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SureStay Hotel by Best Western Castro Valley

2.5 star property
Hotel in Castro Valley with free parking

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Photo gallery for SureStay Hotel by Best Western Castro Valley

Lobby
Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Free breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
3954 E Castro Valley Blvd, Castro Valley, CA, 94552
  • Place, Golden Tee Golfland
    ‪5 min drive‬
  • Place, Hayward Japanese Gardens
    ‪6 min drive‬
  • Place, Eden Medical Center
    ‪6 min drive‬
  • Airport, Oakland, CA (OAK-Oakland Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(28 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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Exterior

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About the neighborhood

Castro Valley

SureStay Hotel by Best Western Castro Valley places you within a few miles (5 km) of Hayward Japanese Gardens and Golden Tee Golfland. This 48-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Golden Tee Golfland - 5 min drive - 2.5 miles
  • Hayward Japanese Gardens - 6 min drive - 2.3 miles
  • Eden Medical Center - 6 min drive - 2.5 miles
  • Lake Chabot Spa - 6 min drive - 2.7 miles
  • California State University East Bay - 9 min drive - 2.9 miles

Getting around

  • Castro Valley Station - 3 min drive
  • Pleasanton Station - 15 min drive
  • Oakland Intl. Airport (OAK) - 19 min drive

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Café Rumi - ‬3 min drive
  • ‪i-Tea - ‬3 min drive
  • ‪HL Peninsula Restaurant - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive

About this property

SureStay Hotel by Best Western Castro Valley

Hotel in Castro Valley with free parking
SureStay Hotel by Best Western Castro Valley features free WiFi in public areas and a vending machine. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.

Similar properties

Lobby
Comfort Inn Castro Valley
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8.6 out of 10, Excellent, 1,001 reviews
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The price is $115
Mar 8 - Mar 9
Total with taxes and fees
Comfort Inn Castro Valley

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 150 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Castro Valley Inn
Castro Valley Inn
Surestay By Best Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel
SureStay Hotel by Best Western Castro Valley Castro Valley
SureStay Hotel by Best Western Castro Valley Hotel Castro Valley

Frequently asked questions

What's there to do close to SureStay Hotel by Best Western Castro Valley?

This hotel is located in Castro Valley, close to East Bay Regional Park District, Lake Chabot Spa, and Hayward City Hall. You'll also find Golden Tee Golfland and Hayward Japanese Gardens within a short drive.

Is parking available on site at SureStay Hotel by Best Western Castro Valley?

Yes, uncovered self parking is offered for free at the hotel. Though parking is available on request, accessible parking is also available.

Does SureStay Hotel by Best Western Castro Valley have a casino on the premises?

No, SureStay Hotel by Best Western Castro Valley doesn't have a casino.

Will I find an indoor pool at SureStay Hotel by Best Western Castro Valley?

No, there is no indoor pool at this hotel.

Is SureStay Hotel by Best Western Castro Valley good for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as free breakfast and a 24-hour front desk.

Does SureStay Hotel by Best Western Castro Valley have a hot tub?

No, there isn't a spa tub at this hotel.

Does SureStay Hotel by Best Western Castro Valley have a restaurant that serves breakfast?

SureStay Hotel by Best Western Castro Valley offers free breakfast though there is no restaurant.

Will SureStay Hotel by Best Western Castro Valley allow pets to stay for free?

No, pets aren't allowed at SureStay Hotel by Best Western Castro Valley though service animals are welcome.

Does SureStay Hotel by Best Western Castro Valley have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from SureStay Hotel by Best Western Castro Valley?

The closest major airport to SureStay Hotel by Best Western Castro Valley is Oakland Intl. Airport (OAK), which is 11.2 mi away (19 minutes by car). Another top airport is San Carlos, CA (SQL), which is located 22.7 mi away (27-minute drive).

Are there rooms with balconies that I can book at SureStay Hotel by Best Western Castro Valley?

No, there aren't any guestrooms with balconies at SureStay Hotel by Best Western Castro Valley.

