Grand Lisboa Macau5.0 out of 5.0
Recent guest reviews
If you haven’t seen a picture of the Grand Lisboa then you are in for a wow moment when you first see it, sort of like a sculptured pineapple. You have to remember the only reason Macau exists is to service the Chinese passion for gambling so if you can ignore the hustle of the ground floor gaming room you will find a slightly more relaxed and more expensive floor above this and an even more expensive and lavish floor above that. Delighted to receive an upgrade to the 18th floor with proper James Bond style electric blinds /curtains/ steam room/jacuzzi etc etc what a dream of a room. The food is exceptional with no less than three Michelin starred restaurants at reasonable prices except for the Joel rubichon top floor extravaganza where you really would have to win big to dine. Great hotel, great food and great staff, a definite recommend in the centre of Macau.
This hotel has luxury bordering on tacky but absolutely worth that odd weekend of indulgence. So you have two gems (diamond and sapphire) in the middle of the hotel foyer each at 200 carats, oversized modern art combined with fine chiseled mammoth tusks and large carved jade weighing one ton each but hey, who cares if you're as excessive as Stanley Ho!? We stayed for 2 nights - the kids (10&11 yrs old) had their own twin bed deluxe room and we had a large single deluxe. No connecting doors which bothered me initially but the kids were thrilled to have their freedom! Where do I start with the comfort: Beautiful bathrobes (towel Cotton lined and sateen cotton) and soft fluffy slippers; tv in the WMC (no Jap toilet and no bidet, tho), fantastic rain shower and massage powered water jets, his and hers toothbrushes, Hermes bath gels etc, spa bath, marble everywhere and handcrafted shower and WC doors. Then the bed: 1000 thread-count cotton sheets, super comfortable mattress, large 50" B&O flat tv, supply of tea and soft drinks (no alcohol - they could do better here) and automatic black out curtains (for the gambler that knows not day or night). New consumables daily - a little excessive as the partially used ones were replaced completely as well. And then the range of restaurants in the hotel - it's the piece de resistance - two 3-star Michelin restaurants in the same hotel!We spent 4 hours at luncheon at Robuchon Au Dome. Not to be missed - everything excessive but everything absolutely delicious! We tried The 8 - also not to be missed for its dim sum and craftsmanship with pastry (although it really could not compete with the Robuchon in any possible way). In the day we wandered around old Macau and with the kids, we did not step into the casinos. Christmas celebrations were abundant with parades and shows everywhere. There were loads of tourists, even more so in Cotai. We wandered and checked out the new Parisian, hundreds of pawn shops (I wonder why...not!), churches, old Portuguese buildings and tried their pork chop bun in a small family-run hole-in-the-wall which had the most amazing fried noodle (those who understand 'wok hey', know what I'm talking about!). The kids were occupied with the amazing Water show at the City of Dreams and checked out cultural spots with us. They loved the room although converting the bathroom to a mini swimming pool would not have been my idea of fun! All in all, with the short ride to Macao from HK and the overload on our senses, we came home quite happy it was no more than a weekend.
This OTT Hotel has always been on my to experience list. Macau legend Stanley Ho doesn’t do half measures and from the architecture to the interior design, the amazing Chinese art pieces in the Lobby to Stanley Ho’s bust on prominent display, this hotel is all about Lux and excess. In the deluxe room almost everything seems to be custom made. Lots of Macassar wood, mirrors, crystal, marble. Bathroom doors for toilet and shower have carved images. Amenities are from Hermès. Tv is Bang & Olufsen with 5.1 surround, just crazy. This is not about liking it or not. It is a unique hotel from start to finish. There are more Michelin star restaurants in this hotel than in most cities, Robouchon and THE 8 having each 3stars Michelin alone!
This hotel located near Ruins of St Paul so very helping to access the landmark site from here. Grand Lisboa offers free shuttle bus from and to the ferry terminal (Terminal Maritimo de Porto Exterior) with free Wifi, but after the arrival or before departure you have to access the casino area first. Be careful when you want to go back to the ferry terminal, the shuttle bus service is on 2nd or 3rd floor and there is no explanation sign. Better ask direction with local language to the staff, overall nice place.
I just spent one night at this hotel. I got a free upgrade to grand deluxe with good city view. A humble staff. Strategic. Near with City Center Senado Square. It was so much fun. The price would be paid!
I spent two nights at the Grand Lisboa hotel in two rooms on the 8th and 9th of November. The stay was booked via an online travel agency. At the time I'm traveling with the elderly, so a few days before I flew to Macau, on the 2nd of November, I send a reconfirmation email with regards to my bookings. This was done in the hopes that everything during check-in and check-out would go smoothly without any troubles. However, the customer service agents did not respond to my email. So I took the initiative to ask one of my friends in Macau for assistance with regards to reconfirming the booking. Upon checking with the hotel, one of the front desk agents told my friend that only the 1st night, the 8th of November was present. I was very surprised and dismayed. The booking was already paid for in advance, and the Online Travel Agency received my payments. Then I double-checked with the OTA and they noted that no cancellations were done. Because of my travel conditions, having to travel with two of my parents, I then took to the review page of the Macau area and found that the Grand Lisboa is situated in the heart of Macau, and that made me terrified sincce it would mean that there's a possibility the hotel would be full for the 2nd night. Hence two days before my arrival, on the 6th of November, around 10:46 PM, I booked another two rooms for the 9th of November. Upon my check in on the 8th of november, I found that all my bookings for the 8th and 9th were all present and accounted for. The booking was never canceled and everything were as per the original booking. In the end we were given keys and entered the room. Since I had already booked the 3rd room, I decided to give it to a friend of mine who was also in Macau on the 9th. So the next morning, upon trying to check in for the 3rd room, my friend pointed out to an agent that gave false information that my booking was only for the 8th, while the 9th was not found. So I went to check my friend in to this agent, and when I talked to her, I couldn't believe my ears. In all my years of staying in 5 star hotels, I have never had a person with almost no english proficiency working in a 5 star hotel. Not only that, but this agent was responsible for my 3rd reservation that I made. Because of her stupidity and lack of english proficiency, I was forced to pay extra for a 3rd room. This is very unbecoming of a 5 star hotel, and now that I've stayed and experienced the Grand Lisboa, I wouldn't even give the hotel 1 star since it was so bad. I just couldn't believe the bad experience I had there. I will not give any recommendations to any of my friends to stay at the Grand Lisboa, especially those without Cantonese Dialect Proficiency. The Grand Lisboa should be downgraded for a number of reasons, including what I experienced, which is dishonesty and misinformation.
