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Emperor Hotel

3.5 out of 5.0

Recent guest reviews

One thing we did not like and complain for that was deposit. We booked online and paid by credit card, we did not understand why we need put only Macau dollar 500.00 for deposit. Even US dollars doesn't work over there. Are you doing the int'l business?

I liked the location, and the men's spa is legendary, so I'm glad I checked it out, but on the whole, in-room wifi needs an upgrade. I was okay with my stay, but might opt for a worse location and a slightly nicer place next time.

the hotle's location is great.near the center part of the city.except this others is good.the room is not very big.just ok

Staff very polite and willing to assist. Close to everything.

Came to Macau to play poker mostly. So this hotel is very convenient to the two downtown hotels that have poker. (Star and Wynn) Everything was fine except I came at 4pm and I still had to wait an hour for them to make up a room. And it's a Chinese standard hard hard bed.

Opposite from StarWorld with the free shuttles to Galaxy/Cotai, and walkable to everywhere on Macau side itself, this hotel's location can't be beat. Rooms are reasonable and staff courteous too.

Room was well presented and clean. This was an executive room and met my expectations for a **** hotel. This is very much a Chinese hotel. English when spoken was rudimentary, service was generally poor. The Executive Lounge was a joke, really it was just some lounge chairs and a cup of tea, may as well stay in the room. Breakfast was very poor. Would I stay there again, no!

The hotel was chosen for its location which was good. The breakfast, not included in the room cost, was mediocre at best. The room was comfortable and the air conditioning worked but the rugs were tired and stained. The hotel is undergoing renovation and that may deal with the slightly musty smell in the hallways and room tiredness. There was mold around the tub and bath mat but otherwise the bathroom was clean. This was an average budget hotel that has had at least one extra star added for some unknown reason.

Close to nearby casinos. A small grocery store across the street and a 7-11 around the corner. Two minor complaints : Hotel room floor is stained and worn. center console nightstand has elevator music pumping out at low volume and you can't turn it on or off. The amenities and location make this a place I would come back to.

We booked a suite, which is the price of 2 regular rooms. Turns out that a suite is just a room, with an even smaller room attached. When we asked to change this suite (priced at 2 regular rooms) to 2 regular rooms, they said cancelations and refunds are not allowed. Also, despite the No Smoking signs, the room smells like cigarette smoke, so bad that I woke up the next day with clothes smelling like cigarettes. The concierge doesn't know where anything (including the front door) is. He just smiles and nods at everything. I guess that's a sign of friendliness.

this is my second time to select it. the location is good, only 5 minutes to go to main street, there are many shops and restaurants nearby.

Generally average. They don't speak English. They are not prepared to give you any information about Macau. They don't even speak the National language from Portugal. Communication is a problem.

Just went to the casinos. The only thing I didn't like about the hotel was that they didn't have a restaurant and the glass walls for the bathrooms. We were two guys traveling and it was a little uncomfortable. They did have a curtain to pull down but you could still see through it.

Rooms, especially the bath, are too small for Americans; impossible to get a taxi from entrance;duplicitous front desk staff; check out took forever;hotel just seems overwhelmed with too many guests and too little trained staff.

The staff was rude & barely able to communicate in any language except Cantonese. Jackhammers pounded all day long & on the day we left the water was cut off for 6 hours. Had a horrible experience getting a small load of laundry done $77 USD charge!!! All in all this was a lousy hotel - one of the worst!

Room and the hallways are a bit smelly. If you want to take tub bath makes sure you start filling it up half hour before as the water flow is real low. Although the staff is friendly you must have patience to get your questions understood. The continental food served on the so-called executive louge is just so-so.

The hotel was very nice and served it's purpose. Nice, quite, very comfortable bed, and friendly and helpful staff. Hotel was chosen based upon it's relative location to MGM and Wynn. Casino shuttle buses are available to take you to many places. You can walk to MGM and Wynn, but to see the Venetian, you need to take a Wynn shuttle to the ferry port, and then board a shuttle to the Venetian. That is basically how you can get to many places, use the casino no charge buses, to go from the ferry port to the casino you would like to visit. This hotel is a very good value, when you consider MGM and Wynn are charging 4 times that amount for a bed.

Location is great.

The hotel is conveniently located in the casino area. The room is very clean and quiet. I traveled alone,but I found the room is big enough for a couple and/or a small family.

No. 51 Rua De Xangai Macau

Located in Macau Peninsula within a short walk of Macau Fisherman's Wharf, Emperor Hotel is within a mile (2 km) of other popular sights such as Senado Square. This 390-room, 3.5-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. Ruins of St. Paul's Cathedral and Fortaleza do Monte are also near this Macau hotel.


