See all properties

Metcalfe Hotel Ottawa by Gray Collection

4.0 star property
Hotel with a restaurant, 5-minute walk to National Arts Centre
VIP Access

Choose dates to view prices

Photo gallery for Metcalfe Hotel Ottawa by Gray Collection

Lobby lounge
Lobby
Fitness facility
Lobby lounge
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • Place, National Arts Centre
    ‪3 min walk‬
  • Place, Rideau Canal
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪8 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Atrium)

9.2 out of 10
Wonderful
(10 reviews)
  • 265 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Suite, Corner

8.0 out of 10
Very good
(1 review)
  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms

  • 850 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room (Queen)

9.4 out of 10
Exceptional
(3 reviews)
  • 555 sq ft
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 405 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 2 Bedrooms

  • 700 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 485 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Queen Beds

9.2 out of 10
Wonderful
(32 reviews)
  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 605 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

You may also like

Ad
Restaurant

Holiday Inn Ottawa Dwtn - Parliament Hill by IHG

Downtown Ottawa
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
8.2 out of 10, Very Good, 1,000 reviews
$112 nightly
The price is $132
Feb 1 - Feb 2
Total with taxes and fees
Holiday Inn Ottawa Dwtn - Parliament Hill by IHG

About the neighborhood

Ottawa

Located in Downtown Ottawa, Metcalfe Hotel Ottawa by Gray Collection is within a 5-minute walk of popular attractions such as Confederation Park and National Arts Centre. The 108 rooms at this 4-star hotel include minibars, coffee makers, and flat-screen TVs.

What's nearby

  • National Arts Centre - 3 min walk - 0.2 miles
  • Rideau Canal - 3 min walk - 0.2 miles
  • Ottawa City Hall - 3 min walk - 0.2 miles
  • Rideau Centre - 7 min walk - 0.4 miles
  • Parliament Hill - 8 min walk - 0.5 miles

Getting around

  • Ottawa Station - 6 min drive
  • Parliament Station - 6 min walk
  • Ottawa International Airport (YOW) - 15 min drive

Restaurants

  • ‪Meet Noodle 又見壹面 - ‬2 min walk
  • ‪Grill Forty One - G41 - ‬3 min walk
  • ‪The Scone Witch - ‬2 min walk
  • ‪Browns Socialhouse Centretown - ‬3 min walk
  • ‪Tim Hortons - ‬3 min walk

About this property

Metcalfe Hotel Ottawa by Gray Collection

Hotel with a restaurant, 5-minute walk to National Arts Centre
Guests staying at Metcalfe Hotel Ottawa by Gray Collection enjoy free WiFi in public areas, a library, and a communal living room. Valet parking is offered for CAD 47 per night. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a hair salon, a banquet hall, and a porter/bellhop.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Minibars, coffee makers, and portable fans are also standard.

Similar properties

Exterior
Lord Elgin Hotel
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 2,829 reviews
$153 nightly
The price is $183
Mar 1 - Mar 2
Total with taxes and fees
Lord Elgin Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 75 per accommodation, per stay
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 4:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

Frequently asked questions

Are free cancellation options available at Metcalfe Hotel Ottawa by Gray Collection?

Metcalfe Hotel Ottawa by Gray Collection provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What's there to do within easy reach of Metcalfe Hotel Ottawa by Gray Collection?

This hotel is situated in Downtown Ottawa within a 10-minute walk of Rideau Canal and Parliament Hill. You'll also find Byward Market Square and Casino du Lac Leamy within a short drive.

Is parking available on site at Metcalfe Hotel Ottawa by Gray Collection?

Yes, valet parking is offered for CAD 47 per night. Accessible parking is also available for guests.

Does Metcalfe Hotel Ottawa by Gray Collection feature a casino on the premises?

No, Metcalfe Hotel Ottawa by Gray Collection doesn't have a casino.

Will I find an indoor pool at Metcalfe Hotel Ottawa by Gray Collection?

No, there is no indoor pool at this hotel.

