After checking in at 10 pm we requested some towels, staff informed me that I have to pick them up from front office, then I went there and they don’t have towels! Excuse is no housekeeping at night. How come a hotel runs out of towels!
Very nice front office staff.
Quick service and clean rooms
It’s nice area.
i paid in full but they have not agreed with orbitz booking and requested 20 USD
I gave disappointing response to staff response that was rude. First she said one night stay allows you to have one key to the room only. I never heard that the number of keys to be issued is determined by the number of night stay. Later she issued two keys. Second she kept on insisting that the printed menu for restaurant was on the table left side which wasn’t there instead it was on the right side. Well, we go to hotel to relax and good response from the hotel staff. I didn’t experience good response.
Check in was quick, breakfast offered many options and free shuttle service starts at 4 am. Close to airport and convenient for overnight stay while traveling.
It would be benefitial to add a ramp for older visitors and for those carrying large suitcases. I witnessed an older lady with mobilty issues struggling getting to the 2nd floor. I also experienced issues with getting 2 suitcases up to the 2nd level. Additionally, the staff should have advised the older lady and myself that the levels are divided by even and uneven room numbers.
Inq
The property and staff were excellent. I stay at this hotel often when I am flying out of Dulles. I am always treated well. The problem this times was with Orbitz. Although it was clearly indicated on the website that I had a reservation and my credit card was charged, when I arrived, the hotel had no record of my registration. The staff were excellent in working with Orbitz. But it took over 20 minutes to check in. Someone at Orbitz really "dropped the ball." I hope my other reservations I made through Orbitz do not present similar problems on this trip.
Service to airport was great
The property was clean. This particular hotel had one of the earliest shuttles available, so that was a huge factor choosing it. When we checked out, they gave us a continental breakfast to go. It was very nice of them.
Best Western Dulles Airport Inn is located within a few miles (5 km) of Dulles Sportsplex and Center for Innovative Technology Complex. This 122-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and free local calls.
Best Western Dulles Airport Inn features a gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a computer station, express check-in, and express check-out.
After checking in at 10 pm we requested some towels, staff informed me that I have to pick them up from front office, then I went there and they don’t have towels! Excuse is no housekeeping at night. How come a hotel runs out of towels!
Very nice front office staff.
Thank you for the review. We are happy that you enjoyed your stay with the Best Western Dulles. Thank you for the compliments on our friendly reception staff. We hope to see you again next time. Thank your for choosing Best Western Dulles Airport Inn.
Quick service and clean rooms
Thank you for the review. We are very happy that you were able to relax in a clean and comfortable room. Thank you for great comments on our service and clean rooms. We hope to welcome you again next time. Thank you for choosing Best Western Dulles Airport Inn.
Thank you for the ratings. We will see you next time.
Thank you for the ratings.
It’s nice area.
Thank you for the review of your stay. We are pleased that you enjoyed your stay in a clean comfortable room. We hope to welcome you again next time. Thank you for staying.
Thank you for the ratings
i paid in full but they have not agreed with orbitz booking and requested 20 USD
Thank you for the review. The 20.00 that is requested at the time of check-in is only for the incidentals and gets released in 5-7 days or longer depending on the bank. Thank you for choosing Best Western Dulles Airport Inn. We hope to see you next time.
I gave disappointing response to staff response that was rude. First she said one night stay allows you to have one key to the room only. I never heard that the number of keys to be issued is determined by the number of night stay. Later she issued two keys. Second she kept on insisting that the printed menu for restaurant was on the table left side which wasn’t there instead it was on the right side. Well, we go to hotel to relax and good response from the hotel staff. I didn’t experience good response.
Thank you for the review. We are sorry and disappointed to hear about the poor service displayed by our staff member. We will discuss this issue directly with our staff and make sure that all guests receive great service. Thank you for staying.
Thank you for posting a review of your stay. We are sorry that there was no towels at front desk. This should not have happened. We always have enough towels in the housekeeping. We will meet with the staff and stress that this cannot happen. We hope you will give us another opportunity to improve your next stay with us. Thank you for choosing Best Western Dulles Airport Inn.