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Pullman Kuala Lumpur Bangsar

5.0 out of 5.0

Recent guest reviews

We had checked in PBKL in the morning since our flight arrived KL early in the morning. There wasn't any room available yet but we are allowed to leave our bags at the friendly concierge. We came back in the afternoon for check-in and had requested for late check out on our last day since our flight out was at midnight. Front desk says ok, extra fees will be charged on the card which was fine with us. The room was perfect - clean and luxurious. However, coffee pods are not refilled everyday and we had to request it every morning. On our last day, we were annoyed by how we were treated by PBKL: 1. at 12pm, we received a call from the front desk reminding us that check out time has passed, kindly vacate the room. I explained that we have requested for late check out when we arrive. He asked who was the person who authorised our late check out. We were not able to provide a name from memory - but shouldn't all this be recorded down? Not very organised! The gentleman called again shortly and said that he has arranged late check-out for us and there is an extra charge. Again, we said we know and understand. 2. we realized that we had some items missing. We have been on shopping trips and only found out that newly purchased cosmetics and a pair of shoes were missing when we started packing. We had left the purchases in a shopping bag. We lodged a complaint at the front desk when we checked-out at but after a call to housekeeping (who found my old pair of ragged Reeboks which I have thrown out on purpose), they just simply said that there are no such item seen by staff and pretty much nothing can be done. Oh, and during the whole debacle, our taxi was waiting outside running on meter. We left PBKL much later than scheduled and was stuck in the Friday evening traffic. Not a very nice holiday experience. No compensation. No apologies.

First visit to Pullman, having gained confidence in Accor after staying at Sofitel est few months back. Overall experience could have been better, especially on the cleanliness of the utensils at the café, ventilation of the room, carpet odour of the room itself, the lighting in car park is dim whilst the route to hotel building itself from Federal requires precise manoeuvre at the junction. Still the dedication from the service team deserves commendations.

Booked two rooms on the executive floor for a night during late March . The goodness of the staff still lingers(as of writing) and looking forward to staying there again. Check in. Lyndia , the fantastic team leader checked me in with generous upgrades. Welcome drinks vouchers and late check out were given. Vivian , the guest experience manager presented and introduced herself. I thought she commands qualities of a genuine hotelier, attentive but not intrusive and certainly not lack of any professionalism. Rooms Both rooms were upgraded to Junior Suites with a separate living room . Clean and comfy. Welcome card, macarons and complimentary mini bar beverages. Evening cocktail Again , Vivian had arranged a special seating for my family. The great array of canapes as well as other delectable finger food would made your mouth water. Sadly, we were rushing for a dinner outside , otherwise we would have enjoyed the sumptuous food tremendously. Yet , it was the staff that made all the difference. Here , all staff were eager to serve enthusisatically. Breakfast The fare was being great with choices await all palate. There was almost everything for everyone..The sambal for Nasi Lemak was too spicy but was great. Drinks were being sufficient too. Again, i have not encountered any unwanted situation whereby wait staff were in haste due to the influx of the hotel guests at breakfast. All staff were well trained and executed their jobs well. I had had another great stay here and a special mention goes to Lyndia , the team leader at the exec floor whose great hospitality is exemplary. Knowing that i was late to be back for a cuppa before the lounge closed , i phoned to request hot drinks to be sent to the room. But was denied as it was against the hotel policy, instintively and graciously, Lyndia offered to wait for me until i arrived although it would have passed the operatinf hours of the exec lounge. Not wanting to take her for granted , i declined politely. Staff like her who had gone beyond her duty ,and at the beck and call of hotel guests had somewhat become a rarity and she definitely made Pullman proud. Terima Kasih PBKL, i will appear in front of your doorstep very soon.

Strategically located for business travellers, Spacious and comfortable. There is nothing much amenities nearby but Train station is within walking distance. 7 mins train ride to KL Sentral and place of interest.

Visited on business, this hotel was a nice surprise. Very courteous staff, ever helpful and always with a smile. Excellent food options and a relaxing lounge to add. Well kept rooms and clean. Affordable and elegant, this hotel goes on my top listed hotels. I would prefer to stay here whenever I am in KL. Belongs to the Accor group of hotels, they maintain high standards. Overall a lovely stay.

I stayed here 2 nights during a pan Asia business trip. I booked the hotel car pick-up, which was a standard people carrier and the driver did well to battle through a late evening monsoon! Check in was efficient but when I reached my room, I could clearly here a baby crying next door so rang down to ask to move and was told to return to reception with my recently delivered case so they could move me. I also asked to be well away from the lifts, which "bonged" really loudly on arrival at each floor - really pointless and unnecessary on any hotel, but especially a business focused one! The rooms are nice and especially the glass separating the bathroom but a little dirty in places. Breakfast was a little chaotic with no table service, not even for hot drinks, and food wasn't topped up quickly to keep up with demand. Many tour groups seemed to use the hotel as a base which led to obvious busy periods. The downstairs bar had no atmosphere and you could hear piped and live music at the same time! I used the hotel pool early one morning which was empty because it was really cold!

This hotel is very recommended when you have plan for visit Kuala Lumpur, good place, excellent staff, and strategic place, near with train station, and this hotel also have shuttle to mid valley and KL sentral, service for check in, check out and during stay excellent.

arrived 20 March 2018 get room 1022 - staying 1 night - business trip 1. I have been several time here, stay in this hotel, one of my favorite hotel if I'm stay in Kuala Lumpur 2. Today I find something that unusual ....... see point 3, 4, 5 ,and 6 3. Notes on the desk already been filled by someone perhaps the one that stay in my room ( so your house keeping not checking it properly) 4. Bed linen ...I can see that theres is a spot or mark ......I dont kow what it is ....not clean well 5. the lamp on the desk keep on blinking ......., something wrong with the lamp 6.behind the couch need someone to vacumm it 7. the aircon is noisy all evidence been record by photos and video .... need your GM to do action on this.....its not Pullman Standard regards Christian Wattimena +62817111646

This is not the first time I stay in this hotel, as usual the hotel is nice and food are good. only thing is the housekeeping getting a bit lagging lately.. can see the drop in cleanliness standard. But still not till that extent of very dirty. (which I most properly won't give this kind of rating then.)

this hotel is good as Pullman standard. check-in was so fast and staff were friendly and helpful. services were definitely good. room was cleaned and nice to sleep. the weak point of this hotel is location. if you are not a local, you won't know how to drive to this hotel. you can see a shopping mall from hotel but you can't walk to it as you can't cross a highway and express way.

Tower 3 No 1 Jalan Pantai Jaya Kuala Lumpur

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a mile (2 km) of University of Malaya, Pullman Kuala Lumpur Bangsar is within 2 miles (3 km) of Bangsar Village. This 513-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Malaysian Houses of Parliament and Petaling Street are also near this Kampung Kerinchi hotel.


This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


All of Pullman Kuala Lumpur Bangsar's 513 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and minibars. Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and safes.

Property features

Pullman Kuala Lumpur Bangsar features an outdoor pool, a children's pool, and a fitness center. Onsite parking is available, both free self and paid valet parking (MYR 25 per day)—also useful is a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

74.0% of guests recommend this hotel

Total of 1410 reviews