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Recent guest reviews

Nice clean room, comfortable bed. But the shower didn't turn all the way on, water still ran out the spigot. A refrigerator in the room would have been nice and the swimming pool was closed for repair.

Pros: Rooms clean. Bed perfect. Nice looking pool. No odors. Cons: Slow TV. No microwave in room. Staff overwhelmed with calls and computer issues. Long time to check in. Breakfast buffet is meager.

heated pool was ice cold, jauccuzi was not working at all. beds and bedding were very comfortable. food was very good.

instead of staying 3 nights, we manage to get through one night. This place is not et Crown Plaza standards at all. a scheduled renovation is way past due. the whole place is way turned down from the lobby to elevators, hallway to the room

Hotel itself was decent. Room left a little to be desired but I wouldn't complain if the price of the room was about $30 cheaper.

It was acceptable Our stay was very short. But we are happy. The room was clean and quiet.

Tired and heavily worn rooms. Faulty heat control. Room smelled of smoke.

Gave me a room without a window! It was dirty. Ceiling was peeling off. Shower had mold.

Revolving door isn't very "automatic". It goes by itself halfway, then you have to push while it yells at you to " move forward". Pool was icy cold, hot tub was too hot. Elevator wasn't working right when we arrived. Fixed later.

We had to leave a day early because my husband was sick. Of course you can't get your money back which i don't think is great for a hotel to do. Everything was very expensive and when we checked in the staff wasn't very friendly.

Very nice hotel beautiful lobby with indoor swimming pool and gym. Very friendly staff

Silly hotel policy -- base cost estimate assume 1 guest only. A wife, a child, etc will incur an extra fee. What a gouge. Check-in was fine, room was fine. Public spaces of hotel were dirty. Elevators, hallways needed to be vacuumed and trash removed. meeting room area had sticky floors and filthy rest rooms. Disappointment overall.

The room was a good size, but overall quality wasn't quite what I'm used to at the other brand I usually stay at. It was slightly outdated and some of the furniture seemed to have a bit of damage, but it's really nothing that would stop me from staying there again. It was about 5 minutes from my client and 15 minutes from the airport, with lots of restaurants and shopping nearby.

Over Priced for what it was and don't [plan on ever staying there again unless nothing else is available near Madison

We were not impressed with our hotel stay. We were visiting colleges and wanted a centrally located hotel. Location was fine but the room was very small and seemed older and in need of updates. Very basic. The complimentary shampoo, conditioner & lotion had been used and the caps were even full of old dried up residue. I would not stay at this hotel again. Not a horrible experience... just not the quality worth spending my money on.

Quite surprised at how nice this hotel really is. I haven't stayed at a Crowne Plaza for some years because they seem to care about their hotels. Only stayed here because friends were already booked. Will defininately stay here again.

Experience was excellent Temperature of rooms seemed to fluctuate, but staff was accommodating and helpful

I had paid extra for the breakfast buffet. The buffet was delicious but they made it known to leave gratuity. There were two people including me and I was without a drink several times. When I left I saw my waitress hanging with the front desk staff. There is no complimentary breakfast, so I paid. No place for me to get water myself. SECOND I went up to my room to nap with my Do not Disturb sign up. It was 10am and check out in noon. Housekeeping ignored the sign and knocked and came in. I live in the same town and was testing it for a big group. They wont be going there.

E Washington Ave Madison WI

Hotel highlights

  • Walking distance to East Towne Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

East Towne Mall is a short stroll from Crowne Plaza Hotel Madison, and other popular attractions like Madison Area Technical College are within a couple of miles (3 km). This 226-room, 3.5-star hotel welcomes guests with a restaurant, an indoor pool, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

Guests can expect to find free WiFi and 37-inch a flat-screen TV with cable channels. Beds are dressed in pillow menus and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include a coffee maker, a safe, and a phone.


