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Chelsea Cloisters

3.5 out of 5.0
Overview Reviews Amenities & Policies
Sloane Avenue, London, England
1-844-663-2269
  • Walking distance to Vic...
  • Onsite dining
  • WiFi in rooms and publi...
  • Concierge services
3.2
out of 5
Average Guest Review
See all 15 reviews
Room cleanliness 3.5
Service & staff 3.5
Room comfort 3.0
Hotel condition 3.0

This hotel is most popular for:

  • Everyone
  • hotel.reviews.categoryFriends
  • Family

Recent guest reviews

I liked the location and the room a lot. I did not like that I had to purchase access to wireless internet.

Worse everrrr Nasty is a nice word. I will folow with a complaint and pictures. Stay awayyyy

Second time visit. Small room but really clean.Staff helpful.Great Chelsea location;; nice & warm ; useful tiny kitchen space ;close to tube and supermarket.

basic needs with no frills. Clean and comfortable bed. No air conditioning, but a fan was delivered upon request. TV was limited to 3 channels. Noisy outside from construction and laughter due to windows were open. Close to starbucks and a small grocery store that had anything you need. A five minute walk to the tube in a nice neighborhood.

Great location. Amiable staff. Comfortable and neat.

I arrived around 9am after 28 hours on transit. I didn't expect to be able to check in right away, but most hotels will make an effort to help an early check in. Not this one. I told the woman at the front desk that after such a long time traveling I was too tired and would wait in the lobby for a room to become available. I sat in the lobby until 2:30 (30 minutes after normal check in). A total of almost 5 1/2 hours. I do not understand, if check out is 11am, why it took 3 1/2 hours to get a room ready. I won't even get to the bathroom full of pealing paint that one day was covered up with a patchy dry wall putty job.

Most staff were English challanged and not very familiar with hotel amenities. We asked about what kind of soap to use in dish washer, they said to use the standard dish soap (did not work, and if it weren't for the hard water would have probably been a major mess). We also asked how to use the Washer/Dryer combination (very different from a US Washer & Dryer), no help; if we had not gotten internet access to pull down a manual we would have been lost. Finally, we could not figure out towel service, we go new towels every day the 1st week, and maybe once the 2nd week. The room was quite comfortable and seemed much better (price and amenities) then other options we view within the 1st Tube Circle. Like most non-5 Star hotels in London, no Air Conditioning (it is not normally needed), unfortunately we were there for the 2nd hottest week of the decade (90+ Feranhite/30+ Centigrade). Close to grocery & pharmacy, just 1 block down the street.

Photos showed room with a couch. Room didn't have it. Plus, we were over a 24 hour sports car garage snd they roared off and on all night.

A really central comfortable and clean place....seriously well heated for winter comfort.Well planned mini kitchen .Great value!

Not good. Staff not helpful. Check in and check out pretty confused. I can comeback because of the space but at this time with ZERO expectations.

I love this hotel, but it's not a hotel which the staff will remind you. Close to South Kensington station, and Celsea area.

1. Good, safe location 2. Heater was not working 3. You have to pay for internet 4. Grocery store is just next door

This hotel was very small and extremely out dated. The bathroom tub was raised above the toilet making it very hard to get in. The hall ways were long and dim. It was nice that they had a washer although we didn't use it. I tried to check in approximately 1hr earlier and I was told no, then my husband tried to check in and he was told it was ok. The 2 ladies at the front desk were not very friendly. I will never stay there again and I was only there for less than 24hrs.

Sloane Avenue London England

Hotel highlights

  • Walking distance to Victoria and Albert Museum and Saatchi Gallery
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • Concierge services

Located in London City Centre, Chelsea Cloisters is within a 10-minute walk of popular sights such as Victoria and Albert Museum and Saatchi Gallery. This 250-room, 3.5-star apartment building has in-room conveniences like kitchenettes, refrigerators, and microwaves.


Dining

This apartment building is home to 2 onsite restaurants, perfect for a quick bite to eat.


Rooms

Each apartment is individually decorated and features a kitchenette with a refrigerator, a microwave, and a stovetop. A flat-screen TV comes with satellite channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, a coffee maker, and a phone.


Property features

Chelsea Cloisters features WiFi in public areas and a porter/bellhop. Self parking is offered for GBP 35.00 per day. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage.

Room options

Studio, 1 Double Bed

Full 1 | Sleeps 2
$81* Per night/room Oct 20 - Oct 21

1 Bedroom Apartment (1 double bed and 1 sofa bed)

Full 1 | Sleeps 3

2 Bedroom Apartment (1 double bed,1 single bed, and 1 sofa bed)

Full 1 | Sleeps 4

Business Penthouse

Queen 2 | Sleeps 5

Guest reviews for Chelsea Cloisters

Everyone (14) Family (1)
5
Everyone

By on Aug 17, 2019

5
Everyone

I liked the location and the room a lot. I did not like that I had to purchase access to wireless internet.

By on Jul 2, 2019

1
Everyone

By on May 28, 2019

1
Families Friends

Worse everrrr Nasty is a nice word. I will folow with a complaint and pictures. Stay awayyyy

By on Apr 11, 2019

4

convenient location at a great price

Everyone

Second time visit. Small room but really clean.Staff helpful.Great Chelsea location;; nice & warm ; useful tiny kitchen space ;close to tube and supermarket.

By , from Ohio on Jan 18, 2018

3

close to the tube

Everyone

basic needs with no frills. Clean and comfortable bed. No air conditioning, but a fan was delivered upon request. TV was limited to 3 channels. Noisy outside from construction and laughter due to windows were open. Close to starbucks and a small grocery store that had anything you need. A five minute walk to the tube in a nice neighborhood.

By , from Louisville KY on Oct 27, 2017

4

nice

Everyone

Great location. Amiable staff. Comfortable and neat.

By , from Louisville on Oct 23, 2017

2

wait wait wait

Everyone

I arrived around 9am after 28 hours on transit. I didn't expect to be able to check in right away, but most hotels will make an effort to help an early check in. Not this one. I told the woman at the front desk that after such a long time traveling I was too tired and would wait in the lobby for a room to become available. I sat in the lobby until 2:30 (30 minutes after normal check in). A total of almost 5 1/2 hours. I do not understand, if check out is 11am, why it took 3 1/2 hours to get a room ready. I won't even get to the bathroom full of pealing paint that one day was covered up with a patchy dry wall putty job.

By , from new york on Aug 24, 2017

4

excellent location near very connect tube stop

Everyone

Most staff were English challanged and not very familiar with hotel amenities. We asked about what kind of soap to use in dish washer, they said to use the standard dish soap (did not work, and if it weren't for the hard water would have probably been a major mess). We also asked how to use the Washer/Dryer combination (very different from a US Washer & Dryer), no help; if we had not gotten internet access to pull down a manual we would have been lost. Finally, we could not figure out towel service, we go new towels every day the 1st week, and maybe once the 2nd week. The room was quite comfortable and seemed much better (price and amenities) then other options we view within the 1st Tube Circle. Like most non-5 Star hotels in London, no Air Conditioning (it is not normally needed), unfortunately we were there for the 2nd hottest week of the decade (90+ Feranhite/30+ Centigrade). Close to grocery & pharmacy, just 1 block down the street.

By , from Midwest on Jul 13, 2017

3
Everyone

Photos showed room with a couch. Room didn't have it. Plus, we were over a 24 hour sports car garage snd they roared off and on all night.

By on Jul 9, 2017

Chelsea Cloisters

Sloane Avenue, London, England SW3 3DW
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