Holiday Inn Express & Suites Gonzales2.5 out of 5.0
Recent guest reviews
I made this reservation for my elderly mother who uses either a cane or walker and suffers from Parkinson's Disease. She arrived late in the evening and was exhausted from a family reunion. She was sent upstairs to a filthy room that had not been cleaned and had to go all the way back down to the front desk. She was then sent to a second room on a different floor and when she opened the door, the room was already occupied! Again, all the way back downstairs. They made her wait for a long time while they hunted all over the hotel for a third room for her. She said the bed was so high that she could barely get into it and it was extremely hard and uncomfortable. I chose this hotel for her because I always stay in Holiday Inns and have never had such a horrible experience and for it to happen to an elderly person with a disability is absolutely unacceptable! By the time the second mess-up occurred, the manager should have been out there trying to help her and apologizing instead of allowing this.
From start to finish, my family and I were provided excellent service. The Hotel was right off the main service road with easy in/out access. The rooms were really nice and the beds were really comfy too.
I called to cancel my reservation a week before my trip due to my grandmother being in the hospital and me needing to stay with her. I called and respectfully requested that they waive the "first night charge" for cancelling since I was only staying one night. They said the manager would have to decide and took my phone number so I could get a call back. No one ever called me and I was not refunded the money. It seems very heartless to require someone to pay out of pocket for a room that is able to be booked by someone else a week in advance when they have a family health emergency occurring. I will not be staying at this location or any other Holiday Inn Express again which is sad because it has always been my family's (including my grandma's) first choice!
I was in Gonzales for a wedding and stayed there May 5, 2017, for one night. The charge appeared on my credit card statement the following day. I was billed again for the same amount on May 22, 2017, although I have not stayed there again. I called the hotel, and the person on the phone was not very friendly, insisted they had only charged me one time, and did not help. I called my credit card company, and they will handle the dispute. I cannot recommend using a credit card at this establishment. My stay on May 5: Check-in was somewhat painful because they had entered the incorrect date for my reservation. Very slow to get through that process. The hotel was relatively clean. I was upgraded to a suite because all the regular rooms were booked. The elevator (just one) is s-l-o-w. The ice machine on my floor was out of order. The room was clean, the bed was comfortable, the pillows were okay, the water pressure in the bathroom was good. I like the area and would like to return to explore the countryside and historical sites, but I doubt I would stay here again due to the scary credit card issue, and the hotel's unwillingness to assist.
I stayed here two weeks for business. The rooms are fairly quiet and well laid out. They are working on a refurbishment and it is needed. The carpet is worn and dirty. Many things don't function, such as the HVAC in the fitness room. The internet is slow and drops frequently. The people are friendly and trying to do the best they can.
This hotel has been thoroughly updated. Rooms were great and the beds were super comfy. Everything was clean and neat. Free Breakfast was better than most. If I had one gripe, it was the wifi. The wifi speed was some of the best I have had in a hotel but it kept logging us off and making us resign in any time we left a device idle for a couple of minutes. Please fix this problem and then you get five stars.
This relatively new hotel is excellent. The beds are extra comfortable. The staff is accommodating and helpful. They do have a free morning breakfast each day. There are many restaurants nearby. GG's is next door and there is a fine Italian restaurant downtown on the square. Of course, they have all the fast food places as well. We have stayed in both the regular rooms and suites and both are superior for the price.
I really like to stay here but was shocked to smell mildew in our room! It was very overwhelming and asked for another room. I was given another room and it also had a faint smell of mildew. I noticed the windows seemed to have been tinted before, tinted windows and humidity don't mix. I hope the problem will be fixed. I can't stay here anymore bad allergies especially to mold and mildew. 😢
In the beginning I was very pleased with accomodations. Nice furnishings (King Suite), clean with a friendly staff. Good location, easy to get to. Hard time deciding between 3 or 4 stars. The cons. Internet was sufficient EXCEPT you had to sign on constantly. every time your device was idle for 30 seconds you are logged out. sometimes even while active. Very irritating. The most disturbing issue was getting into bed very late and finding the sheets and comforter smelled of mens cologne. had it not been so late and I had children asleep on the sofa bed I definitely would have had them changed. The breakfast was promised until noon the following day. (sunday). got down there around 9:30 to find they were out of eggs. Very disappointing considering I am gluten free and limited in choices. apparently quite a number of guests found this inconvenient as well. I think I would have found a way to get eggs for the breakfast buffet if this was my responsibility. Again, the staff was nice and very accomodating and this could be a very nice place to stay.
Very clean, updated...nice hotel. Cleaner that most chain hotels. Overall no complaints. Highly Recommend! Nice pillows...soft and firm. Comfy beds. Hot showers... We forget our toothbrushes and they offered free ones with toothpaste since we were without.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 60 reviews