The beach and sand are wonderful
Very clean, staff was very helpful.
Girl checking is in new very little about opening/closing times of buffet and restaurants, maybe it was her first day. We were driven to our room because it was too far to walk but then our keycards didn’t work. I had to walk all the way back and get them rescanned. We had dinner at the buffet that night which was fine, they were still operating under covid protocol so we couldn’t serve ourselves. But the next morning we went to the buffet breakfast, were seated by the host, got our food but no one offered coffee or juice. We tried to get their attention, we flipped our coffee cups up to signal we’d like some and noticed that other people being seated after us were being asked if they wanted coffee or juice. We were never served even after finishing our breakfast. Upon check-out they couldn’t find our reservation, I had to give our name twice, write it out for them and then they said ‘one moment’ and just disappeared for 15 mins. She came back to tell us our reservation didn’t exist - we only stayed one night so I can’t understand how that happens or if the check-in girl just really didn’t know what she was doing. They recovered our printed check-in info and then told us everything was fine and we left but very strange process. The room was spacious and lovely, decent views, the buffet food had some decent items but the snack bar was terrible. All-inclusive can be worry free and I liked that it was adults only too, but we would not stay here again.
Due to a mistake on my part, and family death, I arrived a day earlier at around maybe 8 pm. I explained to the guards that I had a reservation the next day and would like to see if the front desk would help me getting a room. The phone at the front desk just kept ringing and I was told to make a reservation for that day. I explained that I didn't have wifi and asked if I could come to the lobby to use the wifi and make a reservation. The front desk denied my request. The guard was kind enough to let me use his cell phone and I managed to get an expensive room for the night. Unacceptable. I had to change rooms the next day and it was another nightmare. I was made to wait for two hours before I got my key. Once I got my room it was at the very end of the hotel--I don't know why maybe because I was young and single. That night they fumigated around the room and soon after crabs, scorpions, and ants started moving in the room. In the lobby, the phone just kept ringing and ringing after my key didn't work I had to walk back from one end of the hotel to the other. The desk clerk explained that the cell phone renders the keys inactive. This should be explained before hand or change your technology. Wifi was useless for any practical purposes. I invited relatives for dinner and I was told I had to pay extra which wasn't a problem, but communication is lax. A horrible experience for me from day one. Sometimes they didn't bring towels, or forget coffee.... The guards were friendliest.
This property is so dated. The rooms had the minimum necessary. Not enough towels were left in the room. One day just 2 bath towels, one face towel and one floor towel for 2 people, next day 3 bath, and one small wash towel. No floor or face towels. The quality of the towels were horrible. The food also was very bad, even on the specialty restaurants. Not enough personnel in the front desk, every time we needed something we had to wait a long time. When we arrived there was a loud group of drunk people in the reception and nobody from the hotel made anything about it. That was the first impression. Property is too large and you depend on calling transportation to go everywhere. Not a 4.5 star hotel at all. Internet connection was almost never available and couldn’t do my work from the room, I had to go to reception and even there was hard to get reception. I do not recommend this property.
Location,staff and room
Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.
Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.
Nice place, but food did not accomplish my expectations
There were dust mites and the service was terrible! I didn’t even stay I checked out early That’s how bad it was and I’m still fighting for my refund for the remainder days
Staff And entertainment was excellent. No included wifi and beach equipment sucked
This was my first time staying at a resort so I have little to compare too. but it was very nice
I liked everything. May be management can do something with evening activities, do more entertaining.
Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay
Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought
The staff was very friendly and the food at all of the restaurants was very good. The grounds could have used some up keep as well as the hotel room floors. Waiting in line to make restaurant reservations every day was a pain in the butt.
Occidental Papagayo - Adults Only - All inclusive places you 1.6 mi (2.6 km) from Playa Hermosa. This 163-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free in-room WiFi.
This property is home to 4 onsite restaurants, perfect for a quick bite to eat.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies or patios, minibars, and safes are other standard amenities.
Occidental Papagayo - Adults Only - All inclusive features 2 outdoor pools, a nightclub, and a gym. A stay here includes free valet parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
The beach and sand are wonderful
Very clean, staff was very helpful.
Dear Giselle Thank you for choosing Occidental Papagayo on this occasion and for the time you spent rating our property, it is very important to us. We thank you for pointing out the cleanliness of our installations and we also appreciate your kind words for our staff. It was a pleasure to serve you during his stay, we hope to have the pleasure of welcoming you again very soon. Kind regards, Raul Arranz General Manager
Girl checking is in new very little about opening/closing times of buffet and restaurants, maybe it was her first day. We were driven to our room because it was too far to walk but then our keycards didn’t work. I had to walk all the way back and get them rescanned. We had dinner at the buffet that night which was fine, they were still operating under covid protocol so we couldn’t serve ourselves. But the next morning we went to the buffet breakfast, were seated by the host, got our food but no one offered coffee or juice. We tried to get their attention, we flipped our coffee cups up to signal we’d like some and noticed that other people being seated after us were being asked if they wanted coffee or juice. We were never served even after finishing our breakfast. Upon check-out they couldn’t find our reservation, I had to give our name twice, write it out for them and then they said ‘one moment’ and just disappeared for 15 mins. She came back to tell us our reservation didn’t exist - we only stayed one night so I can’t understand how that happens or if the check-in girl just really didn’t know what she was doing. They recovered our printed check-in info and then told us everything was fine and we left but very strange process. The room was spacious and lovely, decent views, the buffet food had some decent items but the snack bar was terrible. All-inclusive can be worry free and I liked that it was adults only too, but we would not stay here again.
