- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
- Registered guests are the only ones allowed in guestrooms.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No rollaway or extra beds are available.
- Noise-free rooms can't be guaranteed.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
4.0 out of 5.0
4.2
out of 5
"Good!"
See all 73 reviews
This hotel is most popular for:
Recent guest reviews
We’ve stayed at all-inclusive resorts all over the Caribbean and Mexico. This resort had great pools, especially the infinity pool. We also, loved the spa with the water circuit treatment (tip: the sister resort offers the same spa treatments at half price, but has no water circuit). Had a junior suite which was quite roomy. However, there was construction right outside our bedroom which was noisy and woke us up in the morning. Restaurants have very limited food choices. The beds need new mattresses. The beach is too rocky to go swimming. Even though it’s all-inclusive, the entire resort runs on tips.
bad food. trapped in elevator twice. restaurants take a long time to serve.
We love this place, very clean attention to details, excellent food, very friendly staff
Regresamos a mazatlan a Este hotel, sin duda el mejor hotel, sus instalaciones hermosas, su personal muy amable y atento. Aunque el hotel esta lejos del centro, el hotel tiene un autobus que te lleva del hotel emerald bay a el hotel hermano pueblo bonito mazatlan, donde esta el restaurant Angelos riquisimo!
Just came back from a 6-night stay at this hotel. My family and I loved it. Our check-in and check-out were quick and efficient. Francia who helped us at check-in was awesome. She is so courteous and attentive. The master suites are so roomy and we had a beautiful view of the ocean. Having two bathrooms available was great traveling with kids. We had plenty of room to spread out. The hotel is very large and there are golf cart shuttles that drive guests around. If you forgot to bring any toiletries or want something to snack on, there are two mini marts that are well stocked. Our kids had a lot of fun at the pool and the beach. There are shallow areas for the non-swimmers. We paid for the all-inclusive option and had a great experience in all of the restaurants including room service. As all-inclusive guests, you are able to eat at all of the restaurants at Emerald Bay (including room service and poolside restaurants) and the restaurants available at the other Pueblo Bonito hotel in Mazatlan. There is a shuttle that drives back and forth between the two hotels every hour. We have stayed at other hotels in Mazatlan in the past, but we were blown away with this hotel. We would recommend it 100%.
Beautiful resort. The rooms are spacious. Great food at all the restaurants. I love going to this resort.
very nice hotel and staff, beautiful grounds and pool areas
Cons: some parts of the hotel look like ruins. This hotel was top notch 10-15 years ago but now it looks not taken care of. the tiles look faded from sun,outdated. Bathrooms at the pools are just few and you always wait in line. the worst are chairs at the pool. They are broken and you have to be lucky to find them. If you come earlier to reserve, the staff will take it away along with any personal belongings if you leave some. You will pick it up from towel service. Umbrellas are placed in holes on the ground so you can never move them to adjust. Beach is dirty and small. There are only 10 chairs at the beach! There are only 2 choices of sit down restsurants and always lines to get it. Pros: good food and drinks. Edgar at bistro was very helpful!
Awesome.. More than I expected. This survey is asking form more information than I need to add. only complaint is this survey
Booked this property after extensive research. The place exceeded my expectations in every respect. However, I did learn a few things from the few malcontents who dinged this property in their reviews. 1. If you are not receiving the level of service you want, you are not tipping enough. Yeah, yeah, I realize you paid for an "all inclusive." Don't be cheap. The staff that serve you depend on tips for their survival. They are people just like you and I with kids, families, and responsibilities. Try leaving a $20 tip for dinner and see what happens the next time you come in. I guarantee you will get more than your money's worth in the end. You people who complain about having to sign the bills, shame on you. The bills are to show you the value of what you receive. Don't be a deadbeat. Tip accordingly. 2. The towel system is a one for one exchange. The hotel has to do this because people keep stealing their towels. Yes. They are very nice towels but don't be a thief. 3. Yes. They sell time shares of this place. However, they are not aggressive about it. If you are not interested, learn to say no.
Overall the hotel/timeshare is beautiful. The grounds are a step above any all-inclusive to which I've been. The stone work is made to look ancient, the abundant plants are well-maintained, and the pools are clean and beautiful. An oddity we noticed was that they pipe in bird noises via hidden speakers. Strange, considering there are real birds around. The buffet dining had overall good food. I am lactose intolerant and there still were plenty of choices. Some dishes were excellent, but some had a lot of salt. I figured that with the high humidity, it is a necessity to get enough sodium in your diet. The room was spacious and clean, and well cleaned daily. There was a smoker somewhere near us though, and the smoke would permeate the room at times. Service was either exceptional or we were ignored, although mostly exceptional. Even at the buffet, they would put your napkin in your lap for you and get you drinks before you went to get food. Nightly entertainment was virtually non-existent. One night they had a mariachi band play during dinner and then a few dancers came out for a bit but that was it.
Service was great hotel very clean and colorful swimming are very nice . my compliments to the hotel workers on there service I would go back again and again.
We loved the place, staff was excellent, will be back soon!
We had a great time last Thanksgiving at this Pueblo Bonito. The resort is excellent. Just Mazatlan does not offer that much. So we spent all time in the resort.
Hotel was very nice, however, staff at the front desk were lacking customer service skills but the people working the bars at the pools and serving drinks were excellent! We both got sick but it is still to be determined what made us sick, the pillows weren't the best but you can call the front desk and request new ones, the food was pretty good, we also wish the fridge was stocked with water which it isn't unless you walk to the Deli onsite and purchase the bottled water yourself. Probably won't go there again but that is because we like the gulf side better than the pacific side. Also, the beach was awesome to walk on! There is a cafe called Surfs up about 1 mile walk down the beach that we checked out and it was pretty good if your looking to get off the resort without going into town!
The decor is very authentic and beautiful. It has an hacienda feel with a victorian mix.
We stayed at the Pueblo Bonito Emerald Bay for a family vacation on Aug 13-17 2014. Its a beautiful LARGE beach hotel, located about 10-12 km far from downtown Mazatlan, so you won't find anything within a walking distance. It has 2 or 3 restaurants, and the food is really good there, but not so good on the snack bars. The food and drinks are expensive so you should go for the all inclusive plan which will take care of everything, tips included. Although you will feel compelled to tip the waiters for their remarkable service (just 1 or 2 exceptions). Be prepared to walk long distances, because the hotel is about 1.2 km across. They have golf carts to take you and your luggage from here to there, but you will have to wait for them 15-20 minutes, or call ahead. The swimming pools are great, they even have an adults only pool for people who want to read or take a nap, no music or volleyball tournaments there. The beach is not so good, really rocky. Didn't try the spa or gym, but looked fancy. I've been to Mazatlan at least 20 times, and there is a lot of things to do and see, so I would recommend to rent a car and go out, don't just stay there.
the best vacation of my life by far exceeded all my expectations, I wish every time you stay at the same hotel.
People were friendly, food was great, great service, and in overall much better than other hotels near by.
This Hotel is without a doubt the best Hotel in Mazatlan, your home away from home. Unlimited luxury, excellent staff service at all times. We would deffinitely recommend the All Inclusive Meal Plan is a must and less expensive than if you pay the meals, snacks and drinks all day long. We will return soon.
Hotel highlights
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
- Spa
Located within a mile (2 km) of Mazagua Aquatic Park, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is within 2 miles (3 km) of Cerritos Beach. This 378-room, 4-star resort welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa. It's also close to Witches Beach and Mazatlan International Center.
Dining
Relish the international cuisine at La Cordeliere, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.
Rooms
The 378 air-conditioned rooms feature kitchenettes with refrigerators, microwaves, and stovetops. Guests can enjoy WiFi and satellite TV. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, ceiling fans, and safes are other standard amenities.
Property features
Awarded Conde Nast Gold List status in 2013, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a fitness center, and a spa tub.
Guest reviews for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive
beautiful pools
Everyone
We’ve stayed at all-inclusive resorts all over the Caribbean and Mexico. This resort had great pools, especially the infinity pool. We also, loved the spa with the water circuit treatment (tip: the sister resort offers the same spa treatments at half price, but has no water circuit). Had a junior suite which was quite roomy. However, there was construction right outside our bedroom which was noisy and woke us up in the morning. Restaurants have very limited food choices. The beds need new mattresses. The beach is too rocky to go swimming. Even though it’s all-inclusive, the entire resort runs on tips.
Everyone
bad food. trapped in elevator twice. restaurants take a long time to serve.
