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Recent guest reviews

They do have internet, but it's close to dial up speed unless you are in the lobby. They have a pool, but it cost $23 an hour to use. They also have gym, business center, etc, but they all cost something to use. The staff was wonderful, though they only have 2-3 fluent English speakers. BUT for the priced paid (not considering the amenities costs) it was close to what we would generally consider a high end hotel in the US.

i will never go back , this is the second time i checked in with very bad service at the reception including check out.

Check in process is horrible it took me 2 hours to get rooms sorted out for our delegation attending ASEAN Port conference hosted by Kobe Ports in said hotel. After paying for several rooms I requested to amend our check out date for paid rooms due to change of schedule but the front desk personnel refused despite earlier approval as confirmed by the orbitz representative who was very helpful. I decided to just leave the hotel and promise them i will NEVER GO BACK TO THAT HOTEL! I have experienced in other five star hotel like Hyatt in NY wherein they gladly accomdated our request.

10-1 6-chome Kobe Hyogo-ken

Hotel highlights

  • Steps from Kobe Convention Center and Kobe International Exhibition Hall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Chuo Ward within a mile (2 km) of Port of Kobe, Kobe Portopia Hotel is within 2 miles (3 km) of other popular sights such as Kobe Animal Kingdom. This 744-room, 4.5-star hotel has 9 restaurants, a full-service spa, and an indoor pool.


Dining

There are multiple options for onsite dining with 9 restaurants, including Tajima, which specializes in Japanese cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the 2 coffee shops/cafés. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 744 air-conditioned rooms feature refrigerators, minibars, and electric kettles. Guests can expect free WiFi and TVs with pay movies. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

At Kobe Portopia Hotel, guests enjoy a full-service spa, an indoor pool, and a health club. Valet and self parking are available, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Executive Twin Room, NonSmoking (Free Access to Gym, Indoor Pool, Main Building, 25-28F, Single Use)

2 Twin Beds | Sleeps 1

Deluxe Double Room, Non Smoking (South Wing)

1 Double Bed | Sleeps 2

Twin Room, Non Smoking (Main Building, 20-23F)

2 Twin Beds | Sleeps 4

Triple Room, Non Smoking (Main Building, 20-23F)

2 Twin Beds and 1 Twin Murphy Bed | Sleeps 3

Guest reviews for Kobe Portopia Hotel

Everyone (2) Family (1)
4
Family Business Business

They do have internet, but it's close to dial up speed unless you are in the lobby. They have a pool, but it cost $23 an hour to use. They also have gym, business center, etc, but they all cost something to use. The staff was wonderful, though they only have 2-3 fluent English speakers. BUT for the priced paid (not considering the amenities costs) it was close to what we would generally consider a high end hotel in the US.

By on Oct 15, 2019

1
Everyone

i will never go back , this is the second time i checked in with very bad service at the reception including check out.

By on Dec 3, 2018

1
Everyone

Check in process is horrible it took me 2 hours to get rooms sorted out for our delegation attending ASEAN Port conference hosted by Kobe Ports in said hotel. After paying for several rooms I requested to amend our check out date for paid rooms due to change of schedule but the front desk personnel refused despite earlier approval as confirmed by the orbitz representative who was very helpful. I decided to just leave the hotel and promise them i will NEVER GO BACK TO THAT HOTEL! I have experienced in other five star hotel like Hyatt in NY wherein they gladly accomdated our request.

By on Nov 27, 2018

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