The staff was extremely unhelpful and unaccommodating. The manager refused to let us store some baggage claiming we did not have a reservation for the next day (although we did and he was wrong). When I came back two days later (with a reserved room that they claimed I never had) I also asked for a late check-out as I had a toddler with me and a 10 hour wait until my flight but the staff would not allow claiming they were fully booked although there were a lot of empty rooms and that turned out to be an outright lie. The staff was very rude and would not accommodate in any way. What shocked us was the manager also. I’m a Hilton Gold member and I was never refused a late check out so this was quite shocking.
quiet and clean
Hotel is comfortable and the hot breakfast very good. We were disappointed that the hotel no longer peovides cookies or hot chocolate in the late afternoon. Also wish tha T Orbitz offerred the free longterm parking option that comes with reservations mede directly with the hotel.
Convenient, easy to get to
Really enjoyed how clean everything was especially the rooms since I am a nasal allergy sufferer. Loved the breakfast options as well, nice healthy choices. The water was nice and hot in the shower which is a plus when you have achy muscles. I was also impressed that everyone there kept social distancing perfectly, even the front desk counter was covered in protective shields! I didn't care for the prices of the snacks in the suite store. They were pricey but other than that very nice option. I also would like to see housekeeping done everyday that we are there and not having to call to ask for it everytime
Really friendly staff. Fouad at the front desk was very helpful and friendly.
Due to the shutdown if things couldn’t get the fullness of visit. Everything was closed or unavailable like pool gym free breakfast
Helpful front office staff member, who went above and beyond.
Room was clean. Breakast was awesome. Will definitely stay here again
The room was very clean and spacious, breakfast was very good.
Nice room, good breakfast, great customer service!
Good basic hotel experience. The hot breakfast was nice.
A convenient place to stay when travelling out of Dulles.
The room was great and convenient to the IAD.. the desk clerk was very helpful.
Hampton Inn & Suites Washington-Dulles International Airport is located within a few miles (5 km) of Dulles Sportsplex and Herndon Centennial Golf Course. This 170-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:00 AM.
All 170 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and wired Internet, along with 32-inch flat-screen TVs and pay movies. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are other standard amenities.
At Hampton Inn & Suites Washington-Dulles International Airport, guests have access to an indoor pool, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include coffee/tea in a common area, express check-out, and free newspapers.
The staff was extremely unhelpful and unaccommodating. The manager refused to let us store some baggage claiming we did not have a reservation for the next day (although we did and he was wrong). When I came back two days later (with a reserved room that they claimed I never had) I also asked for a late check-out as I had a toddler with me and a 10 hour wait until my flight but the staff would not allow claiming they were fully booked although there were a lot of empty rooms and that turned out to be an outright lie. The staff was very rude and would not accommodate in any way. What shocked us was the manager also. I’m a Hilton Gold member and I was never refused a late check out so this was quite shocking.
quiet and clean
Hotel is comfortable and the hot breakfast very good. We were disappointed that the hotel no longer peovides cookies or hot chocolate in the late afternoon. Also wish tha T Orbitz offerred the free longterm parking option that comes with reservations mede directly with the hotel.
We'll definitely be bringing back the cookies soon. We do offer Parking package through the Hilton site, or you can pay directly at the hotel. We offer long term parking for $40 weekly or $6 Daily. Hope to see you soon.
Convenient, easy to get to
Thank you!
Thank you for taking the time to review, hope to see you soon. Thank you,
Really enjoyed how clean everything was especially the rooms since I am a nasal allergy sufferer. Loved the breakfast options as well, nice healthy choices. The water was nice and hot in the shower which is a plus when you have achy muscles. I was also impressed that everyone there kept social distancing perfectly, even the front desk counter was covered in protective shields! I didn't care for the prices of the snacks in the suite store. They were pricey but other than that very nice option. I also would like to see housekeeping done everyday that we are there and not having to call to ask for it everytime
So happy to read your review, I'm so glad you enjoyed your stay. it's definitely been a rough year, but we are glad to share that we will soon be brining our Complementary hot breakfast back. Hope to see you soon.
Really friendly staff. Fouad at the front desk was very helpful and friendly.
Thank you for the review.
Due to the shutdown if things couldn’t get the fullness of visit. Everything was closed or unavailable like pool gym free breakfast
Thank you for the review!
Helpful front office staff member, who went above and beyond.
Thank you for the review.
Thank you for the review Franz, please let us know what we could have done better.