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SureStay Hotel by Best Western Castro Valley

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Free breakfast
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Golden Tee Golfland
    ‪4 min drive‬
  • Place, Hayward Japanese Gardens
    ‪4 min drive‬
  • Place, Lake Chabot Spa
    ‪5 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(31 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

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Exterior

Holiday Inn Express & Suites Hayward - Castro Valley by IHG

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8.4 out of 10, Very Good, 398 reviews
$108 nightly
The price is $125
Jul 2 - Jul 3
Total with taxes and fees
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About the neighborhood

Castro Valley

SureStay Hotel by Best Western Castro Valley places you within a few miles (5 km) of Hayward Japanese Gardens and Lone Tree Cemetery. This 48-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Golden Tee Golfland - 4 min drive - 2.7 miles
  • Hayward Japanese Gardens - 4 min drive - 2.5 miles
  • Lake Chabot Spa - 5 min drive - 3.4 miles
  • Lone Tree Cemetery - 5 min drive - 2.2 miles
  • Hayward City Hall - 6 min drive - 3.2 miles

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Café Rumi - ‬3 min drive
  • ‪Starbucks - ‬17 min walk
  • ‪i-Tea - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

SureStay Hotel by Best Western Castro Valley features free WiFi in public areas and a vending machine. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.

Similar properties

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub | Desk, laptop workspace, iron/ironing board, free internet
Best Western Plus Inn of Hayward
Santa Clara
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
7.8 out of 10, Good, 1,005 reviews
$87 nightly
The price is $101
Jun 28 - Jun 29
Total with taxes and fees
Best Western Plus Inn of Hayward

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 150 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

What's there to do close to SureStay Hotel by Best Western Castro Valley?

This hotel is located in Castro Valley, close to East Bay Regional Park District, Lake Chabot Spa, and Hayward City Hall. You'll also find Golden Tee Golfland and Hayward Japanese Gardens within a short drive.

How much does it cost to stay at SureStay Hotel by Best Western Castro Valley?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Castro Valley on Jul 2, 2026 start from $109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at SureStay Hotel by Best Western Castro Valley?

Yes, uncovered self parking is offered for free at the hotel. Though parking is available on request, wheelchair-accessible parking is also available.

Does SureStay Hotel by Best Western Castro Valley have a casino on the premises?

No, SureStay Hotel by Best Western Castro Valley doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Castro Valley?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at SureStay Hotel by Best Western Castro Valley?

Couples staying at this hotel will appreciate amenities like free wired internet as well as free breakfast and a 24-hour front desk.

Does SureStay Hotel by Best Western Castro Valley have a hot tub?

No, this hotel doesn't have a spa tub.

Does SureStay Hotel by Best Western Castro Valley have a restaurant that serves breakfast?

SureStay Hotel by Best Western Castro Valley offers free breakfast though there is no restaurant.

Will SureStay Hotel by Best Western Castro Valley allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Castro Valley though service animals are welcome.

Does SureStay Hotel by Best Western Castro Valley have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western Castro Valley?

The closest major airport to SureStay Hotel by Best Western Castro Valley is Oakland Intl. Airport (OAK), which is 11.2 mi away (19 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 22.7 mi away (27-minute drive).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Castro Valley?

No, you won't find guestrooms with balconies at SureStay Hotel by Best Western Castro Valley.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 279 out of 813 reviews
Rating 8 - Good. 305 out of 813 reviews
Rating 6 - Okay. 120 out of 813 reviews
Rating 4 - Poor. 58 out of 813 reviews
Rating 2 - Terrible. 51 out of 813 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
It’s always a pleasant experience when I stay there. Easy on and off the freeway and it’s quiet.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a Saturday night before a trip and the rooms were nice and clean. The check in was fast. As well as the check out. Parking was well lit and seemed secure. Staff were very friendly and helpful. I would recommend a stay if you’re in the area and need a place.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in with Les put me into a clean & stunning room. All the amenities were perfect all the way down to the bed folds. Great hot shower & nice cool a/c. Very comfy bed with lots of plush pillows. Will come again...
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay. The room was clean, comfortable and had enough electrical outlets to plug in our phones, etc. Very pleased
Stayed 1 night in Dec 2025
Verified

8/10 Good

Harold

Liked: Cleanliness
good stay for your $$
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

KEVIN

Liked: Cleanliness, amenities, property conditions & facilities
clean
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Kararwa

Liked: Cleanliness
Staff was friendly and helpful. Quiet and calm environment and I appreciate how clean the area is. Old traditional ambience but feels homey.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Is good not fancy but clean.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities
Friendly staff and cleaning.
Stayed 8 nights in Sep 2025
Verified

8/10 Good

CHERYL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Velina

Liked: Cleanliness, staff & service, room comfort
Nice to have a little bite to eat in the mornings . So glad they have a nice continental breakfast selection. And everything is fresh and clean throughout the hotel property! I never see a lot of trash out or around the property! The staff there is very kind and helpful, from the front desk , maintenance, to the housekeeping!!!. Overall very pleasant place to stay at
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was good and the breakfast that they served the timings were good.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Manuel H.

Disliked: Cleanliness
Room was leaking water from the ceiling
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Simon

Liked: Staff & service
Disliked: Cleanliness
staff was wonderful. the room/ bathroom wall had stains,bed squeaked.shower water was weak.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with my stay
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy checking in. Room was spacious & roomy. Area was quiet & very close to freeway & shopping center!
Stayed 1 night in Aug 2025
Verified

8/10 Good

Alan

Liked: Staff & service
Good location
Stayed 1 night in May 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The area and the staff was excellent.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Rosalie

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms ARE neglected. First room assigned had four doors 3 were locked one bathroom door but no closet so, technically by building code standards, it isn't a bedroom.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, helpful.
Stayed 1 night in Mar 2025