This was our first stay at a secrets hotel. We had very high expections from reviews from people whom stayed at Secret resorts. We stayed in a perferred level ocean view room. The room was very clean and housekeeping did a great job of cleaning the room daily. However, the bedding was old and worn, the towels were rough and the robes old and ratty. The shower is very small. The room was close to all the restaurants and did have a beautiful view . We stayed in room 104. The food was average at best. The room service menu had more options than the restaurants. The seaside grill for breakfast served us burned pancakes and runny eggs. The italian restaurant was very good. All of the staff were friendly and exceptional. Especially the entertainment group. However, The bartenders at the pool bar seemed like they did not want to be there. We walked thru the spa and it was very old. Did not seem like a spa at a five star resort.
The beach was not the best for swimming, but the pools made up for that. There is much walking involved at the resort and some hills to climb, but they have a car service to get you where you want to go. Just dial 0 and someone will come to pick you up. The staff is outstanding willing to cater to all your needs. The food was excellent. I would stay here again
We loved Costa Rica it was her first time and we wanted to do everything. Secrets was a great jumping spot for that and had plenty to do during the day great bars and great dining experiences at night. I will say the spa has not been updated as most Secrets have with the Hydro therapy etc. so my husband and I were disappointed in our expensive couples massage. Fair warning to those with back or any issues this is a very hilly resort and you take a shuttle everywhere and or walking up and down hills. The beach is not as bad as it looks in pictures I spent many days out there and the water was very clear and able to snorkel easily
Good food options. Beach chairs available. Sometimes a long wait for the shuttle.
This is a unique property. It's a beautiful setting and splendid place to get away. The staff is wonderful. I have to especially complement Julio and JJ who were great as our drivers. Henry the concierge and Senor Castro who step in and provided a wonderful meal for the Mahi Mahi we caught. With personal service as we found at this Secrets you can over look that it's hilly and walking vs. riding the van service is something not all us can do. This is a place I would return to! The diving, fishing and other excursions where excellent.
It was amazing the hotel was beautiful views amazing and the staff was great! The hibachi restaurant was the best however they needed stronger drinks but since it was all inclusive just order a shot on the side.
The staff really makes this place. Everything about the hotel is FANTASTIC: the beach, the rooms, the staff. My only compliant is that perhaps there could be more shuttles during busier times.
We stayed at Secrets Papagayo to celebrate our wedding anniversary. It was a wonderful stay, very quaint and peaceful. We reserved a Preferred Guest room, which gave a few additional amenities like a private bar/lounge and advanced cabana reservations (very important for me, as I am very sensitive to the sun). The one complaint I had is that the resort's Unlimited Connectivity app to make free phone calls/texts did not work for our entire stay. I brought this up to our Preferred Club concierge on two separate occasions, and the response was a very tepid "Yes, we are having problems." Since Unlimited Connectivity is supposed to be one of the resort's selling points, I was dismayed at the lack of urgency the concierge had to find out what happened, or how to remedy it. Fortunately we had wifi, so we could still send emails. We tried out every restaurant on site, and were pleased with all of them. Our room was very comfortable, and the concierge delivered a complimentary bottle of sparkling wine on our anniversary. The beach is small and had jellyfish in the waters, so we didn't swim at the beach, but the swimming pool (and swim up bar!) made up for that. All in all, it was a very pleasant stay.
Best All Inclusive we've ever stayed at! The staff just puts the ambiance and attentiveness over the top for this Secret's location. Best customer service we have ever experienced.
Nice resort, awesome staff, great views, hope to return :)
Nice resort, on beach, good food and restaurants, only issue would be that the property is very hilly and you get a workout walking around
i read the reviews about the hotel and how spread out it was.Yes there is a lot of hills but i never waited more than 5 minutes for the shuttle.i chose to stay on an upper room bungalow. the food was outstanding in all of the restaurants.rooms were very clean.