Is Metcalfe Hotel Ottawa by Gray Collection good for couples?

Amenities that appeal to couples at this hotel include Champagne service, a pillowtop mattress, and a minibar.

Does Metcalfe Hotel Ottawa by Gray Collection have a hot tub?

No, this hotel doesn't have a spa tub.

Does Metcalfe Hotel Ottawa by Gray Collection have a restaurant with a breakfast menu?

Yes, Metcalfe Hotel Ottawa by Gray Collection serves a full breakfast for a surcharge each morning at Cocotte.

Will Metcalfe Hotel Ottawa by Gray Collection allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Metcalfe Hotel Ottawa by Gray Collection for a fee of CAD 75 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Metcalfe Hotel Ottawa by Gray Collection?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Metcalfe Hotel Ottawa by Gray Collection?

The closest major airport to Metcalfe Hotel Ottawa by Gray Collection is Ottawa International Airport (YOW), which is 9 mi away (15 minutes by car).

Are there rooms with balconies at Metcalfe Hotel Ottawa by Gray Collection?

No, at Metcalfe Hotel Ottawa by Gray Collection, there aren't any guestrooms that list a balcony.

Metcalfe Hotel Ottawa by Gray Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1111 out of 1453 reviews
Rating 8 - Good. 239 out of 1453 reviews
Rating 6 - Okay. 55 out of 1453 reviews
Rating 4 - Poor. 30 out of 1453 reviews
Rating 2 - Terrible. 18 out of 1453 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in great condition with excellent aesthetics. The staff were friendly and eager to assist for a positive stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around
Stayed 1 night in Oct 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Silvia, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Metcalfe! Attentive staff, very friendly. Excellent restaurant!
Stayed 2 nights in Oct 2025

10/10 Excellent

Claudette, Racine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rien à ajouter
Stayed 2 nights in Oct 2025

10/10 Excellent

Quynh

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, friendly staff and pet-friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Metcalfe and will definitely stay again next time I'm in Ottawa. Wonderful staff, clean facilities and a great French restaurant for both breakfast, lunch or dinner. Comfortable rooms and beds, and very conveniently located.
Stayed 2 nights in Oct 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, comfortable room. Friendly, helpful staff. Great location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The lobby was pleasant and inviting.
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Stayed 4 nights in Oct 2025

10/10 Excellent

Derek

Stayed 2 nights in Jul 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 1 night in Aug 2025

2/10 Terrible

Jose

Traveled with group, Business traveler
I was confirmed and checking in and was told upon check in TJ’s they have no room for me and had to rebook me elsewhere, This is totally unacceptable and an absolute total inconvenience. Furthermore, I was booked several blocks away n an older hotel an away from friends who are booked at the metcalfe. I expect a full refund for this bad bad experience -
Stayed 1 night in Oct 2025

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet hotel with everything we needed. Rooms are well appointed with comfortable beds. Did not eat at the hotel but had a drink at the bar. Excellent service!!
Stayed 1 night in Oct 2025

10/10 Excellent

Bruno

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Mo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a short stay, but have stay at this place before. Very friendly and helpful staff. Clean and comfortable rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

KC

Stayed 1 night in Oct 2025

6/10 Okay

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A courtyard room is not an outside courtyard but a courtyard to the main lobby and dining area.
Stayed 1 night in Oct 2025

6/10 Okay

Mani

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I can say ia there was no air conditioning for the whole building. I dont know if it was turned off for the whole hotel but the rooms were very hot. It is October but it was mid 20s temperature the whole weekend
Stayed 2 nights in Oct 2025

8/10 Good

Juliana

Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff that made us feel like family
Stayed 1 night in Oct 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Kudos, to the restaurant waitstaff and cooks. The waitstaff are organized and friendly as well as accommodating and the food is always fresh , hot, and plentiful. Well done !
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Sep 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Will definitely stay again. Excellent location and terrific customer service. Close to everything!
Stayed 2 nights in Oct 2025

Hotels