Skip to main content
Beginning of main content

Recent guest reviews

This place was like a fairytale. So beautiful, pleasant, the food was AMAZING, the employees were are so helpful and caring. I was recovering from surgery and I felt like they all went above and beyond to assist me while my husband and daughter enjoyed their excursions. I can’t wait to come back when I’m healed and actually take advantage of more that they have to offer. The location is perfect not to far from airport and right on the beach w

Boutique hotel had group events which ruined a private culture

Hotel and property are excellent, but restaurants not so much. Some food was good, but much of it was bland. Servers frequently got orders wrong; bringing a guest two sides but no entree, etc.

I had an amazing stay here. The staff is accommodating and very nice. The bark room was big...monkeys do wake you up at 5:00am! The sunset tour offered at the hotel is awesome. If you want to relax and have good food...this is the place. I would suggest maybe having a live band, at least on weekends. The resort’s beach is more for doing water sports, so if you want beach ...this is not the place! I will definitely come back here.

Great place, great amenities, great location and great staff.

Amazing customer service, true boutique experience, design is beautiful & lends to true relaxation. Cannot say more positive about us staff, they were amazingly helpful, professional, friendly, and attentive. Wonderful experience!!!

The Hotel itself was OK. The place felt a little rushed to be built, and had some questionable design choices. For example, in the corner rooms (which are supposed to be the nicer rooms) there is a door that leads from the shower to the outside via a frosted glass door (there is also one inside so, no, you don't need to go outside to access it) but that door does not fully fill the frame. This means there is a lot of open space around the door. You are near the woods- so lots of bugs come in. The first room we stayed in had a huge ant problem. We called the front desk about this and the staff was more than helpful. They really were great. They helped us move rooms, and even gave us a deal on upgrading to a bigger room due to our discomfort. This room was very nice, but again, the craftsmanship of the place comes into question. There were cracks in the caulk/sealant around the dining room sink. The hotel provided us with a nice fruit bowl that, after coming back to our room one night, was covered in ants entering through these cracks. Yes I know we are in the forest/beach- and I am not afraid of bugs or anything and I know where I am, but it seems simple upkeep could have prevented this. And the rooms are not inexpensive. Again, the staff was great, Eddy was great (he will try to sell you on a Sunset Cruise which you should absolutely take), the beach felt like velvet. The Hotel itself could have just been a little better.

From the moment you arrive and are greeted with a refreshing drink to the moment you leave you will experience a very high level of service and plenty of smiles. There isn't one bad thing I could comment on here. Highly recommend!

I was initially very impressed with the hotel. It was breath taking and the staff was kind. However, I felt the office manager was not very pleasant to work with while everyone else on the staff was helpful and kind. I would recommend the hotel for adults. It is quite relaxing and most services are at your finger tips.

Papagayo Bay Papagayo Guanacaste

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located within a 5-minute walk of Playa Panamá, El Mangroove Papagayo, Autograph Collection is within a few miles (5 km) of Playa Hermosa. This 85-room, 4.5-star hotel has a full-service spa along with an outdoor pool and free in-room WiFi.


Dining

Enjoy dining at Makoko, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

All 85 soundproofed accommodations feature living rooms. Guests can expect free WiFi and 42-inch plasma TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, minibars, and coffee makers.


Property features

El Mangroove Papagayo, Autograph Collection features a full-service spa, an outdoor pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for USD 65.00 per room roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach hotel include a steam room, free WiFi in public areas, and a conference center.

Room options

Suite, 2 Queen Beds, Non Smoking, Resort View (Nesto)

2 Queen Beds | Sleeps 4

Superior Suite, 1 Bedroom, Non Smoking, Balcony (Habitat)

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Resort View (Bark)

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking, Resort View

1 King Bed | Sleeps 3

Guest reviews for El Mangroove Papagayo, Autograph Collection

Everyone (7) Couples (2) Friends (1)
5
Everyone

This place was like a fairytale. So beautiful, pleasant, the food was AMAZING, the employees were are so helpful and caring. I was recovering from surgery and I felt like they all went above and beyond to assist me while my husband and daughter enjoyed their excursions. I can’t wait to come back when I’m healed and actually take advantage of more that they have to offer. The location is perfect not to far from airport and right on the beach w

By on Dec 22, 2019

Review comment responded on Jan 11, 2020

Happy New Year!! Thank you, It was an Honor had been your host. You will be welcome anytime that you decide to visit us!

