I got what I expected from previous staying, all good
First of all the room had a very terrible smell and we didn't get any sleep at all on our last night because the neighbors werr arguing loudly, we tried calling the front desk soo many times but no response
Lot of construction noise whole night along with freeway traffic noise Unable to sleep at all whole night. Mid night till morning heavy construction noise all the way. Terrible stay
I booked this hotel for the simple fact it offered smoking rooms, continental breakfast, with a pool and hot tub on site. The room itself was just fine, more spacious than I had expected with a surprisingly powerful mini fridge. The hot tub was highly disappointing from the unscrubbed tiles inside of it to the multiple bugs and human hairs I ended up finding floating in the water. I feel like that type of issue would be cleared up by even a moderate level of daily cleaning. Were it not for the top latch lock on the door, one of the women from maid service would have walked in on us after only knocking twice very quickly and immediately trying to get in. The eggs at the breakfast looked like they were made of foam and broke apart in similar chunks. Considering it was still full in the final half hour of breakfast I can only assume they were as bad as they looked. Bacon was really good though, and the granola and dried cranberries offered for yogurt/oatmeal additions was also really nice. It’s a little overpriced for the state of things as they were, but I can’t say it was a bad experience
The room that I got was nice and clean. It’s been updated so it feels like an upgrade
Check in was easy. Also upgraded my room with no problems
Excellent staff specially the manager Kimberly was unbelievably helpful, and works hard to make sure the guest is happy, thank you!!
There were two things I didn't like. Bathrooms were tight in the single bed rooms. Little room if you're a big person. Also, breakfast wasn't available until 7:30 am Sunday which was too late for me.
Very comfortable beds, spacious, nice staff, quiet, lovely breakfast included!
Comfortable rooms with refrigerators and microwave ovens. Hotel staff were friendly. Room was very comfortable.
Clean, comfortable, quiet room with easy fwy access.
Great hotel keep up the good job. The hotel location is too close to the freeway but still, the great service and the cleanness over troughs this part.
Wasn't quite as advertised. Major complaint was the carpets and room were not clean, in particular the carpets. When I walked on the carpet in white socks the bottoms were BLACK!
We enjoyed our stay. Good location off the freeway. Downtown not far from hotel. Good places to eat. Will recommend this.
Enjoyed the pool and jucuzzi. 2nd floor suite was a treat. Breakfast better than I expected. Great location near food and grocery.
Hotel was okay. But my room was right next to highway so I could hear cars passing by and and it was very loud. Hotel staff was very nice though.
Located in Santa Clara, Best Western Plus Inn of Hayward is within a mile (2 km) of sights such as Kennedy Park and Hayward City Hall. This 91-room hotel has conveniences like free breakfast, an outdoor pool, and free self parking.
Free full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
The 91 rooms feature kitchenettes with refrigerators and microwaves. Flat-screen TVs come with cable channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
Guests staying at Best Western Plus Inn of Hayward enjoy an outdoor pool, a spa tub, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a meeting room, a business center, and free newspapers.
I got what I expected from previous staying, all good
First of all the room had a very terrible smell and we didn't get any sleep at all on our last night because the neighbors werr arguing loudly, we tried calling the front desk soo many times but no response
Your feedback is important to us. Our front desk clerk was available the night of your stay and we are looking into the matter. We look forward to another opportunity to invite you back again soon!
We do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
Thank you for choosing the Best Western Plus Inn of Hayward. It was a pleasure having you as our guest and we look forward to your next stay.
Lot of construction noise whole night along with freeway traffic noise Unable to sleep at all whole night. Mid night till morning heavy construction noise all the way. Terrible stay
Thank you for your letting us know of your concerns. Although our ability to rectify some of the issues you bring up with regards to the facilities are limited, we understand and appreciate your feedback. Having said that, we can work on the construction noise and speak with them and hopefully they will do a better job. We will certainly bring this up to our upper management and ownership. Thank you again and we hope to earn your business in the future.
Thank you for including the Best Western Plus Inn of Hayward in your travel plans. It was a pleasure hosting you and we look forward to hosting you in the future.
I booked this hotel for the simple fact it offered smoking rooms, continental breakfast, with a pool and hot tub on site. The room itself was just fine, more spacious than I had expected with a surprisingly powerful mini fridge. The hot tub was highly disappointing from the unscrubbed tiles inside of it to the multiple bugs and human hairs I ended up finding floating in the water. I feel like that type of issue would be cleared up by even a moderate level of daily cleaning. Were it not for the top latch lock on the door, one of the women from maid service would have walked in on us after only knocking twice very quickly and immediately trying to get in. The eggs at the breakfast looked like they were made of foam and broke apart in similar chunks. Considering it was still full in the final half hour of breakfast I can only assume they were as bad as they looked. Bacon was really good though, and the granola and dried cranberries offered for yogurt/oatmeal additions was also really nice. It’s a little overpriced for the state of things as they were, but I can’t say it was a bad experience
Thank you for taking the time to share you experience in regards to your stay at the Best Western Plus Inn of Hayward. We're sorry for not meeting all of your expectations. However, we're thrilled you enjoyed your room and found it comfortable. Thank you for your business and we hope to welcome you back again soon!
The room that I got was nice and clean. It’s been updated so it feels like an upgrade
Wonderful! We're pleased you enjoyed your stay and we look forward to hosting you in the future.
Check in was easy. Also upgraded my room with no problems
Thanks so much! We look forward to your next stay with us.