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Recent guest reviews

Like everything 👍

Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back

Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto

Very nice and relaxing place, the premises is well kept and had beautiful ocean views. The service and staff is excellent. What's annoying is to have to sign a check after every meal and in the bar for an all exclusive package. There were 2 restaurants one a buffet which has a small selection of food and lacks variety every night. The food is just average. Also dont know why they keep birds in cooped up in cages. Its not an attraction that people seem drawn to but cruel for the birds to be out of their natural habitat. Overall its a great city to see, very safe and family friendly

Beautiful place to stay and relax. Couldn't think of a nicer resort to stay in Mazatlan.

Everything was Awesome!!! Everyone was very nice!!! Loved the Hotel, Spa, and Pool site...

Everyone was real nice. We was confused with towel cards. The drawer in the room smelled bad. Room smelled musty. Shower didn't work one night. Time share people asaid 1 and half hour and it was 3. Still disappointed that we didn't get refund on our first missed day because of flight cancelation.

We’ve stayed at all-inclusive resorts all over the Caribbean and Mexico. This resort had great pools, especially the infinity pool. We also, loved the spa with the water circuit treatment (tip: the sister resort offers the same spa treatments at half price, but has no water circuit). Had a junior suite which was quite roomy. However, there was construction right outside our bedroom which was noisy and woke us up in the morning. Restaurants have very limited food choices. The beds need new mattresses. The beach is too rocky to go swimming. Even though it’s all-inclusive, the entire resort runs on tips.

bad food. trapped in elevator twice. restaurants take a long time to serve.

We love this place, very clean attention to details, excellent food, very friendly staff

Regresamos a mazatlan a Este hotel, sin duda el mejor hotel, sus instalaciones hermosas, su personal muy amable y atento. Aunque el hotel esta lejos del centro, el hotel tiene un autobus que te lleva del hotel emerald bay a el hotel hermano pueblo bonito mazatlan, donde esta el restaurant Angelos riquisimo!

Just came back from a 6-night stay at this hotel. My family and I loved it. Our check-in and check-out were quick and efficient. Francia who helped us at check-in was awesome. She is so courteous and attentive. The master suites are so roomy and we had a beautiful view of the ocean. Having two bathrooms available was great traveling with kids. We had plenty of room to spread out. The hotel is very large and there are golf cart shuttles that drive guests around. If you forgot to bring any toiletries or want something to snack on, there are two mini marts that are well stocked. Our kids had a lot of fun at the pool and the beach. There are shallow areas for the non-swimmers. We paid for the all-inclusive option and had a great experience in all of the restaurants including room service. As all-inclusive guests, you are able to eat at all of the restaurants at Emerald Bay (including room service and poolside restaurants) and the restaurants available at the other Pueblo Bonito hotel in Mazatlan. There is a shuttle that drives back and forth between the two hotels every hour. We have stayed at other hotels in Mazatlan in the past, but we were blown away with this hotel. We would recommend it 100%.

Beautiful resort. The rooms are spacious. Great food at all the restaurants. I love going to this resort.

very nice hotel and staff, beautiful grounds and pool areas

Ave Ernesto Coppel Campana 201 Mazatlan SIN

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Cerritos within 2 miles (3 km) of Witches Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within a few miles (5 km) of other popular sights such as Mazatlan International Center. This 378-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

There are ample dining options with 5 onsite restaurants, including La Cordeliere, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 378 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are also standard.


Property features

Awarded Travel & Leisure 500 status in 2020, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.

Room options

Master Suite

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 6

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Everyone (21) Couples (17) Family (13) Friends (8) Other (1)
5
Family

Like everything 👍

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Thanks for your comments. It will be a pleasure to assist you again. Best regards.

5
Family Partner Couples

Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back

By on Apr 17, 2021

Review comment responded on Apr 17, 2021

We really appreciated your comments, It will be a pleasure to assist you again. Best Regards.

5
Family

Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto

By , from California on Sep 8, 2020

Review comment responded on Sep 9, 2020

Estimada Betty, ¡Gracias por alojarse con nosotros! Su opinión y calificación es muy importante para nosotros. Esperamos tener la oportunidad de volver a superar sus expectativas. Saludos Cordiales

5
Everyone

By on Jul 14, 2020

Review comment responded on Jul 15, 2020

Dear guest, on behalf of the staff and management of Pueblo Bonito Golf & Spa Resorts we appreciate your time to share with us your vacation experience from your recent stay. We hope to be part of your vacation plans in the future and continue to meet your expectations. Best regards from Pueblo Bonito Resorts.

5
Everyone

By on Nov 15, 2019

Review comment responded on Nov 27, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

4
Everyone

By on Nov 15, 2019

Review comment responded on Nov 27, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

5
Everyone

By on Jun 19, 2019

Review comment responded on Jun 19, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

4
Everyone

Very nice and relaxing place, the premises is well kept and had beautiful ocean views. The service and staff is excellent. What's annoying is to have to sign a check after every meal and in the bar for an all exclusive package. There were 2 restaurants one a buffet which has a small selection of food and lacks variety every night. The food is just average. Also dont know why they keep birds in cooped up in cages. Its not an attraction that people seem drawn to but cruel for the birds to be out of their natural habitat. Overall its a great city to see, very safe and family friendly

By , from USA on Jan 11, 2019

Review comment responded on Jan 11, 2019

Dear Karish, we thank you for taking the time to share your vacation experience through this platform. We are very happy to know that you had a pleasant stay and that our staff did everything possible to make you feel like home. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.

5
Everyone

Beautiful place to stay and relax. Couldn't think of a nicer resort to stay in Mazatlan.

By on Oct 2, 2018

Review comment responded on Oct 2, 2018

Thank you for sharing your kind review regarding your stay at Pueblo Bonito Emerald Bay. We are so happy that everything was perfect and you really enjoyed all about the brand. We gladly look forward to welcome you back and serve you as you deserve. Best regards

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Ave Ernesto Coppel Campana 201, Mazatlan, SIN 82110
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