This extremely busy and vast tower hotel is opposite their older Lisboa hotel and is a landmark which can be seen from anywhere in Macau. Step outside and there are plenty of shops and restaurants within 10 minutes walking distance. The rooms are super luxurious and the view is spectacular looking out over the city into the sea. The amenities in the room are very luxurious and there are many guests checking in and out of the hotel all the time. They have an in house Casino as well as one across the road, so its just a hop step and jump to making or losing a fortune!!! They have 2 Michelin starred restaurants among others which has a waiting list of up to a month. Their regular chinese restaurant is very good.
My suite was large and opulent. It must have been 20 metres long, although much of it was a long corridor leading from small lounge area to the bedroom. I was given a corner suite on the 27th floor. I was facing Ponte de Sai Van (the bridge leading to Cotai). Praia Grande Bay is not the prettiest body of water in the world maintaining a consistent mud colour all the way across. The view was much prettier at night. All the other casinos lit up and the flashing lights are quite spectacular. There was a box of free hand made chocolates on my arrival. The bar fridge has an 'all you can drink policy' (it contains beer and soft drinks). That made for a good time in my suite. The hotel room has so much technology that it was slightly dysfunctional - there are so many switches and dials everywhere that I'd be surprised if any guest figured it all out. There are LCD TVs in the toilet, the bathroom and the bedroom. The bedroom TV is B&O and it rests upon a motorised arm that can move in every direction. I didn't have a very restful sleep for two reasons. Number One: the hazard light was activated in the hallway. I spent half an hour messing around with the myriad light switches all over the suite before deducing there was something wrong. Engineering was sent to my room. Number Two: the second phone in my room rang/set off some alarm three times during the night. I took the handset off the cradle which activated another alarm. More calls to reception. I spoke to someone who couldn't speak English before I just pulled the damned thing out of the wall and put it in the other room. I felt defeated by technology. Macau was brutally hot while I was there. I loved swimming in the crazy swimming pool. I felt so relaxed and rested after my multiple visits to the pool. The pool area has three insane, thunderous waterfalls that are so powerful it feels like there's a cyclone about to happen at all times. It was a lot of fun standing under the waterfall or swimming under it. Like everything else in this hotel it was excessive but fun. After my joyous swim I had a spa in the high tech jacuzzi. It had a sash placed across it that announces: 'this jacuzzi has been disinfected,' which was good to know. You get free bath salts. There are built in LED lights in the jacuzzi, in case you have some forensic science to undertake in there. The bathroom has a digital steam function that I was unable to operate. There was music piped into the room and once again I couldn't work out how to turn it off but eventually it stopped. The toiletries are Eau d'Orange Verte by Hermès. The fragrance has dominant orange opening notes with a nice quality oakmoss/patchouli drydown. You also get every imaginable toiletry, they are presented in individual boxes, each of which is printed with a portion of the hotel's logo; these boxes are tesselated to form a square which presents the hotel's completed logo. Excessive packaging, but you don't stay in a high volume casino complex because you care about the environment. I got dressed up and walked through the casino. I needn't have put in any effort as the dress code is pretty lax. I thought it would be hilarious but it was depressing. Gambling is gross every way you look at it. Maybe you can pretend you are Margaret Mead and view the event as a sociological excursion but is irony as a travel experience ever really satisfying? The hotel has the best possible location. It is a short walk to the beautiful historic centre of Macau and that is where I got the value from my trip to Macau.
the lobby is pretty and our room is nice too. but if u compare it with other hotels, grand lisboa is quite old. at night, so many men standing in front this hotel, looking at girls and its so scary. if you're a girl, dont walk alone.
We were just amazed by the city view. The breakfast was nice and very filling. The quality of the service is above standard. I liked the English speaking Filipino staffs. They are just fun to talk to and are always smiling. Made our day.
- Walking distance to Senado Square and Ruins of St. Paul's Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
Grand Lisboa Macau places you within a 10-minute stroll of popular attractions such as Senado Square and Leal Senado. This 430-room, 5-star hotel has a full-service spa, a casino, and 7 restaurants. Located in central Macau, the hotel is also near Ruins of St. Paul's Cathedral and Fortaleza do Monte.
There are ample dining options with 7 onsite restaurants, including The Eight, which specializes in Chinese cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
All 430 air-conditioned rooms provide minibars, coffee makers, and free newspapers. 40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include free local calls, free bottled water, and safes.
Guests of Grand Lisboa Macau have access to a full-service spa, a casino, and an outdoor pool. There's onsite parking for a fee and a free ferry terminal shuttle. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 366 reviews