Hotels in Middleburg

"The devil is in the details, or lack there of. When you pay a premium price you expect a premium experience. Unfortunately despite spending thousands of dollars for a two night stay, including spa services and dining, our experience was anything but premium. A few examples: (1) no working ice machines near our room; (2) too hot to sleep well - the temperature in our room never got below 70 even with the thermostat set in the 60s; (3) arrived 30min early for spa appointment but was brought back late which resulted in my facial getting cut short and an inability to enjoy spa amenities prior to service; (4) waited on hold for 45 min to get a table for breakfast only to have someone finally answer and tell us breakfast was ending in 5 min; (5) ordered in room dining and when we returned housekeeping had been through but left all the dirty dishes; (6) the service was SO slow at Harrimans- dinner took 2.5 hrs (it took over 30min just for our cocktails to arrive); (7) ordered the grand seafood tower for 2 at Harrimans - it arrived without the shrimp and king crab. Only after asking were we told they were out of king crab. Notably, the king crab is 1 of only 2 items that differentiates the grand seafood tower from the petite; (8) we ate indoors at Harrimans for breakfast and there were flies everywhere. I could go on but hopefully you get the gist. I will say the staff at the Salamander are phenomenal everyone is extremely kind and helpful! "