The room was not what was shown online. The check out time was an hour earlier than what was posted. The bathroom had a stench of feces, which seemed to be a plumbing issue. The room itself smelled of mildew. After complaining we were told “there’s nothing we can do.” The on-site restaurant was closed and the prices for mediocre snacks and meals were obscenely over priced. Definitely would not return as it was very disappointing.
Great experience. Good location and great amenities.
Not as advertised. No valet no help with luggage. Could not find elevators. Staff not helpful. Did not offer cookies. Had to go back and ask for them. Will not stay here again
Staff were fantastic. Room was clean and reasonably priced. Restaurant and event rooms were good.
Room clean check in went well staff was nice didn't check out there restaurants pleased with everything
Rooms are a bit small, but manageable. Everything else was great. Even the in hotel restaurant was affordable.
The staff at the front desk were extremely helpful.
The facility was very clean and nice. However the staff was not accommodating at all. At check in, the attendant didn’t even say hello or thank you. I’ve stayed at this hotel many time before and never had experienced this rude/awful services she didn’t even offer us (me and my kids) any cookies anf we have been given cookies every other time. The dinner I ate was horrendous. The ribs were cold and dry so I literally at a couple and didn't eat the rest. When the check was presented, the waiter actually removed the charge for the ribs which was great but then charged me for 2 kids milk ($7) when that should’ve been included with the meal. When I told him, he was not apologetic and just walked to the back to make the adjustments. When I payed the bill finally he didn’t apologize again. As I got back home, I also noticed a mysterious $40 charge from the Doubletree so I’m going to dispute that charge. Overall, it was not pleasant to stay there because of the horrible customer service. I’m in the customer service industry so I know how guests should be treated. I would not recommend this location to any friends/family and would never want to stay there again.
Told me city view and i had a brick wall to look at. Left an item by accident and the manager said they dont call the last person in the room, they wait till you call.
Nice Hotel, great location, Staff are nice but It looked like they need to help.
Great location and price. Tyson's shopping is within walking distance.
Clean and well-located. Service good. Comfortable room.
Doubletree by Hilton McLean Tysons places you within a 10-minute stroll of Tysons Corner Center and Tysons Galleria. This 316-room, 3.5-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a to-go breakfast is served for a fee each morning from 6 AM to 11 AM.
Doubletree by Hilton McLean Tysons's 316 rooms provide MP3 docks, refrigerators, and minibars. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include coffee makers, free weekday newspapers, and laptop-compatible safes.
Guests of Doubletree by Hilton McLean Tysons enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is USD 10.00 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, express check-in, and free newspapers.
The room was not what was shown online. The check out time was an hour earlier than what was posted. The bathroom had a stench of feces, which seemed to be a plumbing issue. The room itself smelled of mildew. After complaining we were told “there’s nothing we can do.” The on-site restaurant was closed and the prices for mediocre snacks and meals were obscenely over priced. Definitely would not return as it was very disappointing.
Great experience. Good location and great amenities.
Not as advertised. No valet no help with luggage. Could not find elevators. Staff not helpful. Did not offer cookies. Had to go back and ask for them. Will not stay here again
Dear Beverly, Thank you for choosing our hotel and taking the time to leave us your feedback. Please accept our apologies for the inconvenience you've experienced upon arrival. Kind Regards, Soo
Staff were fantastic. Room was clean and reasonably priced. Restaurant and event rooms were good.
Dear Guest, Thank you for choosing our hotel and taking the time to provide your feedback. It was our pleasure serving you during your stay and we look forward to your future visits. Best, Joel
Dear guest, We were disappointed to hear that the cleanliness of the room wasn't up to our normal standards. Our check out time is 12pm and our restaurant is open during the week for dinner. Thank you for your feedback. Best Regards, Soo