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Biltmore Hotel Oklahoma

2.5 out of 5.0

Recent guest reviews

I was there for just quick sleep over. But it was very nice experience. I like rhat place, nice ,clean ,only room service should start bothering after 11 am not before 9 am

It was great for what we paid. There was not any information about restraunts or hotel food in the room. The person next to my room started playing the guitar and singing really loud in the middle of the night. I called down and they sent security up pretty quickly.

*****When they have security take you to see a room that is suppose to be ready to rent but he has to knock and say security before he uses his key to open the door is very concerning to me! I asked about this and was told by a staff member that their rooms are also rented by the hour! So picture what that room was being used for before you rented it ! Gross! This hotel is very old and outdated. Needs major work. Worst hotel room I have ever been shown to rent.

This used to be my go-to hotel when staying in OKC. Have stayed the night here several times before, but will never again. March 18th we got a room and I accidentally left my Fitbit Fitness Tracker. Upon realization we called the hotel and was told one was not found. We returned to the hotel and utilized the tracker on our phone. To our delight we connected to the device in the same area where we had a room. Was soon shocked to see that it was in use, tracking steps and floors climbed, so obviously someone was using it. Using the tracker we started to try and find our stolen device, we asked the room cleaners who were currently on the floor, but was told they had not seen it..and then they called security who asked us to leave. All because we were trying to locate our stolen property. Additionally, one of the male cleaners appeared to be laughing at me as if he knew what was going on. Very disappointed.

I had a nice room, had fun at the Country Music Bar beside the Hotel. Nice Staff. I would stay there again. Close to the airport too. Thank you.

I was aware that the hotel was older, but older and not well kept are two different things. Mold in the shower, I don't know what type of stain on the curtains. Uncomfortable beds. Old furniture. Dirty fridge. Broken faucet. I could go on and on.

Overall it was ok stay.But Staff wouldn't answer the phone. Everything costs. Even a simple toothbrush. Jacuzzi wasn't working. No towels. There was a broken toilet in the hallway. Holes in the hallway ceiling. Laundry rooms were both out of order. . The rest was rough..I would pick a better place next time.

empty beer cans in the room, only 1 towel in room, carpet had a "sticky" feel to it and there were food spots on the carpet. Food at breakfast was ok, orange juice was some sort of powdered drink, ew, not a very nice hotel.

I made a reservation several months before staying there. Upon arriving, they told me all the rooms were gone. Eventually the found me something but the experience was a pain. If you are foolish enough to stay here, do NOT book online.

I booked a room for the Biltmore Hotel for my sisters wedding in OKC paying the amount of $102.45 plus a $25 deposit, OK. When I checked into the hotel everything appeared to be ok but the second night I retuned to my room around 11PM and noticed a roach on my pillow, a roach on the dresser as well as three in the bathroom. Seeing this caused me to have a less then comfortable night and the next morning i immediately went to the front desk to check out and request a refund. The receptionist at the front desk named Yessica stated that for any refunds I had to reach out to Orbitz since i booked my room through them. I fully checked out and contacted Orbitz, who reached out to a hotel to authorize a full refund which the hotel agreed to specifically Yessica which is who the rep from Orbitz spoke with as well. I was told it would be about 3-5 business days before I would receive a refund from the hotel. When i checked what was refunded to me the amount was $35 not the agreed amount of $102.45 plus the $25 deposit. When I contacted the hotel to correct the mistake the night manager named VJ stated there was not anything he could do and to call back the hotel in the morning tomorrow when the accountant would be in. I requested for the accountant to call me back. Around 6:53PM PST the manager named Bobby or Bob contacted me stated there was not anything he could do since I stayed 2 full nights except provide a good rate next time I stay which I declined.

Upon arrival, I discovered the Hot Tub was out of order. When I mentioned to staff that this was one of the ammenities I booked for, her response was, "Do you still want to check in?". Also, no attempt was made to compensate me in any way. Nor did she attempt to give info on breakfast or info on the Hotel itself. The ATM was out of order. The AC was working, but very poorly, not only in the hotel itslef, but in my room. Thermostat was set on 59, and was not at all arctic cold. I have never slept on a bed so uncomfortable. The bathroom ceiling had mildew, and the blow dryer began to overheat shortly after turning it on. Apparently, looks can be deceiving.

room was hot because air conditioning broke, carpet needs cleaned should have been offered a fan and give the option to go somewhere else

Very old. No elevator. I asked for a room that was closer to entrance and my request was denied; I was informed by staff that the rooms reserved for "these type of reservations" are all located together. $5 breakfast buffet.

Stayed on 3/11/16 before an early flight. In the morning I took a shower but the water was cold as ice; tried calling the front desk but no one answered. when I went to check out there was guy at the counter of coarse I told him about the no hot water he informed me the water heater wasn't working properly but that I should of called and when I told him I tried to do just that he called me a lier.

No wifi. No remote for the TV. Difficult to navigate the parking lot, with all the rebuilding/weather damage(? -- downed tree branches, etc.). The thermostat was hard to figure out. On the plus side, the bed was comfy and the location was very convenient.

