The property and staff were excellent. I stay at this hotel often when I am flying out of Dulles. I am always treated well. The problem this times was with Orbitz. Although it was clearly indicated on the website that I had a reservation and my credit card was charged, when I arrived, the hotel had no record of my registration. The staff were excellent in working with Orbitz. But it took over 20 minutes to check in. Someone at Orbitz really "dropped the ball." I hope my other reservations I made through Orbitz do not present similar problems on this trip.
Service to airport was great
The property was clean. This particular hotel had one of the earliest shuttles available, so that was a huge factor choosing it. When we checked out, they gave us a continental breakfast to go. It was very nice of them.
The breakfast was horrible
This was a nice enough place. My low score mostly reflects conflicting information about the shuttle return from the airport resulting in an overlong wait.
Outside room entrances on a snowy day was not very pleasant.
friendley staff
The staff was genuinely helpful and accommodating. Good breakfast with lights of options.
Gym could bigger. Location is key. Short bus ride to airport.
Hotel WiFi lacked strength to reach the room. Staff unable to resolve problem.
This is the third time we stayed at this location in the past 2.5 years. However this time, the stay was dissapointing, with an unclean room (hair visibly on the bed, counter, sink, bathtub, drawers), heavy dust inside closet and drawers, used toilet paper with none extra supplied. Hotel amenities like ice machime did not functuon and no replacements offered. All other room amenities were satisfactory for our stay.
Convenient
Very clean. Friendly staff. Beautiful property
Beds were comfortable, close to airport, free shuttle, close to shopping.
24 availability and shuttle service from the airport was very helpful since I was a stranded traveler
Good breakfast. Good parking. Easy acces to Dulles.
Very nice place. Great price.
This hotel is priced to attract customers looking for “deals” but be prepared for some unhygienic conditions, the stagnant green and brown water in the coffee maker was never changed since the prepandemic era. Expect to see some crawling friends around, this place looks attractive only from the outside but truth is on the inside.
very nice staff, perfect place to stay if you are catching a flight to Dulles
Nice and comfortable. Clean and safety 👌 I would recommend
Best Western Dulles Airport Inn is located within a few miles (5 km) of Dulles Sportsplex and Center for Innovative Technology Complex. This 122-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM. Order from room service to satisfy your hunger without leaving your room.
The 122 rooms have an array of amenities, including coffee makers, free newspapers, and free local calls. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also available.
Best Western Dulles Airport Inn features a gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
The property and staff were excellent. I stay at this hotel often when I am flying out of Dulles. I am always treated well. The problem this times was with Orbitz. Although it was clearly indicated on the website that I had a reservation and my credit card was charged, when I arrived, the hotel had no record of my registration. The staff were excellent in working with Orbitz. But it took over 20 minutes to check in. Someone at Orbitz really "dropped the ball." I hope my other reservations I made through Orbitz do not present similar problems on this trip.
Service to airport was great
Thank you for the review. We are very pleased that you had a great stay and enjoyed our shuttle service to the airport. Thank you for staying at Best Western Dulles Airport Inn. We hope to welcoming you again next time.
The property was clean. This particular hotel had one of the earliest shuttles available, so that was a huge factor choosing it. When we checked out, they gave us a continental breakfast to go. It was very nice of them.
Thank you for the review. We are very happy to learn that you had a great stay in our clean and comfortable room. Thank you for all the compliments on our shuttle service and the grab and go breakfast. Thank you for choosing Best Western Dulles Airport Inn. We hope to see you again next time.
The breakfast was horrible
Thank you for the review. We are sorry and disappointed that you were not satisfied with the breakfast. We will look into improving the breakfast so our guests can enjoy. Thank you for staying at Best Western Dulles Airport Inn.
This was a nice enough place. My low score mostly reflects conflicting information about the shuttle return from the airport resulting in an overlong wait.
Thank you for the review. We are very sorry about long wait at the airport because of the conflicting information about shuttle. We do use shuttles from our sister hotels regularly and apologize that the right shuttle information wasn't clearly explained by our agents. We will use this feedback to work on our information and hope to avoid such confusions in the future. Thank you for choosing Best Western Dulles Airport Inn.
Outside room entrances on a snowy day was not very pleasant.
Thank you for the review. We are very sorry that you had difficulty getting to the room due to the snowy weather. We will make sure our maintenance staff are clearing the snow in a timely manner so it doesn't cause difficulty for any of our guests. Thank you for choosing Best Western Dulles Airport Inn. We hope to welcoming you next time.
friendley staff
Thank you for the review. We are happy that you were pleased with our friendly service, and enjoyed your recent stay with us. Thank you for choosing the Best Western Dulles Airport Inn.
The staff was genuinely helpful and accommodating. Good breakfast with lights of options.
Thank you for the review. We are very happy that you enjoyed your stay with us and the breakfast as well. Thank you for the compliments. We hope to see you next time. Thank you for staying at Best Western Dulles Airport Inn.
Gym could bigger. Location is key. Short bus ride to airport.
Thank you for the review. We are happy that you enjoyed your stay, and the shuttle service. We appreciate the feedback on the gym. Thank you for choosing Best Western Dulles Airport Inn.
Hotel WiFi lacked strength to reach the room. Staff unable to resolve problem.
Thank you for the review. We are aware of the Wi-Fi issue and are currently working with the technical team to resolve the issue related to Wi-Fi signal. Thank you for choosing Best Western Dulles Airport Inn.
Thank you for the review. We are very sorry to hear about the issue with your reservation. Reservations normally shows up in our system when booked through online travel sites. However sometimes there can be problems related to technical issues on the travel sites, and has to be resolved by them. We hope apart from the reservation your stay went well. Thank you for choosing Best Western Dulles Airport Inn. We hope to welcoming you again next time.