Ancasa Hotel & Spa Kuala Lumpur3.0 out of 5.0
Recent guest reviews
The hotel is Average, good location, friendly staff but a thing needed to be changed such as “Hand towels” in wash room. When asked upon for it they said they don’t have it till the 2nd floor on top of that they told us that our room was upgraded which was quite Strange because hand towel is quite common. Over all
Our stay was spoilt by a security staff ( Amerrudin) After we checked out, we wanted to take a family photo in front of a Christmas tree and since he was standing near us we ask him to help take a photo for us. To my surprise, he just say NO rejecting our request. We had stayed so many hotels and never once seen such attitude from bell boys or security staff. Cannot imagine this hotel management can employ such staff that give bad impression to guests. Hotel also need to upgrade door key system. It took us more than 20 times swiping the key card to get our room door open. Room No : 814. Should be check the lock system immediately.
Arrived there with my wife late in the afternoon at Ancasa and unfortunately we had a cold welcomed by night staff. However the day staff was very warm and greeted us with a big smile the next morning when we went for breakfast. The room (8th floor) was filled with dust, you could see the layer of dust on the glass table and tv and toilet space was very tight and the bathroom equipment were old and rusty. The air condition was defective, we couldn't regulate temperature. It was set below 22 degree and each time had to switch off when it was too cold and switch on when hot. However we were pleased to see that there were shampoo (refiled everyday), soap, towels, kettle (but smelly), wet clothe rack, a safe, an iron for clothes, wifi. My room was facing China town and unfortunately had all the fume exhauts from vehicle coming in my room, so had to keep window shut. For breakfast there is a variety of food, rice, noodles, toast etc. Food was good. The hotel is also found in a good place where you can find taxi, bus and mono rail station within 2 mins walk. China town is 1.0 mins walk from hotel plus there is KFC MacDonald and lots of places to eat nearby. There are also ATMs, money changers around.
During check-in,staff at receptionist very helpful.For the Hotel Room,there is some problem due to during 1st entering to the room,all lights are Switch ON eventhough without hotel card put in the slot.Got me scary feeling due to im staying alone. There is No "Qiblat" signage for perform prayer and need to call housekeeping to show it to me.
The staff were extremely attentive and helpful. They enjoyed playing with my infant son. The room was well organised, the location amazing, across street from McCafe for the daily dose of Java. However, the following areas need management attention : Water boiler broke down twice during our 3 day stay, equipments not maintained well. Bathroom lights decided to die out during our stay. Room service regularly forget to stock water, tea and coffee. Towels were worn out. Breakfast requires more variety. The coffee is very weak, the selection frugal. No cheese. Egg station only thing worth waiting for. More fruit variety required. Availability of honey instead of syrup for pancakes etc. With the above considerations, this hotel can easily reach a higher plateau.
The physical look of the hotel is fine, average. However what really disappoints me is that they don't provide basic toiletries! They don't have a toothbrush, toothpaste, sleepers, even towels they forgot to put it inside my room! Breakfast is average. Not much. Basic nasi lamak, bread and eggs. Room is dirty, bed is dusty, carpet is stained and dirty. The toilet basin is dirty as well! Not worth the money either your staying alone or with family. My room is located beside the MRT line so I cant sleep and its very noisy!
Customer service is low , great location , food is not good, hotel room is average, plenty of shopping around the hotel. Not enough employees to serve the customers. Some of the room facilities not working properly
Love the location of this hotel. One minute walk away from the popular Chinatown with great food. The room is big enough for a queen size bed. We requested to add another bed and there is still plenty room to move about. Great for family with children.
I just did a Check in by 9AM. Mr. Ali who was at the reception with a smiling face welcomed us and provided Early Check in free of charge where the usual Check in time is 1PM. We are totally happy and we have been upgraded to Deluxe room. His way of handling matters and gestures and greetings made us happy though we are tired after a long flight travelling from previous day night. Hats off Sir. We will be having a memorable stay at this Property for next 4 days. Breakfast spread was awesome. It was a buffet which had variety of Indian, Malysian and Western at the Coffee Shop (Main Restaurant) Rooms are good and spacious but it is time to go for a room renovation. Regards Saras
Stayed in Ancasa with family and friends. Good location. Good rooms. It was great that they accommodated us on the same floor as we booked 4 rooms all together. One thing I noticed was we were booked in a room in front of a room with a broken door that is always half open and looks so creepy. The place were a little bit old. Carpets and curtains in the room were a bit dusty, and couldn't help myself but sneeze all the time with my allergic rhinitis. Staff were really friendly. Breakfast was good. But overall, enjoyed my stay in Kuala Lumpur.
- Walking distance to Petaling Street and Merdeka Square
- Free WiFi in rooms and public areas
- Onsite dining
Located in Chinatown, Ancasa Hotel & Spa Kuala Lumpur is within a 5-minute walk of Petaling Street and within 15 minutes of other popular attractions like Merdeka Square. This 300-room, 3-star hotel has a restaurant along with conveniences like a full-service spa and free in-room WiFi. Jamek Mosque and Sultan Abdul Samad Building are also a short walk from this Kuala Lumpur hotel.
Enjoy a bite to eat at Saffron Brasserie, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All of Ancasa Hotel & Spa Kuala Lumpur's 300 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer rainfall showers, free toiletries, and slippers. Free bottled water and safes are other standard amenities.
Guests staying at Ancasa Hotel & Spa Kuala Lumpur enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you drive, self parking is MYR 10.00 per stay, and there's also a free shopping center shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include conference space and a porter/bellhop.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 690 reviews