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Recent guest reviews

I stayed at this property for 5 days 4 nights and i have no major complaints. The resort was beautiful and the staff is friendly. Room was clean and spacious. Def worth the money. The food was very good. This is my second time being on a resort and enjoying the food. Breakfast, lunch and dinner no complaints. My favorite restaurants was the steakhouse and mexican restaurant. Wasnt really a fan of the Italian restaurant. Guys burger joint never disappoints and service is fast. During the time that i went it wasnt much people so you could always find a pool chair. The pool itself was big but it was dirty. The beach is def not a beach where you could go and relax, they have like 20 beach chairs and it’s dirty with a bunch of leaves and bugs. The resort is big and my room was in the back so waiting for a shuttle was bit of annoying. Didn’t really get to enjoy sitting on my balcony due to the amount of bugs. But overall my stay here was amazing and i will definitely return.

While staying at the Planet Hollywood I encountered a few issues. The first being, not being able to stay with the group of people who booked with me. The second being not being able to book a reservation the day of for dinner and then when trying to book the next day was told we can’t book a reservation for 8 people. We weren’t really able to eat anywhere but the buffet. The room service took over an hour after calling to request at 6am and having to leave for an excursion at 7:15 we were unable to eat. The COVID test results were sent to a wrong email after having the confirmation of the right email it was sent twice to a gmail when the email was yahoo and it really stressed me out before leaving. The pool bar served watered down drinks. If you wanted too shelf liquor it was an extra charge. The staff stated they would give us an hour spa time because of some of our issues and we found out later that it was already a gift to us. The $500 resort credit is not a credit you can use how you want to, they give you a coupon book which requires you to purchase a certain amount to get a certain amount off, for example spend $100 on alcohol to get $50 off. The wait for rides from your room to different places some times were annoying and we would just walk up those huge hills. The staff were very pleasant and the rooms were nice. The ocean view was not on the ocean it was far up a hill that looked over most of the resort which we didn’t expect.

Pros: The beds are comfy. The staff are friendly. Drinks in the main building are good. The food is good. Cons: You have to catch a shuttle everywhere. It’s almost impossible to walk anywhere. I booked on the pretense of all inclusive for food and drinks. We were bamboozled by pool staff to purchase dinner on the beach. It rained so we had to eat on the terrace only to find the food we paid for was from the steakhouse which should have been included. Later found out the money went toward champagne for our table. (I would have appreciated the staff being upfront and not lying, which is why I’m upset) The coupon book was supposed to give money off for services but every time we booked something we were told we got a special and the coupons can’t be applied. We told the staff about our experiences and were offered an hour of the hydrotherapy but we were already receiving that per a letter in my room. My entire stay I felt taken advantage of and I will not be coming back.

The staff and service was amazing! I normally don’t write reviews however after reading some negative ones here I felt the need to share. From the second we arrived the staff was very attentive and helpful. Our rooms and bars stocked daily. Gray at the pool bar was the best!!! The event desk by the beach made sure we had every option and planned our days with ease. The spa was relaxing and one of the best massages I’ve had. We enjoyed a lot of pool time and watching Ronny, David and Carlos keep the crowd entertained was so much fun. I wish I could remember everyones name to make sure they knew they all had a part in making our stay special. I was apprehensive about this trip because I can be a bit of a hotel “snob” and have never booked inclusive for this reason. However I was not disappointed one bit. Recommend this stay to anyone looking for fun in the sun with lighthearted amazing staff to be surrounded by.

Great staff...Jose, Jorge, Jeffrey and Beni- so helpful so kind. All the staff but these mentioned I really connected with. The food was very tasty fresh and the service impeccable.

En general el hotel es muy bonito, la vista al golfo de papagayo es preciosa. Los cuartos con todas las necesidades y el buffet bastante bueno. Lo que nos decepciona de manera importante, fue la calidad de la comida de los restaurantes a la carta. Hay mejor comida en el buffet

When I booked a tour with phexperience, i left a package/souvenirs at the car, they were refusing to contact the driver and had no efforts to find it. Very disappointing integrity and service. We were given 2 double as oppose to king size bed with my husband. front desk staff was refusing to help

The resort was extremely clean and staff was wonderful .. There isn’t much to do in the evening..

Overall everything was excellent. The staff was very kind. And food was high quality and delicious. The rooms were very nice. Clean, chic and modern. The beach was great. My one downside that upset me is that the pool closes at 7. Personally, that’s a big early. I’m an adult and don’t need a lifeguard to watch over me. After dinner- we had nothing to do but sit in our rooms and watch movies which I did not enjoy doing.

