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Grand Mercure Kuala Lumpur Bukit Bintang

4.0 star property
Boardwalk/promenade hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Grand Mercure Kuala Lumpur Bukit Bintang

Exterior
Front of property
Exterior
Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
117 Jalan Pudu, Kuala Lumpur, 55100
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Petaling Street Market
    ‪10 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room

Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed Or 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed Or 2 Single Beds

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Family Room, 1 King Bed And 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room, 1 King Bed And 2 Single Beds

  • Sleeps 4

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About the neighborhood

Kuala Lumpur

Located in Bukit Bintang, Grand Mercure Kuala Lumpur Bukit Bintang is within a 5-minute walk of Jalan Alor and within 15 minutes of other popular attractions like Petaling Street Market. This 325-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Jalan Alor - 3 min walk - 0.2 miles
  • Berjaya Times Square - 7 min walk - 0.4 miles
  • Petaling Street Market - 10 min walk - 0.6 miles
  • Pavilion Kuala Lumpur - 14 min walk - 0.8 miles
  • Kuala Lumpur Tower - 15 min walk - 0.8 miles

Getting around

  • Imbi Station - 9 min walk
  • Kuala Lumpur Masjid Jamek Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪VCR - ‬2 min walk
  • ‪Dury Dury - ‬4 min walk
  • ‪Bröom at Bukit Bintang - ‬3 min walk
  • ‪Blue Boy Vegetarian Food Centre - ‬3 min walk
  • ‪Layali El Sham - ‬3 min walk

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Boardwalk/promenade hotel with a fitness center and a 24-hour front desk
Grand Mercure Kuala Lumpur Bukit Bintang features an outdoor pool, a children's pool, and a gym. Self parking is offered for MYR 10 per day. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a business center, and laundry facilities.
40-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, electric kettles, and safes are also available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A poolside bar
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 4 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Self parking fee: MYR 10 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM—-9:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is a free cancellation option available at Grand Mercure Kuala Lumpur Bukit Bintang?

Grand Mercure Kuala Lumpur Bukit Bintang offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Mercure Kuala Lumpur Bukit Bintang?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Grand Mercure Kuala Lumpur Bukit Bintang on Nov 23, 2025 start from $82.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Grand Mercure Kuala Lumpur Bukit Bintang?

This hotel is situated in Bukit Bintang within a short 12-minute walk of Berjaya Times Square and also 4 minutes on foot from Jalan Alor. You'll also find Petaling Street Market and Pavilion Kuala Lumpur less than a mile away.

Is parking available on site at Grand Mercure Kuala Lumpur Bukit Bintang?

Yes, parking is offered for MYR 10 per day with in/out privileges. Accessible parking is also available for guests.

Does Grand Mercure Kuala Lumpur Bukit Bintang include a casino on the premises?

No, Grand Mercure Kuala Lumpur Bukit Bintang doesn't have a casino.

Is there an indoor pool at Grand Mercure Kuala Lumpur Bukit Bintang?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Grand Mercure Kuala Lumpur Bukit Bintang a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant.

Does Grand Mercure Kuala Lumpur Bukit Bintang have a hot tub?

No, there isn't a spa tub at this hotel.

Does Grand Mercure Kuala Lumpur Bukit Bintang have a restaurant with a breakfast menu?

Yes, Grand Mercure Kuala Lumpur Bukit Bintang serves buffet breakfast for a surcharge each morning at Agarwood Restaurant.

Does Grand Mercure Kuala Lumpur Bukit Bintang allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Kuala Lumpur Bukit Bintang.

Does Grand Mercure Kuala Lumpur Bukit Bintang have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Grand Mercure Kuala Lumpur Bukit Bintang?

The closest major airport to Grand Mercure Kuala Lumpur Bukit Bintang is Subang (SZB-Sultan Abdul Aziz Shah), which is 15.6 mi away (32 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 26.9 mi away.

Can I book a room with a balcony at Grand Mercure Kuala Lumpur Bukit Bintang?

