Midtown Hotel - Downtown New Orleans1.5 out of 5.0
Recent guest reviews
worst hotel I have ever experienced and I have stayed in a lot of places. It is unsafe , the staff is rude and refuse to give refunds even when you have the right and the evidence. Called and emailed multiple times only to get spoken to abusively and hung up on. I truly hope this place gets shut down because from what I can see it is incredibly poorly run and they have scammed a lot of people, including me and my friend unfortunately. Truly made the beginning of our trip to New Orleans horrible.
we traveled from Arizona, when we arrived, from the get go I had my doubts, they advertise as the hotel being downtown, not at all is at least some good 10 min ride, let alone walking, the room had no windows, the ac was set to a freezing temp and you couldn't move it,, the door had a gap of at least 3 inches on the lower part, the toilet was wobbly, the shower was nasty, there were smears on the mirrors and on the carpet, the room was the last one and next an open exit to the outside of the hotel,, no door,,, and the cherry on top were the tiny cockroaches in the bed,,, TOTAL SCAM, RUN IN OPPOSITE DIRECTION AND LAST THEY REFUSE TO RETURN THE 75 DOLLARS THEY ASK FOR WHEN WE GOT THERE AS DEPOSIT. when the room was a dump, what damage could we have caused ? its robbery !!! I am still disputing with my bank the 75 dollar charge.
Greeting. would like to share my experience with this hotel. I booked a room though booking.com for 4 nights in new Orleans. When I arrived no one was available to greet me when I checked in. I was not assisted with my bags even though there were two people at the desk. I chose to stay at this hotel, because I was from out of town and I wanted to be near the French quarter. The receptions promptly told me that there was a $75 non- refundable fee when I arrived. Got my key went to the room. Home sweet Hell. I opened the door and was immediately hit by a wave of something which smelled mildewed. Then, I notices these dark stains on the carpet. The paint was chipping on the walls. And I look out my window to see a prostitute walking up and down soliciting people. I go down stairs and ask if I can changed rooms. I go to the website to find out they are advertising a lower price than what I paid, hotel would give me the different back. - website $57 a night, booking agency $93. I was livid. The website also tells me that residences from New Orleans live in this establishment and people frequently have gotten their doors kicked in and things stolen. Yikes ! I asked for a refund and the staff told me I would need to contact booking agency. Contacted booking agency, they told me to contact the hotel No I'm getting the run around about my money for this refund. . So now, I am out of $356 for a hotel I didn't even stay one night in. I will never stay there again. I will sleep in hell before I stay there again.
I booked one room for my husband and me through Expedia for one night. I paid in full at that time. When we arrived at the hotel, I was worried. There were panhandlers out front and the whole place looked like it was in sad shape. But I'd already paid and it was one night, so we went in. The desk clerk immediately asked us for a credit card deposit of $75. For what I don't know since the place was falling apart. Either way, I hadn't brought my credit card because I already paid. I said I could give her cash, which she refused to accept. Then I asked for my money back so we could go somewhere else. She said we would have to contact Expedia. I did so, and they contacted the hotel. The hotel refused to give us a room without this additional deposit and they refused to refund our money, so we were stranded in New Orleans with nowhere to sleep. Expedia ended up refunding our money because I told them flat out I would get my money back one way or another as there was no exchange of service. They don't get to keep my money without doing anything for me. Shady and sleazy. Avoid!
I will never stay there again. Nasty Nasty Nasty!!!!!! It stinks the bathrooms where not working right... Still waiting in my 75.00 deposit...... We was switched to four different rooms.. and it was so sad that the people from Florida was their due to Irma n they was upset about the hotel... Things need to get better
This hotel looked shady from the outside but we were only staying one night so I said what the heck...it can't be that bad. I was wrong...really wrong. All of the rooms at the bottom on the outside seemed to be apartments. On our way through the hallway, there were doors that were kicked in, some without locks, some that didn't close all the way...that spooked me a little. When we got to our room. We put our stuff in and left to enjoy the town. We came back at night and tried to settle in after seeing people just hanging around the hotel that looked homeless. While watching tv, I heard funny noises outside of the window. After listening closer, I realized it was tapping. The windows have a ledge that you can get out onto. I quickly told my kids to get all their stuff and went to the car. I told the manager my concern and he just said, "no refunds!" I called the booking company and they refunded my money. Oh and the floor in the room was unstable and there were dead cockroaches in the corners. Very outdated and smelled old and stale.
There's no rating for this hotel! This hotel is beyond horrible and the management has got to be the worst people I've ever dealt with!! The walls have mold, carpets are trip hazard, chipped tile on floor (safety hazard), the doors are busted (holes and no privacy) exposed wires as you look up at the ceiling, bathrooms are filthy, the pool is filthy, walls have mold, doors and walls have holes and there's no thermostat for ac just an on and off switch, no heat, no settings. The pictures are misleading and false advertisement!!!! This hotel is a safety hazard and the elevator is very unstable!!!!The manager is extremely unprofessional!! Run away as a far as possible from this hotel!!!
Let me first say, the room was only $49 a night. was it the Ritz? not at all. It was old and dated. My room was clean, no funny smell, the toilet flushed, the water was hot, a/c was cold, the beds were comfy, and the door locked. The staff was very friendly, helpful, and you can't beat the location, and Uber ride was around $5-$8 anywhere we went. I would definitely stay again, and recommend to anyone. After all, We didn't die!
Absolutely HORRIBLE. Booked 3 nights to go to concerts at the superdome and ended up only staying one. NOTHING had been cleaned, wifi didn't work, outlets didn't work, only one light in the room turned on, ac/heat didn't work, locks on the door didn't work, sketchy people were roaming the halls and banging on doors all night, and the desk people were SO RUDE. We came down from NY hoping for a good long weekend getaway and ended up going home because we didn't feel safe or clean. Asked for a refund on the next 2 nights and explained why. Rude desk girl said "I'm not giving you a refund." No apologies or anything. Called back later and she told us "we only give refunds if we see fit." I told her it was a fitting situation and she HUNG UP on me!! I'm going to continue fighting for a refund. She charged us $142/night. Absolutely ridiculous. DO NOT BOOK THIS "HOTEL" (if you can even call it that. This place should be shut down.)
DO NOT stay here it is absolutely disgusting!! The tub had soap scum and hair all over it, the hot tub was out of service. The elevator was sketchy, someone smoking dope on the floor in the middle of the hallway. The front desk people were very rude. No lights other then a little lamp. The tv didn't work. It smelled horrible. When you walk out of the elevator the floor was muggy bc the ac isn't working and they had the window open. Will never stay here again. The pool was dirty just horrible there were cigarette burns on our comforters. They should seriously not even be in business!!!!
- Free WiFi in rooms and public areas
- Free parking
- Concierge services
- Laundry facilities
Located in Mid-City within a short walk of Xavier University of New Orleans, Midtown Hotel - Downtown New Orleans is within 2 miles (3 km) of other popular sights such as New Orleans Museum of Art. This 102-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a seasonal outdoor pool. Mercedes-Benz Superdome and Southeast Louisiana Veterans Health Care System are also nearby.
Start your day off with breakfast, available for a fee.
Midtown Hotel - Downtown New Orleans's 102 air-conditioned rooms provide desks. Guests can expect to find free WiFi and cable TV. Beds sport premium bedding and bathrooms offer free toiletries.
At Midtown Hotel - Downtown New Orleans, guests have access to free WiFi in public areas, a seasonal outdoor pool, and express check-in. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Additional amenities include express check-out, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
15% of guests recommend this hotelTotal of 191 reviews