5
Everyone

By on Nov 3, 2019

Review comment responded on Nov 6, 2019

Thank you!!! We hope to be your host again whenever you travel back to Costa Rica!

2
Partner Couples

Boutique hotel had group events which ruined a private culture

By on Jun 1, 2019

Review comment responded on Jun 21, 2019

Dear guest We thank you in advance for the time and the opportunity to hosts you during your visit to Costa Rica. Your comments are very important to us and help us to improve our service and experience for our future guests. I hope to have the opportunity welcome you personally on your next visit. Best regards

4
Friends

Hotel and property are excellent, but restaurants not so much. Some food was good, but much of it was bland. Servers frequently got orders wrong; bringing a guest two sides but no entree, etc.

By on Feb 26, 2019

Review comment responded on Feb 26, 2019

Thank you for your feedback! We are sharing your suggestion with the teams to improve our service! It was our honor to be your host!

5
Everyone

By on Sep 20, 2018

Review comment responded on Sep 26, 2018

Dear Guest Thank you for your comments, I appreciate the opportunity to be your hosts during your visit to El Mangroove in Costa Rica, your comments are very important and be able to share with our personal involved in your service. I hope to have the opportunity to greet you in the near future. General Manager

5

relaxing, beautiful hotel

Everyone

I had an amazing stay here. The staff is accommodating and very nice. The bark room was big...monkeys do wake you up at 5:00am! The sunset tour offered at the hotel is awesome. If you want to relax and have good food...this is the place. I would suggest maybe having a live band, at least on weekends. The resort’s beach is more for doing water sports, so if you want beach ...this is not the place! I will definitely come back here.

By , from virginia on Jan 18, 2018

Review comment responded on Jan 23, 2018

Dear Guest: Greetings from El Mangroove! We appreciate your taking sharing your experience with others, it means a lot reading reviews as yours , when you clearly experience the hospitality from El Mangroove family, our employees makes us very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Kind regards Andrea Arroyo

5

great location

Everyone

Great place, great amenities, great location and great staff.

By , from Las Vegas, NV on Jul 29, 2017

Review comment responded on Aug 12, 2017

Dear Damiana: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager

5

incredible

Everyone

Amazing customer service, true boutique experience, design is beautiful & lends to true relaxation. Cannot say more positive about us staff, they were amazingly helpful, professional, friendly, and attentive. Wonderful experience!!!

By on Jan 27, 2017

4

modern hotel experience

Everyone

The Hotel itself was OK. The place felt a little rushed to be built, and had some questionable design choices. For example, in the corner rooms (which are supposed to be the nicer rooms) there is a door that leads from the shower to the outside via a frosted glass door (there is also one inside so, no, you don't need to go outside to access it) but that door does not fully fill the frame. This means there is a lot of open space around the door. You are near the woods- so lots of bugs come in. The first room we stayed in had a huge ant problem. We called the front desk about this and the staff was more than helpful. They really were great. They helped us move rooms, and even gave us a deal on upgrading to a bigger room due to our discomfort. This room was very nice, but again, the craftsmanship of the place comes into question. There were cracks in the caulk/sealant around the dining room sink. The hotel provided us with a nice fruit bowl that, after coming back to our room one night, was covered in ants entering through these cracks. Yes I know we are in the forest/beach- and I am not afraid of bugs or anything and I know where I am, but it seems simple upkeep could have prevented this. And the rooms are not inexpensive. Again, the staff was great, Eddy was great (he will try to sell you on a Sunset Cruise which you should absolutely take), the beach felt like velvet. The Hotel itself could have just been a little better.

By on Dec 15, 2016

5

great choice

Couples

From the moment you arrive and are greeted with a refreshing drink to the moment you leave you will experience a very high level of service and plenty of smiles. There isn't one bad thing I could comment on here. Highly recommend!

By on Aug 10, 2015

El Mangroove Papagayo, Autograph Collection

Papagayo Bay, Papagayo, Guanacaste 50503
url importing http://www.orbitz.com/Papagayo-Hotels-El-Mangroove-Papagayo,-Autograph-Collection.h6052327-p2.Hotel-Reviews
There was an error importing /Papagayo-Hotels-El-Mangroove-Papagayo,-Autograph-Collection.h6052327-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Papagayo-Hotels-El-Mangroove-Papagayo,-Autograph-Collection.h6052327-p2.Hotel-Reviews