Dining

Enjoy a bite to eat at Emperor Court, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Start your day off right with buffet breakfast, which is served for a fee from 7 AM to 10 AM.


Rooms

All of Emperor Hotel's 390 air-conditioned rooms provide minibars, free bottled water, and safes. TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Phones and desks are other standard amenities.


Property features

Guests of Emperor Hotel enjoy access to free WiFi in public areas, a meeting room, and a business center. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. This hotel also has laundry facilities.

Room options

Deluxe Room

Queen 1 | Twin 2 | Sleeps 3

Executive Room

Queen 1 | Twin 2 | Sleeps 3

Deluxe Suite

Queen 1 | Sleeps 2

Executive Suite

Queen 1 | Sleeps 2

Guest reviews for Emperor Hotel

Everyone (1) Business (2) Couples (6) Family (3) Friends (3) Other (4)
3

nice location.

Everyone

One thing we did not like and complain for that was deposit. We booked online and paid by credit card, we did not understand why we need put only Macau dollar 500.00 for deposit. Even US dollars doesn't work over there. Are you doing the int'l business?

By , from Los angeles, Ca on Mar 10, 2016

Review comment responded on Jun 30, 2016

この度はエンペラーホテル マカオにご宿泊いただきまして、誠にありがとうございます。厚く御礼申し上げます。 ご滞在中に不快な思いをさせてしまったことに関し、全スタッフを代表して深謝の意を申し上げます。 該当問題点については確実な改善と点検を実施するよう再徹底して参る所存でございます。何卒ご寛容の程、よろしくお願い申し上げます。 今後とも、変わらぬご愛顧を賜りますよう、何卒宜しくお願い申し上げます。 お客様のまたのご来館をスタッフ一同、心よりお待ち申し上げております

4

good location, but not clean enough for me

BusinessTravelers

I liked the location, and the men's spa is legendary, so I'm glad I checked it out, but on the whole, in-room wifi needs an upgrade. I was okay with my stay, but might opt for a worse location and a slightly nicer place next time.

By on Apr 6, 2015

4

value the price

GetawayWithFriends

the hotle's location is great.near the center part of the city.except this others is good.the room is not very big.just ok

By on Jan 27, 2015

4

good location

Singles

Staff very polite and willing to assist. Close to everything.

By on Aug 26, 2014

4

good location and value

Singles

Came to Macau to play poker mostly. So this hotel is very convenient to the two downtown hotels that have poker. (Star and Wynn) Everything was fine except I came at 4pm and I still had to wait an hour for them to make up a room. And it's a Chinese standard hard hard bed.

By on Jul 3, 2014

4

location is everything

Singles

Opposite from StarWorld with the free shuttles to Galaxy/Cotai, and walkable to everywhere on Macau side itself, this hotel's location can't be beat. Rooms are reasonable and staff courteous too.

By on Jun 5, 2014

3

ordinary

BusinessTravelers

Room was well presented and clean. This was an executive room and met my expectations for a **** hotel. This is very much a Chinese hotel. English when spoken was rudimentary, service was generally poor. The Executive Lounge was a joke, really it was just some lounge chairs and a cup of tea, may as well stay in the room. Breakfast was very poor. Would I stay there again, no!

By on Dec 2, 2013

3

acceptable stay in macau

Couples

The hotel was chosen for its location which was good. The breakfast, not included in the room cost, was mediocre at best. The room was comfortable and the air conditioning worked but the rugs were tired and stained. The hotel is undergoing renovation and that may deal with the slightly musty smell in the hallways and room tiredness. There was mold around the tub and bath mat but otherwise the bathroom was clean. This was an average budget hotel that has had at least one extra star added for some unknown reason.

By on Dec 2, 2012

4

great location in macau

GetawayWithFriends

Close to nearby casinos. A small grocery store across the street and a 7-11 around the corner. Two minor complaints : Hotel room floor is stained and worn. center console nightstand has elevator music pumping out at low volume and you can't turn it on or off. The amenities and location make this a place I would come back to.

By on Sep 30, 2012

1

smokingly bad

Families

We booked a suite, which is the price of 2 regular rooms. Turns out that a suite is just a room, with an even smaller room attached. When we asked to change this suite (priced at 2 regular rooms) to 2 regular rooms, they said cancelations and refunds are not allowed. Also, despite the No Smoking signs, the room smells like cigarette smoke, so bad that I woke up the next day with clothes smelling like cigarettes. The concierge doesn't know where anything (including the front door) is. He just smiles and nods at everything. I guess that's a sign of friendliness.

By on Apr 11, 2012