See all properties

Hotel Turquesa

2.0 star property
Hotel with a 24-hour front desk, 10-minute walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Hotel Turquesa

View from property
Point of interest
Staircase
Point of interest
In-room safe, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪6 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪9 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Double Standard

Double Standard | In-room safe, bed sheets

Double Standard

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad
2 outdoor pools

Aloft Playa Del Carmen

Downtown Playa del Carmen
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 567 reviews
$88 nightly
The price is $109
Dec 3 - Dec 4
Total with taxes and fees
Aloft Playa Del Carmen

About the neighborhood

Playa del Carmen

Located in Playa del Carmen Centro, Hotel Turquesa is within a 10-minute walk of popular sights such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 28-room hotel welcomes guests with conveniences like a terrace and a 24-hour front desk.

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.5 miles
  • Playacar Beach - 9 min walk - 0.5 miles
  • Mamitas Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Aereo Café Bar - ‬4 min walk
  • ‪casa sofia - ‬8 min walk
  • ‪Burger King - ‬3 min walk
  • ‪chilito rojo - ‬5 min walk
  • ‪Asadero El Pollo - ‬4 min walk

About this property

Hotel Turquesa

Hotel with a 24-hour front desk, 10-minute walk to Playa del Carmen Main Beach
At Hotel Turquesa, guests have access to free WiFi in public areas and a terrace. Airport transportation is made easy with an airport shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage.
For entertainment, guests can expect to find flat-screen TVs. Ceiling fans, safes, and wardrobes or closets are other standard amenities.

Similar properties

Outdoor pool, sun loungers, lifeguards on site
Royal Hideaway Playacar All Inclusive - Adults only
  • Pool
  • All inclusive
  • Spa
  • Parking included
8.6 out of 10, Excellent, 1,009 reviews
$274 nightly
The price is $334
Dec 8 - Dec 9
Total with taxes and fees
Royal Hideaway Playacar All Inclusive - Adults only

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 2.75 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Hotel Turquesa caters to LGBTQ+ guests.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Turquesa?

Hotel Turquesa provides free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see within easy reach of Hotel Turquesa?

This hotel is situated in Playa del Carmen Centro within a 10-minute walk of Playa del Carmen Main Beach, Quinta Avenida, and Playa del Carmen Maritime Terminal. You'll also find Playacar Beach and Mamitas Beach within a short drive.

Is there parking available at Hotel Turquesa?

No, there isn't parking at this hotel.

Does Hotel Turquesa feature a casino at the property?

No, Hotel Turquesa doesn't have a casino.

Will I find an indoor pool at Hotel Turquesa?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Turquesa?

Amenities at this hotel that appeal to couples include a terrace and a 24-hour front desk.

Are there hot tubs at Hotel Turquesa?

No, there isn't a spa tub at this hotel.

Does Hotel Turquesa have a restaurant that serves breakfast?

No, Hotel Turquesa doesn't have a restaurant that serves breakfast.

Will Hotel Turquesa allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Turquesa.

Are there connecting rooms at Hotel Turquesa?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Turquesa?

The closest major airport to Hotel Turquesa is Cozumel Intl. Airport (CZM), which is 20.6 mi away (253 minutes by car).

Are there rooms with balconies at Hotel Turquesa?

No, you won't find guestrooms with balconies at Hotel Turquesa.

Reviews

Hotel Turquesa Reviews

7.2

Good

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 29 out of 103 reviews
Rating 8 - Good. 31 out of 103 reviews
Rating 6 - Okay. 23 out of 103 reviews
Rating 4 - Poor. 9 out of 103 reviews
Rating 2 - Terrible. 11 out of 103 reviews

Reviews

2/10 Terrible

Daniela

Stayed 2 nights in Mar 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022

8/10 Good

Jeffrey

Stayed 7 nights in Apr 2022

4/10 Poor

Mariia

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022

2/10 Terrible

Hortencia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Beware skimmer ? More tax ? Twice paying

All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022

10/10 Excellent

Juan Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021

6/10 Okay

Roel

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021

4/10 Poor

chris

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021

6/10 Okay

Matevz

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness

Not worth the effort

The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021

8/10 Good

Herbert E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021

4/10 Poor

natalie

Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Annisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book it the staff is wonderful

I loved my stay here. I booked it last minute and I was super happy. It was clean and had everything I needed and it close to the beach.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Terrible First the water was freezing not even cold Second they did not clean my room 2 days Third there was no WiFi in the room and no AC
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

CONVINIENT PLACE!

ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.
Stayed 3 nights in Dec 2020

Hotels