Hotel Riu Guanacaste - All Inclusive

3.5 star property
Family-friendly fun on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Guanacaste - All Inclusive

Waterslide
Creator video
On the beach, sun loungers, beach towels, scuba diving
Boating
Free daily buffet breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪6 min walk‬
  • Coco Beach
    ‪36 min drive‬
  • Ocotal Beach
    ‪39 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

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Room options

Double Room, Courtyard View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (U)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

7.0 out of 10
Good
(36 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Superior Double Room, 2 Bedrooms (U)

  • 323 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room, 2 Bedrooms (U)

  • 334 sq ft
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Double Room, Connecting Rooms (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 334 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room, Garden View (L)

  • 185 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 807 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (U)

7.6 out of 10
Good
(152 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room (U)

7.6 out of 10
Good
(31 reviews)
  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 818 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Suite (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (ROH | C)

7.8 out of 10
Good
(7 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Double Room (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends | U)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | U)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | U)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

Double Room Standard with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Double Room Standard with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

Quadruple Room

  • Sleeps 4

Family Room -5 guests-

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 2

Suite

  • Sleeps 2

Family Room -5 guests- Superior

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Family Room -5 guests- Superior with Pool View

  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

Room Standard

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Room Standard with Pool View

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

El Ocotal

Hotel Riu Guanacaste - All Inclusive places you next to Diamante Eco Adventure Park and within a 10-minute walk of Playa Matapalo. This 701-room, 3.5-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Diamante Eco Adventure Park - 6 min walk - 0.4 miles
  • Playa Potrero - 32 min drive - 10.8 miles
  • Coco Beach - 36 min drive - 14.3 miles
  • Ocotal Beach - 39 min drive - 15.2 miles
  • Bahia Pez Vela Beach - 45 min drive - 16.1 miles

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬6 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Hotel Riu Guanacaste - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Balconies or patios, minibars, and ceiling fans are also standard. Housekeeping is available on request.
An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 2 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Guanacaste - All Inclusive?

Hotel Riu Guanacaste - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Hotel Riu Guanacaste - All Inclusive?

Hotel Riu Guanacaste - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see around Hotel Riu Guanacaste - All Inclusive?

This property in Sardinal is within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is also within a driving distance of 2.3 mi.

Will I be able to park at Hotel Riu Guanacaste - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at Hotel Riu Guanacaste - All Inclusive?

Renova Spa is the property's spa and services include deep-tissue massages, hot stone massages, body wraps, and aromatherapy.

Does Hotel Riu Guanacaste - All Inclusive have a casino?

No, Hotel Riu Guanacaste - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Guanacaste - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hotel Riu Guanacaste - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Hotel Riu Guanacaste - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Guanacaste - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Guanacaste - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Guanacaste - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Guanacaste - All Inclusive.

Does Hotel Riu Guanacaste - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Riu Guanacaste - All Inclusive?

The closest major airport to Hotel Riu Guanacaste - All Inclusive is Daniel Oduber Intl. Airport (LIR), which is 21 mi away (53 minutes by car). Another top airport is Tamarindo (TNO), which is located 23.3 mi away (63-minute drive).

Can I book a room with a balcony at Hotel Riu Guanacaste - All Inclusive?

Yes, every guestroom at Hotel Riu Guanacaste - All Inclusive comes with a balcony.

Does Hotel Riu Guanacaste - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Riu Guanacaste - All Inclusive.

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 552 out of 1449 reviews
Rating 8 - Good. 391 out of 1449 reviews
Rating 6 - Okay. 268 out of 1449 reviews
Rating 4 - Poor. 114 out of 1449 reviews
Rating 2 - Terrible. 124 out of 1449 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Melissa, Gulfport

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay we had a DND sign on our door and still someone entered and stole $250 from us on 2 separate occasions. The music at 9pm below us was so loud, we had long days from excursions and couldn’t sleep. Not all dining was open because they were closing the hotel for renovations. Also so dirty, beach was horrible. Food horrific. Front desk did nothing about our cash being stolen.
Stayed 5 nights in Apr 2025

10/10 Excellent

Rocio

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Apr 2025

6/10 Okay

MARIA E

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
We were very excited about this resort, unfortunately since day one we had problems. Day 1 Room 5118 lock door doesn’t work and the maintenance guy said we have to play with to open the door, we are too old to do this. Also the Bar in the room were empty. They switch room to room 5121 look like they don’t check, coming in and water on the floor call front desk again maintenance come and with the same towel that clean the floor…clean the refrigerator was disgusting for me, empty bar as well and no coffee for breakfast, they replenish after complain. Maintenance Mr Esteban no polite person. Day 2 after we come from the pool blue water all over the place call front desk maintenance come and said was because we take a shower… with blue water from toilet? He spoke in Spanish but my husband understands what he said and was very des appointment with the way that he talk, he didn’t fix anything. We clean the floor with towels. Day 3 water from toilet again we took photos go to front desk and spoke with Mr Angel we explained our frustration coming for vacation and was a disaster look like nobody cares, he promised to change rooms but we were happy there because we come with friends, he sent to Mr Miguel very professional and willing to help he change one broken part from the toilet and problem resolved, took only 30 minutes to fixed, obviously the other maintenance Mr Estevan didn’t want to help.
Stayed 7 nights in Mar 2025

