Location great, parking easy, front desk staff very friendly and helpful, room was great. One small complaint; towels were very bad! They were thin and like a cheap hotel towels.
All staff pleasant and helpful except for a single front-desk person. Younger woman with multi-colored hair checked me into a much smaller room than what was on orbitz. Didn't mention that, and didn't give the breakfast vouchers that were supposed to be part of the reservation. Generally she seemed uninterested/bored and possibly annoyed - not a great introduction to your otherwise excellent hotel. BUT, *Everyone* else was great - Mauricio got us in the correct room, and the other front-desk lady helped us on Sunday when we were asked for the breakfast vouchers. Room clean, pool great.
What did I like about the Westin in Reston? Everything!!! Very nice. Super comfortable beds. Top shelf accommodations and staff.
Great location, free parking, clean rooms, and friendly staff.
BEWARE -- they overbook rooms, so when I went to check in, despite having pre-paid weeks in advance, they refused me a room. Absolutely outrageous. I've stayed here in the past and found the rooms good. Yes they refunded my $450 room, and they found me a room about 10 minutes away but it was a seedy nasty $75 per night dump. They obviously had no excuse for this outrage except to blame *ME* for trying to check in so late (5:00pm) even though I had attempted to check in in-person around 11:30am. They even held my baggage behind the desk all day, so they clearly knew I was coming, they just didn't care. Unreal.
Close to the airport. Plenty of parking space. Excellent staff.
the breakfast was very good service is good too parking next to hotel is convene
This hotel was great, very clean and staff was friendly. They had free wine tasting in the lobby on one of the days. Loved it.
I liked the great parking and that it was close to everything.
Very clean, usable amenities and courteous staff. The rate was reasonable and there was enough flexibility with arrival and departure.
This hotel is relatively non expensive and close to Washington
Within a short walk of Reston National Golf Course, The Westin Reston Heights is within 2 miles (3 km) of Reston Town Center. This 191-room, 4-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Satisfy your hunger from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee each morning from 7:00 AM to 10:00 AM.
All of The Westin Reston Heights's 191 rooms are air-conditioned and have an array of amenities, including coffee makers, laptop-compatible safes, and phones. Guests can expect 37-inch LCD TVs with digital channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes. Ironing boards and desks are also standard.
At The Westin Reston Heights, guests have access to an indoor pool, free WiFi in public areas, and conference space. If you drive, put free parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, express check-out, and free newspapers.
Location great, parking easy, front desk staff very friendly and helpful, room was great. One small complaint; towels were very bad! They were thin and like a cheap hotel towels.
Thank you for staying with us.
All staff pleasant and helpful except for a single front-desk person. Younger woman with multi-colored hair checked me into a much smaller room than what was on orbitz. Didn't mention that, and didn't give the breakfast vouchers that were supposed to be part of the reservation. Generally she seemed uninterested/bored and possibly annoyed - not a great introduction to your otherwise excellent hotel. BUT, *Everyone* else was great - Mauricio got us in the correct room, and the other front-desk lady helped us on Sunday when we were asked for the breakfast vouchers. Room clean, pool great.
Hello, Thank you so much for your feedback. We are happy to hear that you had an overall pleasant experience at our hotel. We will be sure to address your concerns with the appropriate parties to ensure this does not happen again in the future. Thank you for choosing us and we look forward to seeing you again!
Thank you for staying with us. We appreciate your feedback!
Thank you for staying with us. We appreciate your feedback!
Thank you for staying with us. We appreciate your feedback!
What did I like about the Westin in Reston? Everything!!! Very nice. Super comfortable beds. Top shelf accommodations and staff.
Hello, thank you so much for your feedback. We are thrilled to hear you had a pleasant experience at our hotel! Thank you for choosing us and we look forward to serving you again.
Great location, free parking, clean rooms, and friendly staff.
Hello, we're so glad to hear that you enjoyed your stay with us. Thank you for your feedback and we look forward to seeing you again soon!
BEWARE -- they overbook rooms, so when I went to check in, despite having pre-paid weeks in advance, they refused me a room. Absolutely outrageous. I've stayed here in the past and found the rooms good. Yes they refunded my $450 room, and they found me a room about 10 minutes away but it was a seedy nasty $75 per night dump. They obviously had no excuse for this outrage except to blame *ME* for trying to check in so late (5:00pm) even though I had attempted to check in in-person around 11:30am. They even held my baggage behind the desk all day, so they clearly knew I was coming, they just didn't care. Unreal.
Hello, we deeply apologize for the less than pleasant experience that you had at our property. This is an extremely rare and unfortunate experience for both parties. We do hope that we get the opportunity to rectify this issue in the future.
Close to the airport. Plenty of parking space. Excellent staff.
Thank you for reviewing your recent stay. We are happy that you enjoyed your overall experience including our location, parking space and the friendliness of our associates. Thank you again for your review. We look forward to welcoming you back for another wonderful stay in the not-too-distant future.
Thank you for staying with us and providing your feedback. I will pass this along to our Housekeeping team.