Location,staff and room
Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.
Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.
Nice place, but food did not accomplish my expectations
There were dust mites and the service was terrible! I didn’t even stay I checked out early That’s how bad it was and I’m still fighting for my refund for the remainder days
Staff And entertainment was excellent. No included wifi and beach equipment sucked
This was my first time staying at a resort so I have little to compare too. but it was very nice
I liked everything. May be management can do something with evening activities, do more entertaining.
Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay
Very clean and beautiful property. staff is very pleasant and helpful. All of them understood english for those like me who dont speak spanish. Rooms are clean and beautiful. tons of stuff to do to keep your day jam packed of fun. Food is buffet style so dont be afraid of getting plate number 2 or 3 even 4. The wifi is trash and you have to pay for it but you're on vacation social media can wait. The drinks are grossly watered down and i was disappointed. They tasted like i was drinking juice stick to the can beers and wines to get your tipsy on or byob. Overall its a must visit. Also if you fly into san jose airport its a 3 and a half hour drive to the resort or a $180 taxi ride. The Liberia airport is closer. Just food for thought
The staff was very friendly and the food at all of the restaurants was very good. The grounds could have used some up keep as well as the hotel room floors. Waiting in line to make restaurant reservations every day was a pain in the butt.
Adult only need more liquor brand the pool close too early
Very good staff premium bar is excellent. Good in specialty restraints very good
Very nice, cozy resort. The staff were very friendly and accommodating. The pool area, grounds and views amazing. Will definitely go back.
Hotel was very nice and the staff was very pleasant and helpful. All the steps was a good way to get your cardio in for the day. Wildlife on the property was nice to see. The only complaint would be the air conditioner in the room was extremely noisy. The Ala Carte restaurants added some variety to the menu.
Nice place to stay. There is a beach, just don't go at high tide. Food was great especially the Italian a la carte. Breakfast got a little old though, would have liked some bacon on buffet. All the workers were nice and eager to help. Don't get suckered into a time share visit with a guy named Junior on the beach. He will tell you it isn't a time share, it is!!! Spa was amazing. Would definitely return!
Beautiful resort , nice beach and friendly staff . Lots to do just around the resort.
Fridge wasn’t working, the air wasn’t working. The power kept cutting off. And then the shower was plugged up. We ended up leaving for another hotel and now I’m fighting for a refund from orbitz
Occidental Papagayo - Adults Only -All Inclusive places you 1.6 mi (2.5 km) from Playa Hermosa. This 163-room, 4-star property welcomes guests with 2 outdoor pools, 4 restaurants, and free valet parking.
This property is home to 4 onsite restaurants, perfect for a quick bite to eat.
The 163 rooms have an array of amenities, including balconies or patios, minibars, and safes. Guests can expect to find 32-inch flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ironing boards, desks, and wardrobes or closets are also available.
Occidental Papagayo - Adults Only -All Inclusive features 2 outdoor pools, a nightclub, and a gym. A stay here includes free valet parking. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this adults-only property include a spa tub, a sauna, and a rooftop terrace.
Location,staff and room
Beautiful location, beautiful beach. You have to do a lot of walking and climb lots of stairs to get around. things were not explained at check in, no maps or amenities explained so I had to figure where things are at, meals, drinks, etc. on my own. It would've been nice if things were explained better upfront. Food here was surprisingly good.
Dear Guest Our guest´s comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guest's stay among us. We lament hearing that the service provided at reception fell short of your expectations. The entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Not a 4 or 5 star resort, passable 3.5 star. Overall, the price is reasonable for the accommodation. Would I return, no. The entrance has the nicest view, similar to a movie. A scene from a drug kingpin's mansion, or a music video. The addition of a multiple restaurants and the view gave the star rating a bump. There were 3 restaurants, a bar, and a snack bar. The buffet food was over salted or bland. The desserts always tasted too sweet, with artificial sweetener and not real sugar. The snack bar was a little better. The Oriental (one of their restaurants) was very disappointing. The sashimi was old and the dessert fruit was from a can. The ginger sorbet was not a sorbet, more of a mousse. The rooms were not as clean as should be. The walls had some stains, looks like drips. The floors are not swept well, there were dead bugs all over the floor. The glasses in the bathrooms were not clean, they're usually not. The shower had a glass pane that was 1/3 the length of the shower. Water was on the floor every shower. The bathrooms are dark, need extra light if putting on makeup. There is a window on the shower wall, that did not lock. Only free activity offered was kayaking. Snorkeling was $200 for private, or $90/pp. Snorkeling was a 3 hour trip, but kayaking was maybe an hour. It was kayak around the corner, stop to swim, and kayak back. Two different types of sand. The Occidental beach sand was tan, the sand around the corner was black, similar to Bali's black sand.
Dear Guest We first would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful , highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Estimado Huésped Muchas gracias por calificar nuestra propiedad, es muy importante para nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto. Saludos cordiales, Raúl Arranz Gerente General Occidental Papagayo
Nice place, but food did not accomplish my expectations
Dear guest: Thank you for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits. It was a pleasure to serve you during your visit, we hope to have the opportunity to serve you again. Kind regards, Raúl Arranz Medrano General Manager Occidental Papagayo
There were dust mites and the service was terrible! I didn’t even stay I checked out early That’s how bad it was and I’m still fighting for my refund for the remainder days
Dear Nija: We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Raul Arranz Medrano General Manager
Staff And entertainment was excellent. No included wifi and beach equipment sucked
Dear Dane, Thank you very much for sharing this great review of your recent stay at Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Kind Regards, Raul Arranz General Manager
This was my first time staying at a resort so I have little to compare too. but it was very nice
Dear Michael We would like to thank you for choosing our Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear. We thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidnetal Papagayo
I liked everything. May be management can do something with evening activities, do more entertaining.
Dear Guest Firstly we would like to thank you for the review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. The evening entertainment is held in our Disco and Lobby area and includes Live Music, Karaoke, Disco, Dancing Lessons, Audience Participation Games and Fun Auctions and Billiards etc. We will continue doing our best to bring performances which are of good taste and variety so as to guarantee quality evening entertainment for all our guests in the future. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Raúl Arranz General Manager Occidental Papagayo
Beautiful property! Well kept! Difficult to find. No noticeable sign to get you to the property. Never had hot water in the shower i our entire stay
Dear Guest Thank you very much for the time you spent to share your personal impressions of your stay at our Occidnetal Papagayo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. With regard to the lack of hot water in the shower, in most of the reports is due to the bad handling when using it,on the right the cold water comes out and on the left hot water after about five seconds. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo
Dear Jorge We would like to thank you for choosing Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared. It is good to know that you enjoyed the location near to many beaches, the staff¨s services and the room that you stayed. Once again, thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Raúl Arranz General Manager Occidental Papagayo