The staff was exceptional. The resort offers several dining options and the food was great. It never felt crowded and the foam party was SO fun!! The fitness staff made the daytime pool activities fun and entertaining. There were plenty of things to do if you wanted to be active, but also many spaces / options to lounge and relax peacefully without feeling interrupted and overwhelmed by the other activity.

Terrible customer service and management at this property. This PH location will fail if they do not fix this.

This was the best vacation we have been on in a long time!!! Highly recommended

Relaxing and a great pool. The service staff is generally helpful. The resort has multiple sales people that will constantly try to sell you timeshares. The check out service is absolutely ridiculous and if you go make sure you arrange transport to the airport in advance, especially if you plan on using uber. The resort is very isolated so we found a rental car helpful. The beach is pretty but if you plan on ocean swimming you should drive to a better beach. Most of the food is average and breakfast and lunch are buffet style, so if you show up late you get old food. We went on a sailing and snorkeling excursion that didn't provide what was offered(shopping at coco beach) and as avoid snorkelers, the part we looked forward to most was heavily regimented and no fun. Constant dependence on service personnel, sp tipping is almost non stop. The resort is steeply graded so you either ride in carts or wear good shoes for concrete and stairs.

Staff was super friendly, clean property, beautiful clear water with amazing black sand. Pumped fitness staff was awesome

Customer service was horrible and lacking treating certain guests unequally with the expectation of tips for every little thing. Servers ignore you at the pool, in the restaurants and shuttle service workers harassed certain guests. No action was taken to resolve these issues by the supervisors. No timely follow-up by supervisors in regards to these issues before checkout.

Room service was slow if you even got your order. Ordered coffee and hour and 15 minutes later still not there

Playa Manzanillo Bahia Culebra Papagayo

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort places you next to Playa Nacascolo and Playa Huevos. This 4.5-star property has 292 guestrooms and offers conveniences like 7 restaurants, a full-service spa, and an outdoor pool.


Dining

There are ample dining options with 7 onsite restaurants, including So Cal Gourmet Food, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort's 292 rooms provide balconies or patios, free minibar items, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Built in 2018, the brand new Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort features a full-service spa, an outdoor pool, and a children's pool. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Room options

STAR Class Producer's Suite Ocean View

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

STAR Class Director's Suite Two Bedroom

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Junior Suite Ocean View

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

STAR Class Director's Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Everyone (18) Couples (10) Family (9)
5
Everyone

I stayed at this property for 5 days 4 nights and i have no major complaints. The resort was beautiful and the staff is friendly. Room was clean and spacious. Def worth the money. The food was very good. This is my second time being on a resort and enjoying the food. Breakfast, lunch and dinner no complaints. My favorite restaurants was the steakhouse and mexican restaurant. Wasnt really a fan of the Italian restaurant. Guys burger joint never disappoints and service is fast. During the time that i went it wasnt much people so you could always find a pool chair. The pool itself was big but it was dirty. The beach is def not a beach where you could go and relax, they have like 20 beach chairs and it’s dirty with a bunch of leaves and bugs. The resort is big and my room was in the back so waiting for a shuttle was bit of annoying. Didn’t really get to enjoy sitting on my balcony due to the amount of bugs. But overall my stay here was amazing and i will definitely return.

By on Nov 19, 2021

Review comment responded on Nov 20, 2021

We will always assure you the celebrity treatment we know you deserve. Your comments are extremely important, as they encourage us to continue to improve in order to keep our promise to fulfill your vacation like a star experience. We will extend your compliments to our crew.

3
Family Partner Couples Friends

While staying at the Planet Hollywood I encountered a few issues. The first being, not being able to stay with the group of people who booked with me. The second being not being able to book a reservation the day of for dinner and then when trying to book the next day was told we can’t book a reservation for 8 people. We weren’t really able to eat anywhere but the buffet. The room service took over an hour after calling to request at 6am and having to leave for an excursion at 7:15 we were unable to eat. The COVID test results were sent to a wrong email after having the confirmation of the right email it was sent twice to a gmail when the email was yahoo and it really stressed me out before leaving. The pool bar served watered down drinks. If you wanted too shelf liquor it was an extra charge. The staff stated they would give us an hour spa time because of some of our issues and we found out later that it was already a gift to us. The $500 resort credit is not a credit you can use how you want to, they give you a coupon book which requires you to purchase a certain amount to get a certain amount off, for example spend $100 on alcohol to get $50 off. The wait for rides from your room to different places some times were annoying and we would just walk up those huge hills. The staff were very pleasant and the rooms were nice. The ocean view was not on the ocean it was far up a hill that looked over most of the resort which we didn’t expect.