SureStay Hotel by Best Western Castro Valley Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 263 out of 777 reviews
Rating 8 - Good. 294 out of 777 reviews
Rating 6 - Okay. 114 out of 777 reviews
Rating 4 - Poor. 57 out of 777 reviews
Rating 2 - Terrible. 49 out of 777 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Someone was smoking outside the room and the smell just came through. Have people smoke in designated areas. When I checked out the lady at the desk saw me waiting and she was on her cell phone for 4 minutes. She did not acknowledge me. This was at 10 A.M. on Tuesday 1/6. I stayed at the Economy Inn next door 6 year ago and the service was way better.
Stayed 1 night in Jan 2026

2/10 Terrible

Taura

Horrible
Stayed 1 night in Nov 2025

2/10 Terrible

Shauna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was accused of smoking marijuana in the hotel room which I never did smoke any marijuana in the hotel room also due to my son both my kids actually have chronic asthma I smoke away from them and my card is repeatedly charged I've been there two weeks plus they clearly see me smoking outside all of a sudden I'm moving to my place today and you guys want to be weird. Why wait now, maids have horrible attitude the front desk reeks and smells like nothing but cigarettes and smoke they're always lacking on towels and have an attitude if I ask for a new set for a new day like they expect me to use the dirty ones never want to give me a washcloth like I'm supposed to use my hand I clean the room I take out my own trash all I ask is for towels and this is what I have to go through horrible will never go back but yet you have meth heads and prostitutes running all through the hotel day and night and I'm the one that gets problems and I'm a single mother with kids doing nothing not even there half the time once again horrible stay and I will never do it again
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

alice

Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had everything we needed, clean, would recommend!

Simple, clean and had everything we needed for a quick sleep. Friendly helpful staff. Would definitely stay here again!
Stayed 1 night in Oct 2025

8/10 Good

CHERYL, castro valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were extremely nice, AC worked great
Stayed 5 nights in Oct 2025

4/10 Poor

Marco

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t make it to use the room No stay Hope we can get a refund
Stayed 1 night in Oct 2025

10/10 Excellent

Rani

Stayed 1 night in Sep 2025

10/10 Excellent

Warren

Stayed 1 night in Sep 2025

10/10 Excellent

Ravi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was good and the breakfast that they served the timings were good.
Stayed 3 nights in Sep 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place
Stayed 2 nights in Sep 2025

10/10 Excellent

alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff and cleaning.
Stayed 8 nights in Sep 2025

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming and friendly! There’s a Safeway and some restaurants directly across the street within walking distance which was nice. I did not have a vehicle during my stay, so that was really convenient! I didn’t venture further down the street because I was there for just one night, but I think there may have been some more restaurants. Good sidewalks & traffic lights to keep you safe if you have to hoof it!
Stayed 1 night in Sep 2025

6/10 Okay

Ralph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room has smell of smoke
Stayed 1 night in Aug 2025

6/10 Okay

Ralph

Traveled with family
Disliked: Amenities, property conditions & facilities
location convenient staff friedndly so called breakfast was nonexistent
Stayed 1 night in Sep 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Aug 2025

10/10 Excellent

theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy checking in. Room was spacious & roomy. Area was quiet & very close to freeway & shopping center!
Stayed 1 night in Aug 2025

6/10 Okay

Angelika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was Ok until I saw tons of bugs on window sill, made me look a little closer. Pillows were flat and not comfortable. AC worked great…it actually got too cold. Bath Tub had rust stains, sink was outside of bathroom.
Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So old and ran down! Celebrating my 16th anniversary… just a bad experience!
Stayed 1 night in Aug 2025

8/10 Good

Melvin

Stayed 1 night in Aug 2025

10/10 Excellent

stalin

Stayed 1 night in May 2025

10/10 Excellent

stalin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dropped off my son at Cal for his second year. I’ve always stayed here when I travel to the East Bay Area. There is a Safeway across the street. Near downtown Castro Valley for restaurants and entertainment. Will continue staying here.
Stayed 1 night in Aug 2025

6/10 Okay

Erik

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

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