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SureStay Hotel by Best Western Castro Valley

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Free breakfast
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Hayward Japanese Gardens
    ‪6 min drive‬
  • Place, Eden Medical Center
    ‪6 min drive‬
  • Place, Lake Chabot Spa
    ‪6 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Castro Valley

SureStay Hotel by Best Western Castro Valley places you within a few miles (5 km) of Hayward Japanese Gardens and Lake Chabot Spa. This 48-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Hayward Japanese Gardens - 6 min drive - 2.3 miles
  • Eden Medical Center - 6 min drive - 2.5 miles
  • Lake Chabot Spa - 6 min drive - 2.7 miles
  • Hayward City Hall - 7 min drive - 3.0 miles
  • California State University East Bay - 9 min drive - 2.9 miles

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Café Rumi - ‬3 min drive
  • ‪i-Tea - ‬3 min drive
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

SureStay Hotel by Best Western Castro Valley features free WiFi in public areas and a vending machine. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.

Similar properties

Lobby
Comfort Inn Castro Valley
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  • Breakfast included
  • Parking included
8.6 out of 10, Excellent, 1,000 reviews
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The price is $109
Apr 19 - Apr 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 150 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

What's there to do close to SureStay Hotel by Best Western Castro Valley?

This hotel is located in Castro Valley, close to Hayward Flight, East Bay Regional Park District, and Lake Chabot Spa. You'll also find Hayward City Hall and Hayward Japanese Gardens within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Mar 21, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Mar 22, 2026 start from $99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western Castro Valley?

Yes, uncovered self parking is offered for free at the hotel. Though parking is available on request, wheelchair-accessible parking is also available.

Does SureStay Hotel by Best Western Castro Valley have a casino on the premises?

No, SureStay Hotel by Best Western Castro Valley doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Castro Valley?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at SureStay Hotel by Best Western Castro Valley?

Couples staying at this hotel will appreciate amenities like free wired internet as well as free breakfast and a 24-hour front desk.

Does SureStay Hotel by Best Western Castro Valley have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Hotel by Best Western Castro Valley have a restaurant that serves breakfast?

SureStay Hotel by Best Western Castro Valley offers free breakfast though there is no restaurant.

Will SureStay Hotel by Best Western Castro Valley allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Castro Valley though service animals are welcome.

Does SureStay Hotel by Best Western Castro Valley have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western Castro Valley?

The closest major airport to SureStay Hotel by Best Western Castro Valley is Oakland Intl. Airport (OAK), which is 11.2 mi away (19 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 22.7 mi away (27-minute drive).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Castro Valley?

No, you won't find guestrooms with balconies at SureStay Hotel by Best Western Castro Valley.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 267 out of 784 reviews
Rating 8 - Good. 295 out of 784 reviews
Rating 6 - Okay. 114 out of 784 reviews
Rating 4 - Poor. 58 out of 784 reviews
Rating 2 - Terrible. 50 out of 784 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Someone was smoking outside the room and the smell just came through. Have people smoke in designated areas. When I checked out the lady at the desk saw me waiting and she was on her cell phone for 4 minutes. She did not acknowledge me. This was at 10 A.M. on Tuesday 1/6. I stayed at the Economy Inn next door 6 year ago and the service was way better.
Stayed 1 night in Jan 2026

10/10 Excellent

Warren

Stayed 1 night in Dec 2025

8/10 Good

Harold

Business traveler
Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025

10/10 Excellent

Velina

Stayed 2 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Kent

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025

6/10 Okay

Kararwa

Traveled with partner, Traveled with family
Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025

6/10 Okay

onosai

Stayed 1 night in Dec 2025

6/10 Okay

Laura

Liked: Cleanliness, amenities
The thermostat control system had a “service required” on display so I could not make the room warmer and then I couldn’t get warm water in shower. Once I was in bed I was warm and slept great! It was a short stay on the way to my final destination. If I was expecting a longer stay, I would have requested another room, but in this case it wasn’t a big bother.
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Stayed 1 night in Nov 2025

10/10 Excellent

alice

Stayed 1 night in Nov 2025

6/10 Okay

Simon

Liked: Staff & service
Disliked: Cleanliness
staff was wonderful. the room/ bathroom wall had stains,bed squeaked.shower water was weak.
Stayed 2 nights in Nov 2025

4/10 Poor

Geraldine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff member was great, but rooms were super outdated for the price paid. We ended leaving and driving 5 hours home at night. Area also seemed sketchy.
Stayed 1 night in Nov 2025

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

2/10 Terrible

Shauna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025

8/10 Good

CHERYL, castro valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it to use the room No stay Hope we can get a refund
Stayed 1 night in Oct 2025

10/10 Excellent

Rani

Stayed 1 night in Sep 2025

10/10 Excellent

Warren

Stayed 1 night in Sep 2025

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was good and the breakfast that they served the timings were good.
Stayed 3 nights in Sep 2025

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