Review comment
Moisés Vázquez. responded on Nov 10, 2017
Dear guest, we apologize in advance for any issue that may have arisen during your staying with us, we kindly ask you for another opportunity to assist you as you deserve. Best regards.
very nice hotel breath taking views
Everyone
We love this place, very clean attention to details, excellent food, very friendly staff
Review comment
Moisés Vázquez. responded on Oct 17, 2017
Dear Mary on behalf of our personnel we thank you for choosing Pueblo Bonito and we appreciate this feedback as well as your comments, best regards.
el mejor hotel de mazatlan !
Everyone
Regresamos a mazatlan a Este hotel, sin duda el mejor hotel, sus instalaciones hermosas, su personal muy amable y atento. Aunque el hotel esta lejos del centro, el hotel tiene un autobus que te lleva del hotel emerald bay a el hotel hermano pueblo bonito mazatlan, donde esta el restaurant Angelos riquisimo!
Review comment
Moisés Vázquez. responded on Aug 31, 2017
Estimada Karen le damos las gracias por hospedarse con nosotros y agradecemos por compartir sus comentarios y experiencia en nuestras instalaciones, esperamos continuar siendo sus anfitriones vacacionales, saludos cordiales.
one of our best beach vacations ever!
Everyone
Just came back from a 6-night stay at this hotel. My family and I loved it. Our check-in and check-out were quick and efficient. Francia who helped us at check-in was awesome. She is so courteous and attentive. The master suites are so roomy and we had a beautiful view of the ocean. Having two bathrooms available was great traveling with kids. We had plenty of room to spread out. The hotel is very large and there are golf cart shuttles that drive guests around. If you forgot to bring any toiletries or want something to snack on, there are two mini marts that are well stocked. Our kids had a lot of fun at the pool and the beach. There are shallow areas for the non-swimmers. We paid for the all-inclusive option and had a great experience in all of the restaurants including room service. As all-inclusive guests, you are able to eat at all of the restaurants at Emerald Bay (including room service and poolside restaurants) and the restaurants available at the other Pueblo Bonito hotel in Mazatlan. There is a shuttle that drives back and forth between the two hotels every hour. We have stayed at other hotels in Mazatlan in the past, but we were blown away with this hotel. We would recommend it 100%.
Review comment
Moisés Vázquez. responded on Jul 26, 2017
Dear guests, on behalf of the staff and management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future and will continue to meet your expectations, best regards.
beautiful resort
Everyone
Beautiful resort. The rooms are spacious. Great food at all the restaurants. I love going to this resort.
Everyone
very nice hotel and staff, beautiful grounds and pool areas
outdated hotel, rooms with ants, dirty beach,
Everyone
Cons: some parts of the hotel look like ruins. This hotel was top notch 10-15 years ago but now it looks not taken care of. the tiles look faded from sun,outdated. Bathrooms at the pools are just few and you always wait in line. the worst are chairs at the pool. They are broken and you have to be lucky to find them. If you come earlier to reserve, the staff will take it away along with any personal belongings if you leave some. You will pick it up from towel service. Umbrellas are placed in holes on the ground so you can never move them to adjust. Beach is dirty and small. There are only 10 chairs at the beach! There are only 2 choices of sit down restsurants and always lines to get it. Pros: good food and drinks. Edgar at bistro was very helpful!
Everyone
Awesome.. More than I expected. This survey is asking form more information than I need to add. only complaint is this survey
great place to recharge
Everyone
Booked this property after extensive research. The place exceeded my expectations in every respect. However, I did learn a few things from the few malcontents who dinged this property in their reviews. 1. If you are not receiving the level of service you want, you are not tipping enough. Yeah, yeah, I realize you paid for an "all inclusive." Don't be cheap. The staff that serve you depend on tips for their survival. They are people just like you and I with kids, families, and responsibilities. Try leaving a $20 tip for dinner and see what happens the next time you come in. I guarantee you will get more than your money's worth in the end. You people who complain about having to sign the bills, shame on you. The bills are to show you the value of what you receive. Don't be a deadbeat. Tip accordingly. 2. The towel system is a one for one exchange. The hotel has to do this because people keep stealing their towels. Yes. They are very nice towels but don't be a thief. 3. Yes. They sell time shares of this place. However, they are not aggressive about it. If you are not interested, learn to say no.
Dear guest, on behalf of our staff and management we thank you for your words and your comments regarding our services and facilities. Best regards from Pueblo Bonito.