Property features

Guests of Crowne Plaza Hotel Madison have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

King 1 | Sleeps 2

Standard Room

King 1 | Full 1 | Sleeps 2

Guest reviews for Crowne Plaza Hotel Madison

Everyone (13) Couples (5) Business (6) Family (5) Other (2) Friends (1)
5
Partner Couples

Nice clean room, comfortable bed. But the shower didn't turn all the way on, water still ran out the spigot. A refrigerator in the room would have been nice and the swimming pool was closed for repair.

By on Sep 3, 2019

Review comment responded on Sep 10, 2019

Thank you for sharing your experience we appreciate the feed back. We look forward to welcoming you back soon on your next visit to Madison.

3
Everyone

Pros: Rooms clean. Bed perfect. Nice looking pool. No odors. Cons: Slow TV. No microwave in room. Staff overwhelmed with calls and computer issues. Long time to check in. Breakfast buffet is meager.

By on Jul 2, 2019

Review comment responded on Jul 11, 2019

Dear Guest, Thankyou for sharing your experience with us, we appreciate the feed back. We apologize for the inconveniences that you experienced at check in and are working to improve our check in process. We will share your comments with our team members so that we can improve upon our services.

4
Everyone

By on Apr 30, 2019

Review comment responded on May 1, 2019

Thank you for taking the time to share your experience during your stay at the Crowne Plaza Madison. We appreciate the business and look forward to welcoming you back in the near future. Safe travels

2
Everyone

By on Dec 5, 2018

Review comment responded on Dec 10, 2018

Dear Anonymous, Thank you for taking the time to leave feedback for our hotel. I am sorry you didn't have a good experience and hope you will stay with us again in the future so we can show you this unsatisfactory stay was an exception. Best Regards, Michelle W.

5
Everyone

heated pool was ice cold, jauccuzi was not working at all. beds and bedding were very comfortable. food was very good.

By on Dec 3, 2018

Review comment responded on Dec 4, 2018

Dear Anonymous, Thank you for taking the time to leave feedback from your recent stay with us. I am delighted to hear you enjoyed the bed and the food. I do apologize that the whirlpool was out of order during your stay and the pool felt cold. I will follow up with the Chief Engineer to see how we can correct both of these issues as soon as possible. We sincerely hope you will allow us the opportunity to have you as our guest in the future.

1
Everyone

instead of staying 3 nights, we manage to get through one night. This place is not et Crown Plaza standards at all. a scheduled renovation is way past due. the whole place is way turned down from the lobby to elevators, hallway to the room

By , from IL on Sep 4, 2018

Review comment responded on Sep 19, 2018

Dear Sasha, I am so sorry your stay with us did not meet your expectations. It is true that the property is ready for a renovation, which is scheduled to begin in the next two months. By next summer we will have a totally updated hotel with chic modern design. We truly hope you will come stay with us again and we can have another opportunity to have you as our guest. Thank you for the valuable feedback.

3
Everyone

Hotel itself was decent. Room left a little to be desired but I wouldn't complain if the price of the room was about $30 cheaper.

By on Jun 13, 2018

Review comment responded on Jun 20, 2018

Thank you for taking the time to tell us about your recent stay. I would like to apologize for the current condition of our rooms. We are in the process of making several changes and updates throughout the hotel in order to provide a fresher, more comfortable stay to all our guests. We do hope to have an opportunity to serve you again soon during your future travels to Madison.

4
Everyone

It was acceptable Our stay was very short. But we are happy. The room was clean and quiet.

By on May 12, 2018

Review comment responded on May 14, 2018

Thank you for taking the time to tell us about your recent stay. We look forward to seeing you again soon during your future travels to Madison.

2

madison business

Everyone

Tired and heavily worn rooms. Faulty heat control. Room smelled of smoke.

By , from texas on Dec 7, 2017

Review comment responded on Jan 23, 2018

Thank you for telling us about your recent stay with us. I am sorry to hear that your stay with us was anything but perfect. We are making several updates and changes throughout the hotel to make our guests more comfortable. We look forward to serving you again soon.

1

awful

Everyone

Gave me a room without a window! It was dirty. Ceiling was peeling off. Shower had mold.

By , from new york, ny on Jul 10, 2017

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