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Recent guest reviews

The staff was helpful and appreciated the luggage storage to continue to enjoy our day.

My wife smokes and she wasn't hassled when she smoked in the courtyard. The pool was very large by New Orleans standards. A very short walk to the World War II Museum. Uber and Taxi's were constantly available near the hotel.

The ladies at the Front Desk were extremely nice and eager to please.

Rooms were very spacious. Full kitchen. Hot breakfast was included. Staff very friendly and happy to give lots of towels. Also had need for service and problem was solved quickly.

the property overall was good. The room i had was decent, it was a few things i disliked. the shower was dirty, and it was not cleaned thoroughly. the stay was good

Property and Staff was amazing from check-in to check-out! Only thing is they can stand to clean a bit more but totally worth the time spent.

there is no daily maid service which is OK. Had to ask for fresh towels and coffee and that is ok too (but a bit different). Great staff - all are friendly and very helpful. Breakfast is pleasantly good. one tip - to get around if you don't have a car - we found cab service to be cheaper than Uber 7 out of 10 tries

The room looked nothing like the pics…

I was charged by the hotel after reaching out to them to cancel the booking due to my flight being canceled. I reached out on numerous occasions and still have yet to hear a response or at least a refund or partial refund on the stay that I was charged for which never happened.

I didn’t like when it was time to check out my credit card was charged twice

Stayed here a few times due to the appealling suite layouts of the Sonesta. The area is very accessible for the CBD. However, the corridors always are saturated with marijuana odor and I on every check-in, I am confronted with snotty staff that screw up the room assignment or billing

Basketball court for the kids

The front desk staff were super friendly and helpful. Thats the only thing i liked. The room we were placed in was super loud and the bedroom just hummed all night from the Air conditon unit in the walls. The body wash dispenser was empty. So was the shampoo. If you're advertising a suite there should be things to cook and eat with. I kid you not the only thing ib the kitchen was a 8 inch frying pan. No spoons no fork no cups no plates. Nothing. The bed was super uncomfortable. They also asked for a $250 deposit which was weird for a hotel that wasn't even in great shape. The construvtion crew left their ladders and tools literally everywhere in the halls. It wasnt a good look.

My room was very spacious! The hotel was super quiet at all times. The front desk staff (Kim) was very helpful!

Great location and lovely atmosphere! The room was perfect for our family of 5 (3 teenagers!)

Excellent & friendly staff - helpful & accommodating! The easy access with the app was excellent & quick response times. Will definitely stay there again.

St Joseph St. New Orleans LA

Hotel highlights

  • Walking distance to Canal Street and Ernest N. Morial Convention Center
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Outdoor pool

Located in Arts/Warehouse District, Sonesta ES Suites New Orleans Convention Center is a leisurely stroll from popular sights such as Canal Street and Ernest N. Morial Convention Center. This 231-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and flat-screen TVs with digital channels and Netflix. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include kitchens, dining areas, and sitting areas. Housekeeping is available on request.


Property features

Guests of Sonesta ES Suites New Orleans Convention Center have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 41 per night. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, Multiple Beds (One Bedroom)

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Superior Suite, 1 Queen Bed with Sofa bed (One Bedroom)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Suite, 1 Queen Bed with Sofa bed, Accessible (Mobility Roll in Shower One Bedroom)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Room, 1 Queen Bed with Sofa bed, Accessible (Mobility Tub)

1 Queen Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Sonesta ES Suites New Orleans Convention Center

Everyone (9) Couples (5) Family (12)
4
Friends

The staff was helpful and appreciated the luggage storage to continue to enjoy our day.

By on Nov 2, 2022

Review comment responded on Nov 3, 2022

Good Morning,Thank you for your recent review of 4 out of 5.We will pass along your comments to our staff to know that tey are appreciated by guests such as yourself.

4
Family

My wife smokes and she wasn't hassled when she smoked in the courtyard. The pool was very large by New Orleans standards. A very short walk to the World War II Museum. Uber and Taxi's were constantly available near the hotel.

By on Sep 7, 2022

Review comment responded on Sep 7, 2022

Hi Richard, Thank you for staying with us here at the Sonesta ES Suites New Orleans Convention Center and for taking the time out to provide feedback to our property. We hope to see you soon.

5
Partner Couples

The ladies at the Front Desk were extremely nice and eager to please.

By on May 31, 2022

Review comment responded on Jun 13, 2022

Hi Janice, thank you for staying with us here at the Sonesta ES Suites New Orleans Convention Center. We strive to make the experience at our hotel one you will remember forever. Therefore, your comments are important to us.

5
Everyone

By on May 7, 2022

5
Everyone

Rooms were very spacious. Full kitchen. Hot breakfast was included. Staff very friendly and happy to give lots of towels. Also had need for service and problem was solved quickly.

By on Apr 26, 2022

Review comment responded on May 3, 2022

Adrienne, thank you for all of your comments. We try to make your stay as pleasant as possible here at Sonesta ES Suites New Orleans Convention Center. Please come again.

3
Family with small children

the property overall was good. The room i had was decent, it was a few things i disliked. the shower was dirty, and it was not cleaned thoroughly. the stay was good

By on Mar 29, 2022

Review comment responded on Apr 4, 2022

Tamara, we appreciate your comments about the hotel. I will have management reach out to housekeeping about your cleanliness issues. This is not a typical experience and we do not want it to happen again.

5
Partner Couples

Property and Staff was amazing from check-in to check-out! Only thing is they can stand to clean a bit more but totally worth the time spent.

By on Mar 22, 2022

Review comment responded on Apr 11, 2022

Vanzie, thank you for the great score and for the constructive criticism. I will have management check with the housekeeping team on the cleanliness.

4
Partner Couples Business Business

there is no daily maid service which is OK. Had to ask for fresh towels and coffee and that is ok too (but a bit different). Great staff - all are friendly and very helpful. Breakfast is pleasantly good. one tip - to get around if you don't have a car - we found cab service to be cheaper than Uber 7 out of 10 tries

By on Mar 14, 2022

Review comment responded on Mar 21, 2022

Richard, Thank you for your comments. We are an extended stay hotel which means we do not offer daily maid service but if you need additional towels, coffee, etc, our housekeeping team will be happy to provide it to you.

3
Family

The room looked nothing like the pics…

By on Jan 4, 2022

Review comment responded on Jan 21, 2022

Thaya, thank you for staying at Sonesta. At our hotel no two rooms look exactly alike but they do have the same color scheme, bedding, living room area and kitchens. When you visit again, please let us know what room type you would like to have.

5
Everyone

By on Oct 15, 2021

Sonesta ES Suites New Orleans Convention Center

345 St Joseph St., New Orleans, LA 70130
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