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Fairmont Chateau Laurier

4.5 star property
Luxury hotel with 3 restaurants and a fitness center

Choose dates to view prices

Photo gallery for Fairmont Chateau Laurier

Lounge
Creator video
Terrace/patio
Corner Suite, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe
Presidential Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Air conditioning

Explore the area

View in a map
1 Rideau St, Ottawa, ON, K1N 8S7
  • Place, Rideau Canal
    ‪1 min walk‬
  • Place, Rogers Centre Ottawa
    ‪2 min walk‬
  • Place, Parliament Hill
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Fairmont, Double Room, 2 Double Beds

Fairmont, Double Room, 2 Double Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont, Double Room, 2 Double Beds

8.4 out of 10
Very good
(109 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont, Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont, Room, 1 King Bed

8.6 out of 10
Excellent
(102 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont, Room, 1 Queen Bed

8.8 out of 10
Excellent
(158 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(28 reviews)
  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 550 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Room, 1 Queen Bed, View (Parliament View)

View from room

Fairmont Room, 1 Queen Bed, View (Parliament View)

8.4 out of 10
Very good
(35 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Room, 1 King Bed, View (Parliament View)

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Room, 1 King Bed, View (Parliament View)

8.8 out of 10
Excellent
(54 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Double Room, 2 Double Beds, View (Parliament View)

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Double Room, 2 Double Beds, View (Parliament View)

7.6 out of 10
Good
(20 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Parliament View)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Parliament View)

8.6 out of 10
Excellent
(8 reviews)
  • 400 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds (Parliament View)

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Double Room, 2 Double Beds (Parliament View)

9.2 out of 10
Wonderful
(7 reviews)
  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room,1 King Bed (Parliament or Majors Hill Park View)

Signature Room,1 King Bed (Parliament or Majors Hill Park View) | Premium bedding, pillowtop beds, minibar, in-room safe

Signature Room,1 King Bed (Parliament or Majors Hill Park View)

8.8 out of 10
Excellent
(17 reviews)
  • 447 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Corner Suite, 1 King Bed

  • 650 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite, 2 Double Beds

Corner Suite, 2 Double Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Corner Suite, 2 Double Beds

  • 650 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 400 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite, 1 King Bed

  • 2009 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite, 1 Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Corner Suite, 1 Queen Bed

  • 610 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold, Room, 1 King Bed

Fairmont Gold, Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Gold, Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Suite, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Gold, Suite, 1 King Bed

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Large Fairmont Gold King

Large Fairmont Gold King | Premium bedding, pillowtop beds, minibar, in-room safe

Large Fairmont Gold King

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 2 Double Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Gold, Room, 2 Double Beds, Non Smoking

  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Ottawa

Located in Downtown Ottawa, Fairmont Chateau Laurier is adjacent to Rideau Canal and within a 10-minute walk of other popular attractions like Byward Market Square. This 426-room, 4.5-star hotel has 3 restaurants, an indoor pool, and a gym.

What's nearby

  • Rideau Canal - 1 min walk - 0.0 miles
  • Rideau Centre - 2 min walk - 0.1 miles
  • Rogers Centre Ottawa - 2 min walk - 0.1 miles
  • Byward Market Square - 5 min walk - 0.3 miles
  • Parliament Hill - 5 min walk - 0.3 miles

Getting around

  • Rideau Station - 3 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 10 min drive
  • Ottawa International Airport (YOW) - 21 min drive

Restaurants

  • ‪Tim Hortons - ‬2 min walk
  • ‪JOEY Rideau - ‬2 min walk
  • ‪Purdys Chocolatier - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Freshly Squeezed - ‬2 min walk

About this property

Fairmont Chateau Laurier

Luxury hotel with 3 restaurants and a fitness center
At Fairmont Chateau Laurier, guests enjoy features like an indoor pool, a gym, and WiFi in public areas. Valet parking is available for CAD 67.80 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include meeting rooms, conference space, and a business center.
Guests can expect WiFi, wired internet, and 42-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and laptop-compatible safes are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.76 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (CAD 15.76 per night)

Parking and transportation

  • Electric car charging station on site
  • Uncovered valet parking on site (CAD 67.80 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 42 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • La Terrasse
  • Wilfrid's
  • Zoe's Lounge

Things to do

  • Art gallery
  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • High chair
  • Indoor pool
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 5 to January 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 60 per accommodation, per stay
  • Dogs and cats only
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 3 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CAD 42 per person
  • Fee for in-room wireless internet: CAD 15.76 per day (rates may vary)
  • Fee for in-room wired internet: CAD 15.76 per night (rates may vary)
  • Fee for wireless internet in public areas: CAD 15.76 per night (rates may vary)
  • Uncovered valet parking fee: CAD 67.80 per day (in/out privileges)
  • Pet fee: CAD 60 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 25 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:30 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont Laurier
Chateau Laurier
Chateau Laurier Fairmont
Fairmont Chateau
Fairmont Chateau Laurier
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Chateau Laurier Ottawa
Fairmont Laurier
Laurier
Fairmont Hotel Chateau Laurier
Fairmont Hotel Ottawa
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Hotel
Fairmont Chateau Laurier Ottawa
Fairmont Chateau Laurier Hotel Ottawa

Frequently asked questions

Is a free cancellation option available at Fairmont Chateau Laurier?

Fairmont Chateau Laurier provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Fairmont Chateau Laurier?

