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Recent guest reviews

Staff was very rude

First night the toilet paper wouldn't flush and air conditioner didn't work. Called front desk who asked us to come get a plunger. The suggested removing the batteries from the thermostat didn't work. I don't think paying $200 a night to use a plunger th fix the toilet and no air conditioner meets my expectations. The next day a service man did come to fix the air conditioner. He was very personable and apologetic about the inconvenience. Unfortunately, the tone was alredy set by the front desk the night before.

Nice property, friendly staff. Overpriced ala cart breakfast. (Each item priced separately added up to considerably more than meals at other Courtyard restaurants) and limited availability. For a sold-out hotel, there is no reason for the lack of a normal menu. People still need to eat!

Hotel is at an excellent price, and the room was very clean. It was a quiet property compared to other hotels I’ve stayed at in the area. The area is safe, and you are a quick Uber ride from anywhere you want to go. I always stay here when I have to work in the area.

"The water pressure was terrible and the shower water didn't get hot"

The property is located in an area that's within walking distance of a variety of places to dine-in or pick up a wide range of food to eat. As well as a mall that's very convenient for shopping.

Staff was attentive and friendly. Made check-in and check-out quick and painless.

The indoor heated pool is by far the best feature of this hotel. The staff was extremely nice and courteous which was an added bonus.

:) love my stay here everytime bei clean arms well organized

The customer service was impeccable. Guest services was knowledgeable and answered each of my question.

They jacked the room price up to $500 per night for Sun and Monday night due to the football game in New Orleans. The facilities and staff were very good, but management is guilty of “Price Gouging”!!

When I arrived, I learned that the hotel had over booked an that they had given away the two rooms I reserved. This happened to a lot of people and they were trying to find alternative hotels for the customers whose rooms they had given away. Some of the suggested hotels were far away and some of the room sizes were not what people had originally reserved. I was fortunate that they were able figure out a way to give me 2 rooms at the hotel. However, the rooms were on the 2nd and 3rd floors and the elevators did not work!!!! The staff was very nice and the hotel and rooms were nice. It was just a huge inconvenience to wait while they tried to figure out what to do with the customers who had reserved rooms that they gave away on a first come first serve basis regardless of reservations. Having to walk up and down the multiple flights of stairs was also a huge inconvenience especially when I had to carry 10 month old twin babies up and down the stairs.

Our reservation was canceled because they had a fire and were closed. Your company did not inform us and neither did Marriott. We showed up in New Orleans without a hotel! Unacceptable

Spacious and clean room. Liked location. Adequate parking.

Few issues....overpriced.....faucet broke....called for manager no reply........no services for assistance....maid body order in toom.......no. complimentary breakfast coffee...... ..

Westbank Expressway Gretna LA

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located 1.3 mi (2.1 km) from Mississippi River, Courtyard by Marriott New Orleans Westbank/Gretna is within a 10-minute drive of other popular attractions like Ernest N. Morial Convention Center. This 3-star hotel has 120 guestrooms and offers free in-room WiFi, free self parking, and a gym.


Dining

Sit down for a leisurely bite to eat at the onsite bistro, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, safes, and phones.


Property features

Guests of Courtyard by Marriott New Orleans Westbank/Gretna enjoy a gym, free WiFi in public areas, and a business center. Free parking is available if you drive. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, a meeting room, and express check-in.

Room options

Room, 2 Queen Beds, Non Smoking (Two Queen)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Courtyard by Marriott New Orleans Westbank/Gretna

Everyone (17) Couples (5) Family (13)
1
Business Business

Staff was very rude

By on Jul 2, 2022

2
Family

First night the toilet paper wouldn't flush and air conditioner didn't work. Called front desk who asked us to come get a plunger. The suggested removing the batteries from the thermostat didn't work. I don't think paying $200 a night to use a plunger th fix the toilet and no air conditioner meets my expectations. The next day a service man did come to fix the air conditioner. He was very personable and apologetic about the inconvenience. Unfortunately, the tone was alredy set by the front desk the night before.

By on Mar 22, 2022

Review comment responded on Apr 12, 2022

Dear Joyce , I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of the level of services is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely, Antanika Lloyd Front Office Manger

3
Business Business

Nice property, friendly staff. Overpriced ala cart breakfast. (Each item priced separately added up to considerably more than meals at other Courtyard restaurants) and limited availability. For a sold-out hotel, there is no reason for the lack of a normal menu. People still need to eat!

By on Feb 22, 2022

Review comment responded on Apr 12, 2022

Dear James , I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of the level of services is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerely, Antanika Lloyd Front Office Manager

4
Everyone

By on Feb 13, 2022

5
Business Business

Hotel is at an excellent price, and the room was very clean. It was a quiet property compared to other hotels I’ve stayed at in the area. The area is safe, and you are a quick Uber ride from anywhere you want to go. I always stay here when I have to work in the area.

By on Jul 10, 2021

3
Partner Couples

"The water pressure was terrible and the shower water didn't get hot"

By on Jun 1, 2021

Review comment responded on Jun 21, 2021

Dear Anonymous, We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Courtyard New Orleans Westbank/Gretna, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a Marriott, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Christopher Dwyer General Manager Marriott Courytard

5
Everyone

By on Apr 18, 2021

4
Family Family

The property is located in an area that's within walking distance of a variety of places to dine-in or pick up a wide range of food to eat. As well as a mall that's very convenient for shopping.

By on Apr 7, 2021

2
Everyone

By on Jan 19, 2021

Review comment responded on Feb 15, 2021

We recognize your time is valuable and appreciate the feedback you have provided on the Guest Satisfaction Survey. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Courtyard New Orleans Westbank/Gretna, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. As a Marriott guest, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Family

Staff was attentive and friendly. Made check-in and check-out quick and painless.

By on Mar 11, 2020

Review comment responded on Mar 13, 2020

Thanks for staying with us. We appreciate your feedback!

Courtyard by Marriott New Orleans Westbank/Gretna

5 Westbank Expressway, Gretna, LA 70053
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