See all properties

Hotel Turquesa

2.0 star property

Choose dates to view prices

Photo gallery for Hotel Turquesa

Property entrance
View from property
Point of interest
Point of interest
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Playacar Beach
    ‪9 min walk‬

Room options

View all photos for Double Standard

Double Standard | In-room safe, bed sheets

Double Standard

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad

Fairmont Mayakoba Riviera Maya - All Inclusive

Playa del Carmen
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
9.6 out of 10, Exceptional, 732 reviews
$727 nightly
The price is $883
Jun 2 - Jun 3
Total with taxes and fees
Fairmont Mayakoba Riviera Maya - All Inclusive

About the neighborhood

Playa del Carmen

Located in Playa del Carmen Centro, Hotel Turquesa is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 28-room hotel welcomes guests with conveniences like a terrace and a 24-hour front desk.

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Playacar Beach - 9 min walk - 0.5 miles
  • Central Square - 13 min walk - 0.7 miles
  • Mamitas Beach - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Merchant Carnitas - ‬3 min walk
  • ‪casa sofia - ‬8 min walk
  • ‪Asadero El Pollo - ‬4 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬3 min walk
  • ‪Aguas Frescas - ‬3 min walk

About this property

Hotel Turquesa

At Hotel Turquesa, guests have access to free WiFi in public areas and a terrace. Airport transportation is made easy with an airport shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage.
For entertainment, guests can expect to find flat-screen TVs. Ceiling fans, safes, and wardrobes or closets are other standard amenities.

Similar properties

Outdoor pool
MENESSE Beach Apartments
Zazil-ha
  • Pool
  • Kitchen
  • Dryer
  • Free WiFi
MENESSE Beach Apartments

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.36 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Hotel Turquesa caters to LGBTQ+ guests.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Shaddai LHMG Playa del Carmen

Hotel Shaddai LHMG

Shaddai LHMG Playa del Carmen

Shaddai LHMG

Hotel Turquesa Hotel

Hotel Shaddai by LHMG

Hotel Turquesa Playa del Carmen

Hotel Turquesa Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Turquesa?

Hotel Turquesa provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see within easy reach of Hotel Turquesa?

This hotel is situated in Playa del Carmen Centro within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Playa del Carmen Maritime Terminal. You'll also find Playacar Beach and Mamitas Beach within a short drive.

Will I be able to park at Hotel Turquesa?

No, there isn't parking available at the hotel.

Does Hotel Turquesa feature a casino at the property?

No, Hotel Turquesa doesn't have a casino.

Will I find an indoor pool at Hotel Turquesa?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Turquesa?

Amenities at this hotel that appeal to couples include a 24-hour front desk and a terrace.

Does Hotel Turquesa have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Turquesa have a restaurant that serves breakfast?

No, Hotel Turquesa doesn't have a restaurant that serves breakfast.

Will Hotel Turquesa allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Turquesa.

Does Hotel Turquesa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Turquesa?

The closest major airport to Hotel Turquesa is Cozumel Intl. Airport (CZM), which is 20.6 mi away (253 minutes by car).

Can I book a room with a balcony at Hotel Turquesa?

No, there aren't any guestrooms at Hotel Turquesa that offer a balcony.

Hotel Turquesa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 103 reviews
Rating 8 - Good. 31 out of 103 reviews
Rating 6 - Okay. 23 out of 103 reviews
Rating 4 - Poor. 9 out of 103 reviews
Rating 2 - Terrible. 11 out of 103 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Daniela

Stayed 2 nights in Mar 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022

8/10 Good

Jeffrey

Stayed 7 nights in Apr 2022

4/10 Poor

Mariia

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022

2/10 Terrible

Hortencia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Beware skimmer ? More tax ? Twice paying

All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022

10/10 Excellent

Juan Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021

6/10 Okay

Roel

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021

4/10 Poor

chris

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021

6/10 Okay

Matevz

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness

Not worth the effort

The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021

8/10 Good

Herbert E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021

4/10 Poor

natalie

Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Annisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it the staff is wonderful

I loved my stay here. I booked it last minute and I was super happy. It was clean and had everything I needed and it close to the beach.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Terrible First the water was freezing not even cold Second they did not clean my room 2 days Third there was no WiFi in the room and no AC
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

CONVINIENT PLACE!

ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.
Stayed 3 nights in Dec 2020

Hotels