The property is located in an area that's within walking distance of a variety of places to dine-in or pick up a wide range of food to eat. As well as a mall that's very convenient for shopping.
Staff was attentive and friendly. Made check-in and check-out quick and painless.
The indoor heated pool is by far the best feature of this hotel. The staff was extremely nice and courteous which was an added bonus.
:) love my stay here everytime bei clean arms well organized
The customer service was impeccable. Guest services was knowledgeable and answered each of my question.
They jacked the room price up to $500 per night for Sun and Monday night due to the football game in New Orleans. The facilities and staff were very good, but management is guilty of “Price Gouging”!!
When I arrived, I learned that the hotel had over booked an that they had given away the two rooms I reserved. This happened to a lot of people and they were trying to find alternative hotels for the customers whose rooms they had given away. Some of the suggested hotels were far away and some of the room sizes were not what people had originally reserved. I was fortunate that they were able figure out a way to give me 2 rooms at the hotel. However, the rooms were on the 2nd and 3rd floors and the elevators did not work!!!! The staff was very nice and the hotel and rooms were nice. It was just a huge inconvenience to wait while they tried to figure out what to do with the customers who had reserved rooms that they gave away on a first come first serve basis regardless of reservations. Having to walk up and down the multiple flights of stairs was also a huge inconvenience especially when I had to carry 10 month old twin babies up and down the stairs.
Our reservation was canceled because they had a fire and were closed. Your company did not inform us and neither did Marriott. We showed up in New Orleans without a hotel! Unacceptable
Spacious and clean room. Liked location. Adequate parking.
Few issues....overpriced.....faucet broke....called for manager no reply........no services for assistance....maid body order in toom.......no. complimentary breakfast coffee...... ..
We were placed into a handicap-friendly room, but we did not ask for such. OK, that's fine, but...the walk-in shower had no curtain and the shower controls were messed up: only the hot water worked, and you couldn't switch between the fixed shower head and the hand-held one. If we hadn't been so tired and it wasn't so late by the time we discovered this, we would have asked for a different room. This is a new property, and it's nice, but still...didn't anyone stay in this room before?
Excellent location and good service , very nice experience
Good location, comfy bed, Paul Mitchell soaps, didn't use any amenities- breakfast, pool area, or bar- look nice though
The front desk clerk recommended an amazing place to eat. She was a sweetheart!
Courtyard by Marriott New Orleans Westbank/Gretna is located 0.9 mi (1.4 km) from Oakwood Center and within a 10-minute drive of Ernest N. Morial Convention Center. This 3-star hotel has 120 guestrooms and offers free in-room WiFi, free self parking, and a fitness center.
Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.
All 120 rooms provide coffee makers, safes, and phones. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.
Guests of Courtyard by Marriott New Orleans Westbank/Gretna enjoy a fitness center, free WiFi in public areas, and a meeting room. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and express check-in.
The property is located in an area that's within walking distance of a variety of places to dine-in or pick up a wide range of food to eat. As well as a mall that's very convenient for shopping.
Staff was attentive and friendly. Made check-in and check-out quick and painless.
Thanks for staying with us. We appreciate your feedback!
The indoor heated pool is by far the best feature of this hotel. The staff was extremely nice and courteous which was an added bonus.
Thanks for staying with us. We appreciate your feedback!
:) love my stay here everytime bei clean arms well organized
Thanks for staying with us. We appreciate your feedback!
The customer service was impeccable. Guest services was knowledgeable and answered each of my question.
Thanks for staying with us. We appreciate your feedback!
They jacked the room price up to $500 per night for Sun and Monday night due to the football game in New Orleans. The facilities and staff were very good, but management is guilty of “Price Gouging”!!
Thanks for staying with us. We appreciate your feedback!
When I arrived, I learned that the hotel had over booked an that they had given away the two rooms I reserved. This happened to a lot of people and they were trying to find alternative hotels for the customers whose rooms they had given away. Some of the suggested hotels were far away and some of the room sizes were not what people had originally reserved. I was fortunate that they were able figure out a way to give me 2 rooms at the hotel. However, the rooms were on the 2nd and 3rd floors and the elevators did not work!!!! The staff was very nice and the hotel and rooms were nice. It was just a huge inconvenience to wait while they tried to figure out what to do with the customers who had reserved rooms that they gave away on a first come first serve basis regardless of reservations. Having to walk up and down the multiple flights of stairs was also a huge inconvenience especially when I had to carry 10 month old twin babies up and down the stairs.
Thanks for staying with us. We appreciate your feedback
Thanks for staying with us. We appreciate your feedback!
Our reservation was canceled because they had a fire and were closed. Your company did not inform us and neither did Marriott. We showed up in New Orleans without a hotel! Unacceptable
Hello, We're sorry you were unhappy- we'll work hard to fix the issue you experienced. Thanks for letting us know. Thanks again!
We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Courtyard New Orleans Westbank/Gretna, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a Marriott guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.