Grand Lisboa Macau5.0 out of 5.0
Recent guest reviews
I spent two nights at the Grand Lisboa hotel in two rooms on the 8th and 9th of November. The stay was booked via an online travel agency. At the time I'm traveling with the elderly, so a few days before I flew to Macau, on the 2nd of November, I send a reconfirmation email with regards to my bookings. This was done in the hopes that everything during check-in and check-out would go smoothly without any troubles. However, the customer service agents did not respond to my email. So I took the initiative to ask one of my friends in Macau for assistance with regards to reconfirming the booking. Upon checking with the hotel, one of the front desk agents told my friend that only the 1st night, the 8th of November was present. I was very surprised and dismayed. The booking was already paid for in advance, and the Online Travel Agency received my payments. Then I double-checked with the OTA and they noted that no cancellations were done. Because of my travel conditions, having to travel with two of my parents, I then took to the review page of the Macau area and found that the Grand Lisboa is situated in the heart of Macau, and that made me terrified sincce it would mean that there's a possibility the hotel would be full for the 2nd night. Hence two days before my arrival, on the 6th of November, around 10:46 PM, I booked another two rooms for the 9th of November. Upon my check in on the 8th of november, I found that all my bookings for the 8th and 9th were all present and accounted for. The booking was never canceled and everything were as per the original booking. In the end we were given keys and entered the room. Since I had already booked the 3rd room, I decided to give it to a friend of mine who was also in Macau on the 9th. So the next morning, upon trying to check in for the 3rd room, my friend pointed out to an agent that gave false information that my booking was only for the 8th, while the 9th was not found. So I went to check my friend in to this agent, and when I talked to her, I couldn't believe my ears. In all my years of staying in 5 star hotels, I have never had a person with almost no english proficiency working in a 5 star hotel. Not only that, but this agent was responsible for my 3rd reservation that I made. Because of her stupidity and lack of english proficiency, I was forced to pay extra for a 3rd room. This is very unbecoming of a 5 star hotel, and now that I've stayed and experienced the Grand Lisboa, I wouldn't even give the hotel 1 star since it was so bad. I just couldn't believe the bad experience I had there. I will not give any recommendations to any of my friends to stay at the Grand Lisboa, especially those without Cantonese Dialect Proficiency. The Grand Lisboa should be downgraded for a number of reasons, including what I experienced, which is dishonesty and misinformation.
This extremely busy and vast tower hotel is opposite their older Lisboa hotel and is a landmark which can be seen from anywhere in Macau. Step outside and there are plenty of shops and restaurants within 10 minutes walking distance. The rooms are super luxurious and the view is spectacular looking out over the city into the sea. The amenities in the room are very luxurious and there are many guests checking in and out of the hotel all the time. They have an in house Casino as well as one across the road, so its just a hop step and jump to making or losing a fortune!!! They have 2 Michelin starred restaurants among others which has a waiting list of up to a month. Their regular chinese restaurant is very good.
My suite was large and opulent. It must have been 20 metres long, although much of it was a long corridor leading from small lounge area to the bedroom. I was given a corner suite on the 27th floor. I was facing Ponte de Sai Van (the bridge leading to Cotai). Praia Grande Bay is not the prettiest body of water in the world maintaining a consistent mud colour all the way across. The view was much prettier at night. All the other casinos lit up and the flashing lights are quite spectacular. There was a box of free hand made chocolates on my arrival. The bar fridge has an 'all you can drink policy' (it contains beer and soft drinks). That made for a good time in my suite. The hotel room has so much technology that it was slightly dysfunctional - there are so many switches and dials everywhere that I'd be surprised if any guest figured it all out. There are LCD TVs in the toilet, the bathroom and the bedroom. The bedroom TV is B&O and it rests upon a motorised arm that can move in every direction. I didn't have a very restful sleep for two reasons. Number One: the hazard light was activated in the hallway. I spent half an hour messing around with the myriad light switches all over the suite before deducing there was something wrong. Engineering was sent to my room. Number Two: the second phone in my room rang/set off some alarm three times during the night. I took the handset off the cradle which activated another alarm. More calls to reception. I spoke to someone who couldn't speak English before I just pulled the damned thing out of the wall and put it in the other room. I felt defeated by technology. Macau was brutally hot while I was there. I loved swimming in the crazy swimming pool. I felt so relaxed and rested after my multiple visits to the pool. The