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Recent guest reviews

When I booked a tour with phexperience, i left a package/souvenirs at the car, they were refusing to contact the driver and had no efforts to find it. Very disappointing integrity and service. We were given 2 double as oppose to king size bed with my husband. front desk staff was refusing to help

The resort was extremely clean and staff was wonderful .. There isn’t much to do in the evening..

Overall everything was excellent. The staff was very kind. And food was high quality and delicious. The rooms were very nice. Clean, chic and modern. The beach was great. My one downside that upset me is that the pool closes at 7. Personally, that’s a big early. I’m an adult and don’t need a lifeguard to watch over me. After dinner- we had nothing to do but sit in our rooms and watch movies which I did not enjoy doing.

The staff was exceptional. The resort offers several dining options and the food was great. It never felt crowded and the foam party was SO fun!! The fitness staff made the daytime pool activities fun and entertaining. There were plenty of things to do if you wanted to be active, but also many spaces / options to lounge and relax peacefully without feeling interrupted and overwhelmed by the other activity.

Terrible customer service and management at this property. This PH location will fail if they do not fix this.

This was the best vacation we have been on in a long time!!! Highly recommended

Relaxing and a great pool. The service staff is generally helpful. The resort has multiple sales people that will constantly try to sell you timeshares. The check out service is absolutely ridiculous and if you go make sure you arrange transport to the airport in advance, especially if you plan on using uber. The resort is very isolated so we found a rental car helpful. The beach is pretty but if you plan on ocean swimming you should drive to a better beach. Most of the food is average and breakfast and lunch are buffet style, so if you show up late you get old food. We went on a sailing and snorkeling excursion that didn't provide what was offered(shopping at coco beach) and as avoid snorkelers, the part we looked forward to most was heavily regimented and no fun. Constant dependence on service personnel, sp tipping is almost non stop. The resort is steeply graded so you either ride in carts or wear good shoes for concrete and stairs.

Staff was super friendly, clean property, beautiful clear water with amazing black sand. Pumped fitness staff was awesome

Customer service was horrible and lacking treating certain guests unequally with the expectation of tips for every little thing. Servers ignore you at the pool, in the restaurants and shuttle service workers harassed certain guests. No action was taken to resolve these issues by the supervisors. No timely follow-up by supervisors in regards to these issues before checkout.

Room service was slow if you even got your order. Ordered coffee and hour and 15 minutes later still not there

My boyfriend and I thoroughly enjoyed our experience at the Planet Hollywood Resort in Costa Rica. Upon arrival we were greeted with a welcome cocktail and a walk down the red carpet. Our check-in experience was smooth, and Henry, our assigned concierge, was very thorough in his explanation of everything from the layout of the resort to the tv settings in the room, as well as how to schedule activities and make dinner reservations. Everyone at this resort is extremely friendly and helpful, which really makes you feel comfortable and welcomed. When we were locked out of our room due to a dead battery in our door, they took care of the issue right away. The food here is good but honestly nothing to write home about. But guess what- we 100% expected this when we booked here. Costa Rica is known for rice and beans, so we did not expect them to have fabulous steak dinners, and we were totally ok with that. The buffets have dozens of options to accommodate everyone including kids’ options, vegan and vegetarian options (we did not need any of these options, but they are there). The meals we had that were made-to-order such as the hibachi grill or the fajita station or home-made omelets were amazing! And the more authentic foods like the rice and beans with some chicken were also amazing. The spa experience was also great here. They offer daily hydrotherapy sessions to its Star Class members which is a total bonus if you just want to relax and feel refreshed.

Great location, great views and nice new property. Multiple dining and activity options

Too far away for excursions. The staff was great!

Staff amazing , food good, check in slow as hell but great experience overall

Playa Manzanillo Bahia Culebra Papagayo

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Planet Hollywood Beach Resort Costa Rica - All Inclusive places you next to Playa Nacascolo and Playa Huevos. This 4-star property has 292 guestrooms and offers conveniences like 7 restaurants, a full-service spa, and an outdoor pool.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 7 restaurants, including So Cal Gourmet Food, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

Planet Hollywood Beach Resort Costa Rica - All Inclusive's 292 rooms provide balconies or patios, free minibar items, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free international calls, free bottled water, and safes are also standard.


