Property was worn down
Nothing
Staff was very helpful.
The location is good. Customer service can be improved. There are some many hotels near by. Some good ideas to attract more customers? One complain is the coffee on the front desk was very old. I had a cup, but had tummy ache later. It's ok to serve fresh coffeee in the afternoon for new guests, no?
The location next to the beautiful Green River was lovely! Friendly and courteous staff. Our dogs were welcomed, not simply tolerated. Loved it!
we booked on orbitz for $121.00 tax / didn't get a receipt as we left early and no one was at desk/ We were charged $176.00 and told that was senior discount! Aging property
Good
It was just a nice place
There were a few minor issues, partly due to COVID restrictions. Front desk not staffed often. Breakfast options not the best. However would improve if hot water available in the lobby to make oatmeal, tea and hot chocolate instead of requiring guests to return upstairs to use room coffee machine or mw oven. Very inconvenient when trying to leave and Keirig hard to use.
No hot water in hotel - Owners failed to disclose during the check-in process and when asked about it claimed they were trying and couldn't really do anything about it because they were at the whim of plumbers in Green River. In the morning they had twenty minute waits for breakfast food and again blamed the fact that they had 200 people in the hotel. Save your money and go somewhere else who might appreciate that you are the customer.
It was overpriced for the area. Otherwise it was ok.
First Choice Inns at the Swell places you next to John Wesley Powell River History Museum and within a 5-minute walk of Green River. This 58-room, 3.5-star hotel has free breakfast, a full-service spa, and an indoor pool.
Free continental breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
All 58 rooms feature coffee makers, free local calls, and desks. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries.
At First Choice Inns at the Swell, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. You can put free parking to good use if you drive. Front-desk staff are standing by 24/7 to assist with any requests. This spa hotel also has free WiFi in public areas.
Property was worn down
Nothing
Dear guest, thanks so much for staying with us. We are sorry everything didn't seem to please you during your stay with us. Please let us know what we can do to offer up a 5-star experience next time! Hope to see you again!
Staff was very helpful.
Dear guest, thanks so much for your great review for us! We enjoyed having you stay, hope to see you again soon!
The location is good. Customer service can be improved. There are some many hotels near by. Some good ideas to attract more customers? One complain is the coffee on the front desk was very old. I had a cup, but had tummy ache later. It's ok to serve fresh coffeee in the afternoon for new guests, no?
Dear guest, thanks for your feedback. We are sorry, but it seems like you may have had some issues during your stay here, and for that we deeply apologize; that's very atypical of the guest experience we offer at our facility. Please know that we are working to improve daily. Hope to see you again soon on your next time through Green River!
The location next to the beautiful Green River was lovely! Friendly and courteous staff. Our dogs were welcomed, not simply tolerated. Loved it!
Dear guest, thanks so much for staying with us. We loved the fact that you thought your stay was brilliant and we hope to see you and your dogs again soon!
we booked on orbitz for $121.00 tax / didn't get a receipt as we left early and no one was at desk/ We were charged $176.00 and told that was senior discount! Aging property
Good
It was just a nice place
Dear guest, thanks for choosing the First Choice Inns at the Swell in Green River, UT. We are sorry to hear you felt the property wasn't up to your standards, as this feedback is quite atypical to what we're used to receiving from our guests. We work daily to improve our property and hope to see you again soon giving us another chance.