Clean place. Check in took awhile, but young man checking me in did correct the issues.
What I like about the hotel is that it’s in a central location.
Close to the airport with several fuel options close by. Room was clean, staff was adequate. Secured gated parking is limited.
If i could give the property a Zero I would. Rooms were so filthy that i had placed our wet towels on the carpet to walk on. White stains on the dark carpet and walls, dust so thick on the baseboards and light fixtures that I thought it was frosted glass. Rusted fixtures in bathroom and tub was so plugged that it didn't drain in the morning. I was afraid we were going to leave with some kind of cooties or our car would be stolen. We were desperate late at night and the reviews looks good but I think their friends posted the good reviews. Next time...ONLY stay at the Guest House at Graceland. My family of 6 won't let me live down this hotel choice..2 rooms $309.
Staff was friendly but property and room needed a lot of improvement. Parking lot in total disrepair. Room remakes of smoke, even the bedding - everything we brought in was permeated with the smell when we left. Breakfast was hard boiled eggs that had been chopped and warmed. Interior lock/bolt on door was missing. Glad we had our watch dog with us or would not have stayed due to safety concerns.
It wasn’t very well maintained, but at least there were no insects.
Property not clean, continental breakfast was not appealing, nothing complete- like biscuits but no gravy or even butter available for them, and no choices.
We were going on cross country by road and wanted to visit Graceland. We have had good experiences with Laquinta before, that’s why we opted for it. When we got there, the reception lady was quite rude. Anything we asked , her reply was, it is what it is. Instead of guiding us properly for parking, she did not give us clear instructions etc. It’s a pet friendly hotel and we told her upfront that we are not traveling with a pet. The room she gave us had stains of animal poop on the carpet. The worst part was that the bed sheets were also stained with big stains of pee. Looks line nobody bothered to change the sheets when they were soiled. The towels also had holes in them. I have never used ripped up towels in my life. The breakfast was disappointing. The quality was so bad and the quantity was insufficient. Everyone in the breakfast room was saying that it was better to eat some real food outside. Overall it was a bad experience . I took pictures of the room and showed it to the reception lady in the morning. I hope the management will take serious note of these issues and do something about it. It’s ok to have pet friendly places but keep those rooms separate, especially when you’re told upfront that you are not carrying pets.
The staff was great. The beds were terrible, almost nothing delivers food to hotel and the pet friendly room was 2nd floor (hard if your dog needs a mignight potty break) They ran out of eggs and didnt replenish. Dryer in laundry was broken as was waffle maker.
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property was nice and clean. Our room was nice and clean, but my friends had another room , it was clean, but it had a bad smell.
Needlessly long check in despite a reservation and calling earlier in the day to confirm said reservation. Gross pieces of food in the lobby floor, food related liquids in elevator, and food in the 3rd floor hallway. A disgusting odor permeating the 3rd floor, and a worse smell in my room that was dealt with by running the air conditioner at maximum cold and highest fan speed. Dingy stained and too worn bed linens almost made me sleep in my work clothes. The bathroom was not clean, and sparing details, the toilet and seat were disgusting. Barking dogs...plural...across the hall early in the morning was atrocious. If my arrival were not in the wee hours, I would have left. I had a bad experience with La Quinta at a different location a couple of years ago...but this was worse. I will never book with La Quinta again...this Memphis site especially. If Wyndham were smart they'd bulldoze it, douse it all in flammable disinfectant, and set it ablaze. I considered asking for a refund, but I'd rather eat glass than deal with La Quinta ever again. It's La Quinta in general, not just this location near Graceland.
In an industrial area. Staff is not very friendly.
Both beds were dirty, blood on hand towel, whole in the ceiling from water damage and smelled like mold. Left after 10 mins and got a room somewhere else. Orbitz also refused to refund my money.
The bathroom wasn’t clean to expectation. There was hair in the tub and toilet.
The staff was wonderful and helpful especially Stephany with front desk clerk she was wonderful. She made it feel like home.
