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Recent guest reviews

I was overcharged several times on my credit card I did my online registration with orbit but I still had charges directly from the hotel when I looked at my bank account is that how that works 😏

The staff was excelent and there service.. The manger went the extra mile to help me out with a parking situation..

Needs painting carpet repair walls holes cracks etc

When i got there i was informed that orbitz never put my request in which made me wait about an hour before i was able to go to my room

This hotel is too old! It needs a new carpet and lots of repairs!

Suspicious characters at night. Prostitues roaming. Old fashioned room appeal. Heater broken. Door handles broke. No toilet paper. Expect strangers knocking on your door at night

I walked into the room, and the first thing I smelled was urine. The floor was dirty, and the bed was not made. I would NEVER recommend this hotel to anyone.

If you are looking to have a full set of clean towels waiting for you in your room, don't book a room at this hotel. If you are expecting internet access, don't book a room at this hotel. If you want a key to your room that works, don't book a room at this hotel. If you request a non-smoking room and only a non-smoking room, don't book a room at this hotel. If the only thing that is important to you is having hotel staff that will help you every way they know how, this is the place for you. The staff was great and very apologetic.

Upon entering the hotel, although it says pet friendly, they tried to get more money from me for my dog, there was a broken lamp, no remote for the tv and half eaten licorice on the floor...I left a day early because the hotel was such a dump, will never go there again and don't recommend it. I wouldn't even give it 1star if I didn't have to

I have never stayed in a hotel so dirty, unfriendly, unsafe, uncomfortable and trashed. I was forced to stay there because every where else I could find was sold out. I literally was nervous for my safety. On the outside of the hotel, you have ratted out sofas just sitting there on hotel grounds, garbage, homeless people, etc. On the inside, the room was dirty, smelly, unsanitary, and uncomfortable. The staff was some of the worst I have ever dealt with. I booked through a major online booking agency and had a booking number for the agency and a hotel booking number provided by the hotel. When I arrived, the hotel told me that they had no record of my booking and that they were sold out. I showed them the hotel booking number that they provided me with earlier, and she still insisted that I had not booked a hotel with them and they were sold out. I called my booking agency and they went to work for me. They called the hotel and started fighting for me. The hotel tried to say they never received any information from my booking agency, one of the largest in the world, even though my agency had confirmation from the hotel that they had received all necessary information. They finally made my agency fax everything over before they would consider giving me a room. Several other people that were there waiting for a room had similar experiences to mine, only they booked through other booking agencies. I think the hotel knew that everywhere else was sold out and wanted our rooms back so they could sell them at a higher price than we paid. Took over two hours to get my room once I arrived at the hotel. I would never recommend this hotel to anyone ever. Sleeping in the car is a better option.

Hotel was not clean. Mattresses and trash were in the halls. Carpets were stained. Mattresses in room were in really bad shape. Bathroom walls were damaged. Shower water pressure very low. Night staff ignored calls requesting to address loud guests. Hotel had permanent residents that liked to drink all night and scream at each other all night long. My kids and wife were terrified. We tried to get a refund but were unsuccessful. Hotel had a no refund policy.

It was a stinky messy motel. We cancelled and stayed somewhere else.

I had to [...] for my conformation it did not get to the hotel alot of partying going in hotel rooms I did not get my full rest .

VERY NOISY LOCATION. CARPETING VERY STAINED & WORN!

Definitely one of the worst hotels I've ever had the displeasure of staying at. Here's a quick run-down: there was an honet-to-God homemade crack pipe under the bed. The room was dirty and the bathroom was filthy! There was only 1/4 roll of toilet paper in the bathroom and no spare roll. No blow dryer. The knobs on the air conditioner were broken off. The room smelled like industrial cleaner.

I knew the areawas not good but not bad. but i will pay the 5.00 more to stay at a hotel 2 doors down where i have stayed before.[...] It was super drty with blood on the walls in the roon and in the bathroom. there were fleas in the room. If I as the owner ormanager i would be in shame.

For the price of the hotel, I guess I got what I paid for. The lady on the desk was very friendly. The hotel was very hard to find. As soon as I checked in the room I pulled back the bed covers. There appeared to be a "brown" bottom sheet on the bed, I went down to the desk and asked if that was that normal, she told me "no" and said she would come up and look. Even she was shocked and moved me to the room next door. The brown sheet had long hairs stuck to it and there were stains also. The pool had obviously not had water in it for quite some time. Not a place I would ever go to again. I was up and left very early next morning

W A St Hayward CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located within a mile (2 km) of Kennedy Park, Heritage Inn Express Hayward is within 2 miles (3 km) of Hayward City Hall. The 60 rooms at this motel include refrigerators, microwaves, and coffee makers.


Rooms

The 60 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free local calls, ironing boards, and desks are other standard amenities.


Property features

Guests of Heritage Inn Express Hayward enjoy free WiFi in public areas, a meeting room, and a vending machine. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

King-Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Heritage Inn Express Hayward

Everyone (8) Business (6) Couples (1) Family (3) Friends (1) Other (2)
1
Family Family with small children Business Business

I was overcharged several times on my credit card I did my online registration with orbit but I still had charges directly from the hotel when I looked at my bank account is that how that works 😏

By on May 3, 2021

4
Business Business

The staff was excelent and there service.. The manger went the extra mile to help me out with a parking situation..

By , from Miami, Florida on Oct 16, 2020

Review comment responded on Oct 23, 2020

Thanks for staying with us. We appreciate your feedback!

5
Everyone

By on Mar 29, 2020

Review comment responded on Mar 31, 2020

Thanks for staying with us. We appreciate your feedback!

3
Everyone

By on Nov 12, 2019

5
Everyone

By on Jan 18, 2019

Review comment responded on Jan 26, 2019

Dear Guest, Thank you for your stay at Heritage Inn Express and your 5 star rating. This means a lot to us. We hope to see you soon again. Regards, Sam

1

no coment

Everyone

Needs painting carpet repair walls holes cracks etc

By on May 31, 2017

3

orbitz

Everyone

When i got there i was informed that orbitz never put my request in which made me wait about an hour before i was able to go to my room

By , from hayward,ca on May 30, 2017

1
Everyone

This hotel is too old! It needs a new carpet and lots of repairs!

By , from san jose california on Feb 15, 2017

1

room featured from a 1960s movie. suspicious chara

Everyone

Suspicious characters at night. Prostitues roaming. Old fashioned room appeal. Heater broken. Door handles broke. No toilet paper. Expect strangers knocking on your door at night

By , from Sacramento, CA on Dec 18, 2016

1

no good

Everyone

I walked into the room, and the first thing I smelled was urine. The floor was dirty, and the bed was not made. I would NEVER recommend this hotel to anyone.

By , from california on Sep 13, 2016

Heritage Inn Express Hayward

410 W A St, Hayward, CA 94541
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