While the room was clean and air-conditioned, the hotel did not meet expectations. First of all, it does not have an elevator, which I did not clearly see indicated before booking. Also, the hotel is on a super busy pedestrian street. It looks tranquil in the photographs, but at night, it is super loud and crowded. I was there on business and had to change hotels due to the noise. I notified the hotel that I was leaving and asked for a partial refund. The terms were non-refundable, but I hoped that, given the problems mentioned above, I could request a partial refund. The hotel refused. Just be aware of this before booking. I rarely leave a bad review, but this felt very disingenuous.