The bathroom wasn’t clean to expectation. There was hair in the tub and toilet.
The staff was wonderful and helpful especially Stephany with front desk clerk she was wonderful. She made it feel like home.
Good service all the way around just not the restaurant next door.
Disappointed that secure parking was not available and judging by the heavy security around the area it looked like a high risk place.
We did not stay! When we walked into the room, the smell was horrendous! I immediately checked out.
They were all really nice!
The front desk lasies were great. The shower was dirty, breakfast was lacking compard to others. Exercise room was hoorible. Equipment was not maintained.
Property was clean, gated parking, safe.
I've stayed in the La Quinta Airport a number of times. The property is convenient to the Airport, Graceland and a number of logistics facilities. I like that they provide secure parking for guests. The staff is also very helpful.
Shuttle driver not reliable to airport, but a nice front desk person went out of his way to transport my husband. They do not have pack n plays for children sleeping. They cited covid for this. I’d say that’s valid except that they still have a breakfast buffet. If we can share handles for opening an egg container, you can wipe down a pack n play to provide a safe sleep space for children.
Communication failure resulting in 45 minute wait for shuttle
Was not able to check in hotel gated staff who answered phone placed me on hold hung up multiple times requested mgr never got call back had to stay somewhere else was traveling with baby should not be charged for two rooms reserved called orbitz said had to call hotel got put on hold hung up on
Great service and a clean property.
The front desk was very helpful and cheerful. We had 7 customer service interactions on our trip and this was the only person who seemed to actually be happy and cheerful. The room was clean.
I wasn’t given my refund for my additional day I reserved I checked out a day early PITIFUL!
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland is located within a few miles (5 km) of Graceland and Methodist South Hospital. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
All 120 rooms provide washers/dryers, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are also available.
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland features a gym, free WiFi in public areas, and a business center. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out, laundry facilities, and an ATM.
The bathroom wasn’t clean to expectation. There was hair in the tub and toilet.
The staff was wonderful and helpful especially Stephany with front desk clerk she was wonderful. She made it feel like home.
Good service all the way around just not the restaurant next door.
Dear Katherine, We are happy to know that you had a great time at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager
Disappointed that secure parking was not available and judging by the heavy security around the area it looked like a high risk place.
Dear Mike, We are distressed to see your comments. Sincerely regret all the inconvenience. Our apologies. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager
We did not stay! When we walked into the room, the smell was horrendous! I immediately checked out.
Dear Rebecca, We really apologize for the bad experience that you left the hotel without staying. This is not an indication of how we normally do business, and I’m concerned with the quality of your experience. We have seriously taken note of the issues mentioned in the review and instructed the concerned departments/teams to take the required action immediately. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Hope you will reconsider. Sincerely, Hotel Manager
They were all really nice!
Hello Steven, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Sincerely, Hotel Manager
The front desk lasies were great. The shower was dirty, breakfast was lacking compard to others. Exercise room was hoorible. Equipment was not maintained.
Dear Gary, Thank you for your stay at our hotel, and for sharing the excellent experience you had during your stay with us. Though your overall stay was satisfactory, and you were impressed with our friendly staff, we are sorry for the inconvenience caused for the reasons as mentioned in the review. We will surely work on your observations, and assure the stay as expected. Please do visit us again. Sincerely, Hotel Manager
Property was clean, gated parking, safe.
Dear Luisa, Thank you so much for your amazing feedback. I’m so pleased that you found us a clean and safe place to stay and that you liked our gated parking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
Dear Jean , Thank you very much for such a great review! We work very hard to make everyone feel welcome. We want our guests to feel like our hotel is their home away from home, and family. I'm happy to see that you found our staff great. I will make sure to pass this on to them, so that they get the recognition they deserve that motivates them to continue delivering excellent customer service. You are most welcome to our hotel soon. Sincerely, Hotel Manager