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Windsor House Hotel

2.0 out of 5.0

Recent guest reviews

low standard but for this price and localisation - what can I want more? very basic breakfast, staff a litlle bit strange especially in the kitchen, passing tosts with hands by themselves; rooms: old but even cleaned, quite tiny as for 4 people, rooms in the basement worse, beetwen the laundry and the common bathrooms, shower in the room without any separation just behind head of your bed. And... very strange guy, staying there, in the basement, was disgusting, smoking and making strange noises, weird. So... for 2-3 nights, not so bad

Due to work we stay away Monday to Friday most weeks and stay in a lot of hotels and this place takes some beating for being bad. The room was something like I’d expect a hotel to be like in a soviet Russia. We had one plug socket a toilet in a cupboard (I’m not joking) and what can only be described as a caravan shower suck to the side of the cupboard/toilet. The decorator hasn’t been round since 1940 it’s seriously bad and to make things worse loads of junkies outside smoking crack pipes in the doorways outside. We came back with some takeaway and asked the manger if we could get some plates and he pointed me to the kitchen/breakfast area so off I went flicked the light on an a massive rat ran across the kitchen and ran under a big hole next to the sink. I told the manager when I went back up and he replied “it’s not my rat it’s nextdoors” Upon leaving the hotel in the morning we found someone had tried breaking into the van with a screwdriver or bar or something. Only good thing I can say is it was cheap but didn’t expect that I’d rather have slept in the van.

I felt compelled to write a review as there are so many bad reviews on here. I stayed at this place a few days ago and come on, it is not that bad. The saying "you get what you pay for" comes to mind. Yes it's a very basic hotel, but what do you expect for such a low price? I did not at any time think my health was in danger or that I was too cold to sleep (bearing in mind I arrived late at night in the middle of winter). When I booked this hotel I was just looking for somewhere basic to stay as I was going to be in the area and needed a place to sleep. This did exactly that. There are much worse places to stay (maybe not in London, but in some countries your health will really be in danger due to lack of hygiene and reading some of the reviews here you might think this is true for WHH but it's really not). The staff are nice. I didn't find the place has a bad smell, just a few harmless marks like paint stains. Everything was very smooth and I would stay there again.

During my two stays in London - in October 2013 and March 2017 - I stayed at this B and B - the Hotel is next door - and they were helpful during my second stay as I was heading to London via train from Glasgow and didn't arrive until 3:45 am. My communication with them via text and phone meant that they were able to hold the key for me at the Hotel next door. A bit cold, but if you have to travel on a budget, you need to prepare for such issues.

Myself and my two friends went for a short break to London in February. On their actual website the hotel looked like a boutique and chic little cosy place. However, it was a dirty, cold hovel! On the day we arrived, the entrance was dirty- and I mean REALLY dirty. Our room was on estimate, 3 feet behind the reception desk, well in ear shot. Our room was more like a dorm and we were constantly freezing. The toilet didn't flush properly and the room was filthy. The breakfast was an experience as we came into the 'dining room' and wondered 'why did the random Asian guy make us toast?' as he didn't mutter a single word. Not to mention the massive bowl of cold hard boiled eggs. The shower was an experience as it was up two flights of stairs, in which you had top pass strangers whilst in your nightclothes- and as three young women, this was not desirable! The beds were rock hard and there wasn't even a kettle. The actual location was great but I would have preferred to sleep in the McDonalds toilet! Not to mention the fact that I said it had a nice little garden but in reality t was an overgrown muddy weed patch.

The place is nothing as shown on the website. The rooms are dirty with old dilapidated mismatched furniture. The beds are old hospital beds. The floorboards creak and feel like they might give away at any time. There were cobwebs, water damage on the ceiling, only one electricity socket, no tv, Wi-Fi was very low in signal, self service breakfast in a dirty underground kitchen, staff in the kitchen don't speak English, coffee is just warm, people waiting in line to have a couple of toasted sandwiches on a 20 year old toaster. On the plus side, it's only 2 minutes away from earls court station. Apart from that........AVOID LIKE THE PLAGUE.

Three camp beds in a room with tWO plug sockets and a shower/toilet that looked like it had been cut out of a caravan ! Serious ! Someone else’s McDonald’s wrappers in second drawer down which we only discovered on packing and checking as you do ! Long black hairs in the ‘bathroom ‘ that defo aren’t ours ! Tiny cloakroom sink , three flights up no lift ? And what sounded like a herd or foreign language speaking elephants next door , who had no respect for keeping noise down and could be heard even breaking wind walls that thin ! Only and I mean only thing that can be said for this ‘hostel’ is it’s cheap and the location is great ! School boy error booking and paying for this before reading and believing the reviews BELIEVE

Luckily only here for one night and got in late. Room was freezing with broken heater/didn’t feel safe to put it on. Curtains all broken so didn’t cover window, insufficient blankets and the most uncomfortable beds, dirty and in need of a good tidy up. We were told we had a bathroom -the shower was a cupboard in the room and there wasn’t a toilet so had to go down to a different level in the middle of the night.... not particularly safe for kids. Breakfast was a joke in the dingy basement. No idea what was going on, where to get things, very basic and almost safer to eat out. It is in a great spot near EC station, the only advantage. Don’t bother if you can afford to spend a little more.

Once you walk through the door you realise you have made A BIG MISTAKE. The decor is awful the beds were put me ups with a travel blanket on each of them. Breakfast DO NOT BOTHER cheap nasty cereal toast and FOOKIN PG tips tea . That is a crime in itself . 3 tables for breakfast guests at last count was 30 plus . Cheap nasty and one night only .

Stayed here at the weekend with friends, we had room 2. . Diabolical state. I can't see how this room is allowed to be charged for. .broken electrical heater, shower screen broken, a thin picnic rug that didn't cover the rickety single bed. Doors ill fitting or broken, sharing toilets that were not safe, dirty. I have never seen somewhere so bad, can't think how they are getting away with it. I couldn't bear to eat breakfast there once I saw the dining room. No one in their right mind should be staying there. Disgusting.

12 Penywern Road London England

Hotel highlights

  • Close to Natural History Museum and Kensington Palace
  • Free breakfast
  • Free WiFi in rooms and public areas
  • 24-hour front desk

Located in Kensington, Windsor House Hotel is within a mile (2 km) of popular sights such as Natural History Museum and Kensington Palace. This 25-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and coffee/tea in a common area. Also close to this London hotel are Buckingham Palace and Big Ben.


Free breakfast is included with your stay.


The 25 rooms have desks. Guests can stay connected with free WiFi.

Property features

Guests of Windsor House Hotel enjoy free WiFi in public areas, coffee in a common area, and a garden. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and securing valuables.

Reviews from Trip Advisor

Trip Advisor aggregated rating

51.0% of guests recommend this hotel

Total of 601 reviews