Dear Victoria We first would like to thank you for choosing Occidental Papagayo for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We are sorry to hear that the service provided at the reception was not up to your expectations, we are working with the team to reinforce the information provided to the client. Regarding the incident that you mention at the time of check-out, due to a change in the operating system, it is possible that the reservation has been integrated, since it was made previously. Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager
Due to a mistake on my part, and family death, I arrived a day earlier at around maybe 8 pm. I explained to the guards that I had a reservation the next day and would like to see if the front desk would help me getting a room. The phone at the front desk just kept ringing and I was told to make a reservation for that day. I explained that I didn't have wifi and asked if I could come to the lobby to use the wifi and make a reservation. The front desk denied my request. The guard was kind enough to let me use his cell phone and I managed to get an expensive room for the night. Unacceptable. I had to change rooms the next day and it was another nightmare. I was made to wait for two hours before I got my key. Once I got my room it was at the very end of the hotel--I don't know why maybe because I was young and single. That night they fumigated around the room and soon after crabs, scorpions, and ants started moving in the room. In the lobby, the phone just kept ringing and ringing after my key didn't work I had to walk back from one end of the hotel to the other. The desk clerk explained that the cell phone renders the keys inactive. This should be explained before hand or change your technology. Wifi was useless for any practical purposes. I invited relatives for dinner and I was told I had to pay extra which wasn't a problem, but communication is lax. A horrible experience for me from day one. Sometimes they didn't bring towels, or forget coffee.... The guards were friendliest.
Dear Rogelio Although we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. It is also with great concern that we have read your comments on our reception team and are truly sorry you did not feel attended enough on this occasion, we work daily to provide the best possible service. Nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo
This property is so dated. The rooms had the minimum necessary. Not enough towels were left in the room. One day just 2 bath towels, one face towel and one floor towel for 2 people, next day 3 bath, and one small wash towel. No floor or face towels. The quality of the towels were horrible. The food also was very bad, even on the specialty restaurants. Not enough personnel in the front desk, every time we needed something we had to wait a long time. When we arrived there was a loud group of drunk people in the reception and nobody from the hotel made anything about it. That was the first impression. Property is too large and you depend on calling transportation to go everywhere. Not a 4.5 star hotel at all. Internet connection was almost never available and couldn’t do my work from the room, I had to go to reception and even there was hard to get reception. I do not recommend this property.
Dear Carina Thank you for choosing Occidental Papagayo as your holiday destination. Our goal is to serve all our guests with the highest level of service and satisfaction and we are always concerned about guest’s wellbeing and strive to make their holiday an unforgettable experience. Rest assured that we are continually working to improve our facilities and services to all our guests. Our Housekeeper departments work 24/7 to ensure the rooms and facilities are ready upon guest’s arrival and during their stay. As in any large property we have a continuous maintenance plan in place, so we will share your comments with their managers to ensure this is properly supervised. Regarding the Wi-fi service, unfortunately access can be slower during peak hours, different areas of the hotel or due to the weather conditions in the area, when many clients want to connect to our network we may have eventual saturation problems or fluency. However, we have strengthened the service with broadband internet and assistance from our systems technician. We truly value your comments and we hope to have the opportunity to host you in the future to not only meet but exceed your expectations. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Estimado Carlos Gracias por elegir Occidental Papagayo en esta ocasión y por el tiempo dedicado en calificar nuestra propiedad, es muy importante para nosotros. Fue un placer atenderle durante su estancia, esperamos tener el placer de darle la bienvenida nuevamente muy pronto. Saludos cordiales, Raúl Arranz Director General
Location,staff and room
Dear Jorge We would like to thank you for choosing Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared. It is good to know that you enjoyed the location near to many beaches, the staff¨s services and the room that you stayed. Once again, thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Dear Monique Thank you for choosing Occidental Papagayo on this occasion and for the time you spent rating our property, it is very important to us. It was a pleasure to serve you during his stay, we hope to have the pleasure of welcoming you again very soon. Kind regards, Raul Arranz General Manager
Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.
Dear Guest Our guest´s comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guest's stay among us. We lament hearing that the service provided at reception fell short of your expectations. The entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.
Dear Guest We first would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful , highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Dear Eugenia Thank you for the great feedback of your recent holiday experience with us; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager