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Recent guest reviews

It’s absolutely beautiful, and the upkeep is amazing. I did not like that people are able to save spots for days/weeks at a time by the pool. I understand you want to keep your returning guests happy, but I am also a returning guest and found it next to impossible to be able to sit by the adult pool the entire week we were there because people were tipping the staff to hold their spots.

Its the worst option in Mazatlan, don't ever consider it

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Like everything 👍

Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back

Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto

Very nice and relaxing place, the premises is well kept and had beautiful ocean views. The service and staff is excellent. What's annoying is to have to sign a check after every meal and in the bar for an all exclusive package. There were 2 restaurants one a buffet which has a small selection of food and lacks variety every night. The food is just average. Also dont know why they keep birds in cooped up in cages. Its not an attraction that people seem drawn to but cruel for the birds to be out of their natural habitat. Overall its a great city to see, very safe and family friendly

Beautiful place to stay and relax. Couldn't think of a nicer resort to stay in Mazatlan.

Everything was Awesome!!! Everyone was very nice!!! Loved the Hotel, Spa, and Pool site...

Everyone was real nice. We was confused with towel cards. The drawer in the room smelled bad. Room smelled musty. Shower didn't work one night. Time share people asaid 1 and half hour and it was 3. Still disappointed that we didn't get refund on our first missed day because of flight cancelation.

We’ve stayed at all-inclusive resorts all over the Caribbean and Mexico. This resort had great pools, especially the infinity pool. We also, loved the spa with the water circuit treatment (tip: the sister resort offers the same spa treatments at half price, but has no water circuit). Had a junior suite which was quite roomy. However, there was construction right outside our bedroom which was noisy and woke us up in the morning. Restaurants have very limited food choices. The beds need new mattresses. The beach is too rocky to go swimming. Even though it’s all-inclusive, the entire resort runs on tips.

bad food. trapped in elevator twice. restaurants take a long time to serve.

We love this place, very clean attention to details, excellent food, very friendly staff

Regresamos a mazatlan a Este hotel, sin duda el mejor hotel, sus instalaciones hermosas, su personal muy amable y atento. Aunque el hotel esta lejos del centro, el hotel tiene un autobus que te lleva del hotel emerald bay a el hotel hermano pueblo bonito mazatlan, donde esta el restaurant Angelos riquisimo!

Av. Ernesto Coppel Campana 201 Mazatlán SIN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Cerritos within 2 miles (3 km) of Witches Beach, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within a few miles (5 km) of other popular sights such as Cerritos Beach. This 378-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free continental breakfast is served each morning from 8:00 AM to 11:00 AM. There are multiple options for onsite dining with 5 restaurants, including La Cordeliere, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 378 rooms feature kitchenettes with refrigerators, microwaves, and stovetops. 32-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are also standard.


Property features

Awarded Travel & Leisure 500 status in 2021, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Master Suite

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 6

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Everyone (21) Couples (4) Family (8) Friends (4)
4
Family Partner Couples

It’s absolutely beautiful, and the upkeep is amazing. I did not like that people are able to save spots for days/weeks at a time by the pool. I understand you want to keep your returning guests happy, but I am also a returning guest and found it next to impossible to be able to sit by the adult pool the entire week we were there because people were tipping the staff to hold their spots.

By on May 3, 2022

Review comment responded on May 4, 2022

Hello Ms Kimberly, on behalf of Pueblo Bonito Resorts we are grateful for your review. In reference to your comments adult pool is the smallest pool so the amount of pool furniture is less than the other 2 pools, even so we will follow up and investigate the possible situation of holding spots by our personnel. Best regards from the staff and management.

1
Family

Its the worst option in Mazatlan, don't ever consider it

By on Jul 27, 2021

Review comment responded on Sep 8, 2021

Dear guest, on behalf of the staff and management we truly apologize for any inconvenient you have witnessed during your recent stay in our resort. By posting and sharing your comments anonymously you would not allow us to perform a proper follow up and improve our services. We hope we have the opportunity to make things right and offer the service you are lookign for. Best regards.

3
Family with small children

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By on May 24, 2021

Review comment responded on May 28, 2021

Cualquier detalle estamos a sus órdenes. Saludos cordiales.

5
Family

Like everything 👍

By on Apr 25, 2021

Review comment responded on Apr 25, 2021

Thanks for your comments. It will be a pleasure to assist you again. Best regards.

5
Family Partner Couples

Great customer service Spa is Fabulous even trough Covid they give us a great experience. beautiful, not only the spa all trough the hotel Can’t wait to be back

By on Apr 17, 2021

Review comment responded on Apr 17, 2021

We really appreciated your comments, It will be a pleasure to assist you again. Best Regards.

5
Family

Todo estuvo excelente , el servicio la comida , los trabajadores , todo todo todo al 100, súper recomendable , yo regreso pronto

By , from California on Sep 8, 2020

Review comment responded on Sep 9, 2020

Estimada Betty, ¡Gracias por alojarse con nosotros! Su opinión y calificación es muy importante para nosotros. Esperamos tener la oportunidad de volver a superar sus expectativas. Saludos Cordiales

5
Everyone

By on Jul 14, 2020

Review comment responded on Jul 15, 2020

Dear guest, on behalf of the staff and management of Pueblo Bonito Golf & Spa Resorts we appreciate your time to share with us your vacation experience from your recent stay. We hope to be part of your vacation plans in the future and continue to meet your expectations. Best regards from Pueblo Bonito Resorts.

5
Everyone

By on Nov 15, 2019

Review comment responded on Nov 27, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

4
Everyone

By on Nov 15, 2019

Review comment responded on Nov 27, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 1, 2019

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Av. Ernesto Coppel Campana 201, Mazatlán, SIN 82110
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