Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Creator video - submitted by Sam Meddings
Poolside bar
4 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪8 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪3 min drive‬
  • Place, Coco Beach
    ‪56 min drive‬
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪72 min drive‬

Room options

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(58 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Deluxe, +18, E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Superior (L))

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Deluxe,+18, U)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Tropical View, E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Tropical View, U)

7.8 out of 10
Good
(156 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(6 reviews)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (U)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (L)

  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Jetted Tub, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Studio (Tropical View, C)

7.0 out of 10
Good
(20 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Deluxe, +18, C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Suite, Jetted Tub, Ocean View (E)

  • 786 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (C)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Suite (Jacuzzi | C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (C)

7.6 out of 10
Good
(7 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Tropical View, B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (B2C-CA)

  • 785 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View, U)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View, E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (U)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Swim-up, Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (EU)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Garden View (EU)

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Swim-up, Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, EU)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (C)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, 2 Bedrooms, Garden View (C)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Swim-up, Elite Club, C)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

You may also like

About the neighborhood

El Ocotal

Within a short walk of Playa Matapalo, Hotel Riu Palace Costa Rica - All Inclusive is within 2 miles (3 km) of Diamante Eco Adventure Park. This 538-room, 4-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Playa Matapalo - 8 min walk - 0.5 miles
  • Diamante Eco Adventure Park - 3 min drive - 0.7 miles
  • Coco Beach - 56 min drive - 16.2 miles
  • Playa Hermosa - 56 min drive - 16.7 miles
  • Playa Potrero - 61 min drive - 12.8 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Pura Vida Bar - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Costa Rica Hotel Riu

Costa Rica Hotel Riu Palace

Costa Rica Palace

Hotel Riu

Hotel Riu Costa Rica

Hotel Riu Costa Rica All Inclusive

Hotel Riu Palace

Hotel Riu Palace Costa Rica All Inclusive

Palace Costa Rica

Hotel Riu Palace Costa Rica All Inclusive El Ocotal

Riu Palace Costa Rica El Ocotal

Riu Palace Costa Rica

Riu Palace Costa Rica All Inclusive El Ocotal

Riu Costa Rica Inclusive Ocot

Riu Palace Costa Rica All Inclusive

Hotel Riu Palace Costa Rica All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include kayaking, rowing/canoeing, and surfing/body boarding.

Is free cancellation available at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive offers free cancellation on some room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see near Hotel Riu Palace Costa Rica - All Inclusive?

This property is located in Sardinal within a short 7-minute walk of Playa Matapalo. You'll also find Diamante Eco Adventure Park and Haras del Mar Equestrian Center within a short drive.

Will I be able to park at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa available at Hotel Riu Palace Costa Rica - All Inclusive?

Renova Spa is the property's spa and services include body scrubs, massages, and facials.

Does Hotel Riu Palace Costa Rica - All Inclusive include a casino?

No, Hotel Riu Palace Costa Rica - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Costa Rica - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Costa Rica - All Inclusive?

This beachfront property offers many amenities for couples such as 4 restaurants and 4 outdoor pools with some guestrooms featuring a private hot tub.

Are there hot tubs at Hotel Riu Palace Costa Rica - All Inclusive?

No, but this property does have a steam room.

Does Hotel Riu Palace Costa Rica - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Palace Costa Rica - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Costa Rica - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Hotel Riu Palace Costa Rica - All Inclusive?

The closest major airport to Hotel Riu Palace Costa Rica - All Inclusive is Daniel Oduber Intl. Airport (LIR), which is 21 mi away (53 minutes by car). Another top airport is Tamarindo (TNO), which is located 21.9 mi away (67-minute drive).

Can I book a room with a balcony at Hotel Riu Palace Costa Rica - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Costa Rica - All Inclusive comes with a balcony and some offer ocean and garden views.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 707 out of 1535 reviews
Rating 8 - Good. 368 out of 1535 reviews
Rating 6 - Okay. 258 out of 1535 reviews
Rating 4 - Poor. 111 out of 1535 reviews
Rating 2 - Terrible. 91 out of 1535 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, good food, friendly staff.
Stayed 8 nights in May 2026

10/10 Excellent

Ivette Stefanakis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was wonderful wasn’t a true adults only
Stayed 4 nights in Apr 2026

8/10 Good

Coleen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room definitely needs to be updated, 2 out of 4 outlets didn’t work. Hotel was clean, staff were friendly. Food was delicious. Many options to choose from.
Stayed 7 nights in Feb 2026

8/10 Good

stephanie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall would recommend we enjoyed our stay! Room was a bit old but was spacious and clean. Pools were beautiful, service out there was excellent, Particularly Christopher! However not sure why it cost more to stay at palace vs riu. Very disappointed with the beach setup at riu palace. They kept stacks of old falling part lounge chairs under a bunch of trees. Id have to drag one out myself. Narrow beach area. On last day i walked down beach to see riu & was shocked to discover rows of new beach chairs. The pool design also didn't make sense. The only adults only swim up pool was the tiniest one! So everyone is crammed in there occupying same tables and seats all day long while the little kids had these big enormous pools to throw balls around and scream. I was disappointed this hotel is not adults only like the palace in punta cana. Another frustrating issue we ran into is they said no reservations at restaurants , 1st come 1st serve, HOWEVER that was a lie at the steak house. They pick and choose who they wanted to give a paper slip to to reserve a table. It took us 2 nights of trying to eat there and after talking to a few other people learned about these paper reservations that no one offered us. I would say the extra money to stay at palace is not worth it.
Stayed 4 nights in Feb 2026

