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Recent guest reviews

Room had a musty odor, and the heater took too long to workm

Staff was friendly. Room was very clean.

Receptionist Les and the staff were very friendly and helpful. Hotel is older and not famcy but still a very nice place to stay at

Right across from shopping center which is why I chose it. It is certainly no frills but for one night it did the job. I asked for a late check out and was denied.

The bed was soo comfortable

Nice place

Property is as advertise. Mattress needs to be replaced.

Close and afforadable, could use a good cleaning. Exterior walls, walkways were dirty / stained as can be.

Front staff very friendly. Clean large rooms. Good location. Close to shopping center and freeway..

This was our first time staying at Castro Valley Inn and we were very happy with our overnight stay. Room, lobby and overall property appeared to have been recently updated, everything was clean and well maintained. Continental Breakfast (pastries, tea, coffee & hot cocoa) was well stocked & clean. Desk Manager was very friendly & helpful. Great location for our travel needs with nearby shopping plaza & eateries. Will make this our hotel of choice when visiting Castro Valley.

We booked this hotel and paid an extra $50, because it looked reasonably nice from the outside and said ”breakfast included”. The so called “breakfast” was coffee and prepackaged pastries. This is NOT breakfast! What’s worse is that the hotel owner even commented that “Well, they don’t have a category for us”. So, they basically lied! This is extremely misleading! We are on a long trip and wanted a hotel for the night, breakfast and on the road. As it was we had to go out, find a restaurant and l pay an additional $40 for breakfast. Very disappointing!

Decent location and looks nice from the outside, but the room smelled a bit "ripe" and there were bottlecaps under a table (and a beer left in the refrigerator). Cleanliness felt barely adequate. Also "breakfast" is only coffee and a couple prepackaged danishes. Staff very friendly.

Very nice, very friendly. Would stay there again. In great neighborhood. Stores in near distance. Easy to get to.

First, the hotel clerk was very rude with a threatening manor. Cleanliness was a big problem. Once in the room, we found half a subway sandwich that was hard as a rock in the fridge. The bathroom was not clean, toilet was dirty and not working properly. The breakfast consisted of stale packaged Danish. Overall this was a horrible stay.

E Castro Valley Blvd Castro Valley CA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • 24-hour front desk

SureStay Hotel by Best Western Castro Valley places you within a few miles (5 km) of Hayward Japanese Gardens and Eden Medical Center. Each of the 48 rooms at this hotel includes a refrigerator, a microwave, and a coffee maker.


Dining

To-go breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Refrigerators, microwaves, and coffee makers are other standard amenities.


Property features

At SureStay Hotel by Best Western Castro Valley, guests have access to free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Guest reviews for SureStay Hotel by Best Western Castro Valley

Everyone (26) Couples (2) Family (4)
2
Everyone

Room had a musty odor, and the heater took too long to workm

By on Dec 21, 2022

Review comment responded on Dec 21, 2022

We at the Hotel apoligise for your unpleasant stay with us and have remedy the problems you have mentioned.We hope you will allow us to make your next staymore trouble free and pleasant.RegardsSSHCV Staff.

5
Partner Couples

Staff was friendly. Room was very clean.

By on Dec 18, 2022

Review comment responded on Jan 18, 2023

Thank you so much for staying at the Sure Stay Hotel in Castro Valley! We appreciate your feedback. We hope to see you again, have a great day.from, front desk

5
Everyone

By on Sep 25, 2022

4
Everyone

Receptionist Les and the staff were very friendly and helpful. Hotel is older and not famcy but still a very nice place to stay at

By on Jun 17, 2022

Review comment responded on Jul 1, 2022

Thank you Staff SSHCV

5
Everyone

By on Jun 5, 2022

3
Everyone

Right across from shopping center which is why I chose it. It is certainly no frills but for one night it did the job. I asked for a late check out and was denied.

By on Nov 16, 2021

Review comment responded on Nov 17, 2021

Dear Edward, Thank you for your review. We would like to apologize for not being able to grant your request of a late check out. We try our best and accommodate our guests. The reason you were not able to check out late was either because we were completely booked and needed to get in the room asap, to have it ready on time for future guest or that room was already booked for an early check in. We hope you understand and give us another chance. Thank you, Sincerely, SSHCV

5
Family

The bed was soo comfortable

By on Sep 28, 2021

Review comment responded on Oct 5, 2021

Thank you Eve. We are glad to hear you enjoyed your stay with us and met your expectations. We hope to see you again soon! Sincerly, SSHCV

5
Everyone

Nice place

By on Aug 8, 2021

Review comment responded on Aug 10, 2021

Thank you Anonymous, we are glad to hear you enjoyed your stay with us and met your expectations. We hope to see you again soon! Sincerly, SSHCV

4
Family with small children

Property is as advertise. Mattress needs to be replaced.

By on Jan 11, 2020

5
Everyone

By on Nov 8, 2019

SureStay Hotel by Best Western Castro Valley

3954 E Castro Valley Blvd, Castro Valley, CA 94552
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