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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
Family-friendly property on the beach, with 4 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Aerobics facility
1 bedroom, minibar, in-room safe, desk
4 outdoor pools, pool umbrellas, sun loungers
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Room service
  • Bar

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
    ‪34 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Suite Superior with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Ocean View

  • 785 sq ft
  • Sleeps 2

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(54 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Courtyard View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

1 bedroom, minibar, in-room safe, desk

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Standard | E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (U)

8.0 out of 10
Very good
(140 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (L)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (C)

7.2 out of 10
Good
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, C)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite (Jacuzzi | C)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(4 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 4

View all photos for Room Superior

1 bedroom, minibar, in-room safe, desk

Room Superior

  • 430 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

View all photos for Family Suite -5 guests-

1 bedroom, minibar, in-room safe, desk

Family Suite -5 guests-

  • 785 sq ft
  • Sleeps 5

About the neighborhood

El Ocotal

Hotel Riu Palace Costa Rica - All Inclusive places you next to Diamante Eco Adventure Park and within a 10-minute walk of Playa Matapalo. This 538-room, 4-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Matapalo - 6 min walk - 0.4 miles
  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles
  • Playa Potrero - 32 min drive - 10.8 miles
  • Coco Beach - 34 min drive - 13.4 miles
  • Ocotal Beach - 39 min drive - 15.2 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Coconut Pool Bar - ‬7 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk
  • ‪Restaurante ItaLiano - ‬4 min walk
  • ‪Restaurante Ocotal - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Family-friendly property on the beach, with 4 outdoor pools
Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. There's free parking and limo/town car service. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

Similar properties

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Hotel Riu Guanacaste - All Inclusive
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  • Breakfast included
  • All inclusive
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7.6 out of 10, Good, 1,281 reviews
Hotel Riu Guanacaste - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and surfing/body boarding.

Is free cancellation available at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near Hotel Riu Palace Costa Rica - All Inclusive?

This property in Sardinal is within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is also within a driving distance of 2.2 mi.

Will I be able to park at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Palace Costa Rica - All Inclusive?

Renova Spa is the property's spa and services include facials, body scrubs, and massages.

Does Hotel Riu Palace Costa Rica - All Inclusive include a casino?

No, Hotel Riu Palace Costa Rica - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Costa Rica - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Hotel Riu Palace Costa Rica - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 4 restaurants.

Are there hot tubs at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Costa Rica - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Costa Rica - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Costa Rica - All Inclusive.

Does Hotel Riu Palace Costa Rica - All Inclusive have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Riu Palace Costa Rica - All Inclusive?

The closest major airport to Hotel Riu Palace Costa Rica - All Inclusive is Daniel Oduber Intl. Airport (LIR), which is 21 mi away (53 minutes by car). Another top airport is Tamarindo (TNO), which is located 23.3 mi away (63-minute drive).

Can I book a room with a balcony at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Costa Rica - All Inclusive comes with a balcony with some featuring ocean or garden views.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 599 out of 1285 reviews
Rating 8 - Good. 312 out of 1285 reviews
Rating 6 - Okay. 202 out of 1285 reviews
Rating 4 - Poor. 97 out of 1285 reviews
Rating 2 - Terrible. 75 out of 1285 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly. The location is beautiful.
Stayed 7 nights in Nov 2025

10/10 Excellent

Caroline

Stayed 3 nights in Aug 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great everytime
Stayed 4 nights in Aug 2025

10/10 Excellent

Kimesha

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Stayed 4 nights in Aug 2025

10/10 Excellent

Alvaro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly. Family friendly. The food options were amazing. I definitely recommend this Resort.
Stayed 5 nights in Aug 2025

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing beautiful
Stayed 4 nights in Aug 2025

6/10 Okay

Lena

Liked: Staff & service
The drinks and staff were the only thing I enjoyed. I also like the pools and how beach was right next to the resort. I didn't like the food. I also didn't like my room due to the light being out. It felt like a family resort everything was done early. It felt like I had a bed time.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alaina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very neat and orderly. I would have liked to see a little more attention taken to the beach itself though. There was some trash about.
Stayed 8 nights in Aug 2025

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and experience was amazing . I enjoyed my stay very much .
Stayed 5 nights in Aug 2025

4/10 Poor

Ashley

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
All the food was horrible. The bed and room were all right pretty outdated Internet access was good. Transport was rough because we used our own car and the roads are destroyed. You definitely need a 4 x 4 if traveling to this location.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with the friendliest staff!
Stayed 4 nights in Aug 2025

