The front desk was very helpful and cheerful. We had 7 customer service interactions on our trip and this was the only person who seemed to actually be happy and cheerful. The room was clean.
I wasn’t given my refund for my additional day I reserved I checked out a day early PITIFUL!
This is the second time ive stayed at this particular hotel on a visit to memphis. Its in an ok location, the rooms are clean, and the showers are hot. Its not the best place in the world but it gets the job done. I love the mexican restaurant next door. The only thing that was an issue this stay was the fire in the elevator upon arrival. No one was there to calm patrons, welcome guest or anything. I understand this is an issue thats out of anyones control though. There was a lady who was nice enough to check me in even though she was clearly off that day and just in the building for a meeting.
I’ve stayed there at least four times now. It’s the only place I want to stay when I fly in town. They are always very accommodating.
Great place to stay at and friendly staff. Good pricing as well.
it was okay, but there was a smell of smoke in the hallway, and that bothered us
Unfortunately we found and killed a cockroach in our bathroom as soon as we got in the room
The floor inside the room is dirty, the bed has seamen stains, the towels have other peoples hair stuck to them, there is no trashcan inside the room. The hallways have piles of dirt from outside chillin with the guests trying to grow plants on the carpet.
The airport is only minutes away and the Mexican Restaurant next door is delicious. The hotel's location offers easy access to all the sights and sounds of Memphis. That's the good...here's the bad: Behind the hotel is a cement processing plant which has cement trucks coming in and out in the middle of the night. I had to change rooms as the back up signals of the trucks and bull dozers was loud and intolerable. My first rooom needed some TLC. The AC was loud and would rattle as would the bathroom exhaust. The hotel is inexpensive and you get what you pay for. Staff was very nice and accommodating.
Lady at reception desk, even though we had paid for the room months before said sh wasn’t sure she had a room and we might have to be “transferred.” This is at 2:00 AM after flight delays.
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland is located within a few miles (5 km) of Graceland and Methodist South Hospital. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free continental breakfast is included with your stay.
All 120 rooms provide washers/dryers, microwaves, and refrigerators. Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls, ironing boards, and desks are also available.
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland features a fitness center, free WiFi in public areas, and a business center. You can take advantage of free parking, along with a free airport shuttle during limited hours. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include express check-out and laundry facilities.
The front desk was very helpful and cheerful. We had 7 customer service interactions on our trip and this was the only person who seemed to actually be happy and cheerful. The room was clean.
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
I wasn’t given my refund for my additional day I reserved I checked out a day early PITIFUL!
Dear Guest, We are extremely disappointed to see your comments. This is an unusual incident and our apologies. We will investigate this with the concerned department. Actions will be taken for the closure of the grievance as well as prevention from repetition. Request your understanding and support. Sincerely, Hotel Manager
Dear Guest, Thank you for staying with us. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager.
This is the second time ive stayed at this particular hotel on a visit to memphis. Its in an ok location, the rooms are clean, and the showers are hot. Its not the best place in the world but it gets the job done. I love the mexican restaurant next door. The only thing that was an issue this stay was the fire in the elevator upon arrival. No one was there to calm patrons, welcome guest or anything. I understand this is an issue thats out of anyones control though. There was a lady who was nice enough to check me in even though she was clearly off that day and just in the building for a meeting.
Dear Guest, Thank you for staying with us. We are happy to know our hotel is perfect as per your needed location.Satisfying our customers is our top priority and receiving reviews like this helps us stay motivated.We will take your suggestions into considerations. We hope you will recommend us to your friends and family. Sincerely, Hotel Manager.
I’ve stayed there at least four times now. It’s the only place I want to stay when I fly in town. They are always very accommodating.
Dear Guest, Thank you for staying with us. We are incredibly grateful that you took the time out to leave us this note. Our values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager.
Great place to stay at and friendly staff. Good pricing as well.
Dear Guest, Thank you for staying with us. We are pleased that to know that your experience was good in hotel and your good rating about our hotel .We take serving our guests very seriously and are very pleased that we met your needs so well. Sincerely, Hotel Manager.
it was okay, but there was a smell of smoke in the hallway, and that bothered us
Unfortunately we found and killed a cockroach in our bathroom as soon as we got in the room
Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.
The floor inside the room is dirty, the bed has seamen stains, the towels have other peoples hair stuck to them, there is no trashcan inside the room. The hallways have piles of dirt from outside chillin with the guests trying to grow plants on the carpet.
Thank you for leaving feedback. I will certainly need to look into these issues, so thank you for bringing it to my attention.
Hello Guest, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Sincerely, Hotel Manager