Came in at 9pm after 14 hours making sales calls. Was greeted by Emily with a very cute, warm smile. I told her I wanted the best room with the best bed and the best view and the best rate.. She took the initiative of putting me on the 9th floor with an incredible view of the river and Louisville ...
The hotel itself was very clean throughout. The staff was very friendly and always greeted me when I came in it went out. Upon my first arrival, around dinner time, they were setting up a table of fried chicken and lemonade in the lobby for all of the guests. I would definitely stay there again if ...
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We enjoyed our stay at the Hawthorn Suites. Our only complaint was the curtains and drapes were not wide enough to cover the windows, leaving us unsure about our privacy. Eggs and sausage for breakfast was good, but the hash browns tasted like cardboard.
It had a good breakfast. Staff was very friendly. Very close to a lot of great restaurants. Only concern we had is that they only gave us one towel the second and third day to cover two people staying in the room.
Pros: Attentive, pleasant and helpful staff. Comfortable beds and good sized rooms. Clean and quiet despite proximity to the road. Nice toiletries. Decent complimentary breakfast with good selection including fresh waffles, cheeses, boiled eggs, yogurt, fruits, cereals, etc. in a nice large seating area. Ample parking despite a large area cordoned off due to some ongoing construction. The "regular" price of rooms was too high but we paid a lot less (touching 3 figures) at their (apparently typically offered) discounted price. The furniture and furnishings were nice though they and the place had a dated feel. They readily provided a crib for our daughter's toddler (they also stayed here) and were gracious about extending our check out time (which is 12 noon, better than the 11 am in some other hotels). Overall, we had a great stay.
Beautiful hotel, great staff and perfect location. Only complaint is that the bed was very uncomfortable.