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel is the friendliest by far then any other all inclusive I have been to.
Stayed 7 nights in Feb 2026

6/10 Okay

Mukesh Dolatrai

Stayed 4 nights in Feb 2026

8/10 Good

Christopher

Stayed 6 nights in Nov 2025

10/10 Excellent

Miguel A, Cinnaminson

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes cleaning evey day even if not dirty. Employees were busy every time trying to make our stay perfect
Stayed 7 nights in Feb 2026

4/10 Poor

Eufemia

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old.! Charged a fortune but is in dire need of repair. Walls were dirty, decor outdated. Furniture in need of repair. Poor service. Most staff had chip on their shoulder and could care less if they served you. Room service options very poor. Worst Riu ever!!!
Stayed 10 nights in Feb 2026

6/10 Okay

Shavonn

Stayed 5 nights in Feb 2026

8/10 Good

CARLOS

Liked: Cleanliness, amenities
It was good
Stayed 3 nights in Jan 2026

8/10 Good

Lea Iris, Katy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, most the people
Stayed 4 nights in Feb 2026

10/10 Excellent

Zachariah

Stayed 4 nights in Feb 2026

4/10 Poor

Jeremy

Traveled with family and small children
Disliked: Cleanliness
The room was discussing. Very outdated. There was an ear ring (lip ring) on the bathroom floor and was never cleaned up while we were staying there. Just very poor quality of work in the room. Felt like I was in a dorm room back in college. No restrooms by the pool. And getting lunch during the day at the buffet they need to have paper plates so people can take food to the pool. I saw a lot of people walking out with the plates but I talked to quite a few people and myself got stopped.
Stayed 5 nights in Feb 2026

6/10 Okay

Patrick

Traveled with group, Traveled with family
Food served cold in restaurants Rooms very basic for a 5 Star
Stayed 7 nights in Feb 2026

6/10 Okay

Rebecca Gail

Liked: Cleanliness, property conditions & facilities
Rooms are very basic. Food in restaurants was generally served cold Sweeping floors while people are eating was distracting & unnecessary in restaurants. Staff were pleasant and accommodating.
Stayed 7 nights in Feb 2026

6/10 Okay

Jason

Traveled with group
Liked: Cleanliness
Card to get in the rooms stopped working daily Bathroom sink drain was stuck in the closed position so it would not drain without manually removing. No bathrooms near pools. Lack of the ability to do reservations at restaurants. Staff was wonderful.
Stayed 6 nights in Feb 2026

10/10 Excellent

Christina

Stayed 4 nights in Feb 2026

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, beautiful grounds, great dining options and bar service! The only thing that made this stay on the annoying side (and was quite a common thing to see/discuss with others experiencing the same) was the key cards they use are very old and don't hold their charge, meaning coming back to your room with your arms full from shopping, tired or needing to use the restroom is your key would not work and you would have to go back to the front desk. At the desk however, they would tell you that your key got too hot, was close to your phone, etc., every single time, regardless that it never happened. Make them give you a new key (like other guests told us that they had to) and problem was solved! Just hate that it took so long and so many trips to the desk to get fixed. Other than that, was amazing!
Stayed 5 nights in Jan 2026

6/10 Okay

IRENE

Traveled with partner
The outside of the resort is nice. The rooms are a bit dated. I know they will be upgrading them soon but we walked over to The Riu next door which was less in price and the venue was very nice. Also the buffet at the next door venue is so much better. Riu Palace needs to upgrade their food. Also 3 different times we caught them using different alcohol and even water in their bottles. We saw another patron drink tequila and complained it was pure water. The bartender was so embarrassed and immediately fixed the situation. It’s honestly a nice property but needs upgrades.
Stayed 5 nights in Jan 2026

8/10 Good

Shahram, Walnut Creek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is very beautiful and clean but rooms are old and really needs remodeling which they are going to do as they said, food excellent and very relaxing we enjoy very much.
Stayed 4 nights in Feb 2026

6/10 Okay

William James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful although we had to suffer much angst in dealing with the front desk. Our arrangements were made through Expedia… big mistake. Resort was very nice, food very good.
Stayed 4 nights in Feb 2026

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 3 nights in Feb 2026

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This please was incredible!!! The food, the staff, the property, the entertainment was all top notch. We never did any of the restaurants because we had kids and didn’t want to wait in line so can say that the buffet has amazing food and soooo many options to choose from. There was always chairs to sit around the pool. The staff who do the entertainment were super fun and engaging. The wait staff especially Christopher were amazing at drinking you drinks either on the beach or around the pool!!! The rooms were made up everyday and stocked the mini fridge. Everyone was so friendly and helpful this was probably the nicest resort we have been to. 5 plus stars!!! Would go back tomorrow if I could
Stayed 4 nights in Jan 2026

6/10 Okay

Anthony

Stayed 4 nights in Jan 2026