This is not a 4 star hotel. The black sand beach is rocky, full of coral & jelly fish. It's unsafe. I deeply cut my foot on coral when I went into the water. The sand is hard, not soft sand to put your toes in. The mosquitos there were out of control. We all got bit. I feared I contracted Zika. Staff were great except for 2, one who looked miserable but she made a killer iced coffee. The other was a bartender who cut me off after 2 drinks for mispronouncing his name. His coworker told me wrong on how to say his name- it was spelled like Gorenier(?). I did not say anything to him for cutting me off. I had done nothing but sit at the bar taking photos of my friends playing basketball, while drinking water. (Also the entire hour he went on lunch break, I sat at the pool bar drinking water). I kept to myself yet he actually told my friends "I don't like her" and I heard him say it. The entire ordeal with offensive. By the end of the day, the pool is disgusting with a sunscreen film and dingy water. Upon check in, my friends told me they were forced to spend 30 minutes listening to a time share presentation. This really made me angry. I picked this hotel for us 4 and 100% regret it. The room was nice. It was kind of small, but sufficient. The room looked clean until you walked on it barefoot and looked at the bottom of your feet. This place has a serious ant problem. I ate breakfast on my balcony and ants were crawling up my legs before I was halfway done. It was disgusting.
Other than a few setbacks due to Tropical Storm Nate, my wife and I had a wonderful time. The staff was very attentive.
Secrets Papagayo - Adults Only - All inclusive places you next to Playa Venado and within a 5-minute walk of Playa Jícaro. This 202-room, 4.5-star resort has 2 outdoor pools along with a full-service spa and 4 restaurants.
This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/cafe.
Guests can expect free WiFi and 48-inch LED TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer free toiletries. Other standard amenities include furnished balconies or patios and desks.
Guests of Secrets Papagayo - Adults Only - All inclusive have access to a full-service spa, 2 outdoor pools, and a gym. If you decide to drive, there's free valet parking. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only resort include a sauna, free WiFi in public areas, and an outdoor tennis court.
This was our first stay at a secrets hotel. We had very high expections from reviews from people whom stayed at Secret resorts. We stayed in a perferred level ocean view room. The room was very clean and housekeeping did a great job of cleaning the room daily. However, the bedding was old and worn, the towels were rough and the robes old and ratty. The shower is very small. The room was close to all the restaurants and did have a beautiful view . We stayed in room 104. The food was average at best. The room service menu had more options than the restaurants. The seaside grill for breakfast served us burned pancakes and runny eggs. The italian restaurant was very good. All of the staff were friendly and exceptional. Especially the entertainment group. However, The bartenders at the pool bar seemed like they did not want to be there. We walked thru the spa and it was very old. Did not seem like a spa at a five star resort.
Dear Guest Thanks for taking the time and give us your valuable comments, that help us to improve in service. We hope to host you in the future
Dear Guest Thansk for take your time and give us your valuable comments. We hope to host you in a future!
The beach was not the best for swimming, but the pools made up for that. There is much walking involved at the resort and some hills to climb, but they have a car service to get you where you want to go. Just dial 0 and someone will come to pick you up. The staff is outstanding willing to cater to all your needs. The food was excellent. I would stay here again
Dear Guest Thanks for your recent visit to our lovely resort and take your time to give us your valuable comments. We hope to have you here again soon
We loved Costa Rica it was her first time and we wanted to do everything. Secrets was a great jumping spot for that and had plenty to do during the day great bars and great dining experiences at night. I will say the spa has not been updated as most Secrets have with the Hydro therapy etc. so my husband and I were disappointed in our expensive couples massage. Fair warning to those with back or any issues this is a very hilly resort and you take a shuttle everywhere and or walking up and down hills. The beach is not as bad as it looks in pictures I spent many days out there and the water was very clear and able to snorkel easily
Dear Guest Thanks for your recent visit to our lovely resort and take your time to give us your valuable comments. We hope to have you here again soon.
Dear Guest Tanks for your recent visit to our lovely resort and take your time to give us your valuable comments. We hope to have you here again son.
Good food options. Beach chairs available. Sometimes a long wait for the shuttle.
Dear Mabelle Thanks for take your time and give us your valuable comments and thanks for your recent stay at our lovely resort.
This is a unique property. It's a beautiful setting and splendid place to get away. The staff is wonderful. I have to especially complement Julio and JJ who were great as our drivers. Henry the concierge and Senor Castro who step in and provided a wonderful meal for the Mahi Mahi we caught. With personal service as we found at this Secrets you can over look that it's hilly and walking vs. riding the van service is something not all us can do. This is a place I would return to! The diving, fishing and other excursions where excellent.
Dear Anonymous, Greetings from the marvelous Costa Rica. Thank you for taking the time to share your experiences with the Orbitz community. It was a pleasure to host your holiday. I very much enjoyed reading your comments, as I am sure many others will too. I understand that you have many options when choosing where to spend your vacation and it is an honor that you chose our resort. We will be glad to host you again! Marcela Zúñiga A. Quality and Social Media Manager
Dear Sonja, thank you for your calification, hope to see you soon.best regards