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Windsor House Hotel

2.0 out of 5.0

Recent guest reviews

Windsor House Hotel was decent enough for our trip to London. The room was clean and was cleaned every day. The location of the hotel is really perfect. Despite our fine time, we saw people asking to move rooms so it could be possible the other rooms were in worse conditions than ours. The reviews on here did prepare me for the worst but our room and experience was nowhere near as bad as others on here. Overall, for the price and duration, the hotel and our room was worth it and fitted our needs.

Can't believe this hotel is open, my fiancee and I arrived at the hotel and couldn't believe the state of the room, curtains hanging off, flies in the room, dust went everywhere when opening the curtains, window lock broken, very uncomfy beds we could feel the springs through the mattress, in the bottom draw we were surprised to find 3 pornographic magazines!, we lasted 20 mins before leaving and booking another hotel, do not book this hotel, this hotel should be closed

Very dirty and awful smell. Staffs look very sad and unfriendly. When we arrived and got a awful room. Very dark and like prison. Breakfast very horrible. Not recommend!!! Need updating all walls and beds and bathrooms. Also kitchen. Sorry!!!

The room has not been cleaned - there are used makeup wipes everywhere, stains on the sides, some vinegar in a paper cup on the side?? The ceiling looks like it's about to fall down and there is no privacy whatsoever about the shower cubicle in the middle of the room. Not sure what hotel they took the photos in but it certainly wasn't this one. How they can justify almost £50 for two people for one night is beyond me. Rather scared to leave my things here let alone sleep here tonight.

DO NOT BOOK this "hotel". Dirty, horrible condition and standard, smelly etc etc... We consider this false advertising and will start a process of reclaiming first night fee, as we didn´t stay in the room overnight (it was simply too bad). This service offer should not be allowed to remain published and spoil peoples holidays.

The room is like a store, smell bad, the bathroom is out of the room to share,there is mold on the roof.what else...the breakfast is presented by 2 jug of hot water with some cereal..the only good thing was the staff...that's it.i don't suggest it to anybody...orrible

We got a 4 bed room for 2 nights and yes, the room was cheap but this was next level! Holes in walls, stains on carpet. No door on the wardrobe. The ‘bathroom’ was an actual shower stood in the middle of the room. No heating whatsoever, instead we were ‘provided’ a plug in radiator which seemed fit only for the bin! We huddled together just to keep warm. Didn’t bother with the breakfast. You get what you pay for so fork out some more money and don’t stay here!

low standard but for this price and localisation - what can I want more? very basic breakfast, staff a litlle bit strange especially in the kitchen, passing tosts with hands by themselves; rooms: old but even cleaned, quite tiny as for 4 people, rooms in the basement worse, beetwen the laundry and the common bathrooms, shower in the room without any separation just behind head of your bed. And... very strange guy, staying there, in the basement, was disgusting, smoking and making strange noises, weird. So... for 2-3 nights, not so bad

Due to work we stay away Monday to Friday most weeks and stay in a lot of hotels and this place takes some beating for being bad. The room was something like I’d expect a hotel to be like in a soviet Russia. We had one plug socket a toilet in a cupboard (I’m not joking) and what can only be described as a caravan shower suck to the side of the cupboard/toilet. The decorator hasn’t been round since 1940 it’s seriously bad and to make things worse loads of junkies outside smoking crack pipes in the doorways outside. We came back with some takeaway and asked the manger if we could get some plates and he pointed me to the kitchen/breakfast area so off I went flicked the light on an a massive rat ran across the kitchen and ran under a big hole next to the sink. I told the manager when I went back up and he replied “it’s not my rat it’s nextdoors” Upon leaving the hotel in the morning we found someone had tried breaking into the van with a screwdriver or bar or something. Only good thing I can say is it was cheap but didn’t expect that I’d rather have slept in the van.

I felt compelled to write a review as there are so many bad reviews on here. I stayed at this place a few days ago and come on, it is not that bad. The saying "you get what you pay for" comes to mind. Yes it's a very basic hotel, but what do you expect for such a low price? I did not at any time think my health was in danger or that I was too cold to sleep (bearing in mind I arrived late at night in the middle of winter). When I booked this hotel I was just looking for somewhere basic to stay as I was going to be in the area and needed a place to sleep. This did exactly that. There are much worse places to stay (maybe not in London, but in some countries your health will really be in danger due to lack of hygiene and reading some of the reviews here you might think this is true for WHH but it's really not). The staff are nice. I didn't find the place has a bad smell, just a few harmless marks like paint stains. Everything was very smooth and I would stay there again.

12 Penywern Road London England

Hotel highlights

  • Close to Natural History Museum and Kensington Palace
  • Free breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Kensington, Windsor House Hotel is within a mile (2 km) of popular sights such as Natural History Museum and Kensington Palace. This 25-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area. Also close to this London hotel are Buckingham Palace and Big Ben.


Free breakfast is included with your stay.


The 25 rooms have desks. Guests can stay connected with free WiFi.

Property features

Guests of Windsor House Hotel enjoy free WiFi in public areas, coffee in a common area, and a garden. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables.

Room options

Single Room (Shower & Shared Toilet)

Twin 1 | Sleeps 1

Quadruple Room (with private shower and shared toilet)

Twin 4 | Sleeps 4

Family (5) Shared Toilet Private Shower

Full 2 | Sleeps 5

Twin Room, Shared Bathroom (Shower and Toilet)

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

51.0% of guests recommend this hotel

Total of 609 reviews