning Terrible
Stayed 21 nights in Mar 2026
Verified

10/10 Excellent

Luis Alfredo

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente lugar a buen precio, la cama un poco suave de más pero todo muy bien excelente trato
Stayed 1 night in Mar 2026
Verified

8/10 Good

Marion

Liked: Cleanliness, check-in, communication, listing accuracy
Positiv: Reinigung alle 2 Tage, Küche gut ausgestattet, bequemes Bett, Fitnessbereich vorhanden, Pool super geeignet zum schwimmen. Liegt zentral, Geschäfte, Restaurants, Strand in der Nähe und zu Fuß gut erreichbar. Garage vorhanden. Negativ: Fitnessbereich könnte einige Geräte brauchen, Laufband war kaputt. Das Appartement hatte keinen Außenbereich/Balkon, nur Fenster zum Innenhof und Lichthof, dadurch sehr dunkel. In der direkten Nachbarschaft ist ein Nachtlokal mit täglich Live Musik, ist extrem laut, am WE bis 2:30, sonst bis 10:30.
Stayed 16 nights in Feb 2026
Verified

4/10 Poor

John Warren

Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Pool was excellent . Suites have been upgraded and are beautiful . I was placed in a clean room but the bed was very old and the mattress was non-existent. Not like the other rooms. Take roach spray since the kitchenette was full . Some 8 foot carpenter put the microwave 6 feet above floor level. Used chair to get my food heated. Pictures available. Vent hood too high, no lights, and sounded like a concrete grinder . Clean refrigerator but you had to make your ice in a tray contraption. Of all the above a person brought one non-standard 30 watt bulb. The rest “ho-hum”! Main motto in the whole town.
Bring a ladder.
Be assured you are getting a new room!
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Johnathan was amazing! Excellent stay !!!
Stayed 8 nights in Feb 2026
Verified

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities, communication
filthy, terrible rooms, stained beds, hair in beds, a/c leaking on pillows, damage on walls/floor, bugs in kitchen, dirty kitchen utensils. We viewed 3 different rooms including the prized "penthouse" room. All were filthy, and the penthouse stank the worst. Pablo and management have no integrity. Couldn't bring ourselves to stay even 1 night. DO NOT STAY HERE!! 0/5 DO NOT RECCOMMEND!!
Stayed 14 nights in Feb 2026
Verified

4/10 Poor

Fabian

Liked: Amenities, communication
Las instalaciones en muy mal estado. Insectos en la habitación.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Paraskevi

Disliked: Cleanliness, amenities, communication
Apart from the fact that the receptionist was very friendly and he facilitate our early check in the rest was a disaster. The room was very dirty and the bed sheets had stains. They haven't changed the bed sheets in neither if the sofa bes nor the double bed. Same unfortunately for the towels. The room was so dirty looked like it hasn't been cleaned for ages. Unfortunately when e realised it , it was already 8:30 pm and noone was at the reception after 8:00 pm to address the matter to. We wrote them a message at whatsapp but noone came back to us. We would not recommend it and we would never come back here. The toilet very dirty too and the was rust in some parts in the bathroom. Such a shame!
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Cesar

Liked: Communication
Disliked: Amenities
The building is well located, central, and conveniently close to the beach, which makes it easy to access nearby attractions and services. The location is one of the main advantages of this property. However, the unit does not meet the standards expected of a luxury penthouse. The internet service did not function properly, the water pressure was poor, and there was significant noise due to a neighboring venue that hosts loud parties daily. Additionally, the television and audio system in the master bedroom were not operational. While the convenience of being close to everything is a positive aspect, the overall condition and amenities of the unit do not align with how it is advertised.
Stayed 9 nights in Jan 2026
Verified

2/10 Terrible

Claudia

Disliked: Cleanliness, amenities, property conditions & facilities
Smell of urine constant (had to change apartments) Bugs coming out of the ceiling and in the shower. Very loud music at night especially on Friday night from a nearby nightclub. Sound of compressors constant all night long. Beds are old and pillows are lumpy. No blankets and towels were very old.
Stayed 4 nights in Jan 2026
Verified

4/10 Poor

Jacqueline

Disliked: Cleanliness, amenities, communication
Nothing worked especially the internet
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Eva A.

Liked: Cleanliness, amenities, property conditions & facilities, communication
Yes parking was exelent, bathrooms needs mantinence.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities, communication
Location, location, location. Easy walking distance to everything, beach, restaurants, transportation, sites of interest. friendly staff, clean, well lite.
Stayed 14 nights in Dec 2025
Verified

6/10 Okay

Jane

Liked: Communication
Spacious units, fine for a night. No longer quite to the standards in the photos.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Jovan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Yunied

Liked: Amenities, property conditions & facilities, communication
Disliked: Cleanliness
El staff super atento. El apartamento estaba un poco sucio, algunas cucarachas.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Susan

Liked: Communication
The kitchen had the bare necessities. Our suite was different than the pictures, it was a disappointment, we noticed the suite on the web was available, Palo confirmed we could use it. We had a lot of problems with the internet and Palo spent a lot of time fixing them.
Stayed 14 nights in Nov 2025
Verified

8/10 Good

Sandra Ivette Amador

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lo recomiendo, no es de lujo pero para la pase muy bien.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Francine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super propre Tout est change aux 2 jours. Jamais vu ca
Stayed 21 nights in Nov 2025
Verified

8/10 Good

Magda

Liked: Communication
Disliked: Amenities
Ne correspond pas exactement aux photos affichées mais pour le prix ça peu aller.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
La abitacion muy comoda,el personal muy amable.recomendado exelente lugar aparte en cuentras de todo alrededor.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities, communication
If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Francine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super
Stayed 5 nights in Oct 2025