Check in was fast and smooth.
It's in a safe area, the staff were nice and so are the rooms
Very friendly staff.
This is one of the better hotels in this area. Check in process was quite slow I'm guessing they are short staffed like everyone else.
The room was very clean. The staff was friendly. The pool was great. The only downfall was that there was a sign that said to go to the front desk for pool towels, but they were all out. And our room only had three bath towels for four people.
The front desk woman was very friendly and courteous. Checked in at 10:30pm and she was back at the desk the next morning. best breakfast I ever had at a HIE. We left a package by accident and when we called, they were courteous and offered to ship to us. Thanks to all.
The property overall from the outside looked inviting, well lit, it felt safe. The rooms were spacious and the beds were comfortable. The hotel surely had some down sides, there was a clear leak in the ceiling right in front of the check in desk. Based on the staining the leak was not new, the floor behind the check in desk was missing. There was furniture creating a blockade to the desk. The night check in person had a name tag, other than that I wouldnt have known he worked there. The morning person had no name tag. The breakfast was not great, it was hot which was nice but there were a number of pieces "out of order", the pancake machine, the drink machine, the bagels were very hard. When we got into the room the thermostat was not lit and not working, the local controls on the PTAC unit worked but the unit seemed under sized to the room and it was very warm when we walked in and took a long time to cool the room down. The faucets were not correct to the sinks, they were so close to the back wall water poured out all over the counter and you had no choice but to touch the inside of the sink to wash your hands. The soap holders in the shower were a clever addition; however the soap bottles clearly needed to be removed and the unit cleaned as there was black slimy substance all over the holder. We had to utilize the pull out couch and there were linens in the room; however they looked very unkempt and did not appear clean.
Upon walking through the doors of the hotel a mold mildew smell was noted. I assumed it was just the lobby but the room also held the same same strong smell. I was told a flood was the cause for the smell but it was being taken care of. Inhaling mold spores is dangerous and the fact my health wasn't a factor is disappointing. I'm very disappointed in this hotel and Orbitz for not putting people health first.
The staff were amazing. Kind, incredibly friendly. We were there for a funeral and their kindness helped. The breakfast staff were fantastic, we even got pics with them. The room was nice. The foldout bed was absolutely terrible. It was mostly springs with little padding, and it was ripped and stuck to the springs. There were four very bright lights in the bathroom, which had a large mirror doubling that light, and a single on/off switch controlling them all. The first night I went and turned those lights on, I was still seeing spots the next day. The door return was so loose it slammed shut, LOUDLY, every time we forgot to ease it closed. It was the staff that made the stay memorial.
Front desk staff was too busy eating pizza to do her job. Poor demeanor. Too bad, the hotel itself is fine other than advertising tv channels that are actually not available.
The staff was friendly and always available. They were kind enough to shred some documents for me and give me directions. The location is great because it is on the main street with plenty of places to eat and shopping.
The lady at checkin was very kind and efficient. The staff at breakfast was very attentive. The room is exactly what we requested..
Hotel staff was very friendly and helpful. WiFi worked well. Great place to stay - we’ll stay here again.
Quiet hotel and clean. The only downside was the chair in our room was broken. The staff was very courteous and friendly.
Holiday Inn Express Hotel & Suites Warner Robins North West, an IHG Hotel places you within a 10-minute drive of Houston Medical Center and The Big Peach Antiques Mall. This hotel has 88 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 9:00 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, phones, and ironing boards.
Guests of Holiday Inn Express Hotel & Suites Warner Robins North West, an IHG Hotel enjoy a 24-hour gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.
Check in was fast and smooth.
It's in a safe area, the staff were nice and so are the rooms
Very friendly staff.
This is one of the better hotels in this area. Check in process was quite slow I'm guessing they are short staffed like everyone else.
The room was very clean. The staff was friendly. The pool was great. The only downfall was that there was a sign that said to go to the front desk for pool towels, but they were all out. And our room only had three bath towels for four people.
The front desk woman was very friendly and courteous. Checked in at 10:30pm and she was back at the desk the next morning. best breakfast I ever had at a HIE. We left a package by accident and when we called, they were courteous and offered to ship to us. Thanks to all.
The property overall from the outside looked inviting, well lit, it felt safe. The rooms were spacious and the beds were comfortable. The hotel surely had some down sides, there was a clear leak in the ceiling right in front of the check in desk. Based on the staining the leak was not new, the floor behind the check in desk was missing. There was furniture creating a blockade to the desk. The night check in person had a name tag, other than that I wouldnt have known he worked there. The morning person had no name tag. The breakfast was not great, it was hot which was nice but there were a number of pieces "out of order", the pancake machine, the drink machine, the bagels were very hard. When we got into the room the thermostat was not lit and not working, the local controls on the PTAC unit worked but the unit seemed under sized to the room and it was very warm when we walked in and took a long time to cool the room down. The faucets were not correct to the sinks, they were so close to the back wall water poured out all over the counter and you had no choice but to touch the inside of the sink to wash your hands. The soap holders in the shower were a clever addition; however the soap bottles clearly needed to be removed and the unit cleaned as there was black slimy substance all over the holder. We had to utilize the pull out couch and there were linens in the room; however they looked very unkempt and did not appear clean.
Upon walking through the doors of the hotel a mold mildew smell was noted. I assumed it was just the lobby but the room also held the same same strong smell. I was told a flood was the cause for the smell but it was being taken care of. Inhaling mold spores is dangerous and the fact my health wasn't a factor is disappointing. I'm very disappointed in this hotel and Orbitz for not putting people health first.
The staff were amazing. Kind, incredibly friendly. We were there for a funeral and their kindness helped. The breakfast staff were fantastic, we even got pics with them. The room was nice. The foldout bed was absolutely terrible. It was mostly springs with little padding, and it was ripped and stuck to the springs. There were four very bright lights in the bathroom, which had a large mirror doubling that light, and a single on/off switch controlling them all. The first night I went and turned those lights on, I was still seeing spots the next day. The door return was so loose it slammed shut, LOUDLY, every time we forgot to ease it closed. It was the staff that made the stay memorial.
