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Ottawa Embassy Hotel & Suites

3.0 out of 5.0

Recent guest reviews

we were able to walk everywhere so we didn't use our car the entire time we stayed in Ottawa. The rooms were large and clean. Great to have a full kitchen.

- Bathroom: In the stool, you will realize you need too stand up to clean your behind - Room service: Somehow, I believe the cook dropped two cups of oil in my dish. The lady who took the call wanted me to pay cash! ... wait a second. I am the customer! - Reception: It felt like going through a drive thru... I guess you need to be a local to get good service!

Hotel is undergoing renovations and we were placed in a newly remodeled room. All furnishings are new, clean and modern. Good value vs price.

The renovation has been hugely delayed. So the condition of the elevators, the hallways and the parking area deplorable. It did seem expensive because of that situation. Except for no grates on the air conditioning and more work needed on the kitchen cupboards, the room was spacious and the decor pleasing. The bathroom was tiny but acceptabe because of being able to use the kitchen counter space.

Stay was ok except intermittent wifi loss( front desk mentioned they have no control over it), no individual temp control and few parking issues. Hotel was clean,equipped with good restaurant facility and clean though old rooms. Elevator was a big hassle though as only two of those available with avg wait time for ~2 min if you are not lucky...location was prime with great daily rates..book online.

Very noisy air conditioning, which could not be turned off. In addition, the night was cold and heating did not work. Our room was changed but did not bring effect, the air conditioning was just as loud as bevore and the room temperature low. I demand a money refund. The hotel certainly is not either 4 or 3 star. Deserves at most 1 star.

The hotel was very nice, with an excellent restaurant and helpful staff. The neighborhood is fantastic, close to Parliament and many terrific pubs

We stayed at this hotel before and liked its location, room size with kitchen with a large sitting area. We returned to stay for a week. The place is quiet and convenient to the most attractions in Ottawa. However, the room is dated and needs refreshing. Smoke from other unit also pipes to the bathroom through the common vent.

Staff was courteous and efficient and location was outstanding

Good location, close to attractions and restaurants. However needs a bit of renovation.

Not enough parking spaces so probably park at an unsecure pay as you go facility that needs constant attention to the payments. Rooms are really tired and not particularly clean.

Great location , walking distance to market and downtown. Spacious and clean, but older and somewhat tired. Fair value for money. Parking a potential problem.

I've booked here many time, always a good experience. The location is perfect, and the prices are always very reasonable. I would recommend to most people. It's not luxury, but still very nice.

We stayed there during the marathon, the value vs price was great, very happy with our stay. Rooms weren't exactly modern but it was good enough, especially considering the price

Good for the rate . Close to parliament .. Free internet was great

Great place, great location, great price. I have no complaints with this hotel!

The property was just "ok". The room was clean, although it *desperately* needed a refresh. Very outdated, looks tired. In the restaurant, the breakfasts were good and the prices were affordable.

The hotel room was okay. The room airconditioning was not easy to control. Above all, the Staff was absolutely horribe. This is what happened: I checked in on Saturday and they gave a big room and I was happy and on Monday morning I was running to the meeting to attend the cleaning lady who met me asked me "when are you checking out?". I said I am supposed to be in the same hotel for next 2 days. She said that there was instructions to clean it. I went to the reception and asked. She said I have to move to another room!I asked why. They said my reservation is not for that room! I told no one informed me when I arrived. I said, I have a meeting which I have to chair and I can't spend time now shifting from one room to another. Thats it. The lady in the reception started shouting: "Don't Yell! Don't raise your voice".; "You will not get any help if you do so!" I was just talking in a complaining voice. But she started threatening me. It was too much for a person who is from India and a teacher and having visited USA for at least 25 times in 6 years! Nowhere in USA across the breadth anyone said I am a bullying person. I am really sorry to say that the staff started abusing me to cover up their mistake. I gave my card and "begged" them to give me some more timeand I would vacate in the evening after my meeting. That was the only way to keep my mind off this mess and lead my meeting. I am very much feeling let down. I will never come back to this site. The room reservation service provider (this we site) should have booked me in a room where I get at least peace of mind. Quarelling is the last thing in a alien country.