As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Fairmont Chateau Laurier on Jan 24, 2026 start from $160.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Fairmont Chateau Laurier?

This hotel is situated in Downtown Ottawa, just steps from Rideau Canal, and within a 10-minute walk of Byward Market Square and Parliament Hill. You'll also find Elgin Street and Rideau Centre less than a mile away.

Will I be able to park at Fairmont Chateau Laurier?

Yes, uncovered valet parking is offered for CAD 67.80 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Fairmont Chateau Laurier?

Spa services at the hotel include deep-tissue massages.

Does Fairmont Chateau Laurier have a casino?

No, Fairmont Chateau Laurier doesn't have a casino.

Is there an indoor pool at Fairmont Chateau Laurier?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 7:30 PM.

Is Fairmont Chateau Laurier a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 3 restaurants.

Does Fairmont Chateau Laurier have a hot tub?

No, there isn't a spa tub at this hotel.

Does Fairmont Chateau Laurier have a restaurant with a breakfast menu?

Yes, Fairmont Chateau Laurier has 3 restaurants, and serves a full breakfast each morning for a surcharge.

Does Fairmont Chateau Laurier allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Fairmont Chateau Laurier for a fee of CAD 60 per accommodation, per stay.

Does Fairmont Chateau Laurier have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Fairmont Chateau Laurier?

The closest major airport to Fairmont Chateau Laurier is Ottawa International Airport (YOW), which is 10.4 mi away (21 minutes by car).

Can I book a room with a balcony at Fairmont Chateau Laurier?

No, there aren't any guestrooms with balconies at Fairmont Chateau Laurier.

Does Fairmont Chateau Laurier host weddings?

There are wedding services available at Fairmont Chateau Laurier if that's in your vacation plans.

Fairmont Chateau Laurier Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1895 out of 3019 reviews
Rating 8 - Good. 582 out of 3019 reviews
Rating 6 - Okay. 313 out of 3019 reviews
Rating 4 - Poor. 117 out of 3019 reviews
Rating 2 - Terrible. 112 out of 3019 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nhanci

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Michele

Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t ask for a better experience even for 1 night Check in super easy! Staff was amazing Room
Stayed 1 night in Sep 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building and excellent area but the rooms need a retrofit. Furniture is nice and rooms are clean but the interior of the rooms need to be redone (Walls and trim)
Stayed 2 nights in Jul 2025

6/10 Okay

Neel

Traveled with family and small children
Disliked: Cleanliness, amenities
Its not worth the price- cleanliness is not maintained, washrooms as clean either nor the rooms. Limited breakfast menu for vegetarian/vegan. Staff is good however management must look into deep cleaning and maintaining the property.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, such a great location, very clean, staff were all great, double beds instead of queens are strange but not terrible for one night.
Stayed 1 night in Sep 2025

2/10 Terrible

SAILEE

Disliked: Cleanliness, property conditions & facilities
Room view was terrible...no good amenities in the room. Washroom area is was okay nothing great.
Stayed 1 night in Sep 2025

10/10 Excellent

Kristin

Stayed 1 night in Sep 2025

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is courteous, the facilities are clean and adequate and the food at Zoe's is exquisite.
Stayed 1 night in Sep 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay in a King room

Check in was appalling - long queues. No apology. Queen room very small. Phil in reception sorted a free upgrade and made the stay very pleasant. Samuel the concierge was very friendly and helpful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Carmen

Stayed 3 nights in Sep 2025

10/10 Excellent

Bob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning and convenient. A must if your visiting.
Stayed 1 night in Sep 2025

4/10 Poor

Curtis

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Jude

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Architecture and history is beautiful. Lovely rooms and views
Stayed 6 nights in Sep 2025

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Lindq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Jasmine

Stayed 1 night in Sep 2025

4/10 Poor

JASMINE

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We were very much looking forward to our stay at the Fairmont Chateau Laurier, which we were staying at for 2 nights due to our being out of town to attend a wedding. I had called in advance to see if we could be upgraded from our originally booked queen bed room to a king bed, but I was told because I booked through Expedia they couldn’t handle any upgrades, fine. When we arrived, we were very disappointed to find we were placed in a room that was incredibly small and actually was only a double bed. This is despite the personnel who checked us in “double checking our room credentials”. We are not tall people by any stretch, and I guess our short stature also contributes to our youthful appearance. We felt as though we were being stuffed into a room smaller than what we booked with the assumption we would just “put up with it”. When we called to voice our concerns the way it was handled made it feel like a confirmation of our assumptions and no apology was offered. The next day we discovered one of our keys for our new room wasn’t working. My husband went back to the front desk and spoke to a gentleman who was incredibly rude and refused to help him because the reservation was not under his name. My husband offered to go “get my wife” and the response was “you do that”. Very disappointing service for a hotel that charges nearly $400/night for a queen size bed. The cleaning staff, however, was lovely and very accommodating.
Stayed 1 night in Sep 2025

10/10 Excellent

Valerie, Frankfurt am Main

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just lovely!
Stayed 1 night in Aug 2025

10/10 Excellent

Abdel

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness
I honestly expected more from a Fairmont Hotel. Our room smelled. My significant other and I waited a half an hour for a drink at the Terrace (which wasn't busy) then decided to go elsewhere. Ordered room service breakfast the next morning and it was luke warm at best. Honestly it was a little disappointing. Not the experience I was expecting...
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

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