No, there aren't any guestrooms with balconies at Grand Mercure Kuala Lumpur Bukit Bintang.

Reviews

Grand Mercure Kuala Lumpur Bukit Bintang Reviews

8.2

Very Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 116 out of 277 reviews
Rating 8 - Good. 95 out of 277 reviews
Rating 6 - Okay. 38 out of 277 reviews
Rating 4 - Poor. 15 out of 277 reviews
Rating 2 - Terrible. 13 out of 277 reviews

Reviews

10/10 Excellent

Judith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient..clean..good staff
Stayed 1 night in Aug 2025

2/10 Terrible

Sarinah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Experience

The worst experience we had in this hotel. Dirty floor in the room, hair on bed dust on the furniture and etc. We were only told about the closed of pool and other inconveniences caused to the guest, 2 days prior our arrival. We cannot make any changes because it is nonrefundable booking. Such deceiving compared to the marketing in Hotels.com. We will never return.
Stayed 2 nights in Aug 2025

10/10 Excellent

sean

Stayed 2 nights in Aug 2025

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Worst hotel ever - impossible to sleep

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool. There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me. Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower. I wouldn’t stay at this hotel again if you paid me.
Stayed 3 nights in Jul 2025

10/10 Excellent

HSIANG-CHIEH, Taipei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not next to monorail station but not far away. Thus, even u use the public transportation system, it is very easy to access this hotel. The room is nice and clean. Do use the pool during my stay there, which is a nice one as well. Many good choices around this hotel, particulate the night market area. Finally, I would like to thank the staff Andrew to help me arrange the grab service that I can arrive at the airport on time. Thanks
Stayed 3 nights in Jul 2025

8/10 Good

Kuladipak Laxman

Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2025

8/10 Good

Zhoharotul

Stayed 1 night in Jun 2025

8/10 Good

Manik

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic and extremely downtown especially for eateries and close to China town
Stayed 2 nights in May 2025

6/10 Okay

Abdul Ghani

Liked: Cleanliness, property conditions & facilities, room comfort

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Stayed 2 nights in May 2025

10/10 Excellent

Basir

Liked: Cleanliness, property conditions & facilities
Spacious n clean
Stayed 1 night in May 2025

8/10 Good

Hoa Chanh, El Dorado Hills

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Stayed 3 nights in May 2025

8/10 Good

Chang Win

Liked: Staff & service, amenities
Overall great. Some stuff in the room is aging and perhaps they shall be,do cleaned, repaired or replaced such as bin etc.
Stayed 2 nights in May 2025

10/10 Excellent

JOHN, Norfolk

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well maintained hotel
Stayed 1 night in May 2025

4/10 Poor

Peter

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Clarke Quay.
Stayed 3 nights in May 2025

10/10 Excellent

Kein Chian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to night markets
Stayed 5 nights in Apr 2025

8/10 Good

Tin

Stayed 2 nights in Mar 2025

8/10 Good

Phoebe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Taking too long to wait for the room ready after checked-in.
Stayed 3 nights in Feb 2025

6/10 Okay

nahed

Liked: Cleanliness, property conditions & facilities, room comfort
I have rated it OK based on sone not so pleasant experiences. Romm was very karge but nit adequately furnished. Primarily, very dark with hardly any lights. Area with mirror has absolutely no light and all LED lights very dim. Breakfast experience was terrible. Variety if foid but extremely poir setvice. Ckean dishes not available, no refills done, tea/coffee machibes run out of beans and no refills. Requested front desk to print our boarding passes. They said to send them at their email address. Sent them three times and they still never printed. New staff came and said to send again. Location very good and conveniently close to all toyrist places.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Stayed 3 nights in Feb 2025

8/10 Good

Ngunchaw

Liked: Property conditions & facilities
Nice
Stayed 9 nights in Jan 2025

8/10 Good

Sunzida

Stayed 3 nights in Jan 2025

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