By on Aug 21, 2021

Review comment responded on Aug 22, 2021

Dear Guest. We would like to thank you for choosing us as your holiday's destination and for the significant time that you took to let us know your experiences concerning your most recent stay. We sincerely appreciate your comments. We can guarantee you that your review was read with the best of interest and that the involved departments were informed to take immediate corrective actions. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.

2
Partner Couples Friends

Pros: The beds are comfy. The staff are friendly. Drinks in the main building are good. The food is good. Cons: You have to catch a shuttle everywhere. It’s almost impossible to walk anywhere. I booked on the pretense of all inclusive for food and drinks. We were bamboozled by pool staff to purchase dinner on the beach. It rained so we had to eat on the terrace only to find the food we paid for was from the steakhouse which should have been included. Later found out the money went toward champagne for our table. (I would have appreciated the staff being upfront and not lying, which is why I’m upset) The coupon book was supposed to give money off for services but every time we booked something we were told we got a special and the coupons can’t be applied. We told the staff about our experiences and were offered an hour of the hydrotherapy but we were already receiving that per a letter in my room. My entire stay I felt taken advantage of and I will not be coming back.

By on Aug 17, 2021

Review comment responded on Aug 17, 2021

We would like to thank you for choosing us as your vacation destination and for the meaningful time that you took to let us know your experiences concerning your recent stay. We sincerely appreciate your comments that provide us with the opportunity to improve our services and facilities.

5
Friends

The staff and service was amazing! I normally don’t write reviews however after reading some negative ones here I felt the need to share. From the second we arrived the staff was very attentive and helpful. Our rooms and bars stocked daily. Gray at the pool bar was the best!!! The event desk by the beach made sure we had every option and planned our days with ease. The spa was relaxing and one of the best massages I’ve had. We enjoyed a lot of pool time and watching Ronny, David and Carlos keep the crowd entertained was so much fun. I wish I could remember everyones name to make sure they knew they all had a part in making our stay special. I was apprehensive about this trip because I can be a bit of a hotel “snob” and have never booked inclusive for this reason. However I was not disappointed one bit. Recommend this stay to anyone looking for fun in the sun with lighthearted amazing staff to be surrounded by.

By on Jul 4, 2021

Review comment responded on Jul 5, 2021

We will always assure you the celebrity treatment we know you and your friends deserve. Your comments are extremely important, as they encourage us to continue to improve in order to keep our promise to fulfill your vacation like a star experience. We will extend your compliments to our staff.

5
Family

Great staff...Jose, Jorge, Jeffrey and Beni- so helpful so kind. All the staff but these mentioned I really connected with. The food was very tasty fresh and the service impeccable.

By on May 28, 2021

Review comment responded on May 29, 2021

We heartily appreciate your taking the time to write this wonderful review with such a detailed. Our main objective is to guarantee your stay feels like a real celebrity experience and we will always do everything possible to assure you a VIP treatment. We will extend your compliments to our staff.

4
Friends

En general el hotel es muy bonito, la vista al golfo de papagayo es preciosa. Los cuartos con todas las necesidades y el buffet bastante bueno. Lo que nos decepciona de manera importante, fue la calidad de la comida de los restaurantes a la carta. Hay mejor comida en el buffet

By on Apr 5, 2021

Review comment responded on Apr 6, 2021

Estimada estrella. Muchas gracias por tomarse un momento para compartir sus comentarios con la comunidad de Expedia. Sus comentarios son muy importantes para nosotros y es a través de ellos que tenemos la oportunidad de mejorar la calidad de nuestro servicio y de seguir desarrollando nuestros productos y servicios.

3
Partner Couples

When I booked a tour with phexperience, i left a package/souvenirs at the car, they were refusing to contact the driver and had no efforts to find it. Very disappointing integrity and service. We were given 2 double as oppose to king size bed with my husband. front desk staff was refusing to help

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

Dear Star, We lament that the complaint process was not as smooth as usual. This is not a common situation in our property. Please note that your comment has been sent to the department in charge to prevent future matters.

5
Everyone

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Thank you very much for taking the time to review our property. We are delighted to know that our facilities and services offered by our team were to your fullest satisfaction.

5
Everyone

By on Sep 25, 2019

Review comment responded on Sep 26, 2019

Thank you for giving us the opportunity to host you and for your kind review about our resort. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a PH-fabulous stay.

3
Everyone

By on Aug 23, 2019

Review comment responded on Aug 24, 2019

Thank you for taking the time to share your experience with us.

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Playa Manzanillo Bahia Culebra, Papagayo,
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