Americas Best Value Inn2.0 out of 5.0
Recent guest reviews
My girlfriend, niece and grand daughter stayed at this hotel on the way to the beach on May 28, 2017. When we got home and check the bank account, I noticed an extra charge of $50. I called to ask why and was told by the manager (Mike) that a housekeeper had seen a white dog in their room. They did NOT have a pet of any kind with them. When I tried to explain this to Mike he was very rude and called me a liar. And refused to refund my $50. He was also very rude to my girlfriend when she called to explain that she didn't have a pet. I was also told they found pet hair in the room. By the pictures I will share you will see that the room doesn't look like it had been cleaned in a month.
Some of these reviews are probably a little too harsh on this place. Here are a few things that I think are a fair assessment between the fair critical assessment & the overly critical. Firstly a few good points. We stayed here Saturday night & the Hotel was not overly crowded & it was quite. From my experiences a quite Hotel on a Saturday night is a good thing. It's literally right off the Highway, close to a restaurant & gas station. The Wifi worked well for our purposes but you probably won't be streaming Hi Def. shows or quickly downloading. The breakfast is okay, nothing to boast about. The fruit was fresh & there was a small variety to choose from such as bread, muffins, cereal, juice, coffee & Tea. Now for a few things that could be better. The man behind the desk was a bit of a harsh personality but definitely not the tyrant that others described him as. I certainly would not classify him as professional either. He was not rude to me but was interested in a very lengthy conversation about lot's of things that I wasn't quite as interested in. As for the room & rate: the room was very dated but the place appeared to be clean & I certainly didn't see any insects. The rate I felt was a little high for the amenities offered, being right around the eighty dollar range for double bed, 3 people & non-smoking. Overall, I'm not disappointed & if your looking for a place to stay I don't think this is a bad option for an overnighter.
Worse hotel ever, wifi sucks, poor management, roaches and spiders, please look for another hotel to sleep at, telephone was dirty and didn't work, there was no towels, tissue, napkins, had burn wholes in the bed
This was my first stay at this chain of hotels. The lobby was very nice and modern. The attendant working the counter was nice but seemed more interested in the guys hanging out by the front entrance who were drinking. When we got up to our room, it "looked" really nice. On closer inspection, the room had black mold growing around the entire window. The wall paper was even peeling, exposing even more black mold. I didn't bother to switch rooms because the attendant probably wouldn't have cared and we were already unpacked in the room. We didn't eat the breakfast there, and when we checked out, I didn't even tell the morning attendant about the mold because she was very unfriendly. I did contact corporate, but I could only get a response through facebook and they said someone would contact me but no one ever did. I do not recommend staying here, even if the rate is good (which it was).
I can see how the receptionist might come off as rude, but really he just wants to work quickly and efficiently to get you situated. Within 5 minutes of getting to our room, he came by and gave us a set of key cards for the room next door, saying that the TV in our current room wasn't getting a signal. He brought me an extra towel for the third person in our party when I asked. The next morning, he saw me admiring the roses he'd grown outside and told me to take one. He saw that I was traveling by motorcycle, so he very quickly made a travel box out of a water bottle to keep the flower safe in my saddlebag. Room: quiet, away from the street, bathroom fan is kind of loud. At first glance, the bathroom might look dirty, but it's really just the walls and ceiling that are old, and paired with old lighting.
The desk clerk was very rude and yelled at me and told me to listen when I clearly have a hearing problem. I would not recommend this to my worst enemies. I would not even stay there after being treated like that.
Pulled off I-40 late Saturday night, too tired to drive further safely. We checked in late and exhausted. Front desk clerk had no personality at all. Not glad to see us, not helpful, did bare minimum; (i think we must have disturbed his sleep or TV show.) We asked price and then about AAA or Senior discounts, he grunted "The price is the price." Too tired to continue, we just took it. When we got to the room and opened the door, the room was hot and humid.... we turned on the AC and fell into bed. The photos we took when we woke up hardly capture the run down state of the room and one has to wonder about the entire facility. In our opinion, charging full price for such a ill-kept run down facility is NOT the "Best Value in America." When checking out at 8 am, we noticed the 'FREE Breakfast' sign and asked the clerk about it, he shrugged and nodded "Over there.". Breakfast was nothing more than brown bananas, poorly stocked cereal and a few mismatched assortment of breads in a dark room that had the chairs still on the tables upside down... Not exactly welcoming anyone for breakfast. Makes you wonder how long the two inches of cereal, in the two plastic containers have been sitting in there... Because if the bananas were a guide, quite a while! We opted after seeing the unused "breakfast" room, and the ill-kept condition of our room, to find breakfast elsewhere. The only silver lining was the bed was comfortable and the air conditioner worked great.
I would suggest checking out the motel 8 across the street, at least they advertised a "Hot Breakfast". I have never seen a continental breakfast so lacking....a rotten banana, 3 other small, old fruit...instant oatmeal..coffee, and that was it. As I was leaving with just a cup of coffee, I decided to check out and was having trouble seeing where to sign, saying that I didn't bring my glasses; I was berated because I came to sign something without bringing my glasses. I responded that I didn't know I would be signing anything....could not believe it...don't stay here!