Property features

Built in 2018, the brand new Planet Hollywood Beach Resort Costa Rica - All Inclusive features a full-service spa, an outdoor pool, and a children's pool. Free valet parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and a free kid's club.

Room options

Two Bedroom Director's Suite

1 King Bed and 2 Queen Beds | Sleeps 8

STAR Class Producer's Suite

1 King Bed and 2 Queen Beds | Sleeps 8

STAR Class Director's Suite Two Bedroom

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 8

Director's Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Planet Hollywood Beach Resort Costa Rica - All Inclusive

Everyone (15) Couples (8) Family (7)
3
Partner Couples

When I booked a tour with phexperience, i left a package/souvenirs at the car, they were refusing to contact the driver and had no efforts to find it. Very disappointing integrity and service. We were given 2 double as oppose to king size bed with my husband. front desk staff was refusing to help

By on Mar 17, 2020

Review comment responded on Mar 18, 2020

Dear Star, We lament that the complaint process was not as smooth as usual. This is not a common situation in our property. Please note that your comment has been sent to the department in charge to prevent future matters.

5
Everyone

By on Feb 27, 2020

Review comment responded on Feb 28, 2020

Thank you very much for taking the time to review our property. We are delighted to know that our facilities and services offered by our team were to your fullest satisfaction.

5
Everyone

By on Sep 25, 2019

Review comment responded on Sep 26, 2019

Thank you for giving us the opportunity to host you and for your kind review about our resort. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a PH-fabulous stay.

3
Everyone

By on Aug 23, 2019

Review comment responded on Aug 24, 2019

Thank you for taking the time to share your experience with us.

4
Everyone

By on Aug 21, 2019

Review comment responded on Aug 24, 2019

Thank you for taking the time to share your experience with us at. We are glad the facilities and services offered to you by our team were to your satisfaction.

5
Partner Couples

The resort was extremely clean and staff was wonderful .. There isn’t much to do in the evening..

By , from Maryland on Jul 23, 2019

Review comment responded on Jul 29, 2019

Thank you for giving us the opportunity to host you and for your kind review about our resort. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a PH-fabulous stay.

4
Family Partner Couples

Overall everything was excellent. The staff was very kind. And food was high quality and delicious. The rooms were very nice. Clean, chic and modern. The beach was great. My one downside that upset me is that the pool closes at 7. Personally, that’s a big early. I’m an adult and don’t need a lifeguard to watch over me. After dinner- we had nothing to do but sit in our rooms and watch movies which I did not enjoy doing.

By on Jul 7, 2019

Review comment responded on Jul 7, 2019

It is a pleasure to express our gratitude for your kind preference of visiting our property Planet Hollywood Beach Resort Costa Rica and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities.

5
Family

The staff was exceptional. The resort offers several dining options and the food was great. It never felt crowded and the foam party was SO fun!! The fitness staff made the daytime pool activities fun and entertaining. There were plenty of things to do if you wanted to be active, but also many spaces / options to lounge and relax peacefully without feeling interrupted and overwhelmed by the other activity.

By , from Aurora, IL (Chicago Area) on Jun 11, 2019

Review comment responded on Jun 11, 2019

We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday.

2
Partner Couples

Terrible customer service and management at this property. This PH location will fail if they do not fix this.

By on May 28, 2019

Review comment responded on May 29, 2019

We appreciate your feedback with some important observations; we can pursuit the excellence through the comments of our guests and take the corrective measures of the areas to improve what you explained to us.

5
Family

This was the best vacation we have been on in a long time!!! Highly recommended

By on May 12, 2019

Review comment responded on May 13, 2019

Thank you for your kind review. We will wait for you for another star class Vacation.

Planet Hollywood Beach Resort Costa Rica - All Inclusive

Playa Manzanillo Bahia Culebra, Papagayo,
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