This is not a bad hotel for the price. It's dated but still has several nice features. The room was very large with an access door to the outside of hotel. The door could use an upgrade as a strong draft blew in cold air. The room had a heater worked wonderfully, strong hot water in the shower, fridge, microwave, TV, desk and large bed, plus friendly staff. However, I found a roach moving around in my bed that was a disturbing experience. I think underneath the bed definitely needs some cleaning to get rid of the bugs.

The pool are was very nice and easily accessible. The hot tub area was small and really too hot with not controls that we could find. The room was comfortable. Over all good amenities and friendly staff.

The room was a little beat up, but clean. Close to airport and expressway. Staff was nice. Price was right.

Not well kept at all, the smell was horrendous. The hall ways were extremely dirty and smelly. TV reception was horrible, had grains

We got to the hotel at 11pm. We go to our room to see it's not the one I booked. It only had 1 bed and I booked a 2 bed. Come to find out the person checking us in didn't look at our I.d. and put us in someone else's room!

401 S Meridian Ave Oklahoma City OK

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 2 bars/lounges
  • Free airport shuttle

Within a short walk of Celebration Station, Biltmore Hotel Oklahoma is within a mile (2 km) of White Water Bay. This 506-room hotel welcomes guests with 2 outdoor pools, 2 bars/lounges, and an indoor pool. It's near the airport and also near Harlow Park and State Fair Park.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 9 AM.


Rooms

All of Biltmore Hotel Oklahoma's 506 individually decorated rooms provide sofa beds, coffee makers, and free local calls. Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and rooms also include desks.


Property features

At Biltmore Hotel Oklahoma, guests enjoy 2 outdoor pools, a nightclub, and karaoke. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include an indoor pool, a fitness center, and an outdoor tennis court.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Extended Stay - Standard Double Beds - Breakfast not included

Full 2 | Sleeps 4

Extended Stay - King Bed - Breakfast not included

King 1 | Sleeps 2

Guest reviews for Biltmore Hotel Oklahoma

Everyone (14) Business (28) Couples (31) Family (46) Other (13) Friends (9)
5
Everyone

I was there for just quick sleep over. But it was very nice experience. I like rhat place, nice ,clean ,only room service should start bothering after 11 am not before 9 am

By , from phoenix, az on Sep 11, 2017

3

pretty good place

Everyone

It was great for what we paid. There was not any information about restraunts or hotel food in the room. The person next to my room started playing the guitar and singing really loud in the middle of the night. I called down and they sent security up pretty quickly.

By , from beaumont tx on May 3, 2017

Review comment responded on May 7, 2017

Thank you so much for your review on your recent (and ongoing) visits to the Biltmore Hotel OKC! I'll be sure to pass along your praises to our team, and we hope to continue welcoming you back!

1

family trip

Everyone

*****When they have security take you to see a room that is suppose to be ready to rent but he has to knock and say security before he uses his key to open the door is very concerning to me! I asked about this and was told by a staff member that their rooms are also rented by the hour! So picture what that room was being used for before you rented it ! Gross! This hotel is very old and outdated. Needs major work. Worst hotel room I have ever been shown to rent.

By on May 1, 2017

Review comment responded on May 7, 2017

Thank you for providing your review on your recent experience at the Biltmore Hotel OKC. I'm very sorry for the issues you encountered and the perceived casualness of our response and recovery. I will share your experience and comments with our management team, so that all these issues - from cleanliness to our response and recovery - can be addressed and improved. Your feedback is important, and I am thankful you offered us the opportunity to know of where improvement is needed. If the opportunity would present itself, we would love you to have you back and provide a truly memorable experience for you and your family.

1

stolen property

Everyone

This used to be my go-to hotel when staying in OKC. Have stayed the night here several times before, but will never again. March 18th we got a room and I accidentally left my Fitbit Fitness Tracker. Upon realization we called the hotel and was told one was not found. We returned to the hotel and utilized the tracker on our phone. To our delight we connected to the device in the same area where we had a room. Was soon shocked to see that it was in use, tracking steps and floors climbed, so obviously someone was using it. Using the tracker we started to try and find our stolen device, we asked the room cleaners who were currently on the floor, but was told they had not seen it..and then they called security who asked us to leave. All because we were trying to locate our stolen property. Additionally, one of the male cleaners appeared to be laughing at me as if he knew what was going on. Very disappointed.

By , from Oklahoma on Mar 20, 2017

Review comment responded on Apr 2, 2017

Thank you for providing feedback on your recent stay at the Biltmore Hotel OKC. We're sorry to hear that we did not exceed your expectations, but we appreciate your comments because they're helpful to us as we consider future operational enhancements to the property and in our service. If given the opportunity, we would love to have you back with us in your future travels so we can make it right.

5
Everyone

I had a nice room, had fun at the Country Music Bar beside the Hotel. Nice Staff. I would stay there again. Close to the airport too. Thank you.

