Superior Room, 1 King Bed, Smoking
from $93
Holiday Inn Macau
4.0 out of 5.0
3.0
out of 5
Average Guest Review
See all 4 reviews
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Recent guest reviews
Staff are courteous and accommodating. Rooms arw comfortable and clean.
Easy check-in/out. Casino within the hotel a plus.
We stayed in a twin room and the bed size was great. Everything else is pretty much standard, and there are lots of food available around the area. Although the rooms are a bit old, it's actually pretty clean.
Checked in on Wednesday afternoon, Nov. 26, 2008 at around 4:00 PM. The desk clerk was very inept at processing the reservation. He seemed to need help from his coworker. Two very misinformed employees tell us there is a sign in screen when we connect to the WI FI network that will take our credit card and the charge is 80 Macau every 2 hours. Whoa . . . ok. Well I just wanted to check email and a couple of forums anyway. When we arrive in the room and turn on the computer, this is not the case at all. The screen requires a password and a ID. So my fiancee calls downstairs to find out where to get the password and ID and they say come on down to the lobby, you can get it here at the desk. She gets there and is then sent back upstairs to the business center to purchase a card with an ID and password for the internet system. When we try and plug in the the password/ID back in the room it doesn't work. After 5 tries, we both go downstairs and the man in the business center who described himself as guest relations tells us they have been having these problems with the cards that are provided by a company called CTN or CTM I believe. So instead of giving us another card to try, Mr guest relations decides to get on the phone and call this company and complain. I already knew what their response would be; they proceeded to blame us, the user. After 5 minutes of listening to him go at it with this company, we asked if he could just give us another card so we could go back to our room. We were very tired. He kept saying just one more minute. Now in my opinion, it's not really our business how the hotel handles this situation with CTM/CTN and don't really care. Why take up our valuable time and force us to watch him deal with this!?! After he gets off the phone, he says he has to send the cards back and won't even let us try another one, because CTN/CTM will get angry. He refunded our money and that was it. I was extremely angry at this point. Two other people were online on their laptops in the business center at that time who obviously got working cards. I find it hard to believe that all guests of the Holiday Inn Macau would be without internet for the next few days. Later my fiancee found out cards for different amounts of time on the internet were available. I am not sure why this inept employee didn't offer us one of those. We would have paid, but it would have been a nice gesture to comp us one for the trouble he put us through. This is not a way to keep customers.
Hotel highlights
- Walking distance to Senado Square and Macau Fisherman's Wharf
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Casino
Holiday Inn Macau places you within a 15-minute stroll of popular sights such as Senado Square and Macau Fisherman's Wharf. This 322-room, 4-star hotel welcomes guests with a restaurant, a casino, and an indoor pool. Located centrally in Macau, it's also close to Ruins of St. Paul's Cathedral and Fortaleza do Monte.
Dining
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, breakfast is available for a fee.
Rooms
All 322 air-conditioned rooms feature refrigerators, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free bottled water, safes, and phones are also standard.
Property features
Guests of Holiday Inn Macau enjoy a casino, an indoor pool, and a health club. Transportation is made easy with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
67% of guests recommend this hotel
Total of 592 reviews