Okay, visiting USA on a solo holiday in June 2016. I had stayed in Nashville, Atlanta and at a few motels. My review is based on a solo traveller and just needing the basics, room, bed, chair, fridge, tv, onsuite. My personal experience is that the ABVI at Marion is fine, sure it's not a 5 star place and may be a bit old, but its functional and I stayed for a few nights over the weekdays and a weekend. Why did I stay here, well I was going to the Red White and Bluegrass Festival at Morganton and arrived a few days earlier to have a look around the area. The room was clean, (i had a non-smoker room) serviced each day, there was a laundry room where I could clean my clothes, and the pool was a nice relax at the end of a warm day. The Manager [Manzukh] was fine and helpful with anything. I know he had a couple of tough days when the cleaning staff didn't turn up and he had to service the rooms (it's a small country town area, these things happen), and he tries to keep on top of the maintenance. Previous reviewers had some bad experiences, however in general I found my stay okay. You've got to put my review into perspective, I just wanted a base to stay while touring around the area, I just needed the basics, and the ABVI at Marion provided that. There is a Walmart just down the road going into Marion and I got some food etc there and kept in the fridge and heated up in the microwave, there was also a coffee machine in the room, so along with the TV, it was fine for me. I went to Shelby to visit the Earl Scruggs Centre which was a great museum of an icon legend, and Morganton itself was a nice town. The Red White and Bluegrass Festival was great and I went for some nice walk/hikes close by in the Pisgah Forest. Hope that helps
My mother and I booked this hotel through Expedia on a last minute overnight trip. I am a consistent Trip Advisor checker before I book anywhere, but we were in a hurry so it didn't cross my mind. The lobby smelled musty when I checked in. It is an old hotel but an open window might have helped. I stood in line and read all the fees for pets and smoking signs as I waited. I was surprised that the only form I had to fill out was almost no bigger than a bookmark. It was late afternoon but the clerk looked extremely tired or under the influence. We got our room and it was a little musty. We propped open the door as we unloaded and then wiped everything down with clorox wipes. The air was turned on the minute we opened the door and it took almost two hours for the air to kick in. We tried to be patient and ended up calling the front desk. The young man answered and immediately came to our room. He arrived and the air started working. He was perfectly polite and helpful. Old unit, no worries, but it was uncomfortable for the first few hours. Property was decently quiet, but we propped a chair against the door for safety. Some of the door frame wood didn't look like it would hold if someone wanted in bad enough. We sat down to read the reviews on Trip Advisor and were floored. Terrible review, after terrible review. I noticed that people were really angry about some mystical third party fee that was charged to their card. I checked my bank account, and sure enough, the fee was there. $11 and from a Days Inn. I was staying at Americas Best and I didn't give Days Inn permission to charge my card. Days inn is mentioned nowhere on their paperwork. There was no mention of it at check in. Thirty seconds was all it would have taken. I decided to handle it in the morning. We slept through the night, and the bed was comfortable. Upon checkout, I went to talk to the same clerk about the fee. He put a paper on the desk advising about the $11 fee and wanted me to sign it. I refused to sign and took a copy of the paper to give to my bank, as well as a copy of the form I signed when I checked in. He immediately went on the defense and was ready to do battle. All I wanted was an explanation as to why I wasn't advised of it, and a chance to be heard. The only thing he seemed to want to do was overpower me in the conversation. When he threw his finger up in my face I decided that I had had enough. I told him that I was a customer and he was being disrespectful. All he wanted to do was argue and show me that they only get sixty something dollars a night. I could tell he had been through this battle over and over so he had his speech ready. I finally had enough and walked out. An hour later I got a phone call from the hotel and I declined it. I have never been treated this way before. I am completely blown away that anyone would speak to their customers this way, and over eleven dollars. I'm not paying his fees for him to be listed on Expedia. If it wasn't for Expedia I would never have stayed at this crummy little hotel. Do your research and stay elsewhere. We should have slept in our car in the Walmart parking lot. Lesson learned. I will be calling my bank tomorrow to report unauthorized charges.
- Free continental breakfast
- Free parking
- 24-hour front desk
Americas Best Value Inn places you within a 10-minute drive of McDowell County Courthouse and McDowell County Public Library. The 58 rooms at this motel include refrigerators, microwaves, and coffee makers. Lucky Strike Gold and Gem Mine is also a short drive away.
Free continental breakfast is included with your stay and awaits you each morning.
Americas Best Value Inn's 58 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Guests can expect to find TVs with cable channels. Free local calls, ironing boards, and desks are also available.
At Americas Best Value Inn, guests have access to features like a seasonal outdoor pool. You can put free parking to good use if you drive. The 24-hour front desk has staff always at the ready.
Reviews from Trip Advisor
0% of guests recommend this hotelTotal of 36 reviews