6/10 Aceptable
MICHAEL P., Buffalo
6 ago. 2023
No le gustó: Limpieza
Could easily be a 5 Star property, but...
Sadly, with just a little attention and service this could easily be a 5-star rated property. But more on that later.
The positive: This property was perfect for our extended family (6 adults, 4 children). The main house was a great gathering spot for meals and hanging out. The 2 cabins enabled each family to have their own space. The houses were very well equipped with just about everything you needed. The dock was awesome for swimming, jumping, etc.
The bad: When we arrived, the main house was still being cleaned. Then, none of the door codes worked. It took an hour on the phone with Vacasa support to get this resolved and the local support staff was no help. The houses were poorly cleaned with dead-bug-laden cob webs, and considerable dirt, dust and pet hair. The main house refrigerator door did not close properly, the freezer did not keep things frozen and it leaked water. The middle cabin had a very musty, even moldy, smell.
Dealing with Vacasa support through a 800 number or text messages is very difficult and the local staff was unresponsive to our needs.
MICHAEL P.
Se hospedó 7 noches en julio de 2023