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Recent guest reviews

You refused to refund my money after a family emergency

Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.

overall great experience here. staff was polite and helpful. our room was very nice, clean, and well maintained. i was disappointed that the pool wasn’t big enough to swim laps, and the fitness area was a bit lacking in equipment, but both areas were well-kept and the fitness room was open 24/7, which was great. breakfast options were lacking (yogurt, toast, eggs, etc), but there are great breakfast places in norfolk, so we just went out instead. validated parking in the garage across the street was very easy.

The staff and service were great! The hotel is centrally located downtown. There are lots of restaurants and stores nearby. The mall is less than a mile away. Great hot breakfast!

It was great to have a living area and kitchen area. Each staff member that we encountered was very helpful and friendly. Although the rooms need updating, we would stay again as it was a very nice experience.

Microwave didn’t work, dish washer didn’t work, lobby AC didn’t work.

This hotel is very run down and not very clean. They need to upgrade. The carpet was poorly laid in our room, and the bathroom wasn’t very clean. However, the staff was very nice.

Great stay! The staff was nice and the room was clean.

Overall decent but not for what they charge . I understand Covid -19 is happening but they shouldn’t promote breakfast when all we got was a mini muffin and yogurt in a brown bag.

The hotel was close to everything we wanted to see in Norfolk. Some places were with walking distance others were a short street car ride away. Denice at the front desk was a delight to work with. Anything we needed she had the answer for it.

Everything was good except on one occasion the towels weren't replaced during cleaning but it was remedied with a quick phone call.

Staff couldn't be nicer or more helpful. Delicious breakfast. Extremely clean.

it was a great relief from staying in the Hospital room for 6 nights

The hotel was decent. No bells and whistles. Not a lot of drama checking in and out of the room.

Had a great time, the room was great and can't wait to visit again..

West Brambleton Avenue Norfolk VA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Indoor pool
  • Fitness center

Residence Inn Norfolk Downtown places you within a 10-minute stroll of Chrysler Museum of Art and Norfolk Scope. This 3-star hotel has 160 rooms and welcomes guests with free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast.


Rooms

TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, sofa beds, and dining areas are other standard amenities.


Property features

Guests of Residence Inn Norfolk Downtown have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 18 per night. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Studio Suite, 1 King Bed with Sofa bed (Hearing Accessible)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Studio Suite, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 Bedroom

1 Double Bed | Sleeps 5

Guest reviews for Residence Inn Norfolk Downtown

Everyone (8) Business (6) Couples (4) Family (11) Friends (2) Other (1)
1
Family Business Business

You refused to refund my money after a family emergency

By on Mar 6, 2024

Review comment responded on Mar 7, 2024

Thank you for booking your stay with us at the Residence Inn Downtown Norfolk. I apologize for the inconvenience you had with your stay here. We value your feedback and your time. Please feel free to contact us with any questions or concerns.

3
Family

Adequate. Master bed was fine, but pull out couch was unusable, a problem since we needed it. Bathroom was also tired, worn. Pool was tired and not the cleanest. Whirlpool walls were disintegrating. Staff was incredibly personable but there just weren’t enough of them. And no maid service available either.

By on Jul 31, 2023

5
Partner Couples

overall great experience here. staff was polite and helpful. our room was very nice, clean, and well maintained. i was disappointed that the pool wasn’t big enough to swim laps, and the fitness area was a bit lacking in equipment, but both areas were well-kept and the fitness room was open 24/7, which was great. breakfast options were lacking (yogurt, toast, eggs, etc), but there are great breakfast places in norfolk, so we just went out instead. validated parking in the garage across the street was very easy.

By on Jun 5, 2023

1
Everyone

By on Mar 27, 2023

5
Everyone

The staff and service were great! The hotel is centrally located downtown. There are lots of restaurants and stores nearby. The mall is less than a mile away. Great hot breakfast!

By on Oct 6, 2022

4
Family

It was great to have a living area and kitchen area. Each staff member that we encountered was very helpful and friendly. Although the rooms need updating, we would stay again as it was a very nice experience.

By on Dec 29, 2021

3
Friends

Microwave didn’t work, dish washer didn’t work, lobby AC didn’t work.

By on Jul 7, 2021

2
Family

This hotel is very run down and not very clean. They need to upgrade. The carpet was poorly laid in our room, and the bathroom wasn’t very clean. However, the staff was very nice.

By on Feb 20, 2021

5
Family Business Business

Great stay! The staff was nice and the room was clean.

By , from Bakersfield, CA on Jan 28, 2021

3
Family with small children Friends

Overall decent but not for what they charge . I understand Covid -19 is happening but they shouldn’t promote breakfast when all we got was a mini muffin and yogurt in a brown bag.

By , from Chicago on Jul 27, 2020

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