8/10 Good

LEVON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Bennie

Stayed 6 nights in Aug 2025

6/10 Okay

Kim

Traveled with group, Traveled with family
Disliked: Cleanliness
This was my fourth stay at different Riu's, and frankly this was the least favorite of the four. I had two rooms, 1 for me and my wife, and the other room for my 2 adult sons. Another couple joined us and had their own room. Bottomline all three rooms were unclean and very outdated. My room required recleaning and a change of sheets since they were dirty. The lack of care in the rooms shows and there are simple fixes the hotel could do if they cared to. Like the other Riu's I stayed at they have an onsite photography. At this location during our family photos on the beach our session was interpreted by a group of local men. Anyways, since the hotel lacks security on the open beach and basically allows anyone on the property my paid photo session was ruined. The lady taken our photos did not know how to handle this disruption and again there is no security, so I had to intervene. The country is beautiful and amazing, but this Riu location is not recommended.
Stayed 6 nights in Aug 2025

10/10 Excellent

Marco, Brooklyn

Traveled with family
Liked: Amenities
Just I love with the staffs and the resort
Stayed 6 nights in Aug 2025

6/10 Okay

Dewey

Traveled with family
Liked: Staff & service, amenities
Hồi property sits on a stunning piece of land overlooking both the ocean and the mountain rainforest. The location is truly beautiful, and the property itself is pleasant and enjoyable. That said, there are a few areas that need improvement. The food, in my opinion, rates about a 5 out of 10. All of the specialty restaurants were disappointing — it felt like the chefs weren’t quite sure what they were doing. The buffet was actually the best dining option during our stay. The rooms are spacious, but they’re dated and could use some updating. We also had a leak in one of our rooms, and our key cards randomly stopped working several times during the trip, which was frustrating and took time away from our vacation. On the positive side, the staff were friendly, welcoming, and provided above-average service. There’s plenty to do on the property, and the waterslide was a big hit. One last note: the road leading to the Riu property is narrow, with several sections full of potholes. If tourism is expected to grow, improving the roads is essential. I truly hope the right people read these reviews and take action. Overall, despite the inconveniences, I would visit again.
Stayed 5 nights in Aug 2025

2/10 Terrible

Bronwen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start? Access: Roads very poor, totally washed out in some areas. Prepare to get carsick. Room: Dated, ours smelt like pee near the closet (room 4041) and moldy when airconditioner was off. Aircon couldn't be properly controlled, nor could the fan or TV. Toilet water red at times. Key cards deactivated so many times it became routine for me to reset them every time before I went upstairs. Food: how do you make fruit tasteless? Donuts taste like bread? I had to spit out the duck I had at the Japanese restaurant. It was bad. You had to line up to reserve restaurants at 5:45 at night or you'd miss out on them. Buffet was large and institutional like. Noise: The evening entertainment practiced loudly during the afternoon, played very loudly until 10:45 each night. The drummer was dreadful and the singers not much better. This was right outside our room and remember the airconditioner was freezing cold or not at all so we had to open our window. Bed: I had to sleep in pants as the sheets made my legs itch. But overall the bed was ok. Drinks: Very watered down (which I didn't mind) Staff: Lovely people, most really hard working. They cleaned up after you very well (except for the beach area that got messy at times). We will never stay at a Riu again after this experience.
Stayed 7 nights in Aug 2025

2/10 Terrible

Dakota

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Quality/taste of food, speed of service and overall upkeep of the resort was bad.
Stayed 3 nights in Aug 2025

10/10 Excellent

Yazmin, hialeah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
No hay mucha diversión. Pero. La limpieza. La comida. EL TRATO AFECTUOSO Y EFICIENTE DE LOS TRABAJADORES..UFFF..EXCELENTE
Stayed 8 nights in Aug 2025

10/10 Excellent

Alysandra

Stayed 4 nights in Aug 2025

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! From the reception desk to the waiters and not to mention the bartenders. Everyone was so friendly and with a great attitude some even knew me by name. We had one problem with one of our rooms but we got the issue resolved and they moved us rooms. The shows were great and the food was really good. Some all inclusive resorts the food & alcohol is not it but here I’d have to say there was something for everyone even the buffet style food was good. I would definitely come back to this hotel.
Stayed 5 nights in Jul 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

8/10 Good

Ndeye-Aicha

Traveled with family
Liked: Staff & service
Food was average
Stayed 4 nights in Jul 2025

4/10 Poor

Jamila

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not at all updated. It needs major upgrades. The colors are outdated, the rooms need to be repainted, it’s not only the rooms it’s the entire hotel that appears it’s not kept up to date. The food, is a one star. Food is not fresh and there are not many options available. The hotel did not cook the typical food from Costa Rica which is why people travel is to experience the culture. The pool needs to be cleaned, like a deep cleaning around the edges of the pool. The staff need to be more welcoming.
Stayed 7 nights in Aug 2025

10/10 Excellent

ERIC, hagerstown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction going on but the staff did an awesome job!
Stayed 5 nights in Aug 2025

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