This is a very nice hotel about a 5 minute walk to the beach in Playa. Just a couple of blocks off of 5th Ave, it’s very walkable and close to restaurants and entertainment. The tour companies operate meet-up locations that are also an easy walk from the hotel. Since the hotel arranged airport transportation (about $35US pp each way), we didn’t need a car. Having never been to Playa, the street outside seemed sketchy, but actually we were on a quiet street. Once inside, the receptionists were very pleasant with terrific English. The room was two full size beds, very firm, but comfortable. A remote control operated the AC which was able to crank the temp down to 19C/66F. The bathroom was spacious and also very clean. The balcony gave us a place to dry our swimsuits, and overlooked an immaculate pool area. We didn’t use the pool, next visit maybe, but the inner pool courtyard was nice. They have a locked gate which closes at 9pm. But you get a gate key. We felt very safe. Being a couple of blocks from 5th was nice for getting meals and enjoying the entertainment. We were away from the boom boom boom of the party zone…quiet for sleeping. It seemed like the hotels on that street have a “quiet hours” because by 10pm it was quiet as a church all around us. We had debated the “all inclusive” reports and are very happy we found Hotel LunaSol. Very clean, very convenient location, felt safe, and allowed to feel immersed but away from the noise on 5th. Recommended!
I made my purchase thru Orbitz itinerary: 72758679823866. Absolutely WORST customer service ever. The bald mid aged guy that works front desk in the day shift, was very disrespectful to me and my group of people. I booked a total of 3 rooms for two nights from March 28 until March 30th. First morning their front desk denied our breakfast coupons, and it was part of the package we bought. Next day they admitted they made a mistake and finally provided coupons just for the last day of our stay. Anytime we asked for something the Hotel lunasol front desk staff demeanor was very racist making us feel unworthy. The owners need to make sure they train their staff properly. To my fellow Americans and Mexican nationals, based on my terrible experience STAY AWAY from this hotel until ownership corrects and properly trains their front desk staff how to treat guests with respect and dignity. The building is beautiful, location is great, pool is nice, but their front desk employees bad attitude and bad service overshadows the good things. Some minor issues at the rooms, power outlets don’t work all the time. The main door of room #4 won’t be flushed when closed on the top right part you can see an opening and light gets in during the day. The toilet sometimes won’t completely fill the tank to flush, we had to manually do it. If neighbors of other rooms talk you can hear them clearly too.
Grear location, nice pool and area, staff very. Across the street from great beakfast pla e "ocho's...only tricky part is one outlet. Overall great place to stay we will retun
thye were able to check me in early, helped me with tours at good price. location is only 2streets from 5th avenue. and the beach.
Friendly staff, close to stores, restaurant and beach. They have a lovely little pool. It was mostly quiet and very clean. There is a great communal kitchen we often used. They had safe and free parking for our rental car.
Located in Downtown Playa del Carmen, Hotel Lunasol is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 16-room, 3-star hotel has an outdoor pool along with free in-room WiFi and free self parking. It's connected to a shopping center in central Playa del Carmen and also close to Playa del Carmen Maritime Terminal and Mamitas Beach.
Full breakfast is offered for a fee each morning from 7:30 AM to 11:00 AM.
Guests can expect free WiFi and 21-inch plasma TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Balconies or patios, ceiling fans, and safes are also available.
Guests of Hotel Lunasol have access to an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 130 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include a spa tub, coffee/tea in a common area, and a microwave in a common area.
This is a very nice hotel about a 5 minute walk to the beach in Playa. Just a couple of blocks off of 5th Ave, it’s very walkable and close to restaurants and entertainment. The tour companies operate meet-up locations that are also an easy walk from the hotel. Since the hotel arranged airport transportation (about $35US pp each way), we didn’t need a car. Having never been to Playa, the street outside seemed sketchy, but actually we were on a quiet street. Once inside, the receptionists were very pleasant with terrific English. The room was two full size beds, very firm, but comfortable. A remote control operated the AC which was able to crank the temp down to 19C/66F. The bathroom was spacious and also very clean. The balcony gave us a place to dry our swimsuits, and overlooked an immaculate pool area. We didn’t use the pool, next visit maybe, but the inner pool courtyard was nice. They have a locked gate which closes at 9pm. But you get a gate key. We felt very safe. Being a couple of blocks from 5th was nice for getting meals and enjoying the entertainment. We were away from the boom boom boom of the party zone…quiet for sleeping. It seemed like the hotels on that street have a “quiet hours” because by 10pm it was quiet as a church all around us. We had debated the “all inclusive” reports and are very happy we found Hotel LunaSol. Very clean, very convenient location, felt safe, and allowed to feel immersed but away from the noise on 5th. Recommended!
I made my purchase thru Orbitz itinerary: 72758679823866. Absolutely WORST customer service ever. The bald mid aged guy that works front desk in the day shift, was very disrespectful to me and my group of people. I booked a total of 3 rooms for two nights from March 28 until March 30th. First morning their front desk denied our breakfast coupons, and it was part of the package we bought. Next day they admitted they made a mistake and finally provided coupons just for the last day of our stay. Anytime we asked for something the Hotel lunasol front desk staff demeanor was very racist making us feel unworthy. The owners need to make sure they train their staff properly. To my fellow Americans and Mexican nationals, based on my terrible experience STAY AWAY from this hotel until ownership corrects and properly trains their front desk staff how to treat guests with respect and dignity. The building is beautiful, location is great, pool is nice, but their front desk employees bad attitude and bad service overshadows the good things. Some minor issues at the rooms, power outlets don’t work all the time. The main door of room #4 won’t be flushed when closed on the top right part you can see an opening and light gets in during the day. The toilet sometimes won’t completely fill the tank to flush, we had to manually do it. If neighbors of other rooms talk you can hear them clearly too.
Muchas gracias Olga por su reseña.
Than you, for rating us
Grear location, nice pool and area, staff very. Across the street from great beakfast pla e "ocho's...only tricky part is one outlet. Overall great place to stay we will retun
Thank you for your comment, we are happy with your satisfaction. We hope to see you soon to improve your experience.
Gracias por su puntuación, nos hubiera gustado saber a detalle en nuestra posibilidad de mejorar nuestro servicio. Esperamos poder atenderlos pronto y mejorar para usted.
thye were able to check me in early, helped me with tours at good price. location is only 2streets from 5th avenue. and the beach.
Friendly staff, close to stores, restaurant and beach. They have a lovely little pool. It was mostly quiet and very clean. There is a great communal kitchen we often used. They had safe and free parking for our rental car.
Dear Joaquin, We are sorry about the experience you had in our hotel.We would like to appologies about the situation. That person doesn't work anymore with us.For the breakfast, 1 of your room has been booked without breakfast., European plan and the 2 others with breakfast. You can check your reservation in detail. That's why they didn't received breakfast tickets the first day. Then the 2nd day to calm down the situation, we gave you tickets for the other room even if they haven't paid for. For the toilet, if you had told us at the moment, we would have fixed it. After reading your review, we sent our maintenance employee to fix it. When there is something wrong in the room, please let us know on the moment so we can fixe it. If we don't know about a problem, we cannot fixe it til somebody tell us. Like I've told you, this employee doesn't work anymore with us and we hope to have the chance to welcome you again to change your mind about our hotel.Regards