I’ve stayed at the Hotel Okura Kobe 7-8 times over the past 12 years as I find Kobe a delightful basing point to take vacations, relax and enjoy the Kansai area – which includes Kyoto and Osaka. On each occasion I’ve found the service to be superb and the room immaculate. While I cannot say I’ve ...
I spent 3 nights at the Crown Plaza ANA, the location wad great, connected with the subway station. The staff was professional, friendly, and very attentive. The non smoking room was clean, no odors, carpet was clean and the bath tub was fabulous! It was a great girls trip!
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I’ve stayed at the Hotel Okura Kobe 7-8 times over the past 12 years as I find Kobe a delightful basing point to take vacations, relax and enjoy the Kansai area – which includes Kyoto and Osaka. On each occasion I’ve found the service to be superb and the room immaculate. While I cannot say I’ve stayed at all of what might be considered the nicest hotels in Kobe, I have stayed at the Meriken Park Oriental, Crowne Plaza ANA Kobe (adjacent to the Kobe Shinkansen Station), and the Hotel Crown Palais Kobe. Each of those hotels are nice but I prefer the Hotel Okura based on room condition (in particular condition of the carpets in the rooms), overall cleanliness and service. In saying my intent is to explain why I find the Okura preferable and not to deprecate the other fine hotels. In addition, in my opinion, the general cleanliness and service standards at Japanese hotels are very high to start with so visitors from outside Japan will likely find any of these hotels to rate highly in those regards. I note the only other Orbitz review of the Kobe Okura as of 13 April characterizes it as “showing its age.” While hotels reviews are obviously subjective, I disagree and can only suggest readers ask “showing its age” relative to what. While there may be more modern top notch hotels in Tokyo, Osaka, Singapore and Hong Kong, for example, I seriously question how much nicer they are and strongly suspect one will pay at least $100 more per night (assuming reservations are made at
The hotel was clean reasonably well appointed. The staff were OK. The location is somewhat out of the way, but it is near a station stop.
This hotel is a great choice for price and value. We received free parking, free Wi-Fi, and free Japanese or "western" breakfast and had a room that, for Japanese city hotels, was quite spacious. Our twin room had good mattresses and cozy down comforters, and anot ensuite bath comprising a toilet and sink area separated from a shower and tub area.
Although the Staff were very courteous, their english was very limited. As a result, the staff directed the taxi driver to the wrong pier for our Princess cruise. Fortunately, we checked out of the hotel early, so we still had time to take another taxi, so we can get to the correct pier for our cruise.