Access to the beach was great. The pool area was awesome. The rooms were clean.
El hotel en si está limpio ! Pero no son nada amables ! Ni en la recepción, ni en los restaurantes, menos en la barra, les tienes que decir k te lleven la comida ! Cuando estás pagando aparte por los servicios! Al igual que esta aburrido ! No tienen nada de diversión , es más ni música tienen, y cuando quieres agarrar un tour, el que atiende se molesta por que le preguntas!
Very clean, little noice over day due to close airport .
The hallways and room was filled with bleach odor beyond anything expected. we had headaches and burning eyes. we asked for sheets that were not bleached and they said no we only have bleached. floor in room was gritty with dirt. the beach had 10 umbrellas only and basically said the rest were stolen or damaged. Highly recommend they replace some with our $1600.00 we dropped there! never again -
Lots of road construction and the hotel is very old , our air conditioner never got the room colder than 24 degrees Celsius
Elevators need proper maintainance. Staff not pleasant at all especially the lady at the breakfast entrance.
The pool area is very nice and so close to the beach. The staff were very friendly and helpful.
Everything was good thank you I’ll be back prontly
No room service during your stay. Can get dirty. Bathroom door no locks and glass not alot of privacy. Parking anywhere around the hotel you will have to pay. Add extra money for that. Use transit. They do serve breakfast but you will pay $30.00 per person. There are lots of eating spots in the area you can take advantage of. Instead if paying the high price.
Did not like valet parking 35 dollars a day. Long waits to get car, very crowded. No coffee pots in room and coffee place in hotel did not open til 630 went off site daily to get coffee early. No nightly activities. Restaurant only open for breakfast and hot food was Luke warm. Birds everywhere while eating outside!
This place has the worse customer service except the valet service they were amazing
Located in Mid Beach, Hotel Riu Plaza Miami Beach is adjacent to Miami Beach Boardwalk and within a 15-minute walk of popular sights like 41st Street. This 4-star resort has 284 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
Enjoy a bite to eat at Florida, the resort's onsite restaurant. Continental breakfast is offered for a fee each morning from 7:30 AM to 10 AM.
All 284 air-conditioned rooms provide safes, phones, and ironing boards. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries.
At Hotel Riu Plaza Miami Beach, guests enjoy features like an outdoor pool, a fitness center, and WiFi in public areas. Valet parking is available for USD 42.80 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this beach resort include a computer station, a terrace, and a garden.
Access to the beach was great. The pool area was awesome. The rooms were clean.
El hotel en si está limpio ! Pero no son nada amables ! Ni en la recepción, ni en los restaurantes, menos en la barra, les tienes que decir k te lleven la comida ! Cuando estás pagando aparte por los servicios! Al igual que esta aburrido ! No tienen nada de diversión , es más ni música tienen, y cuando quieres agarrar un tour, el que atiende se molesta por que le preguntas!
Very clean, little noice over day due to close airport .
The hallways and room was filled with bleach odor beyond anything expected. we had headaches and burning eyes. we asked for sheets that were not bleached and they said no we only have bleached. floor in room was gritty with dirt. the beach had 10 umbrellas only and basically said the rest were stolen or damaged. Highly recommend they replace some with our $1600.00 we dropped there! never again -
Dear Guest, First of all, we would like to thank you for sharing your experience with us. As a service minded hotel chain, it is really disappointing to find that you encountered inconveniences in our property as mentioned in your feedback and that it caused your vacation to be less pleasant. We would have appreciated to have heard about it while staying with us in order to take action and improve your stay, however please rest assured we will communicate all of your valuable feedback with our management team, as we are always looking for ways to improve the hotel and service, we give our guests. We hope that when returning to Miami, you will give us the opportunity to welcome you again at our resort. Have a great day, Hotel Riu Plaza Miami Beach Online Reputation Manager
Lots of road construction and the hotel is very old , our air conditioner never got the room colder than 24 degrees Celsius
Dear Guest, Many thanks for staying with us and sharing your valuable feedback. We would like to apologize that you felt disturbed by the construction works close to the hotel. Unfortunately, we cannot completely avoid the disturbance however we can assure you that we work hard in order to minimize the impact on our guests’ holidays. Rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. With our best hopes we remain, Hotel Riu Plaza Miami Beach Online Reputation Manager
Elevators need proper maintainance. Staff not pleasant at all especially the lady at the breakfast entrance.
Dear Guest, Thank you for your time in providing feedback about your recent stay with us. We are truly sorry for the disappointment and frustration you experienced during your recent visit at our Hotel Riu Plaza Miami Beach, as we pride ourselves on delivering a memorable hotel experience to our guests. For this reason, we are very sorry to know you found your stay to be lacking, and it seems to have let you down in a number of areas. This was certainly not our intention and we can assure you that the experience you encountered is not typical of our hotel and definitely does not meet our standards. We are reviewing your comments with our involved team internally in case our standards have not been fulfilled at some point. Feedback such as yours helps us in focusing on any failings to the standards we strive for. Again, our apologies for an unsatisfactory stay with us and we would like the opportunity to welcome you back to one of our worldwide available hotels in the near future and to provide a more superior experience proving that your unsatisfactory stay was an exception! With our best wishes we remain, Hotel Riu Plaza Miami Beach Online Reputation Manager
Estimado huésped, Le agradecemos que se haya tomado el tiempo de compartir con nosotros su experiencia sobre su reciente estancia en Miami. Para nosotros es muy importante la opinión de nuestros huéspedes, pues nos ayudan a identificar nuestras áreas de oportunidad y mejora. Lamentamos que ciertos aspectos de su estancia no hayan estado a la altura de sus expectativas. Aunque en estos momentos nuestros servicios se encuentran restringidos por el protocolo anti-covid, tenga la seguridad que tomaremos las medidas necesarias para perfeccionar nuestro servicio y seguir brindando experiencias memorables a todos nuestros huéspedes. Esperamos que nos dé la oportunidad de recibirle nuevamente y brindarles el servicio que siempre ha caracterizado a nuestra marca. Sinceramente, Hotel Riu Plaza Miami Beach Online Reputation Manager