As usual, a lovely time. I have no complaints. Great place great location

Our family loves Embassy Suites Hotel - but I discovered that this hotel has no connection with that Hilton chain. So my error. This hotel was obviously a converted appartment building, with two elevators, which per a sign have been under renovation for almost two months. So only one was working. The suite/appartment was clean & comfortable, but despite two double beds & pull-out couch, had only three bath towels. There was a room service menu, but we found out that their restaurant AND louge were closed from Dec. 24th to Jan. 1st.. So the amednities were not as billed and the hotel was overpriced, in my opinion. We should have stayed at the Holiday Inn next door.

25 Cartier St Ottawa ON

Hotel highlights

  • Walking distance to University of Ottawa
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Centretown within a short walk of University of Ottawa, Ottawa Embassy Hotel & Suites is within a mile (2 km) of other popular sights such as Parliament Hill. This 140-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central Ottawa and also close to National Gallery of Canada and Supreme Court of Canada.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with full breakfast, available for a fee.


Rooms

All of Ottawa Embassy Hotel & Suites's 140 rooms are air-conditioned and have an array of amenities, including free newspapers, free local calls, and ironing boards. 37-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.


Property features

Ottawa Embassy Hotel & Suites offers a fitness center, a sauna, and free WiFi in public areas. Self parking is available for CAD $18.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Additional amenities include a meeting room, express check-out, and free newspapers.

Room options

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Bachelor Suite 2 Queen Bed

Queen 2 | Sleeps 4

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 2

One Bedroom Suite 2 Queen Bed

Queen 2 | Sleeps 4

Guest reviews for Ottawa Embassy Hotel & Suites

Everyone (3) Couples (5) Business (12) Students (1) Family (6) Other (3) Friends (2)
5

close to downtown

Everyone

we were able to walk everywhere so we didn't use our car the entire time we stayed in Ottawa. The rooms were large and clean. Great to have a full kitchen.

By on Jul 7, 2017

Review comment responded on Jul 10, 2017

Thank you for taking the time to leave your feedback and we hope to have you return soon.

1

awful service. not the right place for a foreigner

Students

- Bathroom: In the stool, you will realize you need too stand up to clean your behind - Room service: Somehow, I believe the cook dropped two cups of oil in my dish. The lady who took the call wanted me to pay cash! ... wait a second. I am the customer! - Reception: It felt like going through a drive thru... I guess you need to be a local to get good service!

By , from New York, NY on Jan 12, 2017

5

nice walking access to sites in downtown area

Everyone

Hotel is undergoing renovations and we were placed in a newly remodeled room. All furnishings are new, clean and modern. Good value vs price.

By , from Detroit, MI on Oct 18, 2016

3

close to parliament hill and great restaurants but

Everyone

The renovation has been hugely delayed. So the condition of the elevators, the hallways and the parking area deplorable. It did seem expensive because of that situation. Except for no grates on the air conditioning and more work needed on the kitchen cupboards, the room was spacious and the decor pleasing. The bathroom was tiny but acceptabe because of being able to use the kitchen counter space.

By , from Montana on Sep 13, 2016

3

personal trip

Singles

Stay was ok except intermittent wifi loss( front desk mentioned they have no control over it), no individual temp control and few parking issues. Hotel was clean,equipped with good restaurant facility and clean though old rooms. Elevator was a big hassle though as only two of those available with avg wait time for ~2 min if you are not lucky...location was prime with great daily rates..book online.

By on Oct 10, 2015

1

not money worth

Couples

Very noisy air conditioning, which could not be turned off. In addition, the night was cold and heating did not work. Our room was changed but did not bring effect, the air conditioning was just as loud as bevore and the room temperature low. I demand a money refund. The hotel certainly is not either 4 or 3 star. Deserves at most 1 star.

By on Sep 28, 2015

5

great hotel

Couples

The hotel was very nice, with an excellent restaurant and helpful staff. The neighborhood is fantastic, close to Parliament and many terrific pubs

By on Jun 15, 2015

3

good value and location

Couples

We stayed at this hotel before and liked its location, room size with kitchen with a large sitting area. We returned to stay for a week. The place is quiet and convenient to the most attractions in Ottawa. However, the room is dated and needs refreshing. Smoke from other unit also pipes to the bathroom through the common vent.

By on Nov 14, 2014

4

good value

Couples

Staff was courteous and efficient and location was outstanding

By on Oct 8, 2014

3

not so bad

Families

Good location, close to attractions and restaurants. However needs a bit of renovation.

By on Jul 21, 2014