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Recent guest reviews

We checked in at 3:00pm but the room wasn’t ready and we were told to sit in the lobby until we were called. I went to the front desk after 1-1/2hrs and asked about our room and they finally said that they would Give us our rooms. If. Once we got in the room there were no towels and we were told that the shower towels were in the dryer! Not acceptable

Plenty of parking. Night staff friendly and efficient. Paid $200 for 1 night but hotel wanted to nickel and dime you. Never had a stay in this hotel chain that wanted to charge for breakfast??? Disappointing. Hallway was full of piles of dirty linens all down the entire 3rd floor at 10pm with no one working to clean. Hall carpet obvious dirt, needed swept.

Hotel was very clean and in a convenient location. Staff was very friendly and helpful. Pool was nice and well kept.

Great stay my husband even left behind a shirt and we were able to pick it up a few days later. The hotel is clean and close to the highway for those driving through.

A lot of the amenities normally offered weren't available, yet they charged the same price as if they were. The staff told me I could cancel for a full refund, like that was an option after driving 12 hours. Don't travel until after this whole COVID19 mess is over if you don't have to

Westgate Drive Kalamazoo MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining
  • Indoor pool

Located 2.8 mi (4.6 km) from Western Michigan University, Holiday Inn Kalamazoo West, an IHG Hotel is within a 10-minute drive of other popular attractions like Kalamazoo College. This 130-room, 3-star hotel has an indoor pool along with a 24-hour gym and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include safes, phones, and ironing boards.


Property features

At Holiday Inn Kalamazoo West, an IHG Hotel, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Standard Room, 1 King Bed (Daybed, Walk-In Shower)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed with Sofa bed (Walkin Shower)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Communications Accessible)

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Kalamazoo West, an IHG Hotel

Everyone (1) Couples (2) Family (3)
1
Family

We checked in at 3:00pm but the room wasn’t ready and we were told to sit in the lobby until we were called. I went to the front desk after 1-1/2hrs and asked about our room and they finally said that they would Give us our rooms. If. Once we got in the room there were no towels and we were told that the shower towels were in the dryer! Not acceptable

By , from Plainwell on Feb 26, 2023

Review comment responded on Feb 26, 2023

Hi John,Thank you for your review. We strive to give each guest a great experience and worked very hard the last couple of days to make sure everyone got their rooms as quickly as possible. The situation in Kalamazoo this weekend made for a difficult couple of days as we were not expected to be sold out for three days straight, but were due to the power outages in the area. I am very sorry that you had an extended wait at check in and we hope that you will accept my apology as my staff was trying very hard to get everyone in as quickly as possible. We hope that you will give us another chance in the future to earn your business and show you that your experience today was an exception.

3
Partner Couples

Plenty of parking. Night staff friendly and efficient. Paid $200 for 1 night but hotel wanted to nickel and dime you. Never had a stay in this hotel chain that wanted to charge for breakfast??? Disappointing. Hallway was full of piles of dirty linens all down the entire 3rd floor at 10pm with no one working to clean. Hall carpet obvious dirt, needed swept.

By on Sep 17, 2022

Review comment responded on Sep 19, 2022

Lisa, I'm so sorry for the issues you experienced during your stay! If there is anything else I can do to be of assistance to you please reach out to the hotel directly.

5
Family

Hotel was very clean and in a convenient location. Staff was very friendly and helpful. Pool was nice and well kept.

By on Mar 20, 2022

Review comment responded on Mar 22, 2022

Ed, Thank you so much for your very kind review!

5
Partner Couples

Great stay my husband even left behind a shirt and we were able to pick it up a few days later. The hotel is clean and close to the highway for those driving through.

By on Dec 31, 2021

Review comment responded on Feb 10, 2022

Thank you so much for your feedback! Have a great week!

5
Everyone

By on Aug 9, 2020

Review comment responded on Oct 7, 2020

Thank you!

3
Family

A lot of the amenities normally offered weren't available, yet they charged the same price as if they were. The staff told me I could cancel for a full refund, like that was an option after driving 12 hours. Don't travel until after this whole COVID19 mess is over if you don't have to

By , from Charlotte NC on Jul 7, 2020

Holiday Inn Kalamazoo West, an IHG Hotel

1247 Westgate Drive, Kalamazoo, MI 49009
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