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Recent guest reviews

Really enjoyed this hotel and amenities. They had a DJ at the pool, great atmosphere, rooms were very nice, ease of transportation to theme parks/water park/city walk, and the restaurant near the lobby was great. Kid friendly but wayyyy less kids being crazy so is a great option if you want a couple getaway.

Texting communication with the front desk! Easy to do and continues updates on amenities!

Great place

Just returned home. Very pleased with hotel. Room was nice and comfortable. Children enjoyed pool and slide. Great access to Universal . We would definitely come back and stay here

Items that I thought would be safe in our room were stolen

Beautiful property, very clean and in close proximity to theme parks. Pool was great, kids enjoyed the water slide and the food. Friendly staff.

Staff was very helpful.

Fantastic customer service and extremely clean.

Water taxi to universal city walk is very convenient. The walk to the city walk ( universal studios) is a short walk with very nice landscapes.

The hotel itself is great--rooms were nice, everything very clean, etc. However, they are severely understaffed but yet still book the hotel and parks to full capacity-- so long waits at check in, 45 minutes to buy a bottle of water from cafe, etc. Staff also unfamiliar with park hours/whether hotel was doing anything for NYE. The worst was when we were eating at the dinner buffet and the servers wouldn't pick up the dirty plates- after 10 minutes of accumulating dirty plates, we placed them on an empty table next to us and THEN a server (not ours) showed up to chastise us for doing so. We were also overcharged almost $300 for extra people-- not quite sure how someone could miscount but then had to track down a manager (because again, servers were scarce) to fix. It was very hot or cold-- some staff friendly and helpful, others were downright rude (like being chastised for getting paper tickets rather than using our App-- we were told rather rudely that "starting in a year, you will have to use our App rather than having paper tickets." Well, yeah, we actually wanted to use our App but when we tried to the day before, the entire App went down for 20 minutes and we got stuck outside the park and had to go to guest services, etc., plus the food ordering option was super slow.). Not the end of the world type problems but when you pay that much to stay on property and for park tickets, you expect the staff to be courtesy and helpful.

Kids loved the pool, plus the transport to the parks was amazing!

Property was great only complaint i have is restaurants could be bettter and i assume that because than they are competing with the restaurants on city walk....pool food was good tho lobby restaurant and bar should be turned into bar food place not small tapas....and other complaint fix the wifi its horriable.....even workers know it.....

Adventure Way Orlando FL

Hotel highlights

  • Walking distance to Universal Orlando Resort and Universal Studios Florida
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Florida Center, Universal's Loews Sapphire Falls Resort is a leisurely stroll from popular sights such as Universal’s Volcano Bay and Universal’s Islands of Adventure. This 1000-room, 4-star aparthotel has an outdoor pool along with free in-room WiFi and a gym.


Dining

Enjoy a leisurely bite to eat at Amatista Cookhouse™, the aparthotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with cooked-to-order breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

Each apartment has an array of amenities, including a coffee maker, a laptop-compatible safe, and a phone. Guests can expect to find 49-inch flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an ironing board and a desk.


Property features

At Universal's Loews Sapphire Falls Resort, guests enjoy features like an outdoor pool, a gym, and a sauna. If you drive, self parking is USD 26 per night, and there's also a free theme park shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly aparthotel include free WiFi in public areas, a spa tub, and a conference center.

Room options

Sapphire Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Hospitality Suite

1 King Bed | Sleeps 3

Room, Non Smoking, Pool View

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Pool View

2 Queen Beds | Sleeps 5

Guest reviews for Universal's Loews Sapphire Falls Resort

Everyone (17) Couples (5) Family (17)
5
Partner Couples

Really enjoyed this hotel and amenities. They had a DJ at the pool, great atmosphere, rooms were very nice, ease of transportation to theme parks/water park/city walk, and the restaurant near the lobby was great. Kid friendly but wayyyy less kids being crazy so is a great option if you want a couple getaway.

By on Aug 19, 2022

5
Family with small children

Texting communication with the front desk! Easy to do and continues updates on amenities!

By on Jul 7, 2022

5
Family with small children

Great place

By on Jun 21, 2022

5
Everyone

By on May 30, 2022

4
Family with small children

Just returned home. Very pleased with hotel. Room was nice and comfortable. Children enjoyed pool and slide. Great access to Universal . We would definitely come back and stay here

By on Apr 26, 2022

3
Everyone

By on Apr 26, 2022

5
Everyone

By on Mar 28, 2022

2
Family

Items that I thought would be safe in our room were stolen

By on Mar 6, 2022

5
Family

Beautiful property, very clean and in close proximity to theme parks. Pool was great, kids enjoyed the water slide and the food. Friendly staff.

By on Mar 2, 2022

5
Everyone

By on Feb 27, 2022

Universal's Loews Sapphire Falls Resort

6601 Adventure Way, Orlando, FL 32819
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