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Recent guest reviews

The property has a nice look to the grounds. I loved that you can see monkeys right on the beach. The staff were all very friendly and accommodating. The room service could have had a larger selection and the mini bar. The room was on the small side and kind of out dated. Also i hate that the excursions bus couldn’t come in the grounds so you would have to walk out. Overall it was a great time for my husband birthday.

We stayed 7 nights and the hospitality at this hotel is like no other! The place is absolutely beautiful and the food was delicious! Love the 24 snacks too! Room service food was not the greatest but so much other stuff to choose from. Very disappointed the casino was closed and it did not say that on the website. The nightly entertainment was amazing! The pool area and the swim up bar was fantastic but the swim up bar pool a little small. We ended up (9 of us) in the other pool and had amazing pool side drink service! Wish there were bathrooms a little closer to the pool that wasn’t in the restaurant (it’s just inside so you don’t have to go through restaurant). The activities we planned were wonderful! We were picked up on the beach for catamaran, jet skis, and boat taxi to Coco Bay for lunch and shopping, and picked up in front of hotel for a day long excursion to see volcano, hot springs, hanging bridges etc. overall this is a great hotel would highly recommend and would definitely stay again!

The staff was great and very helpful. The property is located far from everything, so is a plus that is an all inclusive. The food was good, the drinks could be better. The hotel entertainment was great. What was a bit deceiving was the hotel credit that I was going to received. It was not a $840 hotel credit. What I was given was $200 worth of coupon to use. $20 spa, $50 on golf, $60 on scuba diving etc. They never added up to $840. Useless to me.

Too many stairs food was ok and the pillows were too small

Bugs everywhere staff is rude and do not care about the bad experiences ..electricity went out in the whole resort TWICE a lot of spiders in the bathroom

Great property! Beautiful grounds, clean rooms, good food and friendly staff.

Second time here and loved it! Pura Vida!

Rooms need some updating. The decor is as tacky as it looks in pictures. Guanacaste is very dry and hot, and the water in the beach is black. Other than that, the hotel staff is pleasant and the food is okay for being an all-inclusive.

Just ok. Rooms need upgrade. The housekeeping lady was great. Pool water should be better filtered. Same food served every day. On the outside the property is beautiful. The hotel is not on the beach. you need to walk outside property to get to the beach and there is a portion of beach maintained by the hotel. Did not see any kids club activity.

Everything about our stay was excellent! The staff were friendly and prompt, the property was so beautiful, the food was AMAZING!

The staff is very friendly and the facility was very clean.

Everything was good or better than good,probably less active due to many less guests but overall a nice time.

Overall. The exterior, interior of the building and landscaping was great. The room we were in could have use a little upgrading in furnisher and painting with some color. Not all white. Good enough for changing and sleeping.

Rooms are very outdated with broken room amenities. Like the safe, drains, TV and refrigerator to name a few. Called several times but nothing was repaired or replaced. Staff on premise were amazing and overall grounds are well kept. Good thing we didn’t spend much time in room.

Beach was nice, rooms are a little tacky.

Room furniture and beds needs upgrading. Company should invest money to make those room furniture and beds much better. People who works there are great very responsible and friendly.

I loved everything in this hotel. I think they should extend the nightly live band till 12am or longer...

Everything

Nice people, good customer service. Nice Beach area

Playa Matapalo- Sardinal El Ocotal Guanacaste

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Hotel Riu Palace Costa Rica - All Inclusive places you next to Diamante Eco Adventure Park and within a mile (2 km) of Playa Matapalo. This 538-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, living rooms, and minibars are also standard.


Property features

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.

Room options

Family Suite, 2 Bedrooms (C)

1 King Bed and 2 Double Beds | Sleeps 4

Suite, Jetted Tub, Ocean View (U)

1 King Bed | Sleeps 2

Family Suite, 2 Bedrooms (U)

1 King Bed and 2 Double Beds | Sleeps 5

Junior Suite (L)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Hotel Riu Palace Costa Rica - All Inclusive

Everyone (44) Couples (14) Family (12)
4
Partner Couples

The property has a nice look to the grounds. I loved that you can see monkeys right on the beach. The staff were all very friendly and accommodating. The room service could have had a larger selection and the mini bar. The room was on the small side and kind of out dated. Also i hate that the excursions bus couldn’t come in the grounds so you would have to walk out. Overall it was a great time for my husband birthday.

By on May 18, 2022

5
Friends

We stayed 7 nights and the hospitality at this hotel is like no other! The place is absolutely beautiful and the food was delicious! Love the 24 snacks too! Room service food was not the greatest but so much other stuff to choose from. Very disappointed the casino was closed and it did not say that on the website. The nightly entertainment was amazing! The pool area and the swim up bar was fantastic but the swim up bar pool a little small. We ended up (9 of us) in the other pool and had amazing pool side drink service! Wish there were bathrooms a little closer to the pool that wasn’t in the restaurant (it’s just inside so you don’t have to go through restaurant). The activities we planned were wonderful! We were picked up on the beach for catamaran, jet skis, and boat taxi to Coco Bay for lunch and shopping, and picked up in front of hotel for a day long excursion to see volcano, hot springs, hanging bridges etc. overall this is a great hotel would highly recommend and would definitely stay again!

By on May 9, 2022

4
Family

The staff was great and very helpful. The property is located far from everything, so is a plus that is an all inclusive. The food was good, the drinks could be better. The hotel entertainment was great. What was a bit deceiving was the hotel credit that I was going to received. It was not a $840 hotel credit. What I was given was $200 worth of coupon to use. $20 spa, $50 on golf, $60 on scuba diving etc. They never added up to $840. Useless to me.

By on May 8, 2022

4
Family

Too many stairs food was ok and the pillows were too small

By on May 7, 2022

1
Friends

Bugs everywhere staff is rude and do not care about the bad experiences ..electricity went out in the whole resort TWICE a lot of spiders in the bathroom

By on May 3, 2022

5
Partner Couples

Great property! Beautiful grounds, clean rooms, good food and friendly staff.

By on May 2, 2022

5
Friends

Second time here and loved it! Pura Vida!

By on Apr 24, 2022

4
Family

Rooms need some updating. The decor is as tacky as it looks in pictures. Guanacaste is very dry and hot, and the water in the beach is black. Other than that, the hotel staff is pleasant and the food is okay for being an all-inclusive.

By on Apr 18, 2022

3
Family with small children

Just ok. Rooms need upgrade. The housekeeping lady was great. Pool water should be better filtered. Same food served every day. On the outside the property is beautiful. The hotel is not on the beach. you need to walk outside property to get to the beach and there is a portion of beach maintained by the hotel. Did not see any kids club activity.

By on Apr 2, 2022

Review comment responded on Apr 5, 2022

Dear ELIZAVETA, Thank you very much for your kind words about our lovely staff and it is great that you liked the resort. Needless to say, we do regret to learn we did not live up to your expectations in certain areas. While we always perform renovations and redesigns to ensure that we provide the highest standard of luxury and comfort, our process is an on-going one. Therefore, it is disappointing to read the room did not meet your taste. We do apologize if you feel certain aspects of your trip could use some improvement. Rest assure that we take all comments into account and the management is notified. Looking forward to hosting you again. Best wishes, Hotel Riu Palace Costa Rica Online Reputation Manager

5
Family with small children

Everything about our stay was excellent! The staff were friendly and prompt, the property was so beautiful, the food was AMAZING!

By on Mar 19, 2022

Hotel Riu Palace Costa Rica - All Inclusive

Playa Matapalo- Sardinal, El Ocotal, Guanacaste
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