4/10 Poor

Maria I, Ansonia

Disliked: Cleanliness, property conditions & facilities
Im very disappointed with Rui Guanacaste, costa rica. The place is in overall 3, rooms need updated as an emergency, the bathrooms are dirty and stinks like sewer, in Our first day mini bar was completed empty, we called the front desk and their answer was... you allready finished everything, really! The second day the cleaning crew was taken the beers or the mini bar... unbelievable. The elevator was broken every other day and one of this days we were inside OMG it was scary i went to the Front desk to let them know and all what they have to said is oh well that happens.... really! Ok now, food in general is good except for furama asian restaurant .... not worthy at all. Restauran services was ok with a couple servers with outstanding and super nice service that mades our stay comfortable "Aida" from liberia restaurant really mades a diferent she is a 💯 value for Rui hotel The grounds are pretty, the pool area was gorgeous along with the entertainment team WOW!!they are good 👍 Beach area not good at all
Stayed 7 nights in Mar 2025

8/10 Good

Nathaniel Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time. The property was a bit dated but they know that and are working on it.
Stayed 5 nights in Mar 2025

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Way too noisy and full of drunk ppl. We feel ripped off on spending thousands to stay here and on an ocean view where the stage show is right below and echos all night long. Then you have all of the parties yelling in the stairways and in the main area of resort until 3am. Was not at all a peaceful and restful stay. Super disappointed. Staff was excellent though as was the buffet. That’s it. Will not recommend.
Stayed 4 nights in Mar 2025

6/10 Okay

Jorge

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice view, big room, a lot food options, but the room is old and not updated ( cable connections expose, AC not working properly, very difficult to get in and out the shower, it is and installation with over 15 years old),no workings elevators , only two in function for a lot of guests, some time the foods were too salty and the staff can improve the customer
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer Lynn, Greeley

Stayed 5 nights in Mar 2025

8/10 Good

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Area
Stayed 6 nights in Mar 2025

10/10 Excellent

rodrick anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Super nice staff
Stayed 6 nights in Mar 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2025

2/10 Terrible

elizabeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old outdated fake picture
Stayed 3 nights in Mar 2025

4/10 Poor

Elanghovan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst services

Don’t have enough plugs in room to charge gadgets Tub is old model. Difficult to use tub. Slippery floors. Not enough elevators for customers. Swimming pools have lots of dead bugs and flies. Should be cleaned everyday. Food is same every day. When we have lunch in afternoon, chef was rude to Answer about rices . When rice was over, He replaced with white rice and told customers its all same. Very very rude. Unacceptable behavior. Breakfast supposed to be until 1030 am . But everything was cleaned up by 10 am . Disappointing .
Stayed 5 nights in Mar 2025

2/10 Terrible

Sheddrick

Stayed 3 nights in Mar 2025

6/10 Okay

Nelida, Gypsum

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Danay, las vegas

Disliked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Feb 2025

6/10 Okay

Shelly, MONUMENT

Riu was fi
Stayed 4 nights in Mar 2025

4/10 Poor

Erin

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !
Stayed 3 nights in Mar 2025

10/10 Excellent

Jeanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our family to play and enjoy the beach and pools at the end of our Costa Rican vacation. Very family friendly and plenty to do on the property and lots of options for local and travel excursions.
Stayed 4 nights in Mar 2025

8/10 Good

Paul Lepro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise and construction work all at entry to hotel.
Stayed 6 nights in Mar 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service
From a design standpoint the property has a great layout, nice pools nearby bar. The buffet was great some pushy people that acted like it was their last supper. They had evening entertainment not just Michael Jackson if you ever stayed at a resort in D.R. you know what I'm talking about. Dancing and music with some Costa Rican flare Diamante reserve nearby which was nice to visit. The staff was helpful. Not so great our elevator broke down only one working which would get packed. Often times I walked up to the 3rd floor. The beds lacked cushion, and I woke up with an sore back. The bathroom faucet used to be silver now its worn out in between silver and yellow. Our toilet had a foul odor I suspect they may use well water. My A/C only had one speed high and off and if you open the patio door and don't lock it closed the A/C auto turns off. During my checkout I had to walk down with my suitcase and carryon and the front desk told my I had to bring my used pool towels or pay a penalty. Why not just have the maid account for it totally unnecessary. It's a hotel with a lot of potential but if you're going to charge a premium price you should reinvest in the resort and don't inconvenience the guests.
Stayed 5 nights in Mar 2025

8/10 Good

Toni

Stayed 6 nights in Mar 2025