It’s absolutely beautiful, and the upkeep is amazing. I did not like that people are able to save spots for days/weeks at a time by the pool. I understand you want to keep your returning guests happy, but I am also a returning guest and found it next to impossible to be able to sit by the adult pool the entire week we were there because people were tipping the staff to hold their spots.
Its the worst option in Mazatlan, don't ever consider it
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Like everything 👍
Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back
Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto
Very nice and relaxing place, the premises is well kept and had beautiful ocean views. The service and staff is excellent. What's annoying is to have to sign a check after every meal and in the bar for an all exclusive package. There were 2 restaurants one a buffet which has a small selection of food and lacks variety every night. The food is just average. Also dont know why they keep birds in cooped up in cages. Its not an attraction that people seem drawn to but cruel for the birds to be out of their natural habitat. Overall its a great city to see, very safe and family friendly
Beautiful place to stay and relax. Couldn't think of a nicer resort to stay in Mazatlan.
Everything was Awesome!!! Everyone was very nice!!! Loved the Hotel, Spa, and Pool site...
Everyone was real nice. We was confused with towel cards. The drawer in the room smelled bad. Room smelled musty. Shower didn't work one night. Time share people asaid 1 and half hour and it was 3. Still disappointed that we didn't get refund on our first missed day because of flight cancelation.
We’ve stayed at all-inclusive resorts all over the Caribbean and Mexico. This resort had great pools, especially the infinity pool. We also, loved the spa with the water circuit treatment (tip: the sister resort offers the same spa treatments at half price, but has no water circuit). Had a junior suite which was quite roomy. However, there was construction right outside our bedroom which was noisy and woke us up in the morning. Restaurants have very limited food choices. The beds need new mattresses. The beach is too rocky to go swimming. Even though it’s all-inclusive, the entire resort runs on tips.
bad food. trapped in elevator twice. restaurants take a long time to serve.
We love this place, very clean attention to details, excellent food, very friendly staff
Regresamos a mazatlan a Este hotel, sin duda el mejor hotel, sus instalaciones hermosas, su personal muy amable y atento. Aunque el hotel esta lejos del centro, el hotel tiene un autobus que te lleva del hotel emerald bay a el hotel hermano pueblo bonito mazatlan, donde esta el restaurant Angelos riquisimo!
Located in Cerritos within 2 miles (3 km) of Witches Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within a few miles (5 km) of other popular sights such as Cerritos Beach. This 378-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.
Free continental breakfast is served each morning from 8:00 AM to 11:00 AM. There are multiple options for onsite dining with 5 restaurants, including La Cordeliere, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.
The 378 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are also standard.
Awarded Travel & Leisure 500 status in 2021, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
It’s absolutely beautiful, and the upkeep is amazing. I did not like that people are able to save spots for days/weeks at a time by the pool. I understand you want to keep your returning guests happy, but I am also a returning guest and found it next to impossible to be able to sit by the adult pool the entire week we were there because people were tipping the staff to hold their spots.
Its the worst option in Mazatlan, don't ever consider it
Dear guest, on behalf of the staff and management we truly apologize for any inconvenient you have witnessed during your recent stay in our resort. By posting and sharing your comments anonymously you would not allow us to perform a proper follow up and improve our services. We hope we have the opportunity to make things right and offer the service you are lookign for. Best regards.
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Cualquier detalle estamos a sus órdenes. Saludos cordiales.
Like everything 👍
Thanks for your comments. It will be a pleasure to assist you again. Best regards.
Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back
We really appreciated your comments, It will be a pleasure to assist you again. Best Regards.
Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto
Estimada Betty, ¡Gracias por alojarse con nosotros! Su opinión y calificación es muy importante para nosotros. Esperamos tener la oportunidad de volver a superar sus expectativas. Saludos Cordiales
Dear guest, on behalf of the staff and management of Pueblo Bonito Golf & Spa Resorts we appreciate your time to share with us your vacation experience from your recent stay. We hope to be part of your vacation plans in the future and continue to meet your expectations. Best regards from Pueblo Bonito Resorts.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.
Hello Ms Kimberly, on behalf of Pueblo Bonito Resorts we are grateful for your review. In reference to your comments adult pool is the smallest pool so the amount of pool furniture is less than the other 2 pools, even so we will follow up and investigate the possible situation of holding spots by our personnel. Best regards from the staff and management.