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Recent guest reviews

The property and staff were excellent. I stay at this hotel often when I am flying out of Dulles. I am always treated well. The problem this times was with Orbitz. Although it was clearly indicated on the website that I had a reservation and my credit card was charged, when I arrived, the hotel had no record of my registration. The staff were excellent in working with Orbitz. But it took over 20 minutes to check in. Someone at Orbitz really "dropped the ball." I hope my other reservations I made through Orbitz do not present similar problems on this trip.

Service to airport was great

The property was clean. This particular hotel had one of the earliest shuttles available, so that was a huge factor choosing it. When we checked out, they gave us a continental breakfast to go. It was very nice of them.

The breakfast was horrible

This was a nice enough place. My low score mostly reflects conflicting information about the shuttle return from the airport resulting in an overlong wait.

Outside room entrances on a snowy day was not very pleasant.

friendley staff

The staff was genuinely helpful and accommodating. Good breakfast with lights of options.

Gym could bigger. Location is key. Short bus ride to airport.

Hotel WiFi lacked strength to reach the room. Staff unable to resolve problem.

This is the third time we stayed at this location in the past 2.5 years. However this time, the stay was dissapointing, with an unclean room (hair visibly on the bed, counter, sink, bathtub, drawers), heavy dust inside closet and drawers, used toilet paper with none extra supplied. Hotel amenities like ice machime did not functuon and no replacements offered. All other room amenities were satisfactory for our stay.

Convenient

Very clean. Friendly staff. Beautiful property

Beds were comfortable, close to airport, free shuttle, close to shopping.

24 availability and shuttle service from the airport was very helpful since I was a stranded traveler

Good breakfast. Good parking. Easy acces to Dulles.

Very nice place. Great price.

This hotel is priced to attract customers looking for “deals” but be prepared for some unhygienic conditions, the stagnant green and brown water in the coffee maker was never changed since the prepandemic era. Expect to see some crawling friends around, this place looks attractive only from the outside but truth is on the inside.

very nice staff, perfect place to stay if you are catching a flight to Dulles

Nice and comfortable. Clean and safety 👌 I would recommend

Holiday Drive Sterling VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Best Western Dulles Airport Inn is located within a few miles (5 km) of Dulles Sportsplex and Center for Innovative Technology Complex. This 122-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 122 rooms have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.


Property features

Best Western Dulles Airport Inn features a gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.

Room options

Standard Room, 1 King Bed, Non Smoking, Microwave (1st Floor)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Double Beds, Non Smoking, Microwave (1st Floor)

2 Double Beds | Sleeps 4

Standard Room, 1 Double Bed, Non Smoking, Microwave

1 Double Bed | Sleeps 2

Guest reviews for Best Western Dulles Airport Inn

Everyone (42) Couples (8) Family (18)
2
Family

The property and staff were excellent. I stay at this hotel often when I am flying out of Dulles. I am always treated well. The problem this times was with Orbitz. Although it was clearly indicated on the website that I had a reservation and my credit card was charged, when I arrived, the hotel had no record of my registration. The staff were excellent in working with Orbitz. But it took over 20 minutes to check in. Someone at Orbitz really "dropped the ball." I hope my other reservations I made through Orbitz do not present similar problems on this trip.

By on May 7, 2022

Review comment responded on May 8, 2022

Thank you for the review. We are very sorry to hear about the issue with your reservation. Reservations normally shows up in our system when booked through online travel sites. However sometimes there can be problems related to technical issues on the travel sites, and has to be resolved by them. We hope apart from the reservation your stay went well. Thank you for choosing Best Western Dulles Airport Inn. We hope to welcoming you again next time.

5
Everyone

Service to airport was great

By , from Manchester on May 4, 2022

Review comment responded on May 6, 2022

Thank you for the review. We are very pleased that you had a great stay and enjoyed our shuttle service to the airport. Thank you for staying at Best Western Dulles Airport Inn. We hope to welcoming you again next time.

5
Family

The property was clean. This particular hotel had one of the earliest shuttles available, so that was a huge factor choosing it. When we checked out, they gave us a continental breakfast to go. It was very nice of them.

By on May 3, 2022

Review comment responded on May 6, 2022

Thank you for the review. We are very happy to learn that you had a great stay in our clean and comfortable room. Thank you for all the compliments on our shuttle service and the grab and go breakfast. Thank you for choosing Best Western Dulles Airport Inn. We hope to see you again next time.

3
Friends

The breakfast was horrible

By on Apr 1, 2022

Review comment responded on Apr 3, 2022

Thank you for the review. We are sorry and disappointed that you were not satisfied with the breakfast. We will look into improving the breakfast so our guests can enjoy. Thank you for staying at Best Western Dulles Airport Inn.

3
Partner Couples

This was a nice enough place. My low score mostly reflects conflicting information about the shuttle return from the airport resulting in an overlong wait.

By on Mar 18, 2022

Review comment responded on Mar 21, 2022

Thank you for the review. We are very sorry about long wait at the airport because of the conflicting information about shuttle. We do use shuttles from our sister hotels regularly and apologize that the right shuttle information wasn't clearly explained by our agents. We will use this feedback to work on our information and hope to avoid such confusions in the future. Thank you for choosing Best Western Dulles Airport Inn.

4
Family

Outside room entrances on a snowy day was not very pleasant.

By on Mar 13, 2022

Review comment responded on Mar 14, 2022

Thank you for the review. We are very sorry that you had difficulty getting to the room due to the snowy weather. We will make sure our maintenance staff are clearing the snow in a timely manner so it doesn't cause difficulty for any of our guests. Thank you for choosing Best Western Dulles Airport Inn. We hope to welcoming you next time.

5
Family

friendley staff

By on Feb 22, 2022

Review comment responded on Feb 27, 2022

Thank you for the review. We are happy that you were pleased with our friendly service, and enjoyed your recent stay with us. Thank you for choosing the Best Western Dulles Airport Inn.

4
Everyone

The staff was genuinely helpful and accommodating. Good breakfast with lights of options.

By , from Harrisonburg on Feb 22, 2022

Review comment responded on Feb 27, 2022

Thank you for the review. We are very happy that you enjoyed your stay with us and the breakfast as well. Thank you for the compliments. We hope to see you next time. Thank you for staying at Best Western Dulles Airport Inn.

5
Business Business

Gym could bigger. Location is key. Short bus ride to airport.

By on Feb 17, 2022

Review comment responded on Feb 20, 2022

Thank you for the review. We are happy that you enjoyed your stay, and the shuttle service. We appreciate the feedback on the gym. Thank you for choosing Best Western Dulles Airport Inn.

1
Everyone

Hotel WiFi lacked strength to reach the room. Staff unable to resolve problem.

By on Dec 9, 2021

Review comment responded on Dec 9, 2021

Thank you for the review. We are aware of the Wi-Fi issue and are currently working with the technical team to resolve the issue related to Wi-Fi signal. Thank you for choosing Best Western Dulles Airport Inn.

Best Western Dulles Airport Inn

45440 Holiday Drive, Sterling, VA 20166
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