Located 2.5 mi (4 km) from Graceland, La Quinta Inn & Suites by Wyndham Memphis Airport Graceland is within a 10-minute drive of other popular attractions like Beale Street. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include washers/dryers, refrigerators, and microwaves.
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland features a gym, free WiFi in public areas, and a business center. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, laundry facilities, and an ATM.
Clean place. Check in took awhile, but young man checking me in did correct the issues.
What I like about the hotel is that it’s in a central location.
Dear Mary,Thank you for your review! We are so pleased to hear that you appreciate the central location of our hotel. We strive to make our guests' stays as convenient as possible. We hope you enjoyed your time with us and look forward to welcoming you back soon.Sincerely, Hotel Manager
Dear Marjorie,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
Close to the airport with several fuel options close by. Room was clean, staff was adequate. Secured gated parking is limited.
Dear Scott,Thank you for taking the time to share your experience with us. We're glad to hear that you found the room to be clean and the staff to be adequate. We apologize that the gated parking is limited. We continuously strive to provide the best level of service to our customers, and your feedback helps us improve. Thank you again for your review.Sincerely, Hotel Manager
Dear Thomas,Thank you for the 5-star rating. We strive for 100 percent guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you back to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager
If i could give the property a Zero I would. Rooms were so filthy that i had placed our wet towels on the carpet to walk on. White stains on the dark carpet and walls, dust so thick on the baseboards and light fixtures that I thought it was frosted glass. Rusted fixtures in bathroom and tub was so plugged that it didn't drain in the morning. I was afraid we were going to leave with some kind of cooties or our car would be stolen. We were desperate late at night and the reviews looks good but I think their friends posted the good reviews. Next time...ONLY stay at the Guest House at Graceland. My family of 6 won't let me live down this hotel choice..2 rooms $309.
Dear Kimberley,We apologize that your experience at our hotel was less than satisfactory. We strive to provide an enjoyable and comfortable stay for all of our guests and are deeply sorry that we were unable to do so for you. We take all customer feedback seriously and use it to improve our services. We hope that you can give us another chance in the future and that we can exceed your expectations. Thank you for bringing this to our attention.Sincerely, Hotel Manager
Staff was friendly but property and room needed a lot of improvement. Parking lot in total disrepair. Room remakes of smoke, even the bedding - everything we brought in was permeated with the smell when we left. Breakfast was hard boiled eggs that had been chopped and warmed. Interior lock/bolt on door was missing. Glad we had our watch dog with us or would not have stayed due to safety concerns.
Dear Tonja,We are sorry to hear that your stay with us was not pleasant. We strive to provide our guests with the best possible accommodations and apologize that we did not meet your expectations. We take all customer feedback seriously and will use your comments to improve our services and facilities. We hope you will give us another chance to show you the quality of service we are committed to providing. Thank you for bringing your concerns to our attention.Sincerely, Hotel Manager
It wasn’t very well maintained, but at least there were no insects.
Dear Lawrence,We're sorry to hear that you didn't enjoy your stay with us and that you found the hotel to be in poor condition. We take pride in our hotel and do our best to keep it clean and comfortable for all of our guests. We hope that you will consider staying with us again in the future.Sincerely, Hotel Manager
Property not clean, continental breakfast was not appealing, nothing complete- like biscuits but no gravy or even butter available for them, and no choices.
Dear Joy,We regret all the inconveniences you had with the stay. I can see why you were dissatisfied, and I apologize to you. I’m sorry that we failed to meet your expectations in so many ways. We take genuine pride in this hotel and believe that pride shows in everything we do most of the time. But we clearly let you down. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.Sincerely,Hotel Manager
Dear Andrew,Thank you for your feedback. We apologize for any delays you experienced during the check-in process, but we're glad to hear that our staff was able to address and resolve the issues promptly. We appreciate your understanding and hope you had a pleasant stay overall. We value your feedback and look forward to serving you again.Sincerely, Hotel Manager