pool area has three insane, thunderous waterfalls that are so powerful it feels like there's a cyclone about to happen at all times. It was a lot of fun standing under the waterfall or swimming under it. Like everything else in this hotel it was excessive but fun. After my joyous swim I had a spa in the high tech jacuzzi. It had a sash placed across it that announces: 'this jacuzzi has been disinfected,' which was good to know. You get free bath salts. There are built in LED lights in the jacuzzi, in case you have some forensic science to undertake in there. The bathroom has a digital steam function that I was unable to operate. There was music piped into the room and once again I couldn't work out how to turn it off but eventually it stopped. The toiletries are Eau d'Orange Verte by Hermès. The fragrance has dominant orange opening notes with a nice quality oakmoss/patchouli drydown. You also get every imaginable toiletry, they are presented in individual boxes, each of which is printed with a portion of the hotel's logo; these boxes are tesselated to form a square which presents the hotel's completed logo. Excessive packaging, but you don't stay in a high volume casino complex because you care about the environment. I got dressed up and walked through the casino. I needn't have put in any effort as the dress code is pretty lax. I thought it would be hilarious but it was depressing. Gambling is gross every way you look at it. Maybe you can pretend you are Margaret Mead and view the event as a sociological excursion but is irony as a travel experience ever really satisfying? The hotel has the best possible location. It is a short walk to the beautiful historic centre of Macau and that is where I got the value from my trip to Macau.
the lobby is pretty and our room is nice too. but if u compare it with other hotels, grand lisboa is quite old. at night, so many men standing in front this hotel, looking at girls and its so scary. if you're a girl, dont walk alone.
We were just amazed by the city view. The breakfast was nice and very filling. The quality of the service is above standard. I liked the English speaking Filipino staffs. They are just fun to talk to and are always smiling. Made our day.
We decided to stay here because it's central to the downtown area and because the architecture is so wild. It's a crazily over-decorated place, both the public spaces and the individual rooms. Those rooms themselves are large and comfortable, but not very well-designed and the bathrooms are old-fashioned. The service was below average for a hotel that bills itself as luxury. It's an amusing novelty for a couple of days, but I'm sure there are much better options in Macau.
I dun like the lobby and the setting and the decoration. The hotel itself is not luxury and one of the socket cover inside room is broken. With so many other choices in Macau, maybe the location is only selling point.
There was a shuttle that took us from the ferry directly to the hotel. As soon as I got there, I was blown away from the impressive architecture from the outside. More so, my family were amazed at the modern and elegant interior of the lobby. The three of us had a beautiful suite overlooking the bay. The room was equipped with comfy beds, a nice TV, and a stocked (free refreshments!) fridge. The wild card was how exotic the bathroom was. It had a couple TVs, a jacuzzi, and shower that doubled as a sauna! I've never seen anything like it! There was plenty of things to do just in the hotel itself. Options to gamble were plentiful. It had a luxurious swimming pool with a man made waterfall. It even had a small gym. There was a spa but unfortunately I didn't get to check it out. I only tried one of the restaurants but The Eight (Chinese Michelin Restaurant) is a must! I went for dim sum and dishes there did not disappoint. Each dish had a creative, artistic take. For example, the pork bun dish was molded into a hedgehog. Overall, my stay at The Grand Lisboa Hotel was a wonderful experience. My family and I enjoyed our time there and will definitely be staying there when we come back to Macau!
Grand Lisboa is the best hotel we stayed during our trip to Macau. Everything inside is very up to date and automatic with very convinient location. Need about 15 minutes to Senado Square and 20 min to the historical icon of Macau "The Ruins of St. Paul" If i come back, I will definately stay in this hotel again.
We purchased the spa package as a treat for ourselves. In order to justify the expense for us, we decided to examine all of the amenities. This gave us a large room (we live in Hong Kong so our standards for large are suspect though) with a fantastic view. I mentioned that I wanted to buy a cord for my smart phone, and they rushed a temporary cord to the room and just told me to leave it there after check out. The jacuzzi could use some work in terms of getting hotter water. Otherwise, everything worked fine. The next morning we had the included American breakfast (too much food even by American standards), but it certainly was enjoyable. Then we had an included one hour massage. The massage rooms even had heated floors, so you did not have to worry about bare feat. Yes, we could have moved in. But we live in Hong Kong so again, our basis for comparison.... :-)
Reviews from Trip Advisor
87% of guests recommend this hotelTotal of 355 reviews