There was no coffee cups in the room. Only 1 elevator working
Room was not clean, coffee maker in room had used coffee in it, toilet was dirty, Ice maker not working, room safe broken, elevators not functioning, no hot water one of the days stayed. Half of the staff was awesome and friendly, other half was unpleasant. lobby area restroom has backed up toilets and vomit on floor. I will never stay here again.
Friendly staff, clean facilities.
The only issue was that there is no refrigerator in the rooms
They only had one elevator working! Not one person wearing a mask 😷 at this hotel. Had everyone crammed into elevator during this pandemic like sardines. When bringing to front desk attention. She basically said they couldn’t limit amount of people in elevator & if I didn’t like it take the stairs . Really 11 flights of stairs. Very rude. Sign also stating they couldn’t guarantee the hotel was sanitized .This hotel is not worth money. Needs renovation & new management.
Littered with beer bottles outside the hotel. Whiskey bottle in the parking garage. Restaurant was closed. Dim lit hallway.
Thank you for the great stay, the food, the service, and the staff.
All good here, nothing special either positively or negatively
Nice to be town town with eating options in walking distance
Check in took 25 minutes. Front desk woman who checked me in was incompetent. They need better traiig or better hiring practices.
paid for a upgrade room and got a simple room next to the elevater. not kool
It was a business trip to Midland. It seemed to be one of the nicer hotels in the town and everything went well.
Hotels are very very expensive in Midland (Texas) during the week. So I generally end up in a "so-so" hotel. The Double Tree is a radical upgrade for a very affordable price per day this week end. Glad that Hilton lowered the price for Saturday / Sunday.
Everything was perfect ! Awesome restaurant , great rooms and comfy bed! Can wait for another weekend getaway!
My Stay at the Doubletree by Hilton Midland plaza exceeded my expectations. friendly staff, clean room, and close by amenities made the stay a pleasant one. Complementary valet parking was much appreciated, given that there is not a lot of it in the surrounding areas. Highly recommended if you are staying in the Midland-Odessa Area.
I booked this hotel for a last minute business trip. Location was good. The staff was friendly and the customer service was good.
Boom time Midland for you. The price per quality ratio here is about as bad as it can get.
DoubleTree by Hilton Hotel Midland Plaza places you within a mile (2 km) of Museum of the Southwest and George W. Bush Childhood Home. This 262-room, 4-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Enjoy a bite to eat at 117 Eatery, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
All 262 rooms feature MP3 docks, coffee makers, and phones. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include video-game consoles, ironing boards, and desks.
At DoubleTree by Hilton Hotel Midland Plaza, guests enjoy features like an outdoor pool, a 24-hour gym, and a rooftop terrace. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a 24-hour business center.
There was no coffee cups in the room. Only 1 elevator working
Room was not clean, coffee maker in room had used coffee in it, toilet was dirty, Ice maker not working, room safe broken, elevators not functioning, no hot water one of the days stayed. Half of the staff was awesome and friendly, other half was unpleasant. lobby area restroom has backed up toilets and vomit on floor. I will never stay here again.
Friendly staff, clean facilities.
Thank you for your feed back. Hope to see you soon
The only issue was that there is no refrigerator in the rooms
Thank you for reaching out to us. We are not required to have refrigerators do to us having food onsite. But we are in the process of revisiting the supply for all rooms.
We continue to work on things with in the Hotel. After a year of pandemic and then an unforeseen Ice storm. We are in the process of trying to bounce back. Thank you for the feedback.
They only had one elevator working! Not one person wearing a mask 😷 at this hotel. Had everyone crammed into elevator during this pandemic like sardines. When bringing to front desk attention. She basically said they couldn’t limit amount of people in elevator & if I didn’t like it take the stairs . Really 11 flights of stairs. Very rude. Sign also stating they couldn’t guarantee the hotel was sanitized .This hotel is not worth money. Needs renovation & new management.
Littered with beer bottles outside the hotel. Whiskey bottle in the parking garage. Restaurant was closed. Dim lit hallway.
Thank you for the great stay, the food, the service, and the staff.
Thank you for staying with us. We will see you next time.
All good here, nothing special either positively or negatively
Thank you for the feed back. We hope to see you on your next trip to Midland.
Thank you so much for the feedback.
I am so sorry we did not meet your expectation. We have several projects that we have on the table to better the hotel. We are hoping to bounce back from Covid so that we can better the hotel for our guest.