By on Jan 17, 2017

Review comment responded on Feb 22, 2017

Thank you so much for your review on your recent (and ongoing) visits to the Biltmore Hotel OKC! I'll be sure to pass along your praises to our team, and we hope to continue welcoming you back!

2

won't book again

Everyone

I was aware that the hotel was older, but older and not well kept are two different things. Mold in the shower, I don't know what type of stain on the curtains. Uncomfortable beds. Old furniture. Dirty fridge. Broken faucet. I could go on and on.

By , from Chicago, IL on Nov 21, 2016

Review comment responded on Dec 9, 2016

Thank you for providing your review on your recent experience at the Biltmore Hotel OKC. I'm very sorry for the issues you encountered and the perceived casualness of our response and recovery. I will share your experience and comments with our management team, so that all these issues - from cleanliness to our response and recovery - can be addressed and improved. Your feedback is important, and I am thankful you afforded us the opportunity to know of where improvement is needed. If the opportunity would present itself, we would love you to have you back and provide a truly memorable experience for you and your family.

1

..

Everyone

Overall it was ok stay.But Staff wouldn't answer the phone. Everything costs. Even a simple toothbrush. Jacuzzi wasn't working. No towels. There was a broken toilet in the hallway. Holes in the hallway ceiling. Laundry rooms were both out of order. . The rest was rough..I would pick a better place next time.

By , from F on Sep 26, 2016

Review comment responded on Oct 25, 2016

Thank you for providing feedback on your recent stay at the Biltmore Hotel OKC. We're sorry to hear that we did not exceed your expectations, but we appreciate your comments because they're helpful to us as we consider future operational enhancements to the property and in our service. If given the opportunity, we would love to have you back with us in your future travels so we can make it right

2

biltmore hotel oklahoma

Everyone

empty beer cans in the room, only 1 towel in room, carpet had a "sticky" feel to it and there were food spots on the carpet. Food at breakfast was ok, orange juice was some sort of powdered drink, ew, not a very nice hotel.

By , from California on Sep 21, 2016

Review comment responded on Oct 26, 2016

Thank you for providing your review on your recent experience at the Biltmore Hotel OKC. I'm very sorry for the issues you encountered and the perceived casualness of our response and recovery. I will share your experience and comments with our management team, so that all these issues - from cleanliness to our response and recovery - can be addressed and improved. Your feedback is important, and I am thankful you afforded us the opportunity to know of where improvement is needed. If the opportunity would present itself, we would love you to have you back and provide a truly memorable experience for you and your family.

2

the reservation

Everyone

I made a reservation several months before staying there. Upon arriving, they told me all the rooms were gone. Eventually the found me something but the experience was a pain. If you are foolish enough to stay here, do NOT book online.

By on Sep 20, 2016

Review comment responded on Oct 26, 2016

Thank you for providing your review on your recent experience at the Biltmore Hotel OKC. I'm very sorry for the issues you encountered and the perceived casualness of our response and recovery. I will share your experience and comments with our management team, so that all these issues - from cleanliness to our response and recovery - can be addressed and improved. Your feedback is important, and I am thankful you afforded us the opportunity to know of where improvement is needed. If the opportunity would present itself, we would love you to have you back and provide a truly memorable experience for you and your family.

1

roach infested

Everyone

I booked a room for the Biltmore Hotel for my sisters wedding in OKC paying the amount of $102.45 plus a $25 deposit, OK. When I checked into the hotel everything appeared to be ok but the second night I retuned to my room around 11PM and noticed a roach on my pillow, a roach on the dresser as well as three in the bathroom. Seeing this caused me to have a less then comfortable night and the next morning i immediately went to the front desk to check out and request a refund. The receptionist at the front desk named Yessica stated that for any refunds I had to reach out to Orbitz since i booked my room through them. I fully checked out and contacted Orbitz, who reached out to a hotel to authorize a full refund which the hotel agreed to specifically Yessica which is who the rep from Orbitz spoke with as well. I was told it would be about 3-5 business days before I would receive a refund from the hotel. When i checked what was refunded to me the amount was $35 not the agreed amount of $102.45 plus the $25 deposit. When I contacted the hotel to correct the mistake the night manager named VJ stated there was not anything he could do and to call back the hotel in the morning tomorrow when the accountant would be in. I requested for the accountant to call me back. Around 6:53PM PST the manager named Bobby or Bob contacted me stated there was not anything he could do since I stayed 2 full nights except provide a good rate next time I stay which I declined.

By , from OKLAHOMA CITY, OK on Sep 10, 2016

Review comment responded on Oct 25, 2016

I would to first, thank you for making us aware of the issues that you encountered during your recent stay with us in Grapevine. I sincerely apologize for those problems and assure you that it is not a good representation of what we want to provide to our guests. Occasionally we encounter difficult situations such as the “roaches” which are in fact water bugs or aka Palmetto bugs and unfortunately are pretty common in OKLAHOMA. They do get big and are not caused by a cleanliness issue. My staff and management again thank you for choosing our property and if you return to the Oklahoma City area I would love to have the opportunity, to have you stay with us again.