Their "system was down", including their only amenity: "free wifi" internet, for the whole building, the whole time we were there. At checkout I had to let them take a photocopy of my driver license and payment card, which was not very professional nor did it leave me feeling secure. I was told multiple times by the front desk that they were waiting for someone/Verizon to fix the issue, for two whole days. Sounds fishy to me that a worldwide company can't get someone to fix their internet, even if it is the weekend! Also, I got some kind of bug bites overnight on my foot, the carpeting was very dirty/dingy in halls and room, and a sofa cushion was ripped, down the whole side. I read other reviews complaining of the same thing, 10 months ago, so they haven't fixed it yet! They also advertising "daily housekeeping", but our room was not cleaned nor restocked with anything, including towels, while we were out. We did NOT leave the DND sign on the door. A local resident said the hotel is only about 2 years old. The wear and tear in the rooms look more like 10 years old, with no upgrades nor repairs done. This was my first contact with Marriott, and I don't think it was worth almost $600 for 2 nights. There was a lot of taxes/fees in that cost, not sure what that's all about.
Staff was very friendly.
The room we stayed in smelled really bad. We qlways carry sanitizer spray with us to sanitize the room. However the smell was in the curtains and the carpet. It smelled like old cigarettes.. It xaused me to have asthma issues.
The room was roomy, but needed a good cleaning, and the bed sunk in. Stuff were polite.
Mom was disgusting comforter dirty bathroom sink full of hair hair on the towels nightstand sticky with dust all over it it was just discussing I'm trying to figure out how I can get a refund
The air conditioner made a horrible noise when running and social distancing did not appear to be strongly encouraged. The staff were helpful and friendly.
It was really nice and clean ; wonderful room features
The front desk staff went above and beyond in helping me by locating and offering to deliver a package I had sent to the hotel. GREAT JOB, CREW!!!
Several months prior to our latest visit, I reserved three double queen suites to accommodate 11 individuals. Upon checking in, I was told by the clerk that they only had doubles available and not queens. When I indicated that the I reserved queens, I was told that I personally changed my reservation two months prior. Again, when I disputed that statement and tried to show the clerk my confirmed itinerary, she said that the paper doesn't matter and that I had to contact who ever I made the reservations through and that they had no queen rooms available to make the change or could she offer me the difference in rate between the queen suites and the double rooms. After a few minutes of debate she was able to come up with one double queen as a "curtsey". As I was on hold with Orbitz support, she motioned for me to come over and indicate that the manager would give her one more queen room. Still not letting the 3rd room go, I contacted Orbitz support--who after a few minutes on hold to chat with hotel staff--the rep was able to get me my 3rd room. When I went in to switch the room keys, it was the same staff that I was dealing with through the entire issue. Coordinating a vacation for 11 people is not a stress free event. Dealing with the staff at this hotel did not make things easier. They offered no accommodations or rate refunds...just take what we give you.
The front desk reprsenative was excellent and very kind.
Nice hotel friendly staff decent breakfast nice pool and jacuzi
...the A/C is the loudest l have ever heard in my life and the room doors have this slight gap on the bottom and therefore when people are talking in the hallways you can hear everything. Those are the only complaints l have.
Was very comfortable and very nice front desk staff
Housekeeping didn't knock before entering the room and came 2 hours before check out. Unlock door and left it open. Red stains on carpet in living room and kitchenette area. Curtains didn't close completely had to use a pillow to keep them closed. The room keys deactivated before check out, which was noon and I requested a late check out. Also, the linen smelled like moth balls as if it hadn't been changed in a while.
We stopped here on our road trip to be in a convenient location to whatever we might decide to do in the area (maybe Colonial Williamsburg, maybe the beach, maybe visit naval/military sites). The hotel itself is comfortable and well kept. Our room had a bit of a strong perfume (like from laundry detergent) scent, but was clean and in order. The people working the front desk were very friendly and helpful. I was looking for places to eat, and not seeing much more than the standard chain fare. The lady and gentleman at the desk gave me several recommendations for local places that really hit the spot.
The hotel staff ranged from courteous to inept. A missing "Do not disturb" sign lead to a request to have one provided only to come back to a disturbed room and still no sign. The hotel itself is visibly old and in need of some refreshments to the overall look, on top of the recent updates. The room I was in had a huge impact crack/dent in the shower wall where someone clearly fell and hit the wall with force. It's easy to see why they fell as the back end of the tub has an incline that makes slipping quite easy. The sink also had a crack in it and the toilet paper dispenser was a stretch of a reach from the toilet. Lastly, the fire alarm with its bright flashing light to show that it was connected was placed on the wall opposite the bed and proved to be pretty annoying when trying to fall asleep. Oh, and the breakfast options were horrible. All in all, stay somewhere else. This place isn't terrible, but there are much better options in the area worth your money.
Hampton Roads Convention Center is within a mile (2 km) of Springhill Suites by Marriott Hampton Coliseum, and other popular sites like Peninsula Town Center are within a couple of miles (3 km). This 3-star hotel has 124 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour gym.
Free continental breakfast is included with your stay and awaits you each morning.
The 124 accommodations feature sitting areas. 40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, coffee makers, and free newspapers.
Guests of Springhill Suites by Marriott Hampton Coliseum have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.