Room had a musty odor, and the heater took too long to workm
Staff was friendly. Room was very clean.
Receptionist Les and the staff were very friendly and helpful. Hotel is older and not famcy but still a very nice place to stay at
Right across from shopping center which is why I chose it. It is certainly no frills but for one night it did the job. I asked for a late check out and was denied.
The bed was soo comfortable
Nice place
Property is as advertise. Mattress needs to be replaced.
Close and afforadable, could use a good cleaning. Exterior walls, walkways were dirty / stained as can be.
Front staff very friendly. Clean large rooms. Good location. Close to shopping center and freeway..
This was our first time staying at Castro Valley Inn and we were very happy with our overnight stay. Room, lobby and overall property appeared to have been recently updated, everything was clean and well maintained. Continental Breakfast (pastries, tea, coffee & hot cocoa) was well stocked & clean. Desk Manager was very friendly & helpful. Great location for our travel needs with nearby shopping plaza & eateries. Will make this our hotel of choice when visiting Castro Valley.
We booked this hotel and paid an extra $50, because it looked reasonably nice from the outside and said ”breakfast included”. The so called “breakfast” was coffee and prepackaged pastries. This is NOT breakfast! What’s worse is that the hotel owner even commented that “Well, they don’t have a category for us”. So, they basically lied! This is extremely misleading! We are on a long trip and wanted a hotel for the night, breakfast and on the road. As it was we had to go out, find a restaurant and l pay an additional $40 for breakfast. Very disappointing!
Decent location and looks nice from the outside, but the room smelled a bit "ripe" and there were bottlecaps under a table (and a beer left in the refrigerator). Cleanliness felt barely adequate. Also "breakfast" is only coffee and a couple prepackaged danishes. Staff very friendly.
Very nice, very friendly. Would stay there again. In great neighborhood. Stores in near distance. Easy to get to.
First, the hotel clerk was very rude with a threatening manor. Cleanliness was a big problem. Once in the room, we found half a subway sandwich that was hard as a rock in the fridge. The bathroom was not clean, toilet was dirty and not working properly. The breakfast consisted of stale packaged Danish. Overall this was a horrible stay.
SureStay Hotel by Best Western Castro Valley places you within a few miles (5 km) of Hayward Japanese Gardens and Eden Medical Center. Each of the 48 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.
To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are other standard amenities.
At SureStay Hotel by Best Western Castro Valley, guests have access to free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
Room had a musty odor, and the heater took too long to workm
Staff was friendly. Room was very clean.
Thank you so much for staying at the Sure Stay Hotel in Castro Valley! We appreciate your feedback. We hope to see you again, have a great day.from, front desk
Receptionist Les and the staff were very friendly and helpful. Hotel is older and not famcy but still a very nice place to stay at
Thank you Staff SSHCV
Right across from shopping center which is why I chose it. It is certainly no frills but for one night it did the job. I asked for a late check out and was denied.
Dear Edward, Thank you for your review. We would like to apologize for not being able to grant your request of a late check out. We try our best and accommodate our guests. The reason you were not able to check out late was either because we were completely booked and needed to get in the room asap, to have it ready on time for future guest or that room was already booked for an early check in. We hope you understand and give us another chance. Thank you, Sincerely, SSHCV
The bed was soo comfortable
Thank you Eve. We are glad to hear you enjoyed your stay with us and met your expectations. We hope to see you again soon! Sincerly, SSHCV
Nice place
Thank you Anonymous, we are glad to hear you enjoyed your stay with us and met your expectations. We hope to see you again soon! Sincerly, SSHCV
Property is as advertise. Mattress needs to be replaced.
We at the Hotel apoligise for your unpleasant stay with us and have remedy the problems you have mentioned.We hope you will allow us to make your next staymore trouble free and